TS5100 series Online Manual Basic Operation Network Handling Paper, Originals, FINE Cartridges, etc.
Contents Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic Operation. . . . . .
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 If Printing Is Faint or Uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Printing the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Confirming that the Power Is On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Turning the Printer On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Checking the Power Plug/Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Using AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Adding AirPrint Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 How to Open AirPrint Printer Settings Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Display the Printing Status Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Printer's Wireless LAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless LAN Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 Cannot Communicate with Printer via USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Installation and Download Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Cannot Install MP Drivers (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5012. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 5100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344 5200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 5B02. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9
Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information.
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
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2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3. Grant of Patent License.
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Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved.
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FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. LEADTOOLS Copyright (C) 1991-2009 LEAD Technologies, Inc.
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* Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying 23
Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the rear tray cover (A) and then pull up the paper support (B). 2. Open the feed slot cover (C). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (D) with the paper width.
5. Close the feed slot cover (E) gently. After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
7. Open the operation panel (F), pull out the paper output tray (G) and paper output support (H), and open the output tray extension (I). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Click the My Image Garden icon (J) in Quick Menu. The Guide Menu screen is displayed. Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 9.
10. Click the folder (L) with photos you want to print. 11. Click the photos (M) you want to print. For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For Mac OS: To select two or more photos at a time, click photos while pressing the command key. 12. Click Print (N). 13. Specify the number of copies, etc. For Windows: Specify the number of copies, your printer name, media type, etc.
For Mac OS: Specify the number of copies. 14. Start printing. For Windows: Click Print. For Mac OS: Click Print. When the Print dialog starts, specify your printer name, paper size, etc., then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways. • For Windows: My Image Garden Guide • For Mac OS: My Image Garden Guide • If your printer is not displayed on Mac OS, the AirPrint setting in My Image Garden may not be correct.
Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY 1. Open the rear tray cover (A) and then pull up the paper support (B). 2. Open the feed slot cover (C). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (D) with the paper width.
5. Close the feed slot cover (E) gently. After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
7. Open the operation panel (F), pull out the paper output tray (G) and paper output support (H), and open the output tray extension (I). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 9. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 10. Select a photo. You can also select multiple photos at once.
Copying This section describes how to load originals and copy them to plain paper loaded in the cassette. 1. Pull out the cassette (A) from the printer. 2. Remove the cassette cover (B). 3. Load the paper stack WITH THE PRINT SIDE FACING DOWN.
4. Align the paper guides (C) with the paper length and width. 5. Mount the cassette cover, and then insert the cassette into the printer. After inserting the cassette into the printer, the paper information registration screen for the cassette is displayed on the LCD. 6. Select the size of the loaded paper in the cassette at Page size, and then select Register.
7. Open the operation panel (D), pull out the paper output tray (E) and paper output support (F), and open the output tray extension (G). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Press the HOME button (H). 9. Select 10. Select Copy (I). Standard copy.
11. Open the document cover (J). 12. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (K). 13. Close the document cover. 14. Confirm the paper settings, then press the Black button (L) or Color button (M). Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features.
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the SSID and security protocol on the printer.
Changing Wireless LAN Connection Method Changing Connection Mode • To add computer/smartphone/tablet to the printer: Connecting to Another Computer via LAN/Changing from USB to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection.
Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router • Make sure your device and the wireless router are connected.
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices connected to the printer using Wireless Direct cannot communicate with each other. • Firmware updates for the printer are not available while using Wireless Direct.
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 40
Default Network Settings LAN Connection Defaults Item Default WLAN active/inactive Inactive SSID BJNPSETUP Wireless LAN security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TS5100 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable ("XX" represents al
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For Mac OS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connecting to Another Computer via LAN/Changing from USB to LAN Connection For Windows: For Mac OS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or from the web page. For Mac OS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load three sheets of A4 or Letter-sized plain paper. 3. Select "Network status" on the LCD. LCD and Operation Panel 4. Check message and select Yes. 5. Select Print details. 6. Select Yes. The printer starts printing the network setting information.
2-2 Result Codes Result codes XXXXXXXX 2-3 Result Code Details Result code details http://canon.
3-2-22 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-23 Stateless Prefix Length3 Stateless prefix length XXX 3 3-2-24 Stateless Address4 Stateless address 4 3-2-25 Stateless Prefix Length4 Stateless prefix length XXX 4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:
3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-3-14 Link Local Prefix Length Link local prefix length XXX 3-3-15 IPsec IPsec setting Active 3-3-16 Security Protocol Security method – 5 Other Settings Other settings – 5-1 Printer Name Printer name Printer name (Up to 15 alphanumeric characters) 5-4 WSD Printing WSD printing setting Enable/Disable 5-5 WSD Timeout Timeout 1/5/10/15/20 [min] 5-6 LPD Printing LPD printing setting Enable/Di
6 Bluetooth Bluetooth settings ― 6-1 Bluetooth Setting Bluetooth Enable/Disable 6-2 Bluetooth PIN Code Bluetooth PIN code XXXXXXXX 6-3 Bluetooth Device Address Bluetooth device address of the printer XXXXXXXX 6-4 Peer Device Address Device address of paired device XXXXXXXX 6-5 Bluetooth Device Name Bluetooth device name of the printer XXXXXXXX 7 Printer Log Service Printer log service ― 7-1 Unsent Usage Logs Number of unsent us- 0 to 200 age logs 7-2 Usage Log Last Sent Las
Changing Wireless LAN Connection Method Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless Direct). • For Windows: ◦ Redo setup using the Setup CD-ROM or from the web page. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important • Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below. 1. Make sure printer is turned on.
Handling Paper, Originals, FINE Cartridges, etc.
Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 52
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). You can load all supported paper on the rear tray. Supported Media Types You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • When printing, select the correct page size and media type. If you select the wrong page size or media type, the printer may feed paper from the wrong paper source or may not print with the proper print quality.
