Warranty Guide

www.CaliFloors.com | 6675 Mesa Ridge Rd, San Diego, CA 92121 | [phone]
Cali Bamboo LLC
Limited Residential Flooring Warranty | Cali Vinyl
®
Pro
Cali Bamboo reserves the right to retain a certified and independent flooring inspector to verify the Warranty
Holder’s warranty claims. The determination of the flooring inspector regarding the warranty claim is not binding
on either Cali Bamboo or on Warranty Holder. A determination that does not verify the warranty claim shall not
affect the Warranty Holder’s right to submit its claim to arbitration in accordance with the terms of the Arbitration
Agreement (as defined in Cali Bamboo’s Terms and Conditions of Purchase). The performance of the inspection,
however, if requested by Cali Bamboo and assuming that Cali Bamboo advances the full cost of the inspection
as described above, is a requirement for the Warranty Holder to submit a warranty claim to arbitration under the
Arbitration Agreement.
For specific instructions on how to obtain warranty service for defective Flooring, visit the Cali Bamboo website
https://www.calibamboo.com/flooring-warranty/.
Warranty Exclusions and Limitations:
This limited warranty covers Flooring that is both (i) installed with strict adherence to Cali Bamboo’s Cali Vinyl®
Pro flooring installation guide found online at https://www.calibamboo.com/flooring-installation/ (the “Installation
Guide”) and (ii) maintained in accordance with Cali Vinyl® Pro™ flooring care and maintenance guidelines found
online at https://www.calibamboo.com/floor-care-and-maintenance/ (the “Maintenance Guide”). Cali Bamboo will
provide copies of these guides upon request by the Warranty Holder. This limited warranty only applies when the
Flooring is used under normal traffic and other usage conditions.
The limited warranty for Manufacturing Defects does not apply after the Warranty Holder has installed the Flooring,
and product variation or error that does not exceed the 5% industry standard is not considered a Manufacturing
Defect for purposes of this limited warranty. This limited warranty does not extend to or cover:
(a) any damage, splits, cracks, edge fracturing, chipping, or any other defect to the Flooring caused by
accidents, alterations, misuse, abuse, direct exposure to the elements, or improper installation;
(b) Flooring damage caused by excessive cold or heat (temperatures less than -25° F or more than 165° F),
negligence, erosion, pets, insects, sanding, settlement or movement of the structure to which the Flooring is
attached, and/or installation of Flooring over an improper subfloor;
(c) Flooring damage caused by moisture intrusions from concrete hydrostatic pressure, flooding, or plumbing
leaks, along with high levels of alkalinity or by moisture trapped below the Flooring that creates mold or mildew;
(d) damage caused by or resulting from installation over radiant heat floors that exceed 85° F;
(e) changes in Flooring color or sheen due to aging, moisture, exposure to sunlight or Ultra Violet rays (which
may cause oxidation of finish);
(f) Flooring discoloration caused by area rugs;
(g) loss of Flooring finish gloss over time consistent with normal wear & tear;
(h) scratches, gouges, staining, finish wear through, or other finish issues on the Flooring caused by failure to
follow the Maintenance Guide such as damage caused by vacuum cleaner beater bars, castor wheels, chairs,
or other furniture without proper floor protectors, or damage caused by using mineral spirits, paint thinner, or
other solvents on the Flooring;
(i) finish wear through that does not cover more than 10% of the total surface area for heavy traffic locations;
(j) scratches or dents;