User Manual

207
Troubleshooting
Sound is distorted or is recorded at lower levels.
- When recording near loud sounds (such as fireworks, shows or concerts), sound may become distorted or it may not
be recorded at the actual levels. Activate the microphone attenuator (A 113, 113), or adjust the audio recording level
manually.
Recording Media and Accessories
Cannot insert the recording media.
- The CFast card or SD card you are trying to insert is not facing the correct direction. Turn it over and insert it.
Cannot record on the CFast card.
- A compatible CFast card must be used (A 48).
- Initialize the CFast card (A 51) when you use it with the camera for the first time.
- The CFast card is full or it already contains the maximum number of clips (999 clips). Delete some clips (A 147) to
free some space or replace the CFast card.
Cannot record on the SD card.
- A compatible SD card must be used (A 48).
- Initialize the SD card (A 51) when you use it with the camera for the first time.
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.
- The SD card is full. Delete some recordings (A 147) to free some space or replace the SD card.
- The folder and photo numbers have reached their maximum value. Set the [Rec/Media Setup] > [Photo
Numbering] setting to [Reset] and insert a new SD card.
Recording to and playing back from a CFast card is slow.
- This may occur as video is recorded/deleted over time. Save your clips (A 160) and initialize the CFast card (A 51).
Recording to and playing back from an SD card is slow.
- This may occur as clips and photos are recorded/deleted over time. Save your recordings (A 160) and initialize the
SD card using the [Complete] option (A 51).
The optional RC-V100 Remote Controller or commercially available remote control does not work.
- Make sure that [System Setup] > [REMOTE Term.] is set to [RC-V100 (REMOTE A)] or [RC-V100 (REMOTE
B)] (depending on the connection used) when using the optional RC-V100 Remote Controller or to [Standard] when
using a commercially available remote control.
- Turn off the camera, reconnect the remote controller and then turn the camera back on again.
- When editing of the custom picture file’s detailed settings ([Other Settings] > [Activate]) is not enabled or the currently
selected custom picture file is protected, detailed custom picture settings cannot be adjusted using the RC-V100.
Select a custom picture file that is not protected (A 131) and enable the editing of the custom picture file's detailed
settings (A 131).
Network Functions
Check This First
• Are the access point (wireless router), camera, computer or other network devices all turned on?
• Is the network working and correctly configured?
• Are all network devices correctly connected to the same network as the camera?
• When using Wi-Fi networks:
- Is the wireless file transmitter correctly attached to the camera’s system extension terminal (A 162)?
- Are there any obstructions between the camera and the access point or between the network device
used and the access point?