Loading Paper in the Rear Tray You can load plain paper or photo paper. You can also load envelopes on the rear tray. Loading Envelopes Important • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
2. Open the feed slot cover (C). 3. Slide the paper guides to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP. 4. Slide the paper guides (D) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Important • Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (F) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). 5. Close the feed slot cover (H) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register. 7. Open the operation panel (I), pull out the paper output tray (J) and paper output support (K), and open the output tray extension (L). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing.
Note • When printing, select the size and type of the loaded paper on the print settings screen of the operation panel or the computer. • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Loading Paper in the Cassette You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading.
3. Remove the cassette cover (B). 4. Slide the paper guide (C) in front and (D) on the right to open the guides. 5. Load the paper stack WITH THE PRINT SIDE FACING DOWN, and place it in the center of the cassette. Important • Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (F) can cause paper jams. Note • Align the paper stack with the edge of the cassette as shown in the figure below.
If the paper stack is in contact with the protrusion (G), the paper may not be fed properly. 6. Align the paper guide (H) in front with the paper stack. Align the paper guide (H) with where it clicks into place. 7. Slide the paper guide (I) on the right to align with the paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note • Do not load sheets of paper higher than the load limit mark (J).
9. Select the size and type of the loaded paper in the cassette at Page size, then select Register. 10. Open the operation panel (L), pull out the paper output tray (M) and paper output support (N), and open the output tray extension (O). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing.
Note • When printing, select the size and type of the loaded paper on the print settings screen of the operation panel or the computer. • To prevent incorrect printing, this printer has a function that detects whether the information set for the paper loaded in the cassette matches the paper settings. Before printing, make paper settings in accordance with the paper information. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing.
Loading Envelopes You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wireless LAN) compliant device is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction.
2. Open the feed slot cover (C). 3. Slide the paper guides (D) to open them, and load the envelopes in the center of the rear tray WITH THE PRINT SIDE FACING UP. Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up. Up to 10 envelopes can be loaded at once. 4. Slide the paper guides (D) to align them with both sides of the envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly.
Note • Do not load envelopes higher than the load limit mark (E). 5. Close the feed slot cover (F) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded envelopes in the rear tray at Page size and Type, and then select Register. 7. Open the operation panel (G), pull out the paper output tray (H) and paper output support (I), and open the output tray extension (J). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing.
Loading Originals Loading Originals on the Platen Glass Loading Based on Use Supported Originals How to Detach / Attach the Document Cover 68
Loading Originals on the Platen Glass 1. Open the document cover. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Loading Based on Use Important • Be sure to observe the following when loading the original on the platen glass. • Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. • Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original.
Important • After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan.
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Copying Scanning by detecting the type and size of the original automatically If you scan using the operation panel, select Auto scan for Doc.type in Scan.
Scanning from Computer (AirPrint) Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important • The printer cannot scan the striped area (A) (0.04 inches (1 mm) from the edges of the platen glass). Loading Only One Original in the Center of the platen glass Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.
Loading Two or More Originals on the platen glass Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 inches (1 cm) or more space between the edges (diagonally striped area) of the platen glass and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned. You can place up to 12 items. A: More than 0.
Supported Originals Item Types of originals Details - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm) Note • When loading a thick original such as a book on the platen glass, you can load it by removing the document cover from the printer.
How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover vertically and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover vertically as illustrated below.
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 76
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Take appropriate action according to the message. An Error Occurs Replacing Procedure When you need to replace a FINE cartridge, follow the procedure below. Important • Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The printer may not print properly if you touch them.
Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs out, replace the FINE cartridge immediately with a new one. Ink Tips 1. Make sure that the power is turned on. 2. Open the scanning unit / cover. The print head holder moves to the replacement position. Caution • Do not hold the FINE cartridge holder to stop or move it forcibly.
2. Remove the FINE cartridge. Important • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. 4. Prepare a new FINE cartridge. 1. Take a new FINE cartridge out of its package and remove the protective tape (C) gently.
Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape. • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables. • Do not touch the electrical contacts or print head nozzle on a FINE cartridge.
Important • The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 6. Close the scanning unit / cover. Caution • When closing the scanning unit / cover, be careful not to get your fingers caught. Note • If the error message appears after the scanning unit / cover is closed, take appropriate action. An Error Occurs • The printer may make noise during operation. 7. Adjust the print head position.
Checking Ink Status on the LCD 1. Make sure that the power is turned on, and display the HOME screen. If the HOME screen is not displayed, press the HOME button to display it. 2. Select Setup on the HOME screen. LCD and Operation Panel The setup menu screen will appear. 3. Select Estimated ink levels. A symbol appears in the area (A) if there is any information about the remaining ink level. Example: The ink is running low. Prepare a new ink cartridge.
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The printer has the function to automatically clean the ink jet nozzles to prevent clogging. In the cleaning procedure, used ink for nozzle cleaning is limited to a small amount.
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning 84
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 85
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note • Check if ink remains in the FINE cartridge. Checking Ink Status on the LCD Check if the FINE cartridge is installed correctly.
If there are missing lines or horizontal white streaks in the pattern: Step3 Clean the print head. From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For Mac OS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply.
When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Step Align the print head.
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
The confirmation screen will appear. 7. Select Yes. The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD. 8. Examine the nozzle check pattern.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks are present 2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.
Cleaning the Print Head If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed) The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
The confirmation screen will appear. 7. Select Yes. The printer starts cleaning the print head. Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 2 minutes. The pattern print confirmation screen will appear. 8. Select Yes. The nozzle check pattern will be printed. 9. Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
The confirmation screen will appear. 7. Select Yes. The printer starts cleaning the print head deeply. Do not perform any other operations until the printer completes the deep cleaning of the print head. This takes about 1 to 2 minutes. The pattern print confirmation screen will appear. 8. Select Yes. The nozzle check pattern will be printed. 9. When the completion message appears, select OK. 10. Examine the nozzle check pattern.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)* * Be sure to use paper that is white and clean on both sides. 1. Make sure that the power is turned on. 2.
6. Select Auto head alignment. The confirmation screen will appear. 7. Confirm the message, then select Yes. The print head alignment sheet will be printed. Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. 8. Confirm the message, then load the print head alignment sheet on the platen glass.
