Warranty Guide

www.CaliFloors.com | 6675 Mesa Ridge Rd, San Diego, CA 92121 | [phone]
Cali Bamboo LLC | Limited Residential Flooring Warranty
Cali Vinyl
®
Pro with Mute Step
®
Note: For the most up-to-date warranty information, please visit www.CaliFloors.com.
Warranty Conditions and Term:
This limited warranty is given to (a) the original purchaser (the “Original Purchaser”) of the Flooring (defined
below) from a Cali Bamboo retailer or dealer, and, (b) if the Original Purchaser is not the owner of the Residential
Building (Residential Building shall refer to a single-family residential home) in which the Flooring is installed, to
the owner of the Residential Building at the time of installation (the “Original Owner”) (the Original Purchaser and
the Original Owner of the Flooring subject to this limited warranty are referred to as the “Warranty Holder”). Cali
Bamboo LLC (“Cali Bamboo”) warrants that its Cali Vinyl
®
Pro with Mute Step
®
floors, excluding moldings and/or
accessories (the “Flooring”), during the applicable warranty periods set forth in subsections 1) through 3) below
(each, a “Warranty Period”), will comply with the following:
1) The Flooring shall be free of manufacturing or material defects caused by improper milling or coating
(“Manufacturing Defects”) under normal use for a period beginning on the date of purchase by the Original
Purchaser (the “Purchase Date”) and ending on the earlier of (a) one year from the Purchase Date, and (b)
the date on which the Flooring is installed (the “Installation Date”);
2) The Flooring will not delaminate for a period beginning on the Purchase Date and ending on the earlier of
(a) 50 years from the Purchase Date under normal traffic and usage conditions, and (b) the date on which the
Residential Building in which the Flooring is installed is sold by the Original Owner.
3) Under normal traffic and usage conditions, the surface finish will not wear through and will continue to protect
the decorative film layer from becoming damaged and/or altered for a period beginning on the Purchase Date
and ending on the earlier of (a) 50 years from the Purchase Date, and (b) the date on which the Residential
Building in which the Flooring is installed is sold by Original Owner.
This limited warranty does not cover Flooring donated, purchased on clearance center, or at auction.
Warranty Scope:
This limited warranty is not transferable by the Warranty Holder to any other party, including but not limited to a
subsequent purchaser of the Residential Building in which the Flooring is installed.
If a valid warranty claim is received by Cali Bamboo within the applicable Warranty Period, Cali Bamboo will
supply new materials of similar grade for repair or replacement of affected areas. Labor costs, including any
expenses associated with installation and removal of defective Flooring, are not covered by this limited warranty.
To the extent permitted by law, these are the sole and exclusive remedies of the Warranty Holder in the event of a
Manufacturing Defect or other warranty claim.
How to Obtain Warranty Service:
The Warranty Holder must inspect the Flooring for Manufacturing Defects caused by improper milling, grading,
staining and coating, and report any such defects to Cali Bamboo, prior to installation of the Flooring. To
obtain warranty service, the Warranty Holder must contact Cali Bamboo’s Customer Experience Department:
[e-mail]/ 888-788-2254. Warranty claims must be received within 30 calendar days
after the Warranty Holder identifies the Manufacturing Defect or other basis for a warranty claim. To be covered
under this Cali Bamboo limited warranty, the Warranty Holder must provide documentation of sales order and proof
that the Flooring was properly installed in accordance with the Installation Guide (defined below).