Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (1,1) IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (3,1) 2014 Cadillac ELR Limited Warranty and Owner Assistance Information Important Message to Owners... . . . . . . . . . . . . . . . . . . . . . . . 1 GM's Commitment . . . . . . . . . . . . . . 1 Owner Assistance . . . . . . . . . . . . . . . 1 GM Participation in an Alternative Dispute Resolution Program . . . 1 Warranty Service– United States, Canada and Mexico . . . . . . .
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (4,1) 2014 Cadillac ELR Limited Warranty and Owner Assistance Information Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 29 State Warranty Enforcement Laws . . . . . . . . . . . 31 Warranty Information for California Only . . . . . . . . . . . . . . . 32 Special Coverage Adjustment Programs Beyond the Warranty Period . . . . . . . . . . . . . . . . . . .
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (1,1) Important Message to Owners... GM's Commitment GM is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance The dealer is best equipped to provide all your vehicle's service needs.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 2 Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 18 for more information. Bumper-to-Bumper (Includes Tires) .
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (3,1) New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. No Charge What Is Covered Obtaining Repairs Warranty Applies To obtain warranty repairs, take the vehicle to a Cadillac dealer facility within the warranty period and request the needed repairs.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 4 Black plate (4,1) New Vehicle Limited Warranty required in the timing belt service replacement procedure are covered until the first scheduled maintenance interval. Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant, and heater core.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (5,1) New Vehicle Limited Warranty Mileage Replacement Percentage Covered by GM 0-12,000 100% 12,001-36,000 Sliding scale starting at 67% at 12,001, proportionately falling (1.96%/1,000 miles) to 20% at 36,000 miles 36,001-50,000 20% (Cadillac) 50,001+ 0% (Cadillac) Miles Coverage 6,000 100% 12,000 100% 12,001 67% 18,000 55.25% Examples: 24,000 43.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 6 Black plate (6,1) New Vehicle Limited Warranty Tire Companies Company Website Toll-Free Number Bridgestone Americas Tire Operations, LLC www.bridgestonetire.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (7,1) New Vehicle Limited Warranty accessory-specific manufacturer's warranty and are not warranted by GM or its dealers. { Caution This warranty excludes: Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service or GPS satellite signals.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 8 New Vehicle Limited Warranty . Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. . Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, software, or other components after final assembly by GM. .
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (9,1) New Vehicle Limited Warranty Please refer to your owner manual under “Fuel,” for additional recommendations, including the use of TOP TIER Detergent Gasoline. Additional information can also be found at: www.toptiergas.com/ index.html. Damage Due to Impact, Use, or the Environment Windshield or glass cracks, chips, or scratches due to impact are not covered.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 10 Black plate (10,1) New Vehicle Limited Warranty Extra Expenses Economic loss or extra expense is not covered. Examples include: . Inconvenience . Lodging, meals, or other travel costs . Loss of vehicle use . Payment for loss of time or pay . State or local taxes required on warranty repairs .
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (11,1) New Vehicle Limited Warranty whichever comes first, from the original in-service date of the vehicle, against warrantable repairs to the specific EREV components of the vehicle. This warranty is for Cadillac ELR vehicles registered and normally operated in the United States or Canada, respectively.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 12 Black plate (12,1) New Vehicle Limited Warranty Repair If possible, components will be repaired or replaced, and the original battery will be returned to the vehicle.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (13,1) Things to Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 14 Black plate (14,1) Things to Know About the New Vehicle Limited Warranty enhancement products may enable the engine to operate at horsepower and torque levels that could damage, create failure, or reduce the life of the engine, engine emission system, transmission, and drivetrain.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (15,1) Things to Know About the New Vehicle Limited Warranty Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 16 Black plate (16,1) Things to Know About the New Vehicle Limited Warranty Permanent Relocation This warranty applies to GM vehicles registered in the United States and normally operated in the United States, Canada, or Mexico.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (17,1) Things to Know About the New Vehicle Limited Warranty Pre-Delivery Service Production Changes Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 18 Black plate (18,1) Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (19,1) Emission Control Systems Warranty Federal Emission Defect Warranty GM warrants to the owner the following: . . The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA).
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 20 Black plate (20,1) Emission Control Systems Warranty California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (21,1) Emission Control Systems Warranty California Emission Defect and Emission Performance Warranty Coverage . ‐ If an emission-related part listed in this booklet specially noted with coverage for 7 years or 70,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defects Warranty.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 22 Emission Control Systems Warranty Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (23,1) Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained in the Emission Control Systems Warranty on page 18 under “Federal Emission Control System Warranty” and the “California Emission Control System Warranty.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 26 Black plate (26,1) Emission Warranty Parts List Hoses Mounting Hardware For detailed information concerning specific parts covered by these emission control system warranties, ask your dealer.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (27,1) Emission Warranty Parts List part or a warranty station is not reasonably available to the vehicle owner. compensation for warranty repairs reimbursable due to these situations.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 28 Emission Warranty Parts List The only exceptions would be if you request or agree to an extension, or if a delay results from events beyond the control of your dealer or GM. If you are not so notified, GM will provide any required repairs at no charge. In the event a warranty matter is not handled to your satisfaction, see Customer Satisfaction Procedure on page 29.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (29,1) Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 30 Black plate (30,1) Customer Satisfaction Procedure The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (31,1) State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 32 Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (33,1) Special Coverage Adjustment Programs Beyond the Warranty Period Cadillac is proud of the protection afforded by its warranty coverages.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 34 Customer Assistance Offices Cadillac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Cadillac, refer to the address below. United States Cadillac Customer Assistance Center P.O. Box 33169 Detroit, MI 48232-5169 www.Cadillac.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (35,1) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 36 Roadside Assistance Program Cadillac is proud to offer the response, security, and convenience of Cadillac's 24-Hour Roadside Service Program for a period of 6 years or 70,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Cadillac Roadside Assistance Center can be reached by calling 1-888-811-1926.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Black plate (37,1) Courtesy Transportation Program If your vehicle requires warranty repairs during the 6 year/70,000 mile (8 year/100,000 mile for the EREV) warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
Cadillac ELR Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.