9. Close the document cover gently, then select OK. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically. Important • Do not open the document cover or move the print head alignment sheet on the platen glass until adjusting the print head position is complete. • If the error message appears on the LCD, select OK to release the error, then take appropriate action. An Error Occurs 10. When the completion message appears, select OK.
Performing Maintenance Functions from Your Computer (Mac OS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 100
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3. Click Show Printer Webpage... in General tab Remote UI starts. Note • The password may have to be entered after Remote UI starts. In such a case, enter the password and click OK.
Cleaning the Print Heads The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. Cleaning 1. Select Utilities from Remote UI 2. Click Cleaning Before running the cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Cleaning.
Before running the deep cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep cleaning. • Is there ink remaining in the cartridge? • Did you push in the ink cartridge completely until you heard a clicking sound? • If the orange tape is there, has it been peeled off completely? Any remaining tape will hinder ink output. • Did you install the ink cartridges in their correct positions? 3.
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Auto head alignment 1. Select Utilities from Remote UI 2. Click Auto head alignment A message appears. 3. Load paper in printer In the cassette, load 1 sheet of plain A4-sized or Letter-sized paper. 4. Run head position adjustment Check that the printer power is on, and then click Yes. Head alignment starts.
Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the FINE cartridge types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink. When ink levels are running low or an error occurs because there is no ink, a notification icon will appear. Ink number You can look up the correct FINE cartridge for your printer.
Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 106
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Select Setup on the HOME screen. LCD and Operation Panel The setup menu screen will appear. 3. Select Maintenance.
9. Make sure that the paper feed roller has stopped rotating, then follow the message to load the three sheets of A4 or Letter-sized plain paper. 10. Open the operation panel, then pull out the paper output tray. 11. Select OK. The printer starts cleaning. The cleaning will be complete when the paper is ejected. 12. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact the service center.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on. 2. Open the operation panel, then pull out the paper output tray. 3. Select Setup on the HOME screen.
10. Load only this sheet of paper in the cassette with the ridges of the creases facing up and the edge of the half with no crease facing to the far side. 11. Mount the cassette cover, and then insert the cassette into the printer. 12. Open the operation panel, then pull out the paper output tray. 13. Select OK. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 14.
Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When repairing, lending, or disposing of the printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Set
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 113
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specifications. • Do not place the printer on a thick rug or carpet. • Do not place the printer with its back attached to the wall.
Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10460 (Contains FCC Approved WLAN Module K30365, FCC Approved Bluetooth K30375) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
About Radio Waves Do not use this product near medical equipment or electronic equipment. Radio wave interference can affect the operation or performance of the equipment. Users in Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Paper types This product can be used to print on both recycled and virgin paper (certified to an environmental stewardship scheme), which complies with EN12281 or a similar quality standard. In addition it can support printing on media down to a weight of 64g/m2, lighter paper means less resources used and a lower environmental footprint for your printing needs.
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangereuses généralement associées aux équipements électriques et électroniques.
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la Directiva RAEE (2012/19/UE) i la legislació nacional.
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.canon-europe.com/weee.
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en effektiv användning av naturresurserna.
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia odpadów, np.
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo.
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When repairing, lending, or disposing of the printer Keeping Print Quality High 128
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Transporting Your Printer When relocating the printer, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the print head and FINE cartridge left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
When repairing, lending, or disposing of the printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paintstick, or bleed if water or sweat comes in contact with the printed area.
Main Components and Their Use Main Components Power Supply LCD and Operation Panel 134
Main Components Front View Rear View Inside View Operation Panel 135
Front View (1) operation panel Use to change the settings of the printer or to operate it. Operation Panel (2) document cover Open to load an original on the platen glass. (3) feed slot cover Prevents anything from falling into the feed slot. Open it to slide the paper guides, and close it before printing. (4) paper support Extend to load paper in the rear tray. (5) rear tray cover Open to load paper in the rear tray. (6) rear tray Load paper here.
Loading Paper in the Cassette (9) paper guides Align with right/left/front sides of the paper stack. (10) cassette cover Detach to load paper in the cassette. (11) paper output tray Printed paper is ejected. Pull out it before printing. (12) paper output support Extend to support ejected paper. (13) output tray extension Open to support ejected paper. (14) platen glass Load an original here.
Rear View (1) rear cover Detach when removing jammed paper. (2) transport unit cover Open when removing jammed paper. (3) power cord connector Plug in the supplied power cord. (4) USB port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer.
Inside View (1) scanning unit / cover Scans originals. Also, lift and open it to replace an FINE cartridge or to remove jammed paper inside the printer. (2) FINE cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. (3) ink cartridge locking cover Lock the FINE cartridge into place. (4) FINE cartridge holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Operation Panel (1) ON button/ON lamp Turns the power on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. (2) HOME button Used to display the HOME screen. LCD and Operation Panel (3) LCD Displays messages, menu items, and the operational status. (4) Black button Starts black & white copying, scanning, etc. (5) Stop button Cancels operation when print, copy, or scan job is in progress.
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 141
Confirming that the Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The LCD will turn off if the printer is not operated for about 10 minutes. To restore the display, press any button except the ON button or perform the print operation. You cannot change the wait time before the LCD turns off.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is displayed on the LCD, see An Error Occurs. • You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network.
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default.
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • • • • • The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn. The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, Unplugging the Printer and call for service.
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced. 1. Press the ON button to turn the printer off. 2. Confirm that the ON lamp is off. 3. Unplug the power cord.
LCD and Operation Panel You can select the function such as copy or scan from the HOME screen on the LCD. Select a menu on the HOME screen, then select an item or option on the menu screen or settings screen. Operations on the Home Screen Use the , , , or button (A) to select a menu, an item, or an option, then press the OK button (B) to finalize the selection or to proceed with the procedure. To return to the previous screen, press the Back button (C).
