Avaya one-X™ Mobile User Guide for iPhone 18-602788EN-GB Issue 1 February 2008
© 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758.
Contents Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Log in for first-time use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Create a bookmark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 View the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Delete a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Save a contact to your Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Managing voicemail from the Call Log . . . . . . . .
Initial Setup From your iPhone, you use the Safari web browser to access the Avaya one-X™ Mobile application that resides on your corporate server. Before you can use the Avaya one-X Mobile application, you must set up your account. This chapter provides the procedure to set up your account and to log in to your corporate server the first time you open Avaya one-X Mobile on your iPhone.
Initial Setup ● your Unity Connections username and password (required only if your corporate voicemail system uses Unity Connections) ● your Avaya Modular Messaging mailbox password (required only if your corporate voicemail system uses Avaya Modular Messaging) ● phone number of the mobile phone you want to use with Avaya one-X Mobile ● mobile phone carrier ● mobile phone manufacturer (Apple) ● mobile phone model (iPhone or iTouch) To log in to the Avaya one-X Mobile Web site for the first tim
Log in for first-time use Log in for first-time use The first time you use the Avaya one-X Mobile application on your iPhone, you must log in with your corporate computer username and password. Note: Note: Before you can log in to the Avaya one-X Mobile application on your iPhone, you must set up your account on Avaya one-X Mobile Web. If you have not done so already, see Set up your account on page 5. To log in for the first time: 1. Open the Safari web browser on your iPhone. 2.
Initial Setup Create a bookmark You can create a bookmark or a web clip bookmark icon for the Avaya one-X Mobile web page so you can quickly navigate to it the next time without having to type the address. The web clip bookmark icon adds an Avaya one-X Mobile icon on the iPhone home screen. To create a bookmark or a web clip bookmark icon: 1. Follow steps 1 to 6 in Log in for first-time use on page 7. The Avaya one-X Mobile Home screen appears. 2.
Getting Started Avaya one-X Mobile equips your iPhone with access to your company’s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number, review voicemail messages in any order, look up information in your company’s corporate directory and even block calls from everyone but the people you want to hear from most.
Getting Started ● Send Calls — The Send Calls feature routes all calls coming into your work number to one or more phones of your choice. With this feature, you need only one work phone number—rather than a home number, office number and hotel number while on business trips—to receive all your personal and business calls. When you are particularly busy, you can choose to send all work calls directly to your office voicemail system.
About Avaya one-X Mobile Web About Avaya one-X Mobile Web Avaya one-X Mobile Web extends the features of Avaya one-X Mobile by taking advantage of the larger computer screens and faster network connections available with laptop computers and desktop computers. Changes you make to settings, voicemail messages, calls and contact information on Avaya one-X Mobile Web will appear on Avaya one-X Mobile, and vice versa. You have already used Avaya one-X Mobile Web to sign up for the Avaya one-X Mobile service.
Getting Started Access the Application To access the Avaya one-X Mobile application, do one of the following: ● To open the application using the web page bookmark: 1. Open the Safari web browser on your iPhone. The last web page you viewed appears. 2. Tap the bookmark icon at the bottom of the screen. 3. Tap the bookmark for one-X Mobile. The Avaya one-X Mobile Home screen appears. ● To open the application using the web clip bookmark icon, tap the one-X Mobile icon on the iPhone home screen.
Access the Application About the Avaya one-X Mobile Home screen The Home screen shows: ● Logout button — logs you out of the Avaya one-X Mobile application. The next time you access the application, you will be prompted for your corporate computer username and password. ● Call Back button — opens an Avaya one-X Mobile Call Back screen from which you can make a call using the Call Back feature. ● Phonebook ● Directory iPhone.
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Making Calls Using the Call Back Feature When you make a call from your iPhone using the Avaya one-X Mobile application, instead of placing the call through the mobile carrier, you use the Avaya one-X Mobile Call Back feature. The Call Back feature uses your office phone system (or PBX) as a bridge between the phone you want to use and the number you want to call.
Making Calls Using the Call Back Feature Overview of the Avaya one-X Mobile Call Back Feature Step 1: Enter or select the number you want to call, and then select Call Back. This tells your corporate telephone system (or PBX) to initiate the call. (You can select Call Back from multiple locations within the Avaya one-X Mobile application. See the locations listed on the previous page.) After you select Call Back, you then select the phone you want to use. This will usually, but not always, be your iPhone.
