Warranty Guide

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Cali Bamboo LLC

Limited Residential Flooring Warranty – Cali Eco-engineered

Warranty Conditions and Term:

This limited warranty is given to (a) the original purchaser (the “Original Purchaser”) of the Flooring (defined

below) from a Cali Bamboo retailer or dealer, and, (b) if the Original Purchaser is not the owner of the building

in which the Flooring is installed, to the owner of the building at the time of installation (the “Original

Owner”) (the Original Purchaser and the Original Owner of the Flooring subject to this limited warranty are

referred to as the “Warranty Holder”). Cali Bamboo LLC (“Cali Bamboo”) warrants that its Fossilized®

Eco-engineered floors, excluding moldings and/or accessories, (the “Flooring”), during the applicable warranty

periods set forth in subsections 1) through 3) below (each, a “Warranty Period”), will comply with the

following:

1) The Flooring shall be free of manufacturing defects caused by improper milling, grading, staining and

coating (“Manufacturing Defects”) under normal use for the a period beginning on the date of

purchase by the Original Purchaser (the “Purchase Date”) and ending on the earlier of (a) one year

from the Purchase Date, and (b) the date on which the Flooring is installed (the “Installation Date”);

2) The Flooring will not delaminate for a period beginning on the Purchase Date and ending on the earlier

of (a) 50 years from the Purchase Date under normal traffic and usage conditions, and (b) the date on

which the building in which the Flooring is installed is sold by the Original Owner.

3) Under normal traffic and usage conditions, the surface finish of will not wear through for a period

beginning on the Purchase Date and ending on the earlier of (a) 50 years from the Purchase Date, and (b)

the date on which the building in which the Flooring is installed is sold by Original Owner.

This limited warranty does not cover Flooring donated, purchased on clearance center or at auction.

Warranty Scope:

This limited warranty is not transferable by the Warranty Holder to any other party, including but not limited to

a subsequent purchaser of the building in which the Flooring is installed. If a valid warranty claim is received

by Cali Bamboo within the applicable Warranty Period, Cali Bamboo will supply new materials of similar

grade for repair or replacement of affected areas. Labor costs, including any expenses associated with

installation and removal of defective Flooring, are not covered by this limited warranty. To the extent permitted

by law, these are the sole and exclusive remedies of the Warranty Holder in the event of a Manufacturing

Defect or other warranty claim.

How to Obtain Warranty Service:

The Warranty Holder must inspect the Flooring for Manufacturing Defects caused by improper milling,

grading, staining and coating, and report any such defects to Cali Bamboo, prior to installation of the Flooring.

To obtain warranty service, the Warranty Holder must contact Cali Bamboo’s Customer Experience

Department: customerservice@calibamboo.com/ 858-200-9540 option 2. Warranty claims must be received

within 30 calendar days after the Warranty Holder identifies the Manufacturing Defect or other basis for a

warranty claim. To be covered under this Cali Bamboo limited warranty, the Warranty Holder must provide

documentation of sales order and proof that the Flooring was properly installed in accordance with the

Installation Guide (defined below).

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Cali Bamboo LLC Limited Residential Flooring Warranty – Cali Eco-engineered Warranty Conditions and Term: This limited warranty is given to (a) the original purchaser (the “Original Purchaser”) of the Flooring (defined below) from a Cali Bamboo retailer or dealer, and, (b) if the Original Purchaser is not the owner of the building in which the Flooring is installed, to the owner of the building at the time of installation (the “Original Owner”) (the Original Purchaser and the Original Owner of the Flooring
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Cali Bamboo reserves the right to retain a certified and independent National Wood Flooring Association Inspector (“NWFA Inspector”) to verify the Warranty Holder’s warranty claims. The determination of the NWFA Inspector regarding the warranty claim is not binding on either Cali Bamboo or on Warranty Holder.
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moisture content, site relative humidity, temperature, and subfloor moisture content and other documentation required under the Installation Guide. THIS IS THE COMPLETE WARRANTY AND IT IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS OF EVERY KIND, WHETHER CONTRACTUAL OR STATUTORY, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. Some states do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.