TS3100 series Online Manual Basic Operation Network Handling Paper, Originals, FINE Cartridges, etc.
Contents Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic Operation. . . . . .
Examining the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Deep Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . .
Registering a Frequently Used Printing Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Setting the FINE Cartridge to be Used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Managing the Printer Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Changing the Printer Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instructions for Use (Printer Driver). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Printer Driver Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Quick Setup tab Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Main tab Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261 Network Settings and Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Network Communication Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Cannot Find Printer on Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper Is Smudged / Printed Surface Is Scratched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Scanning Problems (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314 Scanning Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Scanner Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360 2901. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 4102. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362 4103. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9
Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information.
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3. Grant of Patent License.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved.
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 8: Apple Inc. copyright notice (BSD) ----Copyright (c) 2007 Apple Inc.
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. LEADTOOLS Copyright (C) 1991-2009 LEAD Technologies, Inc.
MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying 23
Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide (D) with the paper left side.
After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
6. Click the My Image Garden icon (G) in Quick Menu. The Guide Menu screen is displayed. Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 7. Click the Photo Print icon (H).
8. Click the folder (I) with photos you want to print. 9. Click the photos (J) you want to print. For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For Mac OS: To select two or more photos at a time, click photos while pressing the command key. 10. Click Print (K). 11. Specify the number of copies, etc. For Windows: Specify the number of copies, your printer name, media type, etc.
For Mac OS: Specify the number of copies. 12. Start printing. For Windows: Click Print. For Mac OS: Click Print. When the Print dialog starts, specify your printer name, paper size, etc., then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways. • For Windows: My Image Garden Guide • For Mac OS: My Image Garden Guide • If your printer is not displayed on Mac OS, the AirPrint setting in My Image Garden may not be correct.
Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide (D) with the paper left side.
After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
6. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 7. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 8. Select a photo. You can also select multiple photos at once. 9. Specify the number of copies, paper size, etc. 10. Select Print.
Copying This section describes how to load originals and copy them to plain paper. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide (D) with the paper left side.
After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
6. Open the document cover (G). 7. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (H). 8. Close the document cover. 9. Press the Black button (I) or Color button (J).
Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features.
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the SSID and security protocol on the printer.
Changing Wireless LAN Connection Method Changing Connection Mode • To add computer/smartphone/tablet to the printer: Connecting to Another Computer via LAN/Changing from USB to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection.
Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router • Make sure your device and the wireless router are connected.
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices connected to the printer using Wireless Direct cannot communicate with each other. • Firmware updates for the printer are not available while using Wireless Direct.
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 40
Default Network Settings LAN Connection Defaults Item Default Change LAN Disable LAN SSID BJNPSETUP Wireless LAN security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TS3100 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable ("XX" represents alphanume
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For Mac OS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connecting to Another Computer via LAN/Changing from USB to LAN Connection For Windows: For Mac OS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or from the web page. For Mac OS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load two sheets of A4 or Letter-sized plain paper. 3. Press Information button. The printer starts printing the network setting information. The following information on the printer's network setting is printed out.
3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK 3-2-11 TCP/IPv4 TCP/IPv4 Enable 3-2-12 IP Address IP address XXX.XXX.XXX.XXX 3-2-13 Subnet Mask Subnet mask XXX.XXX.XXX.XXX 3-2-14 Default Gateway Default gateway XXX.XXX.XXX.
3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active 3-2-34 Security Protocol Security method ESP/ESP & AH/AH 3-3 Access Point Mode Operation mode for Wireless Direct Enable/Disable 3-3-1 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-3-2 Connection Connection status Active/Inactive 3-3-3 SSID SSID Wireless Direct SSID 3-3-4 Password
5-7 RAW Printing RAW printing setting Enable/Disable 5-9 Bonjour Bonjour setting Enable/Disable 5-10 Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) 5-11 LLMNR LLMNR setting Enable/Disable 5-12 SNMP SNMP setting Enable/Disable 5-13 PictBridge Commun. PictBridge Communication Enable/Disable 5-14 DNS Server Obtain DNS server Auto/Manual address automatically 5-15 Primary Server Primary server ad- XXX.XXX.XXX.
Changing Wireless LAN Connection Method Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless Direct). • For Windows: ◦ Redo setup using the Setup CD-ROM or from the web page. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important • Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below. 1. Make sure printer is turned on. 2.
Handling Paper, Originals, FINE Cartridges, etc.
Loading Paper Loading Plain Paper / Photo Paper 50
Loading Plain Paper / Photo Paper You can load plain paper or photo paper. Important • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213.
2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide (D) with the paper left side. Do not slide the paper guide too hard against the paper. The paper may not be fed properly.
Important • Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (C) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD.
5. Press Paper Select button (H) to select a paper size according to the paper loaded on the rear tray and press OK button (I). Note • After loading paper, select the size and type of the loaded paper on the print settings screen of the computer. • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.
and an error code are displayed if these settings do not match to prevent incorrect printing. When the error message and the error code are displayed, check and correct the paper settings.
Loading Originals Loading Originals on the Platen Glass Supported Originals 56
Loading Originals on the Platen Glass 1. Load an original on the platen glass. 1. Open the document cover. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Align the corner of the original with the alignment mark . Important • Be sure to observe the following when loading the original on the platen glass. Failure to observe the following may cause the scanner to malfunction or the platen glass to break. • Do not place any objects weighing 4.4 lb (2.
2. Close the document cover gently. Important • After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan.
Supported Originals Item Types of originals Details - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips 60
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error code will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error code and take appropriate action. An Error Occurs While using the printer, the periphery of the paper output slot may become dirty with ink. Before replacing the FINE Cartridge, clean the periphery of the paper output slot.
• Color ink may be consumed even when printing a black-and-white document or when black-andwhite printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs out, replace the FINE cartridge immediately with a new one. Ink Tips 1. Make sure that the power is turned on. 2. Retract the paper output tray and the output tray extension. 3. Open the cover.
2. Remove the FINE cartridge. Important • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. 5. Prepare a new FINE cartridge. 1. Take a new FINE cartridge out of its package and remove the protective tape (C) gently.
Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape. • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables. • Do not touch the electrical contacts or print head nozzle on a FINE cartridge.
2. Push the FINE cartridge in and up firmly until it snaps into place. Important • Check if the FINE cartridge is installed correctly.
• The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 7. Close the cover. Note • If the error code is displayed on the LCD after the cover is closed, take appropriate action. An Error Occurs • The printer may make noise during operation. 8. Adjust the print head position. Aligning the Print Head After replacing the FINE cartridge, align the print head.
