Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (1,1) IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (2,1) Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2010 Cadillac Motor Car Division, General Motors. All rights reserved. Printed in the U.S.A.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (3,1) 2011 Cadillac Limited Warranty and Owner Assistance Information Important Message to Owners... . . . . . . . . . . . . . . . . . . . . . . . 1 GM's Commitment . . . . . . . . . . . . . . 1 Owner Assistance . . . . . . . . . . . . . . . 1 GM Participation in an Alternative Dispute Resolution Program . . . . . . . . . . . 1 Warranty Service – United States and Canada . . . . . . . . . . . . 1 Warranty Coverage at a Glance .
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (4,1) 2011 Cadillac Limited Warranty and Owner Assistance Information Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . What Is Covered . . . . . . . . . . . . . . . How to Determine the Applicable Emissions Control System Warranty . . . . . Federal Emission Control System Warranty . . . . . . . . . . . . . California Emission Control System Warranty . . . . . . . . . . . . .
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (1,1) Important Message to Owners... GM's Commitment Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis.
Cadillac Limited Warranty and Owner Assistance Information - 2011 2 Warranty Coverage at a Glance The warranty coverages are summarized below. Sheet Metal . New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) . Coverage is for the first 4 years or 50,000 miles, whichever comes first. Powertrain . Black plate (2,1) Coverage is for the first 5 years or 100,000 miles, whichever comes first. . Corrosion coverage is for the first 4 years or 50,000 miles, whichever comes first.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (3,1) Warranty Coverage at a Glance . 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first. . ‐ Defects and performance for the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. California .
Cadillac Limited Warranty and Owner Assistance Information - 2011 4 Black plate (4,1) New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (5,1) New Vehicle Limited Warranty Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose.
Cadillac Limited Warranty and Owner Assistance Information - 2011 6 Black plate (6,1) New Vehicle Limited Warranty Tire Coverage The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the bumper-to-bumper warranty coverage.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (7,1) New Vehicle Limited Warranty Examples: Miles Coverage 6,000 100% 12,000 100% 12,001 67% 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% Buick and Cadillac (0% Chevrolet and GMC) This schedule applies to the price of the tires only. GM will cover 100% of the cost to mount and balance the tires replaced under warranty for the full bumper-to-bumper warranty period.
Cadillac Limited Warranty and Owner Assistance Information - 2011 8 Black plate (8,1) New Vehicle Limited Warranty Tire Companies Company Website Toll-Free Number Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644 Continental/General www.generaltire.com www.continentaltire.com 1-800-847-3349 1-800-847-3349 Goodyear/Dunlop www.goodyeartires.com www.dunloptires.com 1-800-321-2136 Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435 Hankook www.hankooktireusa.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (9,1) New Vehicle Limited Warranty The tire manufacturer's expressly disclaim liability for indirect, special, incidental or consequential damages, lost profit, loss of business, loss of goodwill, loss of reputation, punitive or any other damage, cost or loss of any kind.* *Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
Cadillac Limited Warranty and Owner Assistance Information - 2011 10 Black plate (10,1) New Vehicle Limited Warranty 6.6L DURAMAX® Diesel Engine Coverage For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things to Know About the New Vehicle Limited Warranty on page 16.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (11,1) New Vehicle Limited Warranty Damage Due to Bedliners Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage. Therefore, any damage caused by the bedliner is not covered under the terms of the New Vehicle Limited Waranty.
Cadillac Limited Warranty and Owner Assistance Information - 2011 12 Black plate (12,1) New Vehicle Limited Warranty Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (13,1) New Vehicle Limited Warranty . Limited Slip Rear Axle Service Extra Expenses . Tire Rotation . Wheel Alignment/Balance ** Economic loss or extra expense is not covered. . Wiper Inserts Examples include: are covered up to the first maintenance inspection period outlined in the Owner Manual.
Cadillac Limited Warranty and Owner Assistance Information - 2011 14 Black plate (14,1) New Vehicle Limited Warranty Cadillac Escalade Hybrid Warranty For vehicles sold in the United States, in addition to the Bumper‐to‐Bumper Coverage described previously, General Motors will warrant certain Hybrid components for each Escalade Hybrid (hereafter referred to as Hybrid) for 8 years or 160 000 kilometers (100,000 miles), whichever comes first, from the original in‐service date of the vehicle, against warra
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (15,1) New Vehicle Limited Warranty 15 What is Covered Brakes Maintenance This Hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 160 000 kilometers (100,000 miles) term for the following: Brake Modulator Assembly Towing .
Cadillac Limited Warranty and Owner Assistance Information - 2011 16 Black plate (16,1) Things to Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges Warranty Repairs – Recycled Materials 6.6L DURAMAX® Diesel Engine Components In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (17,1) Things to Know About the New Vehicle Limited Warranty . .
Cadillac Limited Warranty and Owner Assistance Information - 2011 18 Black plate (18,1) Things to Know About the New Vehicle Limited Warranty Paint, Trim, and Appearance Items Maintenance and Warranty Service Records Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (19,1) Things to Know About the New Vehicle Limited Warranty Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery.
