User's Guide

9-28
Troubleshooting
9
SYSTEM ERROR
E197
Cause The power cord in the lower part of the machine is unplugged.
Remedy Plug the power cord in the lower part and then unplug and plug the power cord in the higher part to
the wall outlet.
WASTE TONER FULL
Cause The drum cartridge is filled with waste toner.
Remedy Replace the drum cartridge with a new one.
Paper Feeding Problems
Paper does not feed correctly.
Q Does the cassette or multi-purpose tray contain an appropriate quantity of sheets?
A Make sure the paper stack in the cassette or multi-purpose tray does not exceed the capacity of the
cassette or multi-purpose tray. (See “Loading Paper,” on p. 2-3.)
Q Is paper loaded correctly?
A Make sure the paper stack in the cassette or multi-purpose tray is loaded properly, and that the
paper guides are adjusted correctly. (See “Loading Paper,” on p. 2-3.)
Q Is the cassette inserted into the machine correctly?
A Push the cassette into the machine as far as it will go, and make sure the cassette is not tilted or
inserted at an angle.
Paper feeds skewed. (Printing is skewed.)
Q Is paper loaded correctly?
A Make sure the paper stack in the cassette or multi-purpose tray is loaded properly, and that the
paper guides are adjusted correctly. (See “Loading Paper,” on p. 2-3.)
A Make sure the paper exit path is clear.