Warranty

(provided, however, that you will be responsible for all shipping or transportation costs in
connection with transporting the relevant product to Cangshan). In the event of such defect
or failure of any such product or part, the foregoing will be your exclusive remedy.
Limitations: This Warranty is in lieu of all other express warranties, obligations or liabilities.
ALL IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES INCLUDING, BUT NOT
LIMITED TO, EACH IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE
LIMITED IN DURATION TO THE COVERAGE PERIOD. EACH ACTION FOR BREACH
OF WARRANTY HEREUNDER, INCLUDING, BUT NOT LIMITED TO, BREACH OF AN
IMPLIED WARRANTY OF MERCHANTABILITY, MUST BE BROUGHT WITHIN THE
COVERAGE PERIOD. IN NO CASE SHALL CANGSHAN BE LIABLE FOR ANY OR ALL
INCIDENTAL AND CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY
OTHER WARRANTY, EXPRESS OR IMPLIED. No agent, representative, reseller or employee
of Cangshan has the authority to increase or alter the obligations of this Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above exclusion may not apply to you. This
Warranty gives you specific legal rights, and you may also have other rights which vary from
state to state.
Hassle-Free Warranty Service: Have an issue? We are happy to resolve it for you. Our goal is
for this process to be easy, straight forward and quick. Usually a picture of your product will be
all that is needed to determine the issue and move forward to resolve it. In certain cases you may
be asked to ship the product to us if we are unable to determine the issue by photo.
Claims under this Warranty are made by contacting our Customer Support Team by email
[[e-mail]]. Your email should include a description of the issue and any
other relevant information, your original purchase order number, where you purchased from and
pictures of the product showing the issue.
You can expect straight forward communication from us regarding your warranty claim status.
We will confirm when you claim has been received, the solutions available to you and all
tracking information for replacements.
The quickest way to resolve an issue with your product will be by email, however if that is not
possible you can call us directly at 800-597-5656.
If you do need to send your product back to us you can ship it to:
Cangshan Cutlery Company
6191 Schaefer Ave
Chino, CA 91710
Please note:
• WARNING AGAIN: Cangshan knives are extremely sharp tools and should be
handled with the utmost care and caution.
• All knives must be securely wrapped in newspaper or bubble wrap and sent in a sturdy