TR8500 series Online Manual Basic Operation Network Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Faxing Frequently Asked Questions List of Support Code for Error English
Contents Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Basic Operation. . . . . . .
Before Inserting the Memory Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Inserting the Memory Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Removing the Memory Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Replacing Ink Tanks. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Unsupported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Handling Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scanning Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 Positioning Originals (Scanning from Computer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Faxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 Preparing for Faxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Paper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348 Memory Reception. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350 Other Useful Fax Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Document Stored in Printer's Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cannot Proceed beyond Printer Connection Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385 Cannot Find Printer while Using Wireless LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387 Network Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390 Printer Suddenly Cannot Be Used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Does Not Come On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442 Power Shuts Off By Itself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443 USB Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444 Cannot Communicate with Printer via USB. . . . . . . . . . . . . . . . . . .
5012. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493 5100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494 5200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495 5B00. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 11
Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information.
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved.
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 8: Apple Inc. copyright notice (BSD) ----Copyright (c) 2007 Apple Inc.
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. LEADTOOLS Copyright (C) 1991-2009 LEAD Technologies, Inc.
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* Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying Printing Photos from Memory Card Faxing 25
Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the rear tray cover (A) and then pull up the paper support (B). 2. Open the feed slot cover (C). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (D) with the paper width.
5. Close the feed slot cover (E) gently. After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the touch screen. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
7. Open the operation panel (F), pull out the paper output tray (G) and paper output support (H), and open the output tray extension (I). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Click the My Image Garden icon (J) in Quick Menu. The Guide Menu screen is displayed. Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 9.
10. Click the folder (L) with photos you want to print. 11. Click the photos (M) you want to print. For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For Mac OS: To select two or more photos at a time, click photos while pressing the command key. 12. Click Print (N). 13. Specify the number of copies, etc. For Windows: Specify the number of copies, your printer name, media type, etc.
For Mac OS: Specify the number of copies. 14. Start printing. For Windows: Click Print. For Mac OS: Click Print. When the Print dialog starts, specify your printer name, paper size, etc., then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways. • For Windows: My Image Garden Guide • For Mac OS: My Image Garden Guide • If your printer is not displayed on Mac OS, the AirPrint setting in My Image Garden may not be correct.
Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY 1. Open the rear tray cover (A) and then pull up the paper support (B). 2. Open the feed slot cover (C). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (D) with the paper width.
5. Close the feed slot cover (E) gently. After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
7. Open the operation panel (F), pull out the paper output tray (G) and paper output support (H), and open the output tray extension (I). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 9. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 10. Select a photo. You can also select multiple photos at once.
Copying This section describes how to load originals and copy them to plain paper loaded in the cassette. 1. Pull out the cassette (A) from the printer. 2. Remove the cassette cover (B). 3. To load A4 sized paper in the cassette, press down the lock (C) on the cassette, then extend the cassette.
Important • Do not extend the cassette when loading other than A4 sized paper in the cassette. 4. Load the paper stack WITH THE PRINT SIDE FACING DOWN. 5. Align the paper guides (D) with the paper length and width. 6. Mount the cassette cover, and then insert the cassette into the printer.
After inserting the cassette into the printer, the paper information registration screen for the cassette is displayed on the touch screen. 7. Select the size of the loaded paper in the cassette at Page size, and then select Register. 8. Open the operation panel (E), pull out the paper output tray (F) and paper output support (G), and open the output tray extension (H). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing.
9. Select 10. Select Copy (I) on the HOME screen. Standard copy. 11. Open the document cover (J). 12. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (K).
13. Close the document cover. 14. Confirm the paper settings, then press the Black button (L) or Color button (M). Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features.
Printing Photos from Memory Card This section describes how to print photos on a memory card. 1. Open the rear tray cover (A) and then pull up the paper support (B). 2. Open the feed slot cover (C). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (D) with the paper width.
5. Close the feed slot cover (E) gently. After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the touch screen. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
7. Open the operation panel (F), pull out the paper output tray (G) and paper output support (H), and open the output tray extension (I). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Insert the memory card. * The figure below shows the SD/SDHC/SDXC memory card as an example. Note • For details on inserting memory cards other than SD/SDHC/SDXC, see below. Inserting the Memory Card 9.
Important • Do not remove the memory card during printing. Data on the memory card may be damaged. Note • Your printer is equipped with many other convenient photo print features.
Faxing Fax multiple documents in black and white as follows. 1. Open the document tray (A). 2. Insert the document WITH THE SIDE TO SCAN FACING UP. 3. Adjust the document guide (B). 4. Select FAX (C) on the HOME screen.
5. Select Enter the number (D). 6. Enter the fax number (E) and select OK (F). 7. Press the Black button (G).
Note • Many other convenient faxing features are available.
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the SSID and security protocol on the printer.
Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet. For more on setup procedure, click here. Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet.
• Notices when printing using web service: Notice for Web Service Printing 48
Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices connected to the printer using Wireless Direct cannot communicate with each other. • Firmware updates for the printer are not available while using Wireless Direct.