Make a call from the Home screen Make a call from the Home screen When you make a call from the Home screen, you enter the number you want to call. This is different from making a call from your Call Log, Phonebook, Corporate Directory or Voicemail, where the number you are calling is selected from a particular screen. Making a call from the Home screen allows you to use the Avaya one-X Mobile Call Back feature with a number that is not in your Call Log, Phonebook, Corporate Directory, or Voicemail.
Making Calls Using the Call Back Feature Note: Note: To make the call without listening to the message, tap the name or number to highlight it, and then go to step 5. The standard Quicktime player opens and the message plays. 3. Tap Back when you are finished listening to the message. The New Voicemail inbox appears. 4. Tap the name or number to highlight the entry. 5. Tap Call Back. The Call Back screen appears. 6. Tap Destination. 7. Tap the phone you want to use to make the call.
Make a call from your Phonebook 7. Tap Call. The call is initiated and the instructions screen appears. 8. Answer your phone and then press the 5 key, as instructed on the Call Back screen. 9. Wait a moment. Your office phone system will connect you to the number you have called. Make a call from your Phonebook To make a call to a contact in your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap Phonebook. The Phonebook appears. A star indicates the contact is designated as a VIP. 2.
Making Calls Using the Call Back Feature 3. Enter the first few letters of the contact’s first or last name. 4. Tap Search. The search results appear. 5. Tap the name of the person you want to call. The Information screen appears showing the complete contact record. 6. Tap the number you want to call. The Call Back screen appears. 7. Tap Destination. 8. Tap the phone you want to use to make the call. This is one of the phones included in your Send Calls destinations. A tick indicates the selected phone. 9.
Switch from your iPhone to your office phone 5. Tap Call Back to return to the Call Back screen. 6. Tap Destination. The Destinations screen appears. 7. Tap Quick Entry. 8. Tap the text field to bring up the keyboard, and then enter the Quick Entry number. 9. Tap Done to dismiss the keyboard. 10. Tap Back > Call Back to return to the Call Back screen. 11. Tap Call. The call is initiated and the instructions screen appears. 12.
Making Calls Using the Call Back Feature 3. Disconnect your iPhone from the call by pressing the appropriate End Call button on your iPhone. 4. Continue speaking using your office phone handset or speaker. Switch from your office phone to your iPhone Avaya one-X Mobile uses Extension to Cellular, a feature which allows your iPhone to function as an extension of your office phone.
Managing Incoming Calls Using the Send Calls Feature The Avaya one-X Mobile Send Calls feature routes incoming calls to your office number out to one or more phones of your choice. If you are unable to answer a work call—regardless of where it is being sent—the call is automatically directed back to your office voicemail system. Work messages will not end up in your iPhone, home or hotel room voicemail.
Managing Incoming Calls Using the Send Calls Feature ● Direct to Voicemail — sends all calls directly to your office voicemail. No phones will ring. No other Send Calls destinations can be selected when the Voicemail destination is in effect. The Voicemail destination, when selected, overrides but does not change the Block setting and all callers, even VIPs, will be sent directly to voicemail.
Set a Quick Entry number to which calls are routed Set a Quick Entry number to which calls are routed Your Send Calls destinations are created and edited through the Avaya one-X Web application. But the Quick Entry feature provided by the Avaya one-X Mobile application allows you to designate one phone on which you can receive calls on a temporary basis. To add a temporary phone to which an office call is routed one time: 1. On the Avaya one-X Mobile Home screen, tap Send Calls to.
Managing Incoming Calls Using the Send Calls Feature 2. Tap the tick box for Direct to Voicemail. A tick appears in the Direct to Voicemail tick box. All other destinations are automatically unticked. 3. Tap Home. The Home screen appears. Direct to Voicemail appears as the Send Calls destination. Route calls as defined by Automatic by Schedule Automatic by Schedule manages your incoming calls according to a schedule you define through the Avaya one-X Mobile Web application.
