User Manual

1-3
Part No. 001-2100-101
1.6 TECHNICAL SUPPORT
The Technical Service Department of Dataradio provides customer assistance on technical problems and serves as
an interface with factory repair facilities. They can be reached by mail, phone, and E-mail at:
Dataradio COR Ltd. Technical Service Department
299 Johnson Avenue, Suite 110
Waseca, MN 56093-0833
Technical Service hours are: Monday to Friday 7:30 AM to 4:30 PM, Central Time
Phone: [phone] or 507-833-8819
Fax: [phone]
E-mail address: [e-mail]
1.7 PRODUCT WARRANTY
The warranty statement for the JSLM
2
is available in the Appendix area of this manual.
1.8 REPLACEMENT PARTS
This product is not field serviceable, except by the replacement of complete units. Specialized equipment and
training is required to repair logic boards and radio modules.
1.9 FACTORY REPAIR
Dataradio products are designed for long life and failure-free operation. If a problem arises, factory service is
available. Contact the Technical Service Department before returning equipment. A service representative may
suggest a solution eliminating the need to return equipment.
A Return Material Authorization (RMA) is required when returning equipment to Dataradio for repair. Contact the
Technical Service Department at 800-992-7774, extension 6707 to request an RMA number. Be prepared to give
the equipment model and serial number, your account number (if known), and billing and shipping addresses.
Information regarding equipment return is also available on our website at www.dataradio.com
Include the RMA number, a complete description of the problem, and the name and phone number of a contact
person with the returned units. This information is important. The technician may have questions that need to be
answered to identify the problem and repair the equipment. The RMA number helps locate your equipment in the
repair lab if there is a need to contact Dataradio concerning the equipment. Units sent in for repair will be returned
to the customer re-tuned to the current Dataradio Test and Tune Procedure and will conform to all specifications
noted in this section
Customers are responsible for shipping charges (to Dataradio) for returned units in warranty. Units in warranty are
repaired free of charge unless there is evidence of abuse or damage beyond the terms of the warranty. Dataradio
covers return shipping costs for equipment repaired while under warranty.
Units out of warranty are subject to repair service charges. Customers are responsible for shipping charges (to and
from Dataradio) on units out of warranty. Return shipping instructions are the responsibility of the customer.