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing LAN Connection Method/Changing Wireless LAN Connection Method 51
Default Network Settings LAN Connection Defaults Item Default WLAN active/inactive Inactive SSID BJNPSETUP Wireless LAN security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TR8500 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable Wired LAN DRX settin
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For Mac OS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connecting to Another Computer via LAN/Changing from USB to LAN Connection For Windows: For Mac OS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or from the web page. For Mac OS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load three sheets of A4 or Letter-sized plain paper. 3. Select "Network status" on the touch screen. Using the Operation Panel 4. Check message and select Yes. 5. Select Print details. 6. Select Yes.
2-1 Diagnostic Result Diagnostic result XXXXXXXX 2-2 Result Codes Result codes XXXXXXXX 2-3 Result Code Details Result code details http://canon.
3-2-21 Stateless Prefix Stateless prefix length XXX Length2 2 3-2-22 Stateless Address3 Stateless address 3 3-2-23 Stateless Prefix Length3 Stateless prefix length XXX 3 3-2-24 Stateless Address4 Stateless address 4 3-2-25 Stateless Prefix Length4 Stateless prefix length XXX 4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX XXXX
3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable 3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-3-14 Link Local Prefix Length Link local prefix length XXX 3-3-15 IPsec IPsec setting Active 3-3-16 Security Protocol Security method – 4 Wired LAN Wired LAN Enable/Disable 4-1 MAC Address MAC address XX:XX:XX:XX:XX:XX 4-2 Connection Wired LAN status Active/Inactive 4-3 TCP/IPv4 TCP/IPv4 Enable 4-4 IP Address IP address XXX.XXX.XXX.
4-17 Stateless Prefix Stateless prefix length XXX Length4 4 4-18 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-19 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-20 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-21 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-25 IPsec IPsec setting Active 4-26 Security Protocol Security method ESP/ESP & AH/AH 4-27 Wired LAN
5-18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5-19 Proxy Port Proxy port specification 1 to 65535 5-20 Cert. Fingerprt(SHA-1) Certificate fingerprint(SHA-1) XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX 5-21 Cert.
Changing LAN Connection Method/Changing Wireless LAN Connection Method Changing LAN Connection Method Changing Wireless LAN Connection Method Changing LAN Connection Method Follow either procedure below to change LAN connection method (wired or wireless). • For Windows: ◦ Redo setup using the Setup CD-ROM or from the web page.
Using the Operation Panel 3. Check message and select Yes. 4. Select LAN settings. 5. Select Wireless LAN. 6. Select Wireless LAN setup. 7. Select Easy wireless connect. 8. Check message and select Yes. Follow instructions on your smartphone or tablet. 9. If message saying setup is completed appears, select OK. • For Mac OS: Redo setup from the web page.
Handling Paper, Originals, Ink Tanks, Memory Card, etc.
Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 65
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). You can load all supported paper on the rear tray. Supported Media Types You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • When printing, select the correct page size and media type. If you select the wrong page size or media type, the printer may feed paper from the wrong paper source or may not print with the proper print quality.
Loading Paper in the Rear Tray You can load plain paper or photo paper. You can also load envelopes on the rear tray. Loading Envelopes Important • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
2. Open the feed slot cover (C). 3. Slide the paper guides to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP. 4. Slide the paper guides (D) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Important • Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (F) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). 5. Close the feed slot cover (H) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the touch screen. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register. 7. Open the operation panel (I), pull out the paper output tray (J) and paper output support (K), and open the output tray extension (L). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing.
Note • When printing, select the size and type of the loaded paper on the print settings screen of the operation panel or the computer. • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Loading Paper in the Cassette You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading.
3. Remove the cassette cover (B). 4. To load A4 sized paper in the cassette, press down the lock (C) on the cassette, then extend the cassette. Important • Do not extend the cassette when loading other than A4 sized paper in the cassette. 5. Slide the paper guide (D) in front and (E) on the right to open the guides.
6. Load the paper stack WITH THE PRINT SIDE FACING DOWN, and place it in the center of the cassette. Important • Always load paper in the portrait orientation (F). Loading paper in the landscape orientation (G) can cause paper jams. Note • Align the paper stack with the edge of the cassette as shown in the figure below. If the paper stack is in contact with the protrusion (H), the paper may not be fed properly.
7. Align the paper guide (I) in front with the paper stack. Align the paper guide (I) with where it clicks into place. 8. Slide the paper guide (J) on the right to align with the paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note • Do not load sheets of paper higher than the load limit mark (K). • Keep the paper stack height below the tabs (L) of the paper guides. 9. Mount the cassette cover, and then insert the cassette into the printer.
11. Open the operation panel (M), pull out the paper output tray (N) and paper output support (O), and open the output tray extension (P). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. Note • When printing, select the size and type of the loaded paper on the print settings screen of the operation panel or the computer.
Loading Envelopes You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wireless LAN) compliant device is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction.