(Signal strength: 81 % or more): You can use the printer over a wireless LAN without any problems. (Signal strength: 51 % or more): The problem such as the printer cannot print may occur according to the network status. We recommends placing the printer near the wireless router. (Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place the printer near the wireless router. Wireless LAN is enabled but the printer is not connected to the wireless router.
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel 149
Changing Printer Settings from Your Computer (Mac OS) Managing the Printer Power Changing the Printer Operation Mode 150
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allows you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period. The Auto power on function automatically turns on the printer when data is received. 1. Selecting Device settings from Remote UI 2. Click Energy saving settings 3.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion. Check this check box to prevent paper abrasion.
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web service setup System information ECO settings Quiet setting 153
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amount as an example. 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. LCD and Operation Panel 3. Select Settings. 4. Select Device settings. The Device settings screen is displayed. 5. Select a setting item to adjust. The setting screen for the selected item is displayed. 6. Select a setting item. 7.
For more on setting items on the operation panel: Setting Items on Operation Panel 155
Setting Items on Operation Panel Items for Printer Device user settings Web service setup Language selection ECO settings Quiet setting Items for Paper/Printing Print settings Feed settings PictBridge print settings Items for Maintenance/Management System information Firmware update LAN settings Reset setting 156
Print settings • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. • Extended copy amount Selects the amount of image that extends off the paper when printing in borderless (full). Slight cropping may occur at the edges since the copied image is enlarged to fill the whole page.
LAN settings Wireless LAN Wireless Direct Common settings Wireless LAN • WLAN active/inactive Enables/disables wireless LAN. • Wireless LAN setup Selects the setup method for wireless LAN connection. ◦ Easy wireless connect Select if you specify the settings of the access point information to the printer directly from a device (e.g. smartphone, or tablet) without operating the wireless router. Follow the on-screen instructions of the connecting device for the setup procedure.
Items Setting SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX (up to 32 characters) Wireless LAN security Inactive/WEP(64bit)/WEP(128bit)/WPA-PSK(TKIP)/WPA-PSK(AES)/ WPA2-PSK(TKIP)/WPA2-PSK(AES) Signal strength (%) XXX IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX.
• Wireless Direct setting list The list of Wireless Direct settings of this printer is displayed on the LCD. Select Print details and then Yes to print the list. Printing Network Settings Important • The network settings printout contains important information about your network. Handle it with care. The following setting items are displayed. (Some setting items are not displayed depending on the printer settings.
Specifies the printer name. You can use up to 15 characters for the name. Note • You cannot use the same printer name as that already used for other LAN connected devices. • You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. • WSD setting Setting items when you use WSD (one of the network protocols supported in Windows 8.1, Windows 8, Windows 7, and Windows Vista). ◦ Enable/disable WSD Selects whether WSD is enabled or disabled.
• RAW protocol Enables/disables RAW printing. • LLMNR Enables/disables LLMNR (Link-Local Multicast Name Resolution). Selecting Active allows the printer to detect printer's IP address from the printer name without a DNS server. • PictBridge communication Setting items for printing from a PictBridge (Wireless LAN) compliant device. ◦ Enable/disable communication Selecting Enable allows you to print from a PictBridge (Wireless LAN) compliant device. ◦ Timeout setting Specifies the timeout length.
Device user settings • Key repeat Enables/Disables continuous input by pressing and holding down the , , , or button when setting the number of copies, changing the photo displayed on the LCD, setting the zoom ratio, etc. • Device info sending settings Selects whether you will send the printer usage information to Canon server. The information sent to Canon will be utilized to develop better products. Select Agree to send the printer usage information to Canon server.
Important • When you change the PIN code, pairing with all Bluetooth compatible devices is canceled. ◦ Set Bluetooth device name Specifies the printer name for Bluetooth connection. Note • If the printer cannot be paired to the Bluetooth compatible device after you changed some settings in Bluetooth settings see below.
Language selection Changes the language for the messages and menus on the LCD.
Firmware update You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Note • Only Check current version is available when Inactive is selected for WLAN active/inactive of Wireless LAN in LAN settings. • Install update Performs the firmware update of the printer. If you select Yes, the firmware update starts. Follow the onscreen instructions to perform update.
Feed settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. For details: Paper Settings • Register paper information Registers the paper size and the media type you load on the rear tray and in the cassette. Note • Plain paper can only be loaded in the cassette.
Reset setting You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings back to the default. • Settings only Sets the settings such as the paper size or media type back to the default. • Device info sending settings only Sets only the device information sending settings back to the default. • Reset all Sets all settings you made to the printer back to the default.
Web service setup Select this setting item from Web service setup on Settings. • Web service connection setup The following setting items are available. ◦ Google Cloud Print setup Registers/Deletes the printer to/from Google Cloud Print. ◦ IJ Cloud Printing Center setup Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center.
System information To display this menu, select System information on • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address of wireless LAN Displays the MAC address for wireless LAN. 170 Setup.
ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the printer automatically to save electricity. Using Duplex Printing Using Power Saving Function Using Duplex Printing Follow the procedure below to use duplex printing. 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. LCD and Operation Panel 3. Select Settings. 4. Select ECO. 5. Select Two-sided printing setting. 6. Specify settings as necessary. A.
Using Power Saving Function Follow the procedure below to use power saving function. 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. LCD and Operation Panel 3. Select Settings. 4. Select ECO. 5. Select Energy saving settings. 6. Check on-screen instructions and select Next. 7. Specify settings as necessary. A. Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer. B.
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. LCD and Operation Panel 3. Select Settings. 4. Select Quiet setting. 5. Select Use quiet mode. The confirmation screen is displayed and the icon appears as the Quiet setting menu icon.
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
• Letter: 0.26 inches (6.4 mm) • Other sizes: 0.14 inches (3.4 mm) -Right margin: • Letter: 0.25 inches (6.3 mm) • Other sizes: 0.14 inches (3.4 mm) Operating environment Temperature: 41 to 95 °F (5 to 35 °C) Humidity: 10 to 90 % RH (no condensation) * The performance of the printer may be reduced under certain temperature and humidity conditions.
Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5" x 11.7"/216 x 297 mm Scanning resolution Optical resolution (horizontal x vertical) max: 1200 x 2400 dpi *1 Interpolated resolution max: 19200 x 19200 dpi *2 *1 Optical Resolution represents the maximum sampling rate based on ISO 14473. *2 Increasing the scanning resolution will limit the maximum possible scanning area.
Note: Operation can only be guaranteed on a PC with pre-installed Windows 7 or later. .NET Framework 4.5.2 or 4.6 is required. Hard Disk Space 3 GB Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Mac OS Operating System OS X v10.10.5 - OS X v10.11, macOS Sierra v10.12 Hard Disk Space 1.5 GB Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 178
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions.
Page Sizes You can use the following page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using. Standard sizes: • Letter • • • • • • • • • • • • • • • • • • Legal A4 B5 A5 L(89x127mm) KG/4"x6"(10x15) 2L/5"x7"(13x18) Square 5"x5" 127x127mm Hagaki Hagaki 2 Card 2.17"x3.
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Rear Tray Cassette Paper Output Tray Canon Red Label Superior Approx. 100 sheets Approx. 100 sheets Approx. 50 sheets Canon Océ Office Colour Paper Approx. 80 sheets Approx. 80 sheets Approx. 50 sheets High Resolution Paper *1 Approx. 80 sheets N/A Approx. 50 sheets Paper for printing photos: Media Name
Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Paper Output Tray Plain Paper (including recycled paper)*1 Approx. 100 sheets (10 Approx. 100 sheets sheets: Legal) Approx. 50 sheets (10 sheets: Legal) Envelopes 10 envelopes N/A *3 T-Shirt Transfers 1 sheet : A4 N/A *3 Greeting Card 1 sheet : Letter N/A *3 *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Printing Using Operation Panel Paper Settings 185
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (AirPrint) Printing Using Canon Application Software Printing Using a Web Service 186
Printing from Application Software (AirPrint) Printing Using AirPrint Basic Adding AirPrint Printer How to Open AirPrint Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing AirPrint Printer That Is No Longer Required from List of Printers 187
Printing Using AirPrint You can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printer driver is not installed or the application is not downloaded. Print with AirPrint from a Mac 1. Check that printer power is on Note • If Auto power on is enabled, printer automatically turns itself on when receiving a print job. 2. Load paper in printer 3. Start printing from your application software The Print dialog opens. 4.
Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from Media & Quality of the pop-up menu. Important • An error may occur if the paper size/type set in the print dialog is different from the paper size/ type set on the printer. Select the correct items on the print dialog and the printer that correspond to the paper being printed. • If printing in A4, A5, JIS B5, or US Letter, set the desired feed position (Main Tray or Rear Tray) from Feed from of the print dialog.
Printing of Envelopes For printing on the envelope from Mac with AirPrint, refer to the following. Print result image Orientation of print data Orientation of loading envelope The print data is rotated by 180 degrees against the print result image. Load the envelope in vertically with the address side facing up so that the folded flap of the envelope will be faced down on the right side.
Adding AirPrint Printer Procedure for adding AirPrint printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. 1. Check whether Default is selected in the displayed dialog Note • It may take a little time for the name of your printer to appear. 2. Select the printer Select the printer listed as Bonjour Multifunction.
How to Open AirPrint Printer Settings Screen The settings screen of the AirPrint printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners.
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print Queue... The print status check screen appears. 3. Select the unnecessary print job and click (Delete) The selected print jobs will be deleted.
Removing AirPrint Printer That Is No Longer Required from List of Printers AirPrint printer that is no longer in use can be removed from the list of printers. Before removing AirPrint printer, remove the cable connecting the printer and PC. You cannot remove the AirPrint printer if not logged in as the administrator. For information about an administrative user, refer to the user's manual for the Mac OS. 1. Open System Preferences, and select Printers & Scanners 2.
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct 196
Printing from iOS Device (AirPrint) Use AirPrint to print photographs, E-mails, web pages, and other documents without having to download special applications. Checking Your Environment First, check your environment. • AirPrint Operation Environment iPhone, iPad, and iPod touch running the latest version of iOS • Requirement The iOS device and the printer must be connected to the same network over a LAN or connected directly without wireless router. Printing with AirPrint from iOS Device 1.
Menu options appear. 4. Tap Print 5. Select your model name from Printer on Printer Options. Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application.
6. Check Print Settings Set the number of copies to be printed and print options, as needed. 7. Tap Print When you execute printing, the printer prints according to the specified settings. Note • It can take the wireless LAN a few minutes to get connected after the printer turns on. Print after checking that the printer is connected to the network. • You cannot use AirPrint if Bonjour settings of printer are disabled. Check LAN settings of printer and enable Bonjour settings.
Checking Print Status You can check the print status of AirPrint from Print Center. Click the Home button in the iOS device twice to switch to multitask mode, swipe towards the right to display Print Center, then tap on it. Deleting Print Job To delete a print job with AirPrint, use one of the following two methods: • From printer: Use Stop button to cancel the print job.
Printing/Scanning with Wireless Direct You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly. Follow the procedure below to use Wireless Direct. 1. Enable Wireless Direct. 2. Connect devices to printer. 3.
7. Select Wireless Direct active/inactive. 8. Select ON. The confirmation screen asking if you display the password information appears. 9. Select Yes or No. The list of Wireless Direct settings is displayed. The device detects the printer by the identifier (SSID). Note • You can check the following. • • • • SSID Security setting Password Printer's name which appears on a Wi-Fi Direct compatible device The password is required when connecting a device to the printer.
Your device is connected to the printer. Note • Check the password for the Wireless Direct. Check by one of the following methods. • Display on the LCD. LAN settings • Print the network settings. Printing Network Settings • Depending on the device you are using, entering the password is required to connect a device to the printer via wireless LAN. Enter the password specified for the printer.
