Reference Guide

1256 Troubleshooting
Audio dropouts or crashes during playback
Audio dropouts or crashes during playback
Symptom: After several seconds of playback, the audio begins to cut out, although the transport
appears to keep rolling.
Solutions:
•Go to Edit > Preferences > Audio - Driver Settings and increase the value of the Buffer Size
slider, or adjust the hardware buffer size in the ASIO Panel.
•Go to Edit > Preferences > Audio - Sync and Caching and increase the Playback I/O Buffer
Size (KB) and Record I/O Buffer Size (KB) values. Try settings of 512, 1024, or 2048 KB.
• There may be a plug-in that is causing the project to crash. Try opening the project in Safe Mode:
1. Go to File > Open and select the project that crashes, but do not open it yet.
2. Hold down the SHIFT key and click Open.
The File Open - Safe Mode dialog box appears, prompting you to load the plug-ins that are used
in the project.
3. Click No for any plug-in that has been recently installed or added to the project. You can also
remove any non-Cakewalk plug-ins to ensure the project will load properly.
More “Frequently asked questions” on page 1251.
My MP3 encoder stopped working
SONAR includes a 30 day trial of the MP3 encoder. Cakewalk does not own the license to the MP3
format and because not all users require the MP3 format, Cakewalk does not force you to pay for the
license. If you need to export your projects as MP3 files, you can purchase the encoder directly from
www.store.cakewalk.com.
More “Frequently asked questions” on page 1251.
Note: If you purchase the MP3 encoder, you can continue to use it with future Cakewalk
products.