User Manual

Troubleshooting
135
Cannot convert the scene
- The camcorder cannot convert scenes that were recorded using a video configuration that is
not supported (NTSC).
- You cannot convert scenes that were recorded or edited using another device and then
transferred to a memory card connected to a computer.
- MP4 scenes recorded with a recording mode of 4 Mbps can only be converted to MP4 movies
with a recording mode of 4 Mbps or 3 Mbps. Similarly, MP4 scenes recorded with a recording
mode of 3 Mbps can only be converted to MP4 movies with a recording mode of 3 Mbps.
Cannot divide the scene.
Cannot divide the scene. Initialize only using the camcorder.
- Use the software Data Import Utility to save the scene and divide it on the computer.
Cannot play back Check the memory card
- There is a problem with the memory card. Save your recordings (A 109) and initialize the
memory card using the [Complete Initialization] option (A 32). If the problem persists, use a
different memory card.
Cannot play back Initialize only using the camcorder
- The memory card in the camcorder was initialized using a computer. Initialize the memory card
with this camcorder (A 32).
Cannot play back
- Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended
memory card (A 31).
Cannot record Check the memory card
- There is a problem with the memory card. Save your recordings (A 109) and initialize the
memory card using the [Complete Initialization] option (A 32). If the problem persists, use a
different memory card.
Cannot record movies on this memory card
- Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory
card (A 31).
Cannot record
- There is a problem with the memory card. If this message appears often without apparent
reason, contact a Canon Service Center.
Cannot trim the scene
- MP4 movies that were copied to a memory card with a larger cluster size than the memory card
they were recorded on cannot be trimmed.
- MP4 movies that were recorded or copied using other devices cannot be trimmed.
Charge the battery pack
- Battery pack is exhausted. Charge the battery pack.
Check the memory card
- Cannot access the memory card. Check the memory card and make sure it is inserted
correctly.
- A memory card error occurred. The camcorder cannot record or display the image. Try
removing and reinserting the memory card, or use a different memory card.
- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card
(A 31).
- If after the message disappears, 6/7 appears in red, perform the following: Turn off the
camcorder and remove and reinsert the memory card. If 6/7 turns back to green you can
resume recording/playback. If the problem persists, save your recordings (A 109) and
initialize the memory card (A 32).