User's Guide

9-30
Troubleshooting
9
Paper stacked roughly.
Q Is the proper paper loaded?
A Check if the proper paper is loaded in the cassette or multi-purpose tray. (See Chapter 2, “Paper
Handling.”)
A Check if the appropriate paper type is selected in <PAPER TYPE> in <PAPER SETTINGS> of the
Menu. (See “Specifying the Paper Type,” on p. 2-16.)
Repeated paper jams occur.
Q Is the proper paper loaded?
A Check that the size, thickness and type of the paper you are using. (See “Print Media Requirements,”
on p. 2-1.)
Q Is the proper paper loaded correctly?
A Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from
sticking together.
Q Is the output tray free of obstructions?
A Do not place the delivered paper back on the output tray. (See “Face Down Paper Output Area,” on
p. 2-18.)
A Do not place objects other than paper on the output tray. (See “Face Down Paper Output Area,” on
p. 2-18.)
Q Is the machine installed in a proper location?
A Check that the machine is installed in the proper location. (For information about specifications of the
machine, see “Specifications,” on p. 11-1. For safety warnings and cautions, see “Safety
Instructions,” on p. viii.)
Envelopes do not feed correctly.
Q Are the envelopes loaded correctly?
A Make sure the envelopes are loaded correctly. (See “Loading Envelopes in the Multi-Purpose Tray,”
on p. 2-12.)
Q Is the proper envelope loaded?
A Load the recommended envelopes (COM10, MONARCH, DL, or ISO-C5) in the multi-purpose tray.
(See “Loading Envelopes in the Multi-Purpose Tray,” on p. 2-12.)