Cadillac Limited Warranty and Owner Assistance Information - 2011 20 Black plate (20,1) Things to Know About the New Vehicle Limited Warranty Original Equipment Alterations This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured or assembled by General Motors.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (21,1) Things to Know About the New Vehicle Limited Warranty Production Changes GM and GM dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.
Cadillac Limited Warranty and Owner Assistance Information - 2011 22 Black plate (22,1) Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (23,1) Emission Control Systems Warranty . Light Duty Truck equipped with Heavy Duty Gasoline Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. Federal Emission Defect Warranty GM warrants to the owner the following: . The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA). .
Cadillac Limited Warranty and Owner Assistance Information - 2011 24 Black plate (24,1) Emission Control Systems Warranty . The vehicle fails an EPA-approved I/M test during the emission warranty period. . The failure results, or will result, in the owner of the vehicle having to bear a penalty or other sanctions, including the denial of the right to use the vehicle, under local, state, or federal law.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (25,1) Emission Control Systems Warranty Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) California Emission Defect and Emission Performance Warranty Coverage The California Air Resources Board and General Motors are pleased to explain the emission control system warranty on your vehicle.
Cadillac Limited Warranty and Owner Assistance Information - 2011 26 . Emission Control Systems Warranty For 8 years or 100,000 miles, whichever comes first for California Low Emission Vehicle 2 (LEV2) vehicles equipped with option code NUA: ‐ If an emission related part listed in this booklet specially noted with 7 years/70,000 miles or 8 years/80,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defect Warranty. .
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (27,1) Emission Control Systems Warranty As the vehicle owner, you should also be aware that GM may deny warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper or insufficient maintenance, or modifications not approved by GM.
Cadillac Limited Warranty and Owner Assistance Information - 2011 28 Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”. Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: . . .
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (29,1) Emission Warranty Parts List 29 Fuel Management System Charge Air Control Actuator Common Rail Assembly (6.6L DURAMAX® Diesel) * Charge Air Control Solenoid Valve Diesel Fuel Injection Pump * Charge Air Cooler * Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Charge Air Cooler Fan Direct Fuel Injector Assembly (6.
Cadillac Limited Warranty and Owner Assistance Information - 2011 30 Black plate (30,1) Emission Warranty Parts List Ignition System Diesel Exhaust NOx Sensors Secondary Air Injection System Camshaft Position Sensor(s) Exhaust Manifold * Air Pump Crankshaft Position Sensor(s) Exhaust Manifold with Catalytic Converter attached as assembly * ** Check Valves Glow Plug(s) (Diesel) Glow Plug Controller (Diesel) Exhaust Manifold Gasket Ignition Coil(s) Exhaust Pipes and/or Mufflers (when located b
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (31,1) Emission Warranty Parts List Hybrid Hybrid Battery Voltage Sensors Housings Auxiliary Transmission Fluid Pump * SGCM Coolant Circuit (fan, fan relay and pump) Mounting Hardware Starter Generator * Pulleys Starter Generator Control Module (SGCM) ** Sealing Devices Transmission Substrate Temperature Sensor Tubes Battery Cooling Fan Battery Pack Control Module (BPCM) ** Battery Pack Current Sensor Brake Pedal Tra
Cadillac Limited Warranty and Owner Assistance Information - 2011 32 Black plate (32,1) Emission Warranty Parts List Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (33,1) Emission Warranty Parts List Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records.
Cadillac Limited Warranty and Owner Assistance Information - 2011 34 Black plate (34,1) Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (35,1) Customer Satisfaction Procedure STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.
Cadillac Limited Warranty and Owner Assistance Information - 2011 36 State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (37,1) Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Cadillac Limited Warranty and Owner Assistance Information - 2011 38 Black plate (38,1) Special Coverage Adjustment Programs Beyond the Warranty Period Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (39,1) Customer Assistance Offices Cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Cadillac, refer to the address below. United States Cadillac Customer Assistance Center P.O. Box 33169 Detroit, MI 48232-5169 www.Cadillac.
Cadillac Limited Warranty and Owner Assistance Information - 2011 40 Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Cadillac Customer Assistance Center is: 1-800-833-2622 in the United States 1-800-263-3830 in Canada The TTY for the Cadillac Roadside Assistance Center is: 1-888-889-2438 in the U.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (41,1) Online Owner Center Cadillac Owner Center (U.S.) — www.cadillacownercenter.com Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty information, and more Other Helpful Links: Cadillac − www.cadillac.com Cadillac Merchandise — www.cadillaccollection.com Help Center — www.cadillac.com/faq . FAQ .
Cadillac Limited Warranty and Owner Assistance Information - 2011 42 Roadside Assistance Program Cadillac is proud to offer the response, security, and convenience of Cadillac's 24-Hour Roadside Service Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Cadillac Roadside Assistance Center can be reached by calling 1-800-882-1112.
Cadillac Limited Warranty and Owner Assistance Information - 2011 Black plate (43,1) Courtesy Transportation Program If your vehicle requires warranty repairs during the 5 year/ 100,000 mile (8 year/100,000 mile for Escalade Hybrid vehicle) coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details.
Cadillac Limited Warranty and Owner Assistance Information - 2011 44 2 NOTES Black plate (44,1)