4. Select Device settings. 5. Select LAN settings. 6. Select Wireless Direct. 7. Select a setting item. • To change the identifier (SSID) for Wireless Direct Select A to display the setting screen of the identifier (SSID). The identifier (SSID) is the printer's name (device name) displayed on a Wi-Fi Direct compatible device. Follow the procedure below to change the identifier (SSID). 1. Select the entry field. 2. Enter the identifier (SSID) (up to 32 characters). 3. Select Auto update or OK.
• To change the confirmation screen setting when a Wi-Fi Direct compatible device is connecting to the printer Select C to display the confirmation screen. If you want the printer to display the screen to inform you a Wi-Fi direct compatible device is connecting to the printer, select Yes. Important • To prevent an unauthorized access, we recommend you should not change the setting from the default. • To check the current Wireless Direct settings Select D to display the confirmation screen.
Printing Using Operation Panel Printing Templates Such as Lined or Graph Paper 206
Printing Templates Such as Lined or Graph Paper You can print a template form such as lined paper, graph paper, or checklist, etc. on A4, B5, or Letter-sized plain paper. Printable template forms Printing template forms Printable template forms The following templates are available: • Notebook paper You can select three line spacing formats. Setting on the LCD: ◦ Notebook paper 1 (8 mm) ◦ Notebook paper 2 (7 mm) ◦ Notebook paper 3 (6 mm) Note • You cannot print Notebook paper on B5 sized paper.
• Staff paper You can print staff paper with 10 or 12 staves. Setting on the LCD: ◦ Staff paper 1 (10 staves) ◦ Staff paper 2 (12 staves) • Handwriting paper You can print handwriting paper. Setting on the LCD: Handwriting paper (3 lines) • Weekly schedule You can print a weekly schedule form. Setting on the LCD: Weekly schedule (vertical) • Monthly schedule You can print a monthly schedule form.
4. Select template you want to print. Printable template forms 5. Specify settings as necessary. • Copies Specify the number of copies. • Page size Select the page size depending on the loaded paper. Note • Depending on the form, some setting of page size cannot be specified. If it is selected, and Error details are displayed on the LCD. In this case, select on the upper left on the LCD to check the message and change the setting. • Type (Media type) The paper type is set to Plain paper.
Press the Black button for printing following forms.
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver.
• When you insert the cassette: The screen to register the cassette paper information is displayed. Register the paper size and the media type according to the loaded paper. * You can load only plain paper in the cassette.
When you start printing or copying, a message is displayed. Selecting OK on the LCD displays the paper setting specified for printing or copying under the message. Check the message and select OK. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the choices below may not be displayed. Print with the loaded paper. Select if you want to print on the paper loaded without changing the paper settings.
For example, when the paper setting for printing or copying is A5 and the paper information registered to the printer is A4, you load A5 sized paper before you start printing or copying. The paper information registration screen is displayed after replacing the paper and closing the feed slot cover or inserting the cassette. Register the paper information according to the paper that you loaded.
Copying Making Copies Reducing/Enlarging Copies Basics Two-Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 215
Making Copies This section describes the procedure to copy with Standard copy. 1. Make sure printer is turned on. 2. Load paper. 3. Select Copy on the HOME screen. LCD and Operation Panel 4. Select Standard copy. The Copy standby screen is displayed. 5. Load original on platen glass. 6. Specify settings as necessary. A. Displays the screen to specify the number of copies. Use the buttons to specify the number of copies. If you keep pressing the buttons, the number scrolls by 10. B.
For more on the setting items: Setting Items for Copying C. Displays the preview screen to preview an image of the printout. For details: Displaying Preview Screen 7. Press Color button for color copying, or Black button for black & white copying. The printer starts copying. Remove the original on the platen glass after copying is complete. Important • Do not open the document cover or remove the original from the platen glass until scanning is completed. Note • To cancel copying, press the Stop button.
Load the original on the platen glass and press the same button (the Color button or the Black button) as the one which you previously pressed. Important • When you load the original on the platen glass, move the document cover gently. Note • When Print qlty (print quality) is set High, you cannot add the copying job. • When you add the copying job, the number of copies or the settings such as the page size or media type cannot be changed.
Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen Note • For more on the print setting screen or the setting item for Photo copy, see Copying Photos. How to display the print setting screen varies with the copy menu. • In Standard copy: The following screen is displayed by selecting Settings on the Copy standby screen. • In Borderless copy: The following screen is displayed before copying.
displayed on the LCD. In this case, select and change the setting. on the upper left on the LCD to check the message • The settings of the page size, media type, etc. are retained even if the printer is turned off. • When copying starts in the copy menu that is not available with the specified setting, The specified function is not available with current settings. is displayed on the LCD. Change the setting, following the on-screen instructions. You can specify the following setting items.
Copying Four Pages onto Single Page • 2-sidedPrintSetting Select whether to perform two-sided copying.
Scanning Scanning from Computer (Windows) Scanning from Computer (AirPrint) Scanning from Operation Panel Scanning Using Smartphone/Tablet 222
Scanning from Computer (AirPrint) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) 223
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos.
Note • To set the applications to integrate with, see Settings Dialog.
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility Lite main screen, and then scan again.
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) 228
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan Utility Lite. 3. To specify the paper size, resolution, PDF settings, etc., click Settings..., and then set each item in the Settings dialog.
Scanning Tips Positioning Originals (Scanning from Computer) 230
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction. • Close the document cover when scanning.
Important Important • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format. • For the portions in which items cannot be scanned, click Home to return to the top page of the Online Manual for your model and search for "Loading Originals." Multiple items: Allow 0.
2. Place documents on ADF, and then adjust document guides to width of documents. Insert the documents face-up until a beep sounds. To scan both sides of the documents, place the documents face-up. Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around.
Frequently Asked Questions Network Cannot Find Printer on Network Cannot Find Printer while Using Wireless LAN Network Key Unknown Cannot Print or Connect For other questions about network, click here.
Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (Mac OS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wireless LAN Printer Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use.
