User's Manual

Troubleshooting
74
Troubleshooting
If you have a problem with your camera, refer to this section. Consult your dealer or a Canon Service
Center if the problem persists.
While changing the video configuration, the image from the camera stopped being displayed
on the external monitor.
You may have set a system frequency or frame rate not supported by the external monitor. You
can use the assignable buttons* to restore the default settings.
- If you had set a frame rate other than 59.94i or 50.00i before the image disappeared: Press and
hold simultaneously assignable buttons 1 and 3 until the power indicator goes off**. When you
release the buttons, the camera will restart with the frame rate set to the default setting for the
current system frequency (59.94i or 50.00i).
- If you had changed the system frequency before the image disappeared: Press and hold
simultaneously assignable buttons 1 and 3 until the power indicator goes off**. When you
release the buttons, the camera will restart with the system frequency changed back to its
original setting (output at the default frame rate of 59.94i or 50.00i).
* To use the assignable buttons on the optional RC-V100 Remote Controller, it must be connected to the
camera using the REMOTE B terminal.
**Even when [Other Functions] > [Power LED] is set to [Off], the power indicator will illuminate when the two
assignable buttons are pressed and held at the same time.
The optional RC-V100 Remote Controller does not work.
- Make sure that M
> [Other Functions] > [REMOTE B Term.] is set to [RC-V100].
Onscreen Warning Displays and Messages
Refer to this section if a warning display or message appears on the screen. Should the camera fail to
operate correctly, consult a Canon Service Center.
[Temp.] appears in red on the screen.
- The camera's internal temperature has risen to a predetermined level. Set [Other Functions] >
[Fan Speed] to [Automatic] or [High]. If [Temp.] continues to appear on the screen after a period
of time, turn off the camera and wait until the temperature has decreased. If that does not solve
the problem, consult a Canon Service Center.
[Fan] appears in red on the screen.
- The cooling fan may not be working properly. Consult a Canon Service Center.
[Lens] appears in red on the screen.
- There was a communication error between the camera and the lens. Turn the camera off and
then on again. Alternatively, turn off the camera, remove the lens, and clean the lens's contact.
Next, reattach the lens. If that does not solve the problem, consult a Canon Service Center.
[ABB error] appears on the screen.
- An error occurred while the camera was automatically adjusting the black balance. Make sure
that the body cap or a compatible EF Cinema lens (A 80) is firmly attached to the camera
blocking light from entering the camera. Next, perform the operation again. If that does not
solve the problem, consult a Canon Service Center.