User's Guide

Chapter 1: About This User Guide
10
Lightning protection
To protect outdoor radio installations from the impact of lightning strikes, the installer must be familiar with the normal
procedures for site selection, bonding and grounding. Installation guidelines for the 60 GHz cnWave Family can be found in
Chapter 2: System hardware and Chapter 3: System planning.
Specific expertise and training for professional installers
To ensure that the 60 GHz cnWave™ Series are installed and configured in compliance with the requirements of the EU, ISEDC and
the FCC, installers must have the radio engineering skills and training described in this section.
The Cambium Networks technical training program details can be accessed from below link:
https://www.cambiumnetworks.com/training/
Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this procedure to investigate and
report:
1. Search this document and the software release notes of supported releases.
2. Visit the support website (http://www.cambiumnetworks.com/support).
3. Ask for assistance from the Cambium product supplier.
4. Gather information from affected units, such as any available diagnostic downloads.
5. Escalate the problem by emailing or telephoning support.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from the support website
(http://www.cambiumnetworks.com/support
).
Hardware warranty
Cambium’s standard hardware warranty is for one (1) year from date of shipment from Cambium Networks or a Cambium
distributor. Cambium Networks warrants that hardware will conform to the relevant published specifications and will be free from
material defects in material and workmanship under normal use and service. Cambium shall within this time, at its own option,
either repair or replace the defective product within thirty (30) days of receipt of the defective product. Repaired or replaced
product will be subject to the original warranty period but not less than thirty (30) days.
To register positioner products or activate warranties, visit the support website. For warranty assistance, contact the reseller or
distributor. The removal of the tamper-evident seal will void the warranty.
Caution
Using non-Cambium parts for repair could damage the equipment or void warranty. Contact Cambium for service
and repair instructions.
Portions of Cambium equipment may be damaged from exposure to electrostatic discharge. Use precautions to
prevent damage.