User guide

6 HYDRA2 Operator Manual
IMPORTANT INFORMATION
Should you require any technical
assistance with your Calrec product
please contact your regional Calrec
distributor. Customers within the
UK or Ireland should contact Calrec
directly.
For a complete list of worldwide
distributors by region, go to www.
calrec.com or contact us for more
information.
For pre-delivery technical enquiries, UK
and Ireland customers should contact the
Calrec project manager assigned to their
order. Post delivery, the Calrec Customer
Support team will take care of your
technical enquiries.
Our UK customer support team works
closely with our global distributor network
to provide the highest level of after sales
support. Your distributor should be your
first point of contact and will often be
able to provide an instant solution, be it
technical advice, spares or a site visit by
an engineer.
Calrec UK customer support and our
global technical team provide free of
charge technical support and advice to all
customers by phone or e-mail.
Calrec after sales support includes:
• Free of charge comprehensive
technical advice and support by phone
and e-mail
• Repairs
• Quick supply of replacement or loan
hardware in the event of a failure
• Provision of export documentation for
the return of faulty parts
• Operational training
• Maintenance / technical training
• Supply of replacement components
• Supply of documentation
• Service contracts
We offer a range service contracts to our
UK and Ireland customers, from 24/7
telephone support, regular health checks
and extended warranty, amongst other
benefits. Please contact our customer
support team for more information on
service contracts.
Product Warranty
A full list of our conditions and warranties
relating to goods services is contained in
Calrec’s standard terms and conditions. A
copy of this is available on request.
Repairs
If you need to return goods to Calrec for
whatever reason, please contact your
regional distributor, or Calrec customer
support beforehand for guidance, as
well as to log the details of the problem
and receive a reference number. For
customers outside the UK and Ireland,
shipping via the distributor saves
customers from dealing with exportation
paperwork. If there is a need to send
direct to Calrec, contact us beforehand to
log the incoming repair and for assistance
with exportation documents.
Standard of Service
Ensuring the highest standards is a
priority, if you have any comments on
the level of service, product quality or
documentation offered to you by Calrec,
please contact the Calrec Customer
Support team in the UK who will endeavor
to address your issues. Calrec welcomes
all customer feedback.
For feedback specific to this document,
please contact [e-mail].
Whenever you contact Calrec
Customer Support please have the
following information to hand:
• Name
• Company
• Email Address
• Full details of enquiry (e.g. fault report)
• Serial number of faulty hardware (if
applicable)
Once this information has been provided,
a service ticket will be created to log
your enquiry. The service ticket reference
number will be given via email.
Serial Numbers
All units produced by Calrec are given
a serial number and are booked into
a central record system at the time
of manufacture. These records are
updated whenever a piece of hardware is
dispatched to or received from a customer.
When contacting Calrec Customer
Support with a hardware inquiry it
is important that the correct Calrec
serial number is provided to enable the
customer support team to provide a high
level of service.
Telephone:
(9:00am-5.30pm)
[phone]
Email - Technical: [e-mail]
Email - General: [e-mail]
Postal Address:
Calrec Audio Ltd.
Nutclough Mill,
Hebden Bridge,
West Yorkshire,
HX7 8EZ,
UK
Fax: [phone]
Website: www.calrec.com