Product Info

Chapter 5: Troubleshooting Registration and connectivity troubleshooting
Page
5-14
Registration and connectivity troubleshooting
SM/BMS Registration
If no SMs are registered to this AP, then the Session Status tab displays the simple message No
sessions. In this case, try the following steps.
1
More finely aim the SM or SMs toward the AP.
2
Recheck the Session Status tab of the AP for the presence of LUIDs.
3
If still no LUIDs are reported on the Session Status tab, click the
Configuration
button on
the left side of the
Home
page.
RESULT:
The AP responds by opening the AP Configuration page.
4
Click the Radio tab.
5
Find the
Color Code
parameter and note the setting.
6
In the same sequence as you did for the AP directly under Configuration Link for Test in
Planning and Installation Guide, connect the SM to a computing device and to power.
7
On the left side of the SM Home page, click the
Configuration
button.
RESULT:
The Configuration page of the SM opens.
8
Click the Radio tab.
9
If the transmit frequency of the AP is not selected in the
Custom Radio Frequency Scan
Selection List
parameter, select the frequency that matches.
10
If the
Color Code
parameter on this page is not identical to the
Color Code
parameter
you noted from the AP, change one of them so that they match.
11
At the bottom of the Radio tab for the SM, click the
Save Changes
button.
12
Click the
Reboot
button.
13
Allow several minutes for the SM to reboot and register to the AP.
14
Return to the computing device that is connected to the AP.
15
Recheck the Session Status tab of the AP for the presence of LUIDs.