Warranty Guide

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How to Obtain Warranty Service:

The Warranty Holder must inspect the Flooring for Manufacturing Defects caused by improper milling, grading,

staining and coating, and report any such defects to Cali Bamboo, prior to installation of the Flooring. To obtain

warranty service, the Warranty Holder must contact Cali Bamboo’s Customer Experience Department:

customerservice@calibamboo.com/ 888-788-2254. Warranty claims must be received within 30 calendar days

after the Warranty Holder identifies the Manufacturing Defect or other basis for a warranty claim. To be covered

under this Cali Bamboo limited warranty, the Warranty Holder must provide documentation of sales order and

proof that the Flooring was properly installed in accordance with the Installation Guide (defined below).

Cali Bamboo reserves the right to retain a certified and independent flooring inspector to verify the Warranty

Holder’s warranty claims. The determination of the flooring inspector regarding the warranty claim is not binding

on either Cali Bamboo or on the Warranty Holder. A determination that does not verify the warranty claim shall

not affect the Warranty Holder’s right to submit its claim to arbitration in accordance with the terms of the

Arbitration Agreement (as defined in Cali Bamboo’s Terms and Conditions of Purchase). The performance of

the inspection, however, if requested by Cali Bamboo and assuming that Cali Bamboo advances the full cost of

the inspection as described above, is a requirement for the Warranty Holder to submit a warranty claim to

arbitration under the Arbitration Agreement.

For specific instructions on how to obtain warranty service for defective Flooring, visit the Cali Bamboo website

https://www.calibamboo.com/geowood-flooring-warranty/.

Warranty Exclusions and Limitations:

This limited warranty covers Flooring that is both (i) installed with strict adherence to Cali Bamboo’s GeoWood

flooring installation guide found online at https://www.calibamboo.com/flooring-installation/

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(the

“Installation Guide”) and (ii) maintained in accordance with Cali Bamboo’s GeoWood flooring care and

maintenance guidelines found online at https://www.calibamboo.com/floor-care-and-maintenance/ (the

“Maintenance Guide”). Cali Bamboo will provide copies of these guides upon request by the Warranty

Holder. This limited warranty only applies when the Flooring is used under normal traffic and other usage

conditions.

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The limited warranty for Manufacturing Defects does not apply after the Warranty Holder has installed the

Flooring, and product variation or error that does not exceed the 5% industry standard is not considered a

Manufacturing Defect for purposes of this limited warranty. This limited warranty does not extend to or cover:

(a) any damage, warping, cupping, buckling, grain raising, checking, splits, cracks, edge fracturing, splintering,

chipping, or any other defect to the Flooring caused by accidents, alterations, misuse, abuse, direct exposure to

the elements, or improper installation;

(b) Flooring damage resulting from failure to maintain the recommended humidity levels via the use of a

humidifier and/ or dehumidifier, as stated in the Maintenance Guide;

negligence, water, erosion, pets, insects, sanding, settlement or movement of the structure to which the Flooring

is attached, or installation of Flooring over an improper subfloor;

(d) damage caused by installation of the Flooring in highly fluctuating moisture or temperature environments

such as hot yoga studios;

(e) Flooring damage caused by steam mops or wet mopping;