Listening to Voicemail Avaya one-X Mobile Visual Voicemail provides many of the best features of e-mail to the review and management of your office voicemail. The New Voicemail and Saved Voicemail inboxes display your messages similar to e-mail. You can see which messages are new and which have already been heard, as well as who left a message and when. This helps you review important messages first, and even save or delete messages without listening to them.
Listening to Voicemail 3. Do one of the following: ● Tap to hear the voicemail message again. ● Tap Save Voicemail to move the message to the Saved VM inbox. ● Tap Delete Voicemail to delete the voicemail message from the New Voicemail inbox. ● Tap Save Contact to save this contact to your Phonebook. A new contact screen appears. See Add a Phonebook contact on page 38 for more information.
Save a voicemail message Save a voicemail message The length of time you can keep saved voicemail messages is set by your office voicemail system. See your system administrator for more information. To save a voicemail message without listening to it: 1. On the Avaya one-X Mobile Home screen, tap New Voicemail. The New Voicemail inbox appears. Each voicemail entry shows the time or date of the call.
Listening to Voicemail Save a contact to your Phonebook From your voicemail inbox, you can add the person who left you a message to your Phonebook. To add a contact from your new voicemail inbox to your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap New Voicemail. The New Voicemail inbox appears. Each voicemail entry shows the time or date of the call. See New and Saved Voicemail Inbox Icons on page 27 for a description of the icons that appear next to each voicemail entry. 2.
Using the Call Log The Call Log shows detailed information about calls to and from your work phone number. Icons indicate whether the call was an outgoing or incoming call, a failed call, or whether the call has an associated voicemail message. From the Call Log, you can add contact information directly to your Phonebook and mark the contact as a VIP for use with the Block feature. When the Block feature is set to ON, VIPs ring through while all other callers are sent directly to your office voicemail.
Using the Call Log Delete a call To delete a call from the Call Log: 1. From the Avaya one-X Mobile Home screen, tap Call Log. The Call Log appears. 2. Scroll to the call you want to delete. 3. Tap next to the call. The Information screen appears. 4. Tap Delete Call. The call is deleted from the Call Log and you return to the Home screen. Save a contact to your Phonebook To add a contact from the Call Log to your Phonebook: 1. From the Avaya one-X Mobile Home screen, tap Call Log.
Managing voicemail from the Call Log 13. Tap Edit to return to the Edit screen. 14. Repeat steps 10 to 13 for each field on the Edit screen you want to complete. 15. To mark this contact as a VIP, in the vip field, tap the OFF button to turn the VIP status to ON. Note: Note: If marked as a VIP, this contact will be able to ring through when the Block feature is set to ON. See Change the Block setting on page 41 for more information. 16. Tap Save when finished.
Using the Call Log 4. Do one of the following: ● Tap Save Voicemail (new voicemail only) to move the message to the Saved VM inbox. ● Tap Delete Voicemail to delete the voicemail message. ● Tap Delete Call to delete both the call record and voicemail message. Save a voicemail message from the Call Log To save a new voicemail message from the Call Log without listening to it: 1. From the Avaya one-X Mobile Home screen, tap Call Log. The Call Log appears. 2.
Managing voicemail from the Call Log 4. Do one of the following: ● Tap Delete Voicemail. The voicemail message is deleted and you return to the Home screen. The call record remains in the Call Log, and instead of a voicemail icon, an incoming call icon appears next to the call. ● Tap Delete Call. The voicemail message and the call record is deleted, and you return to the Home screen.
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Using the Phonebook The Avaya one-X Mobile Phonebook provides two important features to help you manage your work calls. First, you can add contacts from your company’s Corporate Directory directly into the Phonebook (you can also manually enter contact information for friends and family). Second, you can designate specific Phonebook contacts as VIPs for use in conjunction with the Block feature.
Using the Phonebook 2. Tap the search field to bring up the keyboard. 3. Enter the first few letters of the contact’s first or last name, depending on how the Sort Order is set. For information about the Sort Order setting, see Change the Sort Order setting on page 47. 4. Tap Search. The contacts that match your search criteria appear. To make a call to a contact in your Phonebook, see Make a call from your Phonebook on page 19. Add a Phonebook contact To add a contact to your Phonebook: 1.
