Installation manual

5
After-Sales Support
At Consilium we offer an extensive after sales support
program which includes everything from service and main-
tenance of all supplied systems to supply of spare parts
and retrotting of older installations.
We offer commissioning and world-wide after-sales sup-
port of all our products through our wide network of
own ofces and representatives. We offer our customers
spare parts that are backward compatible with the major-
ity of our delivered systems. We provide full 24/7 support
and take care of the service of your systems by our highly
skilled engineers.
Key facts/benets:
• Modication and maintenance
• Telephone and e-mail support
• On site trouble shooting
• Calibration
• Annual Performance Test (APT) of systems
• World-wide network of own service stations
• Training of onshore and offshore staff
Management System
We have established, documented, implemented and main-
tained a quality management system to continually improve
the effectiveness. This provides a structured process for
the achievement of product quality and customer satisfac-
tion in accordance with the requirements of international
standards.
Why Consilium?