Printing/Scanning from Smartphone/Tablet Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router SSID for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on Printer Status Monitor (Windows) Packets Are Sent Constantly (Windows) Wire
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 238
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wireless LAN 239
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN Settings Is printer set to allow wireless communication? Make sure the or icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Is printer connected to wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. If icon is displayed: • Checking wireless router location After checking the wireless router setting, make sure the printer is not placed far away from the wireless router. The printer can be up to 50 m (164 ft) from the wireless router indoors.
Important • Depending on the wireless router, note that different SSID is assigned for a bandwidth (2.4 GHz or 5 GHz) or its usage (for PC or game machine) using alphanumeric characters at the end of SSID. Check the SSID of the wireless router for the printer on the LCD. Select the icon on the lower left, select Yes, and then check SSID. For more on the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings • Print the network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer.
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing RIGHT. For details, refer to the instruction manual supplied with the USB cable.
4. Turn off printer. 5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on web page. Note • You can use the Setup CD-ROM to redo setup. • For Mac OS: 1. Click Next. ◦ If the screen telling you that installation has not been completed appears, click Abort on displayed screen and finish setup. ◦ If the Connection failed. screen appears: 1. Click Next. 2. Click Next on displayed screen. 3. Click Back to Top on Select Printer screen. 4.
Cannot Find Printer while Using Wireless LAN Check1 Make sure the printer is turned on. Check2 Check the If the (Network status) icon on LCD. icon is displayed, wireless LAN is disabled. Select Active on WLAN active/inactive in Wireless LAN under LAN settings. If the icon is displayed, see Check 3 or later checking items to make sure whether printer setup is complete or the settings of wireless router to connect are correct. Make sure printer setup is complete.
Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Note • If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. (Windows) Check8 If not, select it to enable bidirectional support. Check9 Make sure security software's firewall is off.
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 254
Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print or Scan from a Computer Connected to the Network Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Check7 Make sure you are using a valid channel. Usable wireless channels may be limited depending on wireless network device used by your computer. See the instruction manual provided with your computer or wireless network device to check usable wireless channels. Check8 Make sure channel set on wireless router is a usable channel as confirmed in Check 7. If it is not, change the channel set on the wireless router. Check9 Make sure security software's firewall is off.
Make sure wireless LAN is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for devices. Check the destination on your device. For details, refer to your device's instruction manual or visit the manufacturer's website.
Check1 Make sure the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Check2 If MP Drivers are not installed, install them. (Windows) Install the MP Drivers using the Setup CD-ROM or install them from the Canon website. Check3 Make sure wireless router does not restrict which computers can access it.
Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 The authentication method, passphrase, and dynamic encryption type must be the same for the wireless router, the printer, and your computer. Enter the passphrase configured on the wireless router (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Perform setup using the Setup CD-ROM or from the web page. • For Mac OS: Perform setup from the web page. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
If filtering MAC addresses or IP addresses at wireless router, check that MAC addresses or IP addresses for computer, network device, and printer are registered. Check2 Check3 If using WPA/WPA2 or WEP key, make sure encryption key for computer, network device, and printer matches key set for wireless router. Not only the WEP key itself, but also the key length, key format, the key ID to use, and the authentication method must be the same for the printer, the wireless router, and the computer.
Other Network Problems Checking Network Information Restoring to Factory Defaults 264
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings • Print the network settings.
Make sure Wi-Fi is selected as network interface. 3. Check the IP address or MAC address. Click TCP/IP to check the IP address. Click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start button and select Command Prompt. In Windows 8.1, select Command Prompt from the Start screen.
3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings • Print the network settings.
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup using the Setup CD-ROM or from the web page. • For Mac OS: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible.
Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory 269
Printing Does Not Start Make sure printer is securely plugged in and press ON button to turn it on. Check1 The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts. Make sure printer is properly connected to computer.
• For Windows: Deleting the Undesired Print Job • For Mac OS: Deleting the Undesired Print Job Check5 Is your printer's printer driver is selected when printing? The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer.
No Ink Comes Out Check1 When a FINE cartridge runs out of ink, replace it with a new one. Check2 Is the FINE cartridge installed properly? If you do not close the ink cartridge locking cover correctly, ink may not be ejected correctly. Open the scanning unit / cover to open the ink cartridge locking cover, and then close it. Press down the ink cartridge locking cover until it clicks into place.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Note • If the feed slot cover is opened, close it slowly. Check7 Clean paper feed roller. Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary.
Check9 Are transport unit cover and rear cover attached properly? See Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
See also the sections below: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Colors Are Unclear Lines Are Misaligned Paper Is Smudged / Printed Surface Is Scratched Cannot Complete Printing Vertical Line Next to Image Part of Page Is Not Printed (Windows) Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors 277
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong 278
White Streaks Appear Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Press down the ink cartridge locking cover until it clicks into place. • When copying, see also the sections below: Check6 Is platen glass dirty? Clean the platen glass. Cleaning the Platen Glass and Document Cover Check7 Make sure original is properly loaded on platen glass.
Colors Are Unclear Check1 Is nozzle check pattern printed properly? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven. • If nozzle check pattern is not printed correctly: After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
Lines Are Misaligned Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. We recommend putting unused paper back into the package and storing it flat.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
Opening Printer Driver's Setup Screen 3. Click Maintenance tab and Custom Settings. 4. Select Prevent paper abrasion check box and click OK. ◦ For Mac OS: Adjust the setting to prevent paper abrasion from Remote UI. Opening Remote UI for Maintenance If intensity is set high, reduce intensity setting and try printing again. Check5 If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion.
Check10 Set longer ink drying time. This allows the printed surface to dry, preventing smudges and scratches. • For Windows: 1. Make sure printer is turned on. 2. Open printer driver setup window. Opening Printer Driver's Setup Screen 3. Click Maintenance tab and Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and click OK. 5. Check message and click OK. • For Mac OS: Set the waiting time using Remote UI.
Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Print Results Are Unsatisfactory Note • The direction of the vertical line pattern may vary depending on the image data or the print setting. • This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is ejected for cleaning.
Scanning Problems (Mac OS) Scanning Problems 288
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 289
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 4 Check 5 Restart the computer.
Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your application.
