Instructions / Assembly

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Condition Cause Remedy
No hot water
No power Check fuses/circuit breaker; replace/reset
Loose wiring connection Locate, clean carefully, reconnect properly
Lightning Inspect/replace fuse, heater elements and thermostat
High voltage Check utility for correction
Short Locate short circuit and correct
Element burn-out Check element and replace as needed
Inoperative thermostat Replace
Open high limit (HLC) Reset
Insufficient hot water
Lower element burn-out Replace element
Undersized heater Replace with larger heater
Elements too small
Replace with higher watt element (check with utility)Do
not exceed nameplate wattage on heater
Leaking faucets/nipples Locate and correct
Wasted hot water Advise consumer
Sediment or lime in tank Check to see if water treatment is necessary
Check to see if dip tube is
installed and nipple tight
If not, install and tighten
Lime formation on elements Clean elements, replace if necessary
Loose wiring connection Locate, clean carefully, reconnect properly
Thermostat set too low
Turn knob to desired temperature CAUTION: Hotter
water increases the risk of scalding injury. Before changing
temperature setting, see instruction manual
Inoperative thermostat Replace
Inoperative high limit (ECO) Replace
Slow hot water recovery
Elements too small
Replace with higher watt element (check with utility)Do
not exceed nameplate wattage on heater
Lime formation on elements Clean elements, replace if necessary
Loose wiring connection Locate, clean carefully, reconnect properly
Excessive mineral deposits Flush tank thoroughly, install water filter
Check to see if dip tube is
installed and nipple tight
If not, install and tighten
Overheated water
steaming
Short in element or thermostat Locate short circuit and correct
Thermostat set too high Turn knob to desired temperature
Defective thermostat Replace
Drip from
T & P relief valve
Defective T&P relief valve Replace
Sediment or lime in tank Check to see if water treatment is necessary
Excessive water pressure Install proper pressure-reducing valve with built-in by-pass
Surge from washer solenoid valve Install blind pipe air cushion valve
Defective thermostat Replace
Condition Cause Remedy
Excessive T & P
relief valve operation
Defective T&P relief valve Replace
Excessive water pressure Install proper pressure-reducing valve with built-in by-pass
Restriction in cold water line
Remove restriction; no check valve should be installed in
cold water line unless you have expansion tank
Surge from washer solenoid valve Install blind pipe air cushion
Defective thermostat Replace
Element failure
Loose wiring connection Locate, clean carefully, reconnect properly
Lightning Inspect/replace fuse, heater elements and thermostat
Power surge Inspect/replace fuse, heater elements and thermostat
Low voltage Check utility for correction
High voltage Check utility for correction
Short Locate short circuit and correct
Continuous operation
Undersized heater Replace with larger heater
Elements too small
Replace with higher watt element (check with utility)
Do not exceed nameplate wattage on heater
Thermostat not flush with tank Position properly; be sure insulation covers thermostat
Defective thermostat Replace
Leak in faucets on hot water line Repair leak
Wet Insulation
Leaking fitting Check all fittings and correct leaks
Leaks around heat trap
(side plumbing)
Remove; apply pipe "dope" and reinstall
Leaks around heating elements Tighten, clean and smooth face to tank flange and gasket
Thermostat failure
Loose wiring connection Locate, clean carefully, reconnect properly
Lightning Inspect/replace fuse, heater elements and thermostat
Power surge Inspect/replace fuse, heater elements and thermostat
Low voltage Check utility for correction
High voltage Check utility for correction
Short Locate short circuit and correct
Gas odor and/or taste
in water
Gas from anode rod Replace with aluminum anode rod and chlorinate system
Fluctuating temperature
Thermostat not flush with tank Position properly; be sure insulation covers thermostat
Thermostat or element(s)
installed wrong
Reinstall properly, making sure to cover with insulation
Loose wiring connection Locate, clean carefully, reconnect properly
Wrong piping connections Reconnect pipes to proper fittings
Long runs of exposed piping Insulate piping
Hot water piping in outside walls Insulate piping
Defective thermostat Replace
Dip tube missing or floating Install dip tube or tighten nipple
Troubleshooting Guide Troubleshooting Guide