Technical data

312013 25
Troubleshooting
Problem Cause Solution
No signal for alarm situation Incorrect setup Correct configuration
Incorrect wiring Correct wiring
Blown F3 fuse (User Alarm) Replace fuse; see page 35 for
replacement fuses
Blown F4 fuse (Batch Alarm) Replace fuse; see page 35 for
replacement fuses
External power is off Turn on power
Auto reset enabled for batch totalizer Change to manual reset
Cannot retain setup parameters Flash memory cycle life exceeded Replace programmed circuit chip
Display readout faulty Excessive static discharge Replace LCD display
Ambient temperature too high Lower ambient temperature
Keypad failure Excessive wear Replace membrane switch
Fuses blown Short circuit Check wiring
Excessive load Replace fuse; see page 35 for
replacement fuses
Communication failure Incorrect address Check address configuration
Incorrect communication parameters Check communication parameters
Incorrect data addresses Check data addresses
Too much data Check size of data file
Incorrect cabling Check cable/wiring
Display is in Sleep Mode Change Setup parameter J1 to zero
Retry communications
Flashing “999999” on the display Display overflow. The value to be
displayed contains a value greater
than the maximum value that can be
displayed
Read the desired parameter with
modbus
Short battery life System not configured for low power
operation
Set jumpers JP1, JP3 to position 2–3.
Setup parameters F1, F2, F3, F4, F5,
J1, should be set to “0” (off)
Network communications should not
be used
Display flashes: /min
/min
/min
/min
Informer is in Manufacturing Test
mode
To exit Manufacturing Test mode,
press the Up, Down, and Enter but-
tons simultaneously. The Informer
will now be in the Setup mode. Hold
the Enter button, then press the Up
arrow button to exit the Setup mode