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Shows Wrong Language 292
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the setting from the operation panel: 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. 3. Select Settings. 4. Select ECO. 5. Select Energy saving settings. 6. Check on-screen instructions and select Next. 7.
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed. Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing RIGHT. For details, refer to the instruction manual supplied with the USB cable. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver.
Installation and Download Problems Cannot Install MP Drivers (Windows) Updating MP Drivers in Network Environment (Windows) 297
Cannot Install MP Drivers (Windows) • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list on left. ◦ In Windows 7, click Start, and then click Computer. 2. Double-click the CD-ROM icon in the window that appears.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen • Other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection. The printer is detected automatically in the network.
Errors and Messages An Error Occurs Message (Support Code) Appears 301
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, an error message appears on the computer screen and the LCD. When a Support Code and a message are displayed on the computer screen (Windows): When a Support Code and a message are displayed on the LCD: A support code and action for the error appears on the LCD. For details on how to resolve errors, see List of Support Code for Error.
Message (Support Code) Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the LCD, see below. Message Appears on LCD If a message appears on the computer, see below.
Error Regarding Power Cord Being Unplugged Is Displayed (Windows) The printer may have been unplugged while it was on. Check the error message that appears on the computer and click OK. The printer starts printing. See Unplugging the Printer for unplugging the power cord. Writing Error/Output Error/Communication Error (Windows) Check1 If the ON lamp is off, make sure printer is plugged in and turn it on. The ON lamp flashes while the printer is initializing.
2. Double-click Universal Serial Bus controllers and USB Printing Support. If USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Check2 Make sure printer is properly connected to computer. 3. Click General tab and check for a device problem. If a device error is shown, see Windows Help to resolve it.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note • When the information is being sent, a warning such as an Internet security message may appear. Make sure the program name is "IJPLMUI.exe" and allow it.
Note • A confirmation/warning dialog box may appear when installing, uninstalling or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1.
List of Support Code for Error Support code appears on the LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and computer screen and take the appropriate action in response.
• 6000 to 6ZZZ 6000 6001 6004 6500 6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 • A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note • If you cannot pull out the paper, turn the printer back on without pulling forcibly.
Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
1303 Cause Paper is jammed when feeding paper from cassette. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feeder of the cassette: Pull out the cassette, and then remove the paper slowly with both hands. • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper. 2.
1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feeder of the cassette: Pull out the cassette, and then remove the paper slowly with both hands. • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper. 2.
1313 Cause Paper is jammed as printer pulled in printed paper. What to Do If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following locations. • Paper output slot 1300 • Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve the problem, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Turn off printer and unplug it. 2. Open scanning unit / cover. Important • Do not touch white belt (A).
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees. 6. Make sure all jammed paper is removed.
If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the FINE cartridge holder? • Any small bits of paper left in the printer? • Any paper left in the left and right empty spaces (B) in the printer? 7. Close scanning unit / cover. All jobs in the print queue are canceled. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly.
Removing Jammed Paper from Rear Side Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Rotate printer so that rear side of printer faces toward you. 2. Open rear tray cover and then pull up paper support. 3. Detach rear cover. Pull out the rear cover.
4. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1. Detach transport unit cover. Lift up the transport unit cover and pull out it.
2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.
5. Attach rear cover. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guides with the both edges of the paper when you load paper in the rear tray. • Set paper information for the paper in the rear tray. After carrying out the above measures, select OK on the LCD.
1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. • Align the paper guides with the both edges of the paper when you load paper in the cassette. • Set paper information for the paper in the cassette. After carrying out the above measures, select OK on the LCD.
1200 Cause Scanning unit/cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
1430 Cause FINE cartridge cannot be recognized. What to Do Remove the FINE cartridge and reinstall it. If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If this still does not solve the problem, contact your nearest Canon service center to request a repair.
1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
1686 Cause The ink may have run out. What to Do The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
1687 Cause FINE cartridge is not installed properly. What to Do Open the scanning unit / cover to open the ink cartridge locking cover, and then remove the FINE cartridge. Then install the FINE cartridges again. Press down the ink cartridge locking cover until it clicks into place. After you install the FINE cartridge, close the scanning unit / cover.
1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the scanning unit (cover). If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing.
1890 Cause Protective material or tape may still be attached to FINE cartridge holder. What to Do Open the scanning unit / cover and make sure the protective material and tape have been removed from the FINE cartridge holder. If the protective material or tape is still there, remove it and close the scanning unit / cover. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2110 Cause Paper settings for printing or copying do not match cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) • For copying, make the copy paper settings to match cassette paper information set on the printer.
What to Do Select OK on the LCD again to display the screen below. Select the appropriate action. Note • Depending on settings, some of the options below may not appear. Print with the loaded paper. Select this option to print or copy onto the paper in the cassette without changing the paper settings. For example, if the print or copy paper setting is A5, and cassette paper information is set to A4, the A5 size setting is used to print or copy onto the paper in the cassette.
• To change the message view setting when printing or copying using the operation panel of the printer: Feed settings • To change the message view setting when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (Mac OS) 338
2900 Cause Scanning print head alignment sheet failed. What to Do Select OK on the printer's LCD and check the following. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • Make sure the platen glass and the print head alignment sheet are not dirty. • Make sure the loaded paper is correct. For print head alignment, load A4 or Letter-sized plain paper. • Make sure the print head nozzle is not clogged.
2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark alignment mark in the bottom right corner of the sheet with the . 2. Slowly close document cover and select OK on LCD. The printer starts scanning the print head alignment sheet, and automatically adjusts the print head position.
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
5011 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5012 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the FINE cartridges are properly installed. Open the scanning unit / cover and press down the ink cartridge locking cover to make sure the FINE cartridges are properly installed. Turn the printer back on.
5200 Cause Printer error has occurred. What to Do Turn off printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5B02 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. List of Support Code for Error (Paper Jams) Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
C000 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the FINE cartridges are properly installed. Open the scanning unit / cover and press down the ink cartridge locking cover to make sure the FINE cartridges are properly installed. Turn the printer back on.
