User Manual

Figure 1-3 Transceiver Identification Nomenclature
1.6 PRODUCT WARRANTY
Dataradio warranties are available in Appendix B and are included in .pdf format on CD
versions of Dataradio manuals.
1.7 FACTORY TECHNICAL SERVICE
The Technical Service Department of Dataradio COR Ltd. (DRL) provides customer assistance
on technical problems and serves as an interface with factory repair facilities. They can be
reached by mail, phone, and email at:
Dataradio COR Ltd. Technical Service Department 299 Johnson Avenue, P.O. Box 1733 Waseca,
MN 56093-0833
1-800-992-7774 or 1-507-833-8819 Fax: [phone]
Email address: [e-mail]
Technical Service hours: Monday through Friday 7:30 A.M. to 4:30 P.M. Central Time
1.8 REPLACEMENT PARTS
This product is not field serviceable, except by the replacement of complete units. Specialized
equipment and training is required to repair logic boards and radio modules.
1.9 IF A PROBLEM ARISES...
Component level repair is not recommended on the TSLM. DRL’s factory is best equipped
to diagnose problems and make component level repairs. Contact Technical Service before
returning equipment. A service technician may suggest a solution eliminating the need to
return equipment.
1.9.1 FACTORY REPAIR
Dataradio products are designed for long life and failure-free operation. If a problem arises,
factory service is available. Contact the Technical Service Department before returning
equipment.
A Return Material Authorization (RMA) is required when returning equipment to Dataradio for
repair. Contact the Technical Service Department at 1-800-992-7774 or 1-507-833-8819
(extension 6707) to request an RMA number. RMA’s are available through our website at