Checking the Ink Status with the Ink Lamps on the Operation Panel Note • The ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink level. If you install a used FINE cartridge, the indicated ink level of it may not be correct. In such case, refer to the ink level information only as a guide.
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The printer has the function to automatically clean the ink jet nozzles to prevent clogging. In the cleaning procedure, used ink for nozzle cleaning is limited to a small amount.
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning 69
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 70
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note • Check if ink remains in the FINE cartridge. Checking the Ink Status with the Ink Lamps on the Operation Panel Check if the FINE cartridge is installed correctly.
Step3 Clean the print head. From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For Mac OS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply.
From the computer • For Windows: Adjusting Print Head Position • For Mac OS: Adjusting Print Head Position 73
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper on the rear tray.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (A) or horizontal white streaks in the pattern (B). If there are missing lines in the pattern (A): Cleaning the print head is required. (C) Good (D) Bad (lines are missing) If there are horizontal white streaks in the pattern (B): Cleaning the print head is required.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. Make sure that the power is turned on. 2. Press the Setup button until "2" appears on the LCD. 3. Press the Black button or the Color button. The printer starts cleaning the print head.
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. 1. Make sure that the power is turned on. 2. Press the Setup button until "3" appears on the LCD. 3. Press the Black button or the Color button. The printer starts cleaning the print head deeply.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)* * Be sure to use paper that is white and clean on both sides. 1. Make sure that the power is turned on. 2.
Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, then redo this procedure from the beginning. 6. Load the print head alignment sheet on the platen glass. Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the bottom right corner of the sheet with the alignment mark 79 .
7. Close the document cover gently, then press the Black button or the Color button. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically. The print head position adjustment will be complete when the ON lamp lights after flashing. Remove the print head alignment sheet on the platen glass. Important • Do not open the document cover or move the print head alignment sheet on the platen glass until adjusting the print head position is complete.
Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) 81
Cleaning Paper Feed Rollers If the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed rollers. You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market 1. Make sure that the power is turned on. 2. Remove any paper from the rear tray. 3. Clean the paper feed rollers without paper. 1. Press the Setup button until "7" appears on the LCD. 2. Press the Black button or the Color button.
After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed rollers, contact your nearest Canon service center to request a repair.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on and remove any paper from the rear tray. 2. Prepare paper. 1.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When repairing, lending, or disposing of the printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LCD Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 87
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specifications. • Do not place the printer on a thick rug or carpet. • Do not place the printer with its back attached to the wall.
Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10462 (Contains FCC Approved WLAN Module K30365) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Users in Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules.
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangereuses généralement associées aux équipements électriques et électroniques.
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la Directiva RAEE (2012/19/UE) i la legislació nacional.
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.canon-europe.com/weee.
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en effektiv användning av naturresurserna.
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia odpadów, np.
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo.
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When repairing, lending, or disposing of the printer Keeping Print Quality High 102
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Transporting Your Printer When relocating the printer, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the FINE cartridge left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
When repairing, lending, or disposing of the printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it. 1. Press the Setup button until "17" appears on the LCD. 2.
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paintstick, or bleed if water or sweat comes in contact with the printed area.
Main Components and Their Use Main Components Power Supply Indication of LCD 108
Main Components Front View Rear View Inside View Operation Panel 109
Front View (1) document cover Open to load an original on the platen glass. (2) paper support Open to load paper on the rear tray. (3) paper guide Align with the left side of the paper stack. (4) rear tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time. Loading Plain Paper / Photo Paper (5) cover Open to replace the FINE cartridge or remove jammed paper inside the printer.
(8) operation panel Use to change the settings of the printer or to operate it. Operation Panel (9) platen glass Load an original here.
Rear View (1) power cord connector Plug in the supplied power cord. (2) USB port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer.
Inside View (1) FINE cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. (2) FINE cartridge holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot. Note • For details on replacing a FINE cartridge, see Replacing a FINE Cartridge. Important • The area around the parts (A) may be splattered with ink. This does not affect the performance of the printer.
Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. (2) ON lamp Lights after flashing when the power is turned on. (3) Network button Activates/deactivates the wireless LAN. (4) Direct button Activates/deactivates Wireless Direct. (5) Information button Starts printing network settings information.
(10) Paper Select button Select the paper size of the printer. (11) OK button Finalizes the selection of paper size setting. This button is also used to resolve an error. (12) Stop button Cancels operations. You can press this button to cancel a print, copy, or scan job in progress. Holding this button down lets you select maintenance options or printer settings. (13) Black button* Starts black & white copying. You can also press this button to finalize your selection for the setting item.
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 116
Confirming that the Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The LCD will turn off if the printer is not operated for about 10 minutes. To restore the display, press any button except the ON button or perform the print operation. You cannot change the wait time before the LCD turns off.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If the error code appears on the LCD, see An Error Occurs. • You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network.
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This is the default setting. For details on the auto power off feature, see below.
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • • • • • The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn. The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, Unplugging the Printer and call for service.
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced. 1. Press the ON button to turn the printer off. 2. Confirm that the ON lamp is off. 3. Unplug the power cord.
Indication of LCD The number of copies, maintenance code, error code or various icons is displayed on the LCD. (1) Network status Appears when Wireless LAN is enabled. (2) Current network status Displays the current network status. The icon differs depending on the network of use or the network status. (Signal strength: 81 % or more): You can use the printer over a wireless LAN without any problems.
(7) Paper size Displays the current paper size. The paper size also flashes while you select the paper size after pressing the Paper Select button.
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel 124
Changing Printer Settings from Your Computer (Windows) Changing the Print Options Registering a Frequently Used Printing Profile Setting the FINE Cartridge to be Used Managing the Printer Power Changing the Printer Operation Mode 125
Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Specify this option if you encounter print failures such as part of an image data being cut off. 1. Open the printer driver setup window 2. Click Print Options... on the Page Setup tab The Print Options dialog box opens. Note • When you use the XPS printer driver, the functions available to you are different. 3.
Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Commonly Used Settings on the Quick Setup tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2. Set the necessary items From Commonly Used Settings on the Quick Setup tab, select the printing profile to be used and if necessary, change the settings after Additional Features.
Quick Setup tab. The name and icon are displayed in Commonly Used Settings. Important • To save the page size, orientation, and number of copies that was set in each sheet, click Options..., and check each item. Note • When you re-install the printer driver or upgrade the printer driver version, the print settings that are already registered will be deleted from Commonly Used Settings. Registered print settings cannot be saved and preserved. If a profile is deleted, register the print settings again.
