Warranty

THE WORLD’S HARDEST FLOORS™
Cali Bamboo Fossilized Bamboo Flooring Residential Warranty
Warranty Conditions and Term:
This limited warranty is given to (a) the original purchaser (the “Original Purchaser”) of the Flooring (defined below) from
a Cali Bamboo retailer or dealer, and, (b) if the Original Purchaser is not the owner of the Residential Building (Residential
Building shall refer to a single-family residential home) in which the Flooring is installed, to the owner of the Residential
Building at the time of installation (the “Original Owner”) (the Original Purchaser and the Original Owner of the Flooring
subject to this limited warranty are referred to as the “Warranty Holder”). Cali Bamboo LLC (“Cali Bamboo”) warrants that
its Fossilized
®
Bamboo Flooring, (the “Flooring”), during the applicable warranty periods set forth in subsections 1) through
3) below (each, a “Warranty Period”), will comply with the following:
1) The Flooring shall be free of manufacturing defects caused by improper milling, grading, staining, and coating
(“Manufacturing Defects”) under normal use for a period beginning on the date of purchase by the Original Purchaser
(the “Purchase Date”) and ending on the earlier of (a) one year from the Purchase Date, and (b) the date on which the
Flooring is installed (the “Installation Date”);
2) The Flooring will maintain its structural integrity and will not delaminate for a period beginning on the Purchase Date
and ending on the earlier of (a) 50 years from the Purchase Date under normal traffic and usage conditions, and (b) the
date on which the Residential Building in which the Flooring is installed is sold by the Original Owner;
3) Under normal traffic and usage conditions, the surface finish of the Flooring will not wear through to the underlying
Flooring or separate from the Flooring as a result of a manufacturing defect for a period beginning on the Purchase Date
and ending on the earlier of (a) 10 years from the Purchase Date in any area of the installed Flooring, 30 years from
the Purchase Date in more than 5% of the installed Flooring, or 50 years from the Installation Date in more than 10%
of the installed Flooring; and (b) the date on which the Residential Building in which the Flooring is installed is sold by
the Original Owner. Reduction in gloss or sheen is not considered wear though and not covered under this warranty.
This limited warranty does not cover Flooring donated, purchased on clearance, or at auction and does not apply to
Cali Bamboo moldings or trim. In the event that Cali Bamboo supplies replacement Flooring, the Warranty Period for the
replacement Flooring will not be extended beyond the original Warranty Period set forth in subsections 1) through 3) above.
Warranty Scope:
This limited warranty is not transferable by the Warranty Holder to any other party, including but not limited to a subsequent
purchaser of the Residential Building in which the Flooring is installed. If a valid warranty claim is received by Cali Bamboo
within the applicable Warranty Period, Cali Bamboo will supply new materials of similar grade for repair or replacement of
affected areas. Labor costs, including any expenses associated with installation and removal of defective Flooring, are not
covered by this limited warranty. To the extent permitted by law, these are the sole and exclusive remedies of the Warranty
Holder in the event of a Manufacturing Defect or other warranty claim.
How to Obtain Warranty Service:
The Warranty Holder must inspect the Flooring for Manufacturing Defects caused by improper milling, grading, staining, and coating,
and report any such defects to Cali Bamboo, prior to installation of the Flooring. To obtain warranty service, the Warranty Holder
must contact Cali Bamboo’s Customer Experience Department: [e-mail]/ 888-788-2254. Warranty
claims must be received within 30 calendar days after the Warranty Holder identifies the Manufacturing Defect or other basis for a
warranty claim. To be covered under this Cali Bamboo limited warranty, the Warranty Holder must provide documentation of a sales
order and proof that the Flooring was properly installed in accordance with the Installation Guide (defined below).
Cali Bamboo reserves the right to retain a certified and independent National Wood Flooring Association Inspector
(“NWFAInspector”) to verify the Warranty Holder’s warranty claims. The determination of the NWFA Inspector regarding
the warranty claim is not binding on either Cali Bamboo or on Warranty Holder. A determination that does not verify the
warranty claim shall not affect the Warranty Holder’s right to submit its claim to arbitration in accordance with the terms of the
Arbitration Agreement (as defined in Cali Bamboo’s Terms and Conditions of Purchase). The performance of the inspection,
however, if requested by Cali Bamboo and assuming that Cali Bamboo advances the full cost of the inspection as described
above, is a requirement for the Warranty Holder to submit a warranty claim to arbitration under the Arbitration Agreement.
For specific instructions on how to obtain warranty service for defective Flooring, visit the Cali Bamboo website
https://www.calibamboo.com/flooring-warranty/.
Warranty Exclusions and Limitations:
This limited warranty covers Flooring that is both (i) installed with strict adherence to Cali Bamboo’s Solid Bamboo
flooring installation guide found online at https://www.calibamboo.com/flooring-installation (the “Installation Guide”) and
(ii)maintained in accordance with Cali Bamboo’s Solid Bamboo flooring care and maintenance guidelines found online at
https://www.calibamboo.com/floor-care-and-maintenance/ (the “Maintenance Guide”). Cali Bamboo will provide copies of
Cali Bamboo LLC
Limited Residential Aluminum Oxide Finish Fossilized
®
Bamboo Flooring Warranty