Reference Guide

Troubleshooting
If you’re having a problem with SONAR, don’t panic. This chapter lists some common problems and
how to solve them.
If you don’t find an answer here, there are two other important places to look for help:
• Check the ReadMe file that came with your software. It contains additional information that wasn’t
available when this online Help was written. To view the Readme file, select Help > View
README.RTF.
• Visit our support Web site at www.cakewalk.com/Support, where you will find answers to
frequently asked questions, tech support documents, program patches and updates, and more.
Frequently asked questions
“Installation Error: DeleteFile Failed; code 5 Access Denied” on page 1253
“Setting up an internal audio card” on page 1254
“Configuring an audio interface” on page 1255
“Audio dropouts or crashes during playback” on page 1256
“My MP3 encoder stopped working” on page 1256
“When I play a file I don't hear anything (MIDI project)” on page 1257
“I can't record from my MIDI device” on page 1257
“I can't record any audio” on page 1258
“I hear an echo when I record” on page 1259
“Dropouts happen at high bit-depths or high sample rates” on page 1259
“Patching an effect into SONAR causes a dropout” on page 1260
“I can’t open my project / File Recovery mode” on page 1261
“No sound from my software instrument/synth” on page 1263
“SONAR doesn't recognize new plug-ins” on page 1263
“My waveforms are gone, but I still hear audio; it says Busy in the corner of the clip” on page 1264
“I get an error message when I change a project to 24-bit audio” on page 1265