Setting the FINE Cartridge to be Used This feature enables you to specify the most appropriate FINE cartridge among installed cartridges according to an intended use. 1. Open the printer driver setup window 2. Click Print Options... on the Page Setup tab The Print Options dialog box appears. 3. Select the FINE cartridge to be used from Print With Select the FINE cartridge to be used for printing and click OK. When you perform printing, the specified FINE cartridge will be used.
Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool. 1. Open Canon IJ Printer Assistant Tool 2. Execute power off Click Power Off. When the confirmation message appears, click OK. The printer power switches off.
The setting is enabled after this. When you want to disable this function, select Disable from the list according to the same procedure. Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable, "Printer is offline" is displayed.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. Custom Settings 1. Open the Canon IJ Printer Assistant Tool 2. Make sure that the printer is on, and then click Custom Settings The Custom Settings dialog box opens. Note • If the printer is off or if communication between the printer and the computer is disabled, an error message may appear because the computer cannot collect the printer status.
4. Apply the settings Click OK and when the confirmation message appears, click OK. The printer operates with the modified settings hereafter.
Changing Settings from Operation Panel Quiet setting Turning on/off Printer Automatically Initializing Printer Settings Switching/Disabling Wireless Connection Function 134
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Make sure that the printer is turned on. 2. Press the Setup button until "12" appears on the LCD. 3. Press the Color button. To disable the function, press the Black button. Important • Operating speed may be reduced compared to when the quiet mode is not selected.
Initializing Printer Settings You can initialize the printer settings. Important • For Windows: When using the printer over wireless LAN, note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. To use the printer over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Switching/Disabling Wireless Connection Function Follow the procedure below to switch the wireless connection function or to disable it. 1. Make sure that the printer is turned on. 2. Press the Network button. 3. Make sure that the icon has disappeared on the LCD.
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
* For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions. Storage environment Temperature: 32 to 104 °F (0 to 40 °C) Humidity: 5 to 95 % RH (no condensation) Power supply AC 100-240 V, 50/60 Hz (The supplied power cord is only for the country or region you purchased.) Power consumption Printing (Copy): Approx. 11 W Standby (minimum): Approx. 1.7 W *1*2 OFF: Approx. 0.3 W *1 *1 Wireless LAN is active.
Wireless LAN Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency bandwidth: 2.4 GHz Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on country or region. Communication distance: Indoors 164 feet/50 m * Effective range varies depending on the installation environment and location.
Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Internet connection or CD-ROM drive is required to install the software for Windows. Internet connection is required to use Easy-WebPrint EX and all the user's guide. Easy-WebPrint EX: Internet Explorer 8, 9, 10 and 11* (for Windows) is required.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 142
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions.
• • • • • A4 B5 A5 L(89x127mm) KG/4"x6"(10x15) • 2L/5"x7"(13x18) • Hagaki • Square 5"x5" 127x127mm Special sizes Special page sizes must be within the following limits: • Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm) • Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range.
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Rear Tray Paper Output Tray Canon Red Label Superior Approx. 60 sheets Approx. 10 sheets Canon Océ Office Colour Paper Approx. 50 sheets Approx. 10 sheets Paper for printing photos: Note • For best results in continuous printing, remove printed sheets from the paper output tray to avoid smearing or discoloration. Media Name
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Paper Settings 148
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (AirPrint) Printing Using Canon Application Software Printing Using a Web Service 149
Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 150
Basic Printing Setup This section describes settings on the Quick Setup tab used for basic printing. 1. Check that printer power is on 2. Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings On the Quick Setup tab, use Commonly Used Settings to select from predefined print settings. When you select a print setting, the settings for Additional Features, Media Type, and Printer Paper Size automatically switch to the predefined values. 5.
Important • The print quality selections will differ depending on which print setting you select. 6. Click OK The printer will now print using these settings. Important • When you select Always Print with Current Settings, the settings on the Quick Setup, Main, and Page Setup tabs are saved, and those settings are used in subsequent printings. • To register the current settings as a new preset, click Save... under Commonly Used Settings.
Note • If the paper size in the printer driver does not match the one registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Paper Settings.
Paper Settings on the Printer Driver When you use this printer, selecting a media type that matches the print purpose will help you achieve the best print results. You can use the following media types on this printer. Canon genuine papers (Document Printing) Media name Canon Red Label Superior Media Type in the printer driver Plain Paper Canon Océ Office Colour Paper Plain Paper Canon genuine papers (Photo Printing) Media name
Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling/Poster Printing Duplex Printing Printing on Postcards 155
Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
Setting the Number of Copies and Printing Order You can also set the number of copies on the Quick Setup tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3. Specify the print order Check the Print from Last Page check box when you want to print from the last page in order, and uncheck the check box when you want to print from the first page.
• Print from Last Page: /Collate: • Print from Last Page: /Collate: 4. Click OK When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing. You can also set borderless printing in Additional Features on the Quick Setup tab.
Check the Page Size list. When you want to change it, select another page size from the list. The list displays only sizes that can be used for borderless printing. 4. Adjust the amount of extension from the paper If necessary, adjust the amount of extension using the Amount of Extension slider. Moving the slider to the right increases the amount extending off the paper, and moving the slider to the left decreases the amount.
Note • When the Amount of Extension slider is set to the leftmost position, image data will be printed in the full size. If you set this when printing the address side of a postcard, the postal code of the sender is printed in the correct position. • When Preview before printing is checked on the Main tab, you can confirm whether there will be no margin before printing.
Scaled Printing 1. Open the printer driver setup window 2. Set scaled printing Select Scaled from the Page Layout list on the Page Setup tab. 3. Select the paper size of the document Using Page Size, select the page size that is set with your application software. 4. Set the scaling rate by using one of the following methods: • Select a Printer Paper Size When the printer paper size is smaller than the Page Size, the page image will be reduced.
• Specify a scaling factor Directly type in a value into the Scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click OK When you execute print, the document will be printed with the specified scale. Important • When the application software which you used to create the original has the scaled printing function, configure the settings on your application software. You do not need to configure the same setting in the printer driver.
Note • Selecting Scaled changes the printable area of the document.
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select Page Layout from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver. 3. Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list. 4.
Page Layout To change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, check this check box. 5. Complete the setup Click OK on the Page Setup tab. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Tiling/Poster Printing The tiling/poster printing function allows you to enlarge image data, divide it into several pages, and print these pages on separate sheets of paper. You can also paste the pages together to create a large print like a poster. Setting Tiling/Poster Printing 1. Open the printer driver setup window 2. Set tiling/poster printing Select Tiling/Poster from the Page Layout list on the Page Setup tab.
