Warranty Guide

Cali Bamboo LLC
Limited Residential Flooring Warranty – Odyssey
Engineered Flooring
www.CaliBamboo.com | 6675 Mesa Ridge Rd, San Diego, CA 92121 | [phone]
Note: For the most up-to-date warranty information, please visit www.CaliBamboo.com.
Warranty Conditions and Term:
This limited warranty is given to (a) the original purchaser (the “Original Purchaser”) of the Flooring (defined below) from a
Cali Bamboo retailer or dealer, and, (b) if the Original Purchaser is not the owner of the Residential Building (Residential
Building shall refer to a single-family residential home) in which the Flooring is installed, to the owner of the Residential
Building at the time of installation (the “Original Owner”) (the Original Purchaser and the Original Owner of the Flooring
subject to this limited warranty are referred to as the “Warranty Holder”). Cali Bamboo LLC (“Cali Bamboo”) warrants that
its Odyssey Engineered Flooring (the “Flooring”), during the applicable warranty periods set forth in subsections 1) through
3) below (each, a “Warranty Period”), will comply with the following:
1) The Flooring shall be free of manufacturing defects caused by improper milling, grading, staining, and coating
(“Manufacturing Defects”) under normal use for a period beginning on the date of purchase by the Original
Purchaser (the “Purchase Date”) and ending on the earlier of (a) one year from the Purchase Date, and (b) the date
on which the Flooring is installed (the “Installation Date”);
2) The Flooring will maintain its structural integrity and will not delaminate for a period beginning on the Purchase Date
and ending on the earlier of (a) 50 years from the Purchase Date under normal traffic and usage conditions, and (b)
the date on which the Residential Building in which the Flooring is installed is sold by the Original Owner;
3) Under normal traffic and usage conditions, the surface finish of the Flooring will not wear through to the underlaying
Flooring or separate from the Flooring as a result of a manufacturing defect for a period beginning on the Purchase
Date and ending on the earlier of (a) 10 years from the Purchase Date in any area of the installed Flooring, 30 years
from the Purchase Date in more than 5% of the installed Flooring, or 50 years from the Installation Date in more
than 10% of the installed Flooring; and (b) the date on which the Residential Building in which the Flooring is installed
is sold by the Original Owner. Reduction in gloss or sheen is not considered wear though and not covered under this
warranty. The Maintenance Guide (defined below) must be followed in order to uphold this warranty.
This limited warranty does not cover Flooring donated, purchased on clearance, or at auction and does not apply to Cali
Bamboo moldings or trim. In the event that Cali Bamboo supplies replacement Flooring, the Warranty Period for the
replacement Flooring will not be extended beyond the original Warranty Period set forth in subsections 1) through 3) above.
Warranty Scope:
This limited warranty is not transferable by the Warranty Holder to any other party, including but not limited to a subsequent
purchaser of the Residential Building in which the Flooring is installed. If a valid warranty claim is received by Cali Bamboo
within the applicable Warranty Period, Cali Bamboo will supply new materials of similar grade for repair or replacement of
affected areas. Labor costs, including any expenses associated with installation and removal of defective Flooring, are not
covered by this limited warranty. To the extent permitted by law, these are the sole and exclusive remedies of the Warranty
Holder in the event of a Manufacturing Defect or other warranty claim.
How to Obtain Warranty Service:
The Warranty Holder must inspect the Flooring for Manufacturing Defects caused by improper milling, grading, staining, and
coating, and report any such defects to Cali Bamboo, prior to installation of the Flooring. To obtain warranty service, the
Warranty Holder must contact Cali Bamboo’s Customer Experience Department: [e-mail]/ 888-
788-2254. Warranty claims must be received within 30 calendar days after the Warranty Holder identifies the Manufacturing
Defect or other basis for a warranty claim. To be covered under this Cali Bamboo limited warranty, the Warranty Holder must
provide documentation of sales order and proof that the Flooring was properly installed in accordance with the Installation
Guide (defined below).
Cali Bamboo reserves the right to retain a certified and independent National Wood Flooring Association inspector (“NWFA
Inspector”) to verify the Warranty Holder’s warranty claims. The determination of the NWFA Inspector regarding the
warranty claim is not binding on either Cali Bamboo or on the Warranty Holder. A determination that does not verify the
warranty claim shall not affect the Warranty Holder’s right to submit its claim to arbitration in accordance with the terms of
the Arbitration Agreement (as defined in Cali Bamboo’s Terms and Conditions of Purchase). The performance of the
inspection, however, if requested by Cali Bamboo and assuming that Cali Bamboo advances the full cost of the inspection as