Instructions

Trouble Shooting
Problem
Cause
Solutions
Cannot connect
to Wi-Fi
network
Network down
•
Confirm that a Wi-Fi or Ethernet
Wired connected PC can access
the internet (i.e. can browse the
web) using the same network.
•
Check that a DHCP server is
available, or that you have
configured a static IP address on
the radio.
•
Check that you firewall is not
blocking any outgoing ports. As a
minimum the radio needs access to
UDP and TCP ports 80,443 and
8008, DNS port 53.
Router restricts
access to listed
MAC addresses
•
Obtain the MAC address from
Configuration > Information >
Network > Wi-Fi MAC and add to
the allowed equipment list on your
access point.
Note: The radio has separate MAC
address for wireless networks.
Insufficient Wi-Fi
signal strength
•
Check distance to router; see if a
computer can connect to the
network in this location
•
Optimize the distance of the
router ’s location. Always place the
radio close to the router within 2
meters to setup.
Unknown encryption
method
•
Change encryption method on
router.
•
The radio supports WEP, WPA,
WPA2
Firewall preventing
access
•
Windows Media Player:
varies—non-Microsoft fire walls
may require configuration for
UPnP.
•
Try other routers and see if the
radio can connect, or if hotspot is
available on your mobile device,
try to see if it cannects.