If necessary, click Specify..., specify the following settings in the Tiling/Poster Printing dialog box, and then click OK. Image Divisions Select the number of divisions (vertical x horizontal). As the number of divisions increases, the number of sheets used for printing increases. If you are pasting pages together to create a poster, increasing the number of divisions allows you to create a larger poster. Print "Cut/Paste" in margins To leave out words "Cut" and "Paste", uncheck this check box.
Note • Click the deleted pages to display them again. • Right-click the settings preview to select Print all pages or Delete all pages. 2. Complete the setup After completing the page selection, click OK. When you execute print, only specified pages will be printed. Important • Since tiling/poster printing enlarges the document when printing it, the print results may become coarse.
Duplex Printing You can also set duplex printing in Additional Features on the Quick Setup tab. 1. Open the printer driver setup window 2. Set duplex printing Check the Duplex Printing (Manual) check box on the Page Setup tab. 3. Select the layout Select Normal-size, Fit-to-Page, Scaled, or Page Layout from the Page Layout list. 4. Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings.
6. Complete the setup Click OK on the Page Setup tab. When you execute print, the document is first printed on one side of a sheet of paper. After one side is printed, reload the paper correctly according to the message. Then click Start Printing to print the opposite side. Important • When a media type other than Plain Paper is selected from Media Type on the Main tab, Duplex Printing (Manual) appears grayed out and is unavailable.
Printing on Postcards 1. Load postcard on the printer 2. Open the printer driver setup window 3. Select commonly used settings Display the Quick Setup tab, and for Commonly Used Settings, select Standard. 4. Select the media type For Media Type, select Ink Jet Hagaki (A), Ink Jet Hagaki, Hagaki K (A), Hagaki K, Hagaki (A), or Hagaki. Important • This printer cannot print on postcards that have photos or stickers attached.
Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use (Printer Driver) 173
Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer. Because different printers support different data formats, you need a printer driver that supports your printer.
Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1. Select print command from application software The Print command can generally be found in the File menu. 2.
Canon IJ Status Monitor The Canon IJ Status Monitor is an application software that shows the status of the printer and the progress of printing. You will know the status of the printer with graphics, icons, and messages. Launching the Canon IJ Status Monitor The Canon IJ Status Monitor launches automatically when print data is sent to the printer. When launched, the Canon IJ Status Monitor appears as a button on the task bar. Click the button of the status monitor displayed on the task bar.
In such cases, take the appropriate action as described.
Checking Ink Status from Your Computer You can check the remaining ink level and the FINE cartridge types for your model. 1. Open the printer driver setup window 2. Launching the Canon IJ Status Monitor On the Maintenance tab, click View Printer Status. 3. Display Estimated ink levels Ink status is displayed as an illustration. Note • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer.
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • With some applications, the Copies setting in the Page Setup tab of the printer driver may not be enabled. In this case, use the copies setting in the Print dialog box of the application software.
3. 4. 5. 6. 7. Set the Page Layout that you want, and then click OK to close the window. Without starting printing, close the Print dialog box. Open Word's Print dialog box again. Open the printer driver setup window and click OK. Start printing. • If bitmap printing is enabled in Adobe Illustrator (Adobe Systems Incorporated), printing may take time or some data may not be printed. Print after unchecking the Bitmap Printing check box in the Print dialog box.
Printer Driver Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Status Monitor Description 181
Quick Setup tab Description The Quick Setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly Used Settings The names and icons of frequently used printing profiles are registered. When you select a printing profile according to the purpose of the document, settings that match the purpose are applied.
If Page Size, Orientation, and Copies were set from the application software, those settings have priority. Note • The combination of the Additional Features that was displayed for the printing profile that had been selected when the added printing profile was saved is also displayed when that added printing profile is selected. Save... Displays the Save Commonly Used Settings dialog box.
4-on-1 Printing Prints four pages of the document, side by side, on one sheet of paper. To change the page sequence, click the Page Setup tab, select Page Layout for Page Layout, and click Specify.... Then in the Page Layout Printing dialog box that appears, specify the Page Order. Duplex Printing (Manual) Select whether to print the document to both sides of the paper manually or to one side of the paper. To change the staple side or the margins, set the new values from the Page Setup tab.
Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction. This is the default setting. Landscape Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box.
Defaults Restores all the settings you have changed to their default values. Click this button to return all settings on the Quick Setup, Main, and Page Setup tabs to their default values (factory settings). Save Commonly Used Settings dialog box This dialog box allows you to save the information that you set on the Quick Setup, Main, and Page Setup tabs and add the information to the Commonly Used Settings list on the Quick Setup tab. Name Enter the name for the printing profile you wish to save.
Custom Paper Size dialog box This dialog box allows you to specify the size (width and height) of the custom paper. Units Select the unit for entering a user-defined paper size. Paper Size Specifies the Width and the Height of the custom paper. Measurement is shown according to the units specified in Units.
Main tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper. You can check an overall image of the layout. Media Type Selects a type of printing paper. Select a media type that matches the paper that is loaded in the printer.
Draft This setting is appropriate for test printing. Custom Select this when you want to set the printing quality level individually. Set... Select Custom for Print Quality to enable this button. Open the Custom dialog box. You can then individually set the print quality level. Color/Intensity Selects color adjustment method. Auto Cyan, Magenta, Yellow, Brightness, Intensity, and Contrast, and so on are adjusted automatically.
Important • Certain print quality levels cannot be selected depending on the settings of Media Type. Note • The High, Standard, or Draft print quality modes are linked with the slider bar. Therefore when the slider bar is moved, the corresponding quality and value are displayed on the left. This is the same as when the corresponding radio button is selected for Print Quality on the Main tab.
contrast. You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. Print a pattern for color adjustment When the color balance or intensity/contrast is changed, the pattern printing function prints a list of the adjustment results along with the adjustment values. Select this function when printing a pattern for color adjustment. Pattern Print preferences... Check Print a pattern for color adjustment to enable this button.
Large Cyan/Magenta/Yellow 19 Intensity/Contrast 25 Small Cyan/Magenta/Yellow 7 Intensity/Contrast 9 Color Variation Between Instances Sets the amount of color change between neighboring patterns. Select from Large, Medium, and Small. Large produces a large amount of change, and Small produces a small amount of change. Note • Large is about double the size of Medium, and Small is about half the size of Medium.
Adjusting Color Balance Using Sample Patterns (Printer Driver) Adjusting Intensity/Contrast Using Sample Patterns (Printer Driver) Specifying Color Correction Adjusting Colors with the Printer Driver Printing with ICC Profiles Printing a Color Document in Monochrome Displaying the Print Results before Printing 193
Page Setup tab Description The Page Setup tab allows you to determine how a document is to be arranged on the paper. Also, this tab allows you to set the number of copies and the order of printing. If the application which created the document has a similar function, set them with the application. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper. You can check an overall image of the layout. Page Size Selects a page size.
Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally. Printer Paper Size Selects the size of paper actually loaded into the printer. The default setting is Same as Page Size to perform normal-sized printing.
Specify... Opens the Page Layout Printing dialog box. Click this button to set details on page layout printing. Tiling/Poster This function enables you to enlarge the image data and divide the enlarged data into several pages to be printed. You can also glue together these sheets of paper to create large printed matter, such as a poster. Specify... Opens the Tiling/Poster Printing dialog box. Click this button to set details on tiling/poster printing.
Important • When the application software that you used to create the document has the same function, give priority to the printer driver settings. However, if the print results are not acceptable, specify the function settings on the application software. When you specify the number of copies and the printing order with both the application and this printer driver, the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled. Print Options...
Page Border Prints a page border line around each document page. Check this check box to print the page border line. Tiling/Poster Printing dialog box This dialog box allows you to select the size of the image to be printed. You can also make settings for cut lines and paste markers which are convenient for pasting together the pages into a poster. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver.
Preview Icon Shows the settings made on the Booklet Printing dialog box. You can check what the document will look like when printed as a booklet. Margin for stapling Specifies which side of the booklet is to be stapled. Insert blank page Selects whether to print the document on one side or both sides of the booklet. Check this check box to print the document on one side of the booklet and select the side to be left blank from the list. Margin Specifies the width of the stapling margin.
Disable the color profile setting of the application software Checking this check box disables information in the color profile that was set on the application software. When the information in the color profile set on the application software is output to the printer driver, the print result may contain unexpected colors. If this happens, checking this check box may resolve the problem.
Prevention of Print Data Loss You can reduce the size of the print data that was created with the application software and then print the data. Depending on the application software being used, the image data may be cut off or may not be printed properly. In such cases, select On. If you will not be using this function, select Off. Important • When using this function, the print quality may drop depending on the print data.
Place stamp over text Sets how the stamp is to be printed over the document. Check the Stamp check box to enable this. Check this check box to print a stamp over the printed document page. The printed data may be hidden behind the stamp. Uncheck this check box to print the document data over the stamp. The printed data will not be hidden behind the stamp. However, the sections of the stamp that are overlapped by the document may be hidden.
Date/Time/User Name to display the creation date/time and user name of the printed document. The setting items in the Stamp tab change depending on the selected type. When Stamp Type is Text or Date/Time/User Name Stamp Text Specifies the stamp text string. Up to 64 characters can be entered. For Date/Time/User Name, the creation date/time and user name of the printed object are displayed in Stamp Text. Important • Stamp Text appears grayed out and is unavailable if Date/Time/User Name is selected.
Placement Tab The Placement tab allows you to set the position where the stamp is to be printed. Preview Window Shows the status of the stamp configured in each tab. Position Specifies the stamp position on the page. Selecting Custom from the list allows you to enter values for the X-Position and Y-Position coordinates directly. Orientation Specifies the angle of rotation for the stamp. The angle can be set by entering the number of degrees. Negative values rotate the stamp clockwise.
Preview Window Shows the status of the bitmap set on the Background tab. File Specifies the name of the bitmap file to be used as the background. Select File... Opens the dialog box to open a file. Click this button to select a bitmap file (.bmp) to be used as the background. Layout Method Specifies how the background image is to be placed on the paper. When Custom is selected, you can set coordinates for X-Position and Y-Position. Intensity Adjusts the intensity of the bitmap to be used as a background.
Maintenance tab Description The Maintenance tab allows you to start the Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer. View Print History This function starts the Canon IJ XPS preview, and displays the print history. Note • You can use this function only with the XPS printer driver. View Printer Status Starts the Canon IJ Status Monitor.
About dialog box When you click About, the About dialog box is displayed. This dialog box displays the version, copyright, and module list of the printer driver. You can select the language to be used and switch the language displayed in the setup window. Modules Lists the printer driver modules. Language Specifies the language you wish to use in the printer driver setup window.
Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the images, icons, and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen display of printer status The status monitor displays the printer status in real-time. You can check the progress of each document to be printed (print job).
FINE cartridges If a low ink warning or an empty ink cartridge error occurs, the status monitor displays an icon. The status monitor also uses images to display the estimated ink levels of the FINE cartridges. Move the cursor onto the image to check detailed information such as the remaining ink levels and the names of FINE cartridges that the printer can use. The colors are calibrated to match the color with the least amount of ink remaining, and then all colors are displayed at the same level.
Start when Windows is Started Automatically starts the Canon IJ Status Monitor when Windows is started. Remote UI menu You are able to open the printer's Remote User Interface. You are able to check the printer status and run maintenance functions on the printer when connected to and using it through a network. Note • When the printer is being used via USB connection Remote UI will not display.
Installing the MP Drivers You can access our web site through the Internet and download the latest MP Drivers and XPS printer driver for your model. 1. Turn off the printer 2. Start the installer Double-click the icon of the downloaded file. The installation program starts. Important • A confirmation/warning dialog box may appear when starting, installing or uninstalling software. This dialog box appears when administrative rights are required to perform a task.
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct 212
Printing/Scanning with Wireless Direct You can connect devices (e.g. smartphone or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly. Follow the procedure below to use Wireless Direct. 1. Enable Wireless Direct. 2. Connect devices to printer. 3.
Connecting the Device to the Printer 1. Turn on wireless communication on your device. Enable "Wi-Fi" on your device's "Setting" menu. For more on turning on wireless communication, see your device's instruction manual. 2. Select "XXXXXX-TS3100 series" ("XXXXXX" represents last six digits of printer's MAC address.) from list displayed on device. Note • If "XXXXXX-TS3100 series" does not appear on the list, Wireless Direct is not enabled. See Enabling Wireless Direct of Printer to enable Wireless Direct.
Paper Settings By registering the paper size of paper loaded on the rear tray, you can prevent the printer from misprinting by displaying the error code before printing starts when the paper size of the loaded paper differs from the print settings. Note • The default display setting is different between when you print from the PictBridge (Wireless LAN) compliant device, the smartphone, or the tablet and when you print from the computer.
When the paper size setting for printing is different from the paper size setting set to the printer: Ex: • Paper size setting for printing: A5 • Paper size setting set to the printer: A4 When you start printing, an error code appears on the LCD. Select one of the operations below. • Printing by paper size setting for printing You print on the paper loaded without changing the paper size setting. Press the Color button or the Black button.
