User's Guide

9-26
Troubleshooting
9
MEMORY FULL
Cause 1 The machine's memory is full because the collate copy or function was set when a large document is
loaded.
Remedy Divide the document and copy each part separately.
If <MEMORY FULL> appears while scanning documents by using the ADF, the document to be
scanned stops in the ADF. In this case, follow the procedure in “Removing Jammed Paper from the
ADF,” on p. 9-23 to clear the jammed paper in the ADF.
Cause 2 You tried to reserve more than 10 copy jobs.
Remedy The machine can store up to 10 copy jobs in memory. Wait until the current copy job completes, or
use [Status Monitor] to delete the reserved copy jobs in memory.
PREPARE NEW ∗ CART
Cause A toner cartridge need to be replaced soon.
Remedy Prepare a new toner cartridge to be replaced.
∗: indicates either “C”, “M”, “Y”, or “K”.
PREPARE NEW DRUM
Cause The drum cartridge need to be replaced soon.
Remedy Prepare a new drum cartridge to be replaced.
PRINT NOT GUARANTEED
CHECK ∗ CARTRIDGE
Cause The installed toner cartridge cannot guarantee the print quality.
Remedy Cartridges that have low toner or made by third party vendors may cause machine malfunction.
Install a new cartridge available from Canon.
∗: indicates either “C”, “M”, “Y”, or “K”.
PRINTER DATA ERROR
Cause When you canceled a job being processed, the next job on the spooled job list may have been also
deleted.
Remedy Check if the job that immediately follows the job being processed has been deleted on the spooled
job list. Disconnect the USB cable and connect it again, or unplug the machine and plug it in again to
clear the error message.