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Installation Error: DeleteFile Failed; code 5 Access Denied
Troubleshooting
Installation Error: DeleteFile Failed; code 5 Access
Denied
If you are using Windows 7 and your user account has limited privileges, you may see the following
error message when installing SONAR: “DeleteFile failed; code 5 access denied”.
To resolve the issue, restart your computer, and log in with another administrative user account, then
install SONAR.
If you are already logged in as the Administrator, you will need to run the SONAR installer manually
as Admin:
1. Insert the SONAR DVD installation disc in your DVD drive.
If the Auto-run screen appears, close it.
2. Go to Computer, right-click on your DVD/CD-ROM drive and click Open.
3. Navigate to \Install\SONAR_Setup.exe.
4. Right-click SONAR_Setup.exe. and click Properties to open the Properties dialog box.
5. Click the Advanced button to open the Advanced Attributes dialog box.
6. Select the Run as Administrator check box, then click OK to close the Advanced Attributes
dialog box.
If the preceding steps do not resolve the issue and there is no other user account to log into, please
create a new user account with administrative rights. It is possible the permissions for the current
user account are corrupt, and creating a new user account should correct the problem. For
information about creating a new user account, please see http://technet.microsoft.com/en-us/
library/cc505882.aspx.
Make sure no other programs are running when you install SONAR, such as virus scanners. To
prevent any programs from loading when you start Windows, follow these steps:
1. Choose Start > Run to open the Run dialog box.
2. Type MSCONFIG, then click OK to open the System Configuration Utility dialog box.
3. Click the Startup tab.
4. Clear all selected check boxes, then click OK.
5. Restart the computer.
6. Reinstall SONAR.
More “Frequently asked questions” on page 1251.
Note: If you are using a downloaded version of the installer, skip to step 4.
Note: You can always re-select any cleared check boxes at a later time. If you are using any
real-time monitoring programs, such as Spy Doctor or Zone Alarm, please disable them from
within each respective program.