For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD, the printer starts printing with A5 on the paper loaded. • Printing after replacing paper You print after replacing paper loaded on the rear tray. For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD, you load A5 sized paper before you start printing.
Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet 218
Making Copies on Plain Paper Load the original on the platen glass to copy on the A4, Letter, B5, or A5 sized plain paper. 1. Make sure that the printer is turned on. 2. Load paper. Load A4, Letter, B5, or A5 sized plain paper. Select A4, LTR, B5, or A5 size for paper size setting on the LCD. 3. Load the original on the platen glass. 4. Press the Color button for color copying, or the Black button for black & white copying. The segment display on the LCD flashes.
Copying on Photo Paper • If you press the Color button or the Black button when the paper size is not selected on the LCD, an error code appears on the LCD. An Error Occurs Note • The original is copied at the same magnification on plain paper. The original is copied on plain paper with borders. Print Quality For the print quality of copying, you can select either "Standard" mode or "Draft" mode (speed priority). "Standard" mode The quality is given priority over print speed.
Copying on Photo Paper Load the original on the platen glass to copy on the KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper. 1. Make sure that the printer is turned on. 2. Load paper. Load KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper. Select KG, 4"x6"/10x15cm, 5"x7"/13x18cm, or 5"x5"/13x13cm size for paper size setting on the LCD. 3. Load the original on the platen glass. 4.
An Error Occurs Note • The original is copied automatically by reducing/enlarging to fit the paper size of photo paper. The original is copied on photo paper without borders. • If you copy the rectangular original on the square size paper, it will be copied with missing the top and bottom edges or the left and right edges.
Scanning Scanning from Computer (AirPrint) Scanning from Computer (Windows) Scanning Using Smartphone/Tablet 223
Scanning from Computer (Windows) Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Using Application Software (ScanGear) Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 224
Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos 225
IJ Scan Utility Features Use IJ Scan Utility to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos. Note • For details on the IJ Scan Utility main screen, see IJ Scan Utility Main Screen.
Note • To set the applications to integrate with, see Settings Dialog Box.
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (scan areas) in whole image view of ScanGear (scanner driver), and then scan again. • • • • Photos with a whitish background Items printed on white paper, hand-written text, business cards, and other unclear items Thin items Thick items 1. Make sure scanner or printer is turned on.
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan Utility. 3. To specify the paper size, resolution, PDF settings, etc., click Settings..., and then set each item in the Settings dialog box.
Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Important • Available functions and settings vary depending on your scanner or printer.
What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from IJ Scan Utility or applications that are compatible with the standard TWAIN interface. (ScanGear is a TWAIN-compatible driver.) Features Specify the document type, output size, and other settings when scanning documents and preview scan results.
Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.
Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from IJ Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment. Starting from IJ Scan Utility 1. Start IJ Scan Utility.
Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important • The following types of documents may not be scanned correctly. In that case, click on the Toolbar to switch to whole image view and scan.
Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important • Preview is not available when scanning from the ADF. Note • Colors are adjusted based on the document type selected in Select Source. 4. Set Destination. Note • Skip ahead to Step 7 if an ADF option is selected in Select Source.
7. Set Image corrections as needed. 8. Click Scan. Scanning starts. Note • Click (Information) to display a dialog box showing the document type and other details of the current scan settings. • How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box.
ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab 237
Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note • The displayed items vary by document type and view. • Preview is not available when scanning from the ADF (Auto Document Feeder). (1) Settings and Operation Buttons Select Source Photo (Color) Scan color photos. Magazine (Color) Scan color magazines.
Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • When you select a document type, the unsharp mask function will be active. • When you select an option other than the ADF types, the image adjustment function which adjusts images based on the document type will also be active.
Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely. In thumbnail view: Drag the mouse over a thumbnail to display a cropping frame. When a cropping frame is displayed, the portion within the cropping frame will be scanned. When no cropping frame is displayed, each frame is scanned individually. In whole image view: When no cropping frame is displayed, the entire Preview area will be scanned.
Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note • Save up to 10 items. • An error message appears when you enter a value outside the setting range. Enter a value within the setting range. Note • For details on whether or how the cropping frame initially appears on a preview image, see Cropping Frame on Previewed Images in Preview Tab of the Preferences dialog box. Invert aspect ratio Available when Output Size is set to anything but Flexible.
Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes. Adjusting Colors Using a Color Pattern Important • This setting is not available when Color Matching is selected on the Color Settings tab of the Preferences dialog box. Perform Scan Scan Starts scanning.
(Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area. The scan area is reduced every time you click this button if there are croppable areas within the cropping frame. (Check All Frames) Available when two or more frames are displayed.
When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. • Focus Frame (thick blue outline): The displayed settings will be applied. • Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously.
Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be created per image. In whole image view, multiple cropping frames can be created.
Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note • The displayed items vary by document type and view. • The preview function is not available when scanning from the ADF (Auto Document Feeder).
Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List. Note • You can set Add/Delete... in Favorite Settings after preview. • Save up to 10 items. Input Settings Specify the input settings such as the document type and size.
Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning. Note • When scanning starts, the progress appears. To cancel the scan, click Cancel. • When scanning is completed, a dialog box prompting you to select the next action may appear. Follow the prompt to complete.
In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse. (Move Image) Allows you to drag the image until the part you want to see is displayed when an image enlarged in the Preview area does not fit in the screen.
(Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified. Turns the cropping frames into thick broken lines and applies the settings to all of them. (Remove Cropping Frame) Removes the selected cropping frame.
Note • When multiple images are previewed, different outlines indicate different selection status. • Focus Frame (thick blue outline): The displayed settings will be applied. • Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously. To select multiple images, click them while pressing the Ctrl key. • Unselected (no outline): The settings will not be applied.
General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to the winnt folder for security reasons. Contact the computer's administrator for help. • Some computers (including laptops) connected to the machine may not resume correctly from standby mode.
• Images may not be scanned correctly in some applications. In that case, increase the operating system's virtual memory and retry. • When image size is too large (such as when scanning large images at high resolution), your computer may not respond or the progress bar may remain at 0 % depending on the application. In that case, cancel the action (for example by clicking Cancel on the progress bar), then increase the operating system's virtual memory or reduce the image size/resolution and retry.
Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 254
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction. • Close the document cover when scanning. Placing Items Place items as described below to scan by detecting the item type and size automatically.
Multiple items: Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and items, and between items. Portions placed on the diagonally striped area cannot be scanned. 0.4 inch (1 cm) or more Note • Place up to 12 items. • Positions of slanted items (10 degrees or less) are corrected automatically.
