User Guide

When an Error Code Appears
1469-09A
If printing is not successful or you cannot send or r
eceive a fax or scanned document, or another error occurs, that
error appears on a report or a message on the <Status Monitor> screen as a three-digit number (error code). Check
the following to nd out causes and solutions for each error code. For how to print an error report and information in
the report, see
Printing Reports and Lists(P. 608) .
#001
A document jams in the feeder.
● Remo
ve the jammed document.
Clearing Jams(P. 541)
#003
A fax could not be sent or received due to its large data size.
● When sending a fax: Reduce the r
esolution, and scan the document.
Adjusting Resolution(P. 134)
● When
receiving a fax: Ask the sender to divide the document into multiple sections or reduce the
resolution before sending.
#005
A fax could not be sent because the recipient's machine did not respond within 35 seconds.
● When
the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to
check the machine status. When sending the fax overseas, insert pauses in the fax number.
Sending Faxes(P. 114)
#012
A fax could not be sent because the recipient's machine ran out of paper.
● Ask the r
ecipient to reload the paper.
Troubleshooting
559