Instructions

Problem
Cause
Solutions
If your radio can
connect to the
network
successfully, but
is unable to play
particular stations
•
The station is not broadcasting at
this time of the day (remember it
may be located in a different time
zone).
•
The station has too many people
trying to attach to the radio station
server and the server capacity is
not large enough.
•
The station has reached the
maximum allowed number of
simultaneous listeners.
•
The link on the radio is out of date.
The streaming links will be
updated regularly or please
contact our customer service.
If it shows
"Empty list" when
"Skytune" is
selected.
•
Check if the History or Favourite
list can play. If there is no problem,
please try again later after 30
minutes. If the stations under those
list cannot play, check the Internet
connection / cable.
If "Skytune not
ready" when
Skytune is
selected.
•
Try to play the list under History or
Favourite. If both cannot play, check
your internet connection and if other
devices connected to the same
network is working. If the Favourite
list and History can play, power the
radio off and on again to see.If
problem persists, please contact us
for further assistance.
No DAB/FM
reception
•
Please carry out “Factory Reset”
on the radio under Configuration
in the main menu and extend the
antenna. Try different length on
the antenna/direction.
•
Move the radio close to the
window.
DAB/FM Radio
reception is poor
•
Please adjust the length / direction
of the antenna to reach a better
reception.
•
Check that you do not have other
electrical equipment too close to
your radio, causing interference.