Network Scan Settings You can connect your scanner or printer to a network to share it among multiple computers. Important • Multiple users cannot scan at the same time. Note • Complete the network settings of your scanner or printer beforehand from the Setup CD-ROM or by following the instructions our website. • With network connection, scanning takes longer than USB connection. Complete the following settings to enable scanning over a network.
• Windows 7: From the Start menu, click All Programs > Canon Utilities > IJ Network Scanner Selector EX2 > IJ Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears. In that case, skip ahead to Step 3. 2. In the notification area on the desktop, right-click (IJ Network Scanner Selector EX2), then select Settings.... The Scan-from-PC Settings screen appears. 3. Select your scanner or printer from Scanners.
Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then reopen it and try selecting again. • MP Drivers is installed • Network settings of your scanner or printer is completed after installing the MP Drivers • Network communication between your scanner or printer and computer is enabled If the problem is still not solved, see Network Communication Problems.
Scanning Using Smartphone/Tablet Using PIXMA/MAXIFY Cloud Link Printing/Scanning with Wireless Direct 260
Frequently Asked Questions Network Cannot Find Printer on Network Cannot Find Printer while Using Wireless LAN Network Key Unknown Cannot Print or Connect For other questions about network, click here.
Scan Results Are Unsatisfactory (Mac OS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wireless LAN Printer Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use.
Printing/Scanning from Smartphone/Tablet Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router SSID for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on Printer Status Monitor (Windows) Packets Are Sent Constantly (Windows) Wire
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 265
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wireless LAN 266
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Is the printer connected to the wireless router? Check the connection status between the printer and wireless router using the sign on the right of the icon. If is displayed: • Check wireless router configuration. After checking the wireless router setting, make sure the printer is not placed far away from the wireless router.
Important • Note that some wireless routers distinguish SSIDs by the last alphanumeric character according to their bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine). To check the SSID of the wireless router the printer is connected to, print the network settings. Printing Network Settings For details, see the instruction manual supplied with the wireless router or contact the manufacturer.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer.
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on web page. Note • You can use the Setup CD-ROM to redo setup. • For Mac OS: 1. Click Next. ◦ If the screen telling you that installation has not been completed appears, click Abort on displayed screen and finish setup. ◦ If the Connection failed. screen appears: 1. Click Next. 2. Click Next on displayed screen. 3. Click Back to Top on Select Printer screen. 4. Click Exit on Start Setup screen and finish setup. 3.
Cannot Find Printer while Using Wireless LAN Check1 Make sure the printer is turned on. Check2 Check the (Network status) icon on LCD. If the icon is not displayed, press and hold the Network button for more than 2 seconds to enable wireless LAN. icon is displayed, see Check 3 or later checking items to make sure whether printer setup is If the complete or the settings of wireless router to connect are correct. Make sure printer setup is complete. Check3 If it is not, perform setup.
Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility • For Mac OS: Starting Up IJ Network Device Setup Utility Make sure the printer is not placed too far away from the wireless router.
Note • If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. (Windows) Check8 If not, select it to enable bidirectional support. Check9 Make sure security software's firewall is off. If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network.
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 281
Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print or Scan from a Computer Connected to the Network Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Usable wireless channels may be limited depending on wireless network device used by your computer. See the instruction manual provided with your computer or wireless network device to check usable wireless channels. Check8 Make sure channel set on wireless router is a usable channel as confirmed in Check 7. If it is not, change the channel set on the wireless router. Check9 Make sure security software's firewall is off.
Make sure wireless LAN is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for devices. Check the destination on your device. For details, refer to your device's instruction manual or visit the manufacturer's website.
Check3 Make sure wireless router does not restrict which computers can access it. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address.
Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 The authentication method, passphrase, and dynamic encryption type must be the same for the wireless router, the printer, and your computer. Enter the passphrase configured on the wireless router (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Perform setup using the Setup CD-ROM or from the web page. • For Mac OS: Perform setup from the web page. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
If filtering MAC addresses or IP addresses at wireless router, check that MAC addresses or IP addresses for computer, network device, and printer are registered. Check2 Check3 If using WPA/WPA2 or WEP key, make sure encryption key for computer, network device, and printer matches key set for wireless router. Not only the WEP key itself, but also the key length, key format, the key ID to use, and the authentication method must be the same for the printer, the wireless router, and the computer.
Other Network Problems Checking Network Information Restoring to Factory Defaults 291
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information. Printing Network Settings For Windows, you can check the network setting information on the computer screen.
Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start button and select Command Prompt. In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm and search for "Command Prompt".
Checking Network Setting Information To check the printer's network settings information, print out the network settings information.
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup using the Setup CD-ROM or from the web page. • For Mac OS: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible.
Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory 296
Printing Does Not Start Make sure printer is securely plugged in and press ON button to turn it on. Check1 The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts. Make sure printer is properly connected to computer.
• For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer. • For Mac OS: Make sure your printer's name is selected in Printer in the Print dialog. Note • To make the printer the one selected by default, select the printer for Default printer. Check6 Is print data extremely large? (Windows) Click Print Options on Page Setup sheet of the printer driver.
No Ink Comes Out Check1 When a FINE cartridge runs out of ink, replace it with a new one. Check2 Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.
• If problem is not resolved after performing print head deep cleaning twice: Ink may have run out. Replace the FINE cartridge.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
Check6 Clean paper feed roller. Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
Uneven or Streaked Colors If Printed Paper Has Been Discolored Colors may fade with time if the printed paper is left for a long period of time. After printing, dry the paper sufficiently, avoid high temperatures, high humidity, and direct sunlight, and store or display indoors at room temperature and normal humidity. To avoid direct exposure to air, we recommend that you store the paper in an album, plastic folder, photo frame, etc.
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong 305
White Streaks Appear Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place. After confirming that the FINE cartridge is installed properly, close the cover. • When copying, see also the sections below: Check6 Is platen glass dirty? Clean the platen glass. Cleaning the Platen Glass and Document Cover Check7 Make sure original is properly loaded on platen glass.
Colors Are Unclear Check1 Is nozzle check pattern printed properly? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven. • If nozzle check pattern is not printed correctly: After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
After confirming that the FINE cartridge is installed properly, close the cover. Note • Printed colors may not match screen colors due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on the screen. Therefore, colors of printing results may be different from those on the screen.
Lines Are Misaligned Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. We recommend putting unused paper back into the package and storing it flat.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
Check the intensity setting in the printer driver. Adjusting Intensity Do not print outside recommended printing area. Check6 If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper. Resize the document using application software. Print Area Is platen glass dirty? Check7 Clean the platen glass. Cleaning the Platen Glass and Document Cover Is paper feed roller dirty? Check8 Clean paper feed roller.