Delete a Phonebook contact 14. Tap Save when finished. The new contact is added to your Phonebook. Delete a Phonebook contact To delete a contact from your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap Phonebook. Your Phonebook contacts appear. A star identifies contacts marked as VIPs. 2. Tap the contact you want to delete. The Information screen appears. Note: Note: To search for the contact, see Search your Phonebook for a contact on page 37. 3. Tap Edit. The Edit screen appears. 4.
Using the Phonebook 7. Tap Done to dismiss the keyboard. 8. Tap Edit to return to the Edit screen. 9. Tap Save when finished. Change VIP status of a Phonebook contact Designate specific Phonebook contacts as VIPs for use in conjunction with the Block feature. When the Block feature is set to ON, a VIP can ring through while all other callers are sent directly to your office voicemail. See Change the Block setting on page 41 for more information. To change the VIP status of a contact in your Phonebook: 1.
Change the Block setting To send an e-mail to a contact in your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap Phonebook. Your Phonebook contacts appear. A star identifies contacts marked as VIPs. 2. Tap the contact to whom you want to send an e-mail. The Information screen appears. Note: To search for the contact, see Search your Phonebook for a contact on page 37. Note: 3. Tap the contact’s e-mail address. A new e-mail message appears with the address in the recipient field. 4.
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Using the Corporate Directory The Avaya one-X Mobile Corporate Directory feature lets you search your company’s Corporate Directory from your iPhone for contact information for anyone in your group, department or company. The search results are displayed on your iPhone where you can add the contact to your Phonebook or place a call to the contact. Search Corporate Directory for contact To search the Corporate Directory for a contact: 1. On the Avaya one-X Mobile Home screen, tap Directory.
Using the Corporate Directory 4. Tap Search. The search results appear. 5. Tap the contact to view the complete contact record. 6. Tap Save Contact. The Edit screen appears with all known information about this contact completed. 7. Tap the text box for the next field you want to complete. 8. Tap the text box to bring up the keyboard, and then enter the information. 9. Tap Done to dismiss the keyboard. 10. Tap Edit to return to the Edit screen. 11.
Changing the Avaya one-X Mobile Settings This chapter provides procedures for adjusting settings that affect the behaviour of your Avaya one-X Mobile service. For example, you can enable voicemail notification so that you receive an SMS on your iPhone when new voicemail arrives in your corporate voicemail inbox. Change the Corporate Voicemail extension Avaya one-X Mobile provides a visual voicemail user interface to facilitate easy review and management of your office voicemail.
Changing the Avaya one-X Mobile Settings Change the Voicemail Notification setting The voicemail notification feature allows you to obtain SMS notification on your iPhone when new voicemail arrives in your corporate voicemail inbox. If you have multiple mobile devices, the SMS is sent to the mobile device that is defined as your mobile device in your Avaya one-X Mobile Web account. You can change the voicemail notification preference to On, Urgent Only or Off.
Change the Sort Order setting 3. Tap one of the following: ● Call Back via PBX — your office telephone system will initiate a conference call between a Send Calls destination and the number you are calling. This is the most economical way to make a call. ● Call Back via Mobile — calls are placed through your mobile carrier. A tick indicates your selection. 4. Tap Setup to return to the Setup screen. The new Call Back setting appears.
Changing the Avaya one-X Mobile Settings 4. Change the current setting as appropriate. 5. Tap Setup to return to the Setup screen. The new Call Back Delay setting appears.
Index Index A Automatic by Schedule as a Send Calls destination create and edit settings . . Avaya one-X Mobile accessing . . . . . . . . settings . . . . . . . . . Avaya one-X Mobile Call Back defined . . . . . . . . . . Avaya one-X Mobile Web. . . H . . . . . . . . . . . 23 . . . . . . . . . . . .11 . . . . . . . . . . . 12 . . . . . . . . . . . 45 . . . . . . . . . . 10, 15 . . . . . . . . . . 9, 11 B Block . . . . . . . . . . . . . . . . . . . . . . . . 9 on Home screen . . . . . . . . . . . . . . .
Index edit contact . . . . . . icon on Home screen . make a call from . . . search for contact. . . send e-mail to contact . view contacts . . . . . Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 13 19 37 40 37 . 5 Q Voicemail as a Send Calls destination delete message . . . . . . icons . . . . . . . . . . . listen to . . . . . .