Scanning Problems (Windows) Scanning Problems 314
Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start 315
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 Connect the USB cable to a different USB port on the computer. If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 3 Check 4 With network connection, check the connection status and reconnect as needed. Check 5 Restart the computer.
ScanGear (Scanner Driver) Does Not Start Check 1 Make sure MP Drivers is installed. If not installed, install MP Drivers from the Setup CD-ROM or our website. Check 2 Select your scanner or printer on the application's menu. Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note • The operation may differ depending on the application. • Use the WIA driver when scanning from a WIA-compliant application.
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 318
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the setting from the operation panel: 1. Make sure printer is turned on. 2. Press Setup button repeatedly until "13" appears on LCD. 3. Press Black button. The setting to shut off the power automatically is disabled.
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed. Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver.
Installation and Download Problems Cannot Install MP Drivers (Windows) Updating MP Drivers in Network Environment (Windows) 323
Cannot Install MP Drivers (Windows) • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list on left. ◦ In Windows 7, click Start, and then click Computer. 2. Double-click the CD-ROM icon in the window that appears.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen • Other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection. The printer is detected automatically in the network.
Errors and Messages An Error Occurs Message (Support Code) Appears 327
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message appears on the computer screen and an error code on the LCD. For some errors, a support code (error number) appears. When a Support Code and a message are displayed on the computer screen (Windows): When an error code appears: • The Alarm lamp lights up and an error code appears.
The error code appears on the LCD one by one. If the error code is "E03": Check the error code on the LCD and the support code corresponding with it. See the table below for details. Error Code Support Code Cause E02 1000 Printer is out of paper. 3442 Printing one side is complete if you are performing manual duplex printing.
3445 Prepare to print the other side following the instructions on the computer screen. E03 1203 The cover is open. 1300 Paper is jammed. • If the cover is open: 1203 • If paper is jammed: 1300 E04 168A FINE cartridge is not installed properly. E05 1401 FINE cartridge cannot be recognized. 1403 168A Check the following.
E33 – Cannot connect because multiple wireless routers are connecting to the printer. Press the printer's Black or Color button to resolve the error. Perform wireless LAN setup again after a while (about 2 minutes). If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router. E34 3440 Easy wireless connect has failed. 3440 E36 3441 Easy wireless connect has failed. 3441 E37 – Failed in wireless LAN setup.
E47 – Cannot connect to server. Press the printer's OK button to resolve the error and perform operations after a while. If you are using Google Cloud Print, it is possible that your printer is not registered. Make sure your printer is registered. Printing with Google Cloud Print E48 – Cannot connect to server. Press the printer's OK button to resolve the error and perform operations after a while. E49 – Failed in connecting to Internet because network connection is being prepared.
E62 – Unexpected error occurred while scanning is in Press the printer's Black or Color button to reprogress. solve the error. Change settings and perform operations again. E63 – Reached the upper limit of pages which can be Press the printer's Black or Color button to resaved. solve the error. No more pages can be saved in one file. Save the rest as different one. E64 – Scanning original has failed. Original is not placed on the platen glass or the original cannot be scanned.
6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 P10 B202 Printer error has occurred. Turn off printer and unplug it. B203 Contact your nearest Canon service center to request a repair. B204 B205 Note • For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
Message (Support Code) Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. When printer is connected to your computer with a USB cable, check device status from your computer. Check4 Follow the procedure below to check the device status. 1. Open the Device Manager on your computer as shown below. If User Account Control screen is displayed, follow the on-screen instructions.
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows) If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years. Read the information on the screen and follow the instructions below. • If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet.
• Changing confirmation screen setting: 1. Make the following settings. ◦ In Windows 10, right-click Start button and select Programs and Features. ◦ In Windows 8.1, select Control Panel from Settings charm on Desktop > Programs > Programs and Features. ◦ In Windows 7, select Start menu > Control Panel > Programs > Programs and Features. Note • A confirmation/warning dialog box may appear when installing, uninstalling or starting up software.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1.
List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
• A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note • If you cannot pull out the paper, turn the printer back on without pulling forcibly.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Turn off printer and unplug it. 2. Retract paper output tray and open cover.
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
• Any paper left under the FINE cartridge holder? • Any small bits of paper left in the printer? • Any paper left in the left and right empty spaces (B) in the printer? 7. Close cover. All jobs in the print queue are canceled. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guide with the paper stack when you load paper. • Select a paper size for the paper in the rear tray by pressing the printer's Paper Select button. After carrying out the above measures, press the printer's OK button.
1200 Cause Cover is open. What to Do Close the cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
1203 Cause Cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's OK button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper. The printer will not reprint the page that was printed when the cover is opened. Retry printing. Important • Do not open or close the cover during printing, as this can damage the printer.
1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
1430 Cause FINE cartridge cannot be recognized. What to Do Remove the FINE cartridge and reinstall it. If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If this still does not solve the problem, contact your nearest Canon service center to request a repair.
1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
1686 Cause The ink may have run out. What to Do The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing.
168A Cause FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed. What to Do Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE cartridges. Make sure the FINE cartridge compatible with the printer is installed. Then install the FINE cartridges again. Replacing a FINE Cartridge Push up the FINE cartridge until it clicks into place. After installing, close the cover.
1700 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
1890 Cause Protective material or tape may still be attached to FINE cartridge holder. What to Do Make sure the protective material and tape have been removed from the FINE cartridge holder. If the protective material or tape is still there, retract the output tray extension and the paper output tray to remove it. Pull down the tape to remove the protective material. If the cover is open, close it. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's OK button and check the following. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • Make sure the platen glass and the print head alignment sheet are not dirty. • Make sure the loaded paper is correct. For print head alignment, load A4 or Letter-sized plain paper. • Make sure the print head nozzle is not clogged.
2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark alignment mark in the bottom right corner of the sheet with the . 2. Slowly close the document cover and press printer's Black or Color button. The printer starts scanning the print head alignment sheet, and automatically adjusts the print head position.
4102 Cause Media type and paper size are not set correctly. What to Do Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then retry printing. • When the media type is set to Photo Paper Plus Glossy II: Set the paper size to 4" x 6" (10 x 15 cm), 5" x 7" (13 x 18 cm), or Square 5" x 5" (13 x 13 cm). • When the media type is set to Glossy Photo Paper: Set the paper size to 4" x 6" (10 x 15 cm).
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
5011 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5012 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the FINE cartridges are properly installed. Push up the FINE cartridge until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5200 Cause Printer error has occurred. What to Do Turn off printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. List of Support Code for Error (Paper Jams) Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.