2. Open the feed slot cover (C). 3. Slide the paper guides (D) to open them, and load the envelopes in the center of the rear tray WITH THE PRINT SIDE FACING UP. Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up. Up to 10 envelopes can be loaded at once. 4. Slide the paper guides (D) to align them with both sides of the envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly.
Note • Do not load envelopes higher than the load limit mark (E). 5. Close the feed slot cover (F) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the touch screen. 6. Select the size and type of the loaded envelopes in the rear tray at Page size and Type, and then select Register. 7. Open the operation panel (G), pull out the paper output tray (H) and paper output support (I), and open the output tray extension (J). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing.
Loading Originals Where to Load Originals Loading Originals on the Platen Glass Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals 81
Where to Load Originals The printer has two positions to load originals: platen glass and ADF (Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on the platen glass Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF.
Loading Originals on the Platen Glass 1. Open the document cover. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Loading Based on Use Important • Be sure to observe the following when loading the original on the platen glass. • Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. • Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original.
Important • After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan.
Loading Documents in the ADF (Auto Document Feeder) Note • To scan a document at optimum quality, load it on the platen glass. 1. Make sure that any original has been removed from the platen glass. 2. Open the document tray. 3. Insert the document in the document tray until you hear a beep sound. Load the document WITH THE SIDE TO SCAN FACING UP in the document tray. Note • For details on the supported originals, see below.
Loading Based on Use Load the original in the correct position on the platen glass according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Copying or Faxing Scanning by detecting the type and size of the original automatically If you scan using the operation panel, select Auto scan for Doc.type in Scan.
Scanning from Computer (AirPrint) Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important • The printer cannot scan the striped area (A) (0.04 inches (1 mm) from the edges of the platen glass). Loading Only One Original in the Center of the platen glass Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.
Loading Two or More Originals on the platen glass Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 inches (1 cm) or more space between the edges (diagonally striped area) of the platen glass and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned. You can place up to 12 items. A: More than 0.
Supported Originals platen glass Item Details Types of originals - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) - Documents that are not suitable for the ADF Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm) Quantity One or more sheets* Thickness Max. 0.4 inch (10 mm) * Two or more originals can be loaded on the platen glass depending on the selected function.
• Documents on coated paper • Documents on onion skin or other thin paper • Photos or excessively thick documents 90
Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 91
Before Inserting the Memory Card The following types of memory cards and image data are compatible with the printer. Important • If you took and saved photos on a type of memory card that does not guarantee the operation on your PictBridge (Wireless LAN) compliant device, the image data may be unreadable on the printer or damaged.
• The printer accepts images scanned and saved with the printer when Doc.type is set to Photo and Format is set to JPEG (file extension ".jpg"). Note • This device incorporates exFAT technology licensed from Microsoft.
Inserting the Memory Card Important • When a memory card is inserted into the card slot, the Access lamp is lit. When the Access lamp is flashing, the printer is accessing the memory card. In this case, do not touch the area around the card slot. Note • When you use a computer to edit or enhance photos saved on a memory card, be sure to print them from the computer. If you use the operation panel, the photos may not be printed properly. 1. Prepare your memory card.
Removing the Memory Card 1. Make sure that the Access lamp is lit, and remove the memory card. Hold the part of the memory card that is protruding and remove it straightforward from the printer. Important • Do not remove the memory card while the Access lamp is flashing. The Access lamp flashes while the printer is reading or writing data from/to the memory card. If you remove the memory card or turn off the power while the Access lamp is flashing, the data saved on the memory card can be damaged.
Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 96
Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print or scan. Take appropriate action according to the message. An Error Occurs Note • If print results become faint or white streaks appear despite sufficient ink levels, see Maintenance Procedure. • For precautionary notes on handling ink tanks, see Notes on ink tanks.
Important • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables. Note • Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks. 4.
6. Lift up the tab on the orange protective cap (E) to remove it off GENTLY. Important • Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash. • Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them. • Do not reattach the protective cap (E) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
8. Press on the top of the ink tank until the ink tank snaps firmly into place. Important • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder. • You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks. 9. Close the scanning unit / cover. Caution • When closing the scanning unit / cover, be careful not to get your fingers caught.
Note • If the error message appears after the scanning unit / cover is closed, take appropriate action. An Error Occurs • When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
Checking Ink Status on the Touch Screen 1. Make sure that the power is turned on, and display the HOME screen. If the HOME screen is not displayed, press the HOME button to display it. 2. Select Setup on the HOME screen. Using the Operation Panel The setup menu screen will appear. 3. Select Estimated ink levels. A symbol appears in the area (A) if there is any information about the remaining ink level. Example: The ink is running low. Prepare a new ink tank.
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink. For this reason, the number of sheets that can be printed with the first ink tanks is fewer than the succeeding ink tanks.
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning 104
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 105
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank. Note • Make sure that the orange protective tape does not remain on the ink tank. • Check the ink status.
From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For Mac OS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply.
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
The confirmation screen will appear. 7. Select Yes. The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen. 8. Examine the nozzle check pattern.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks are present 2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.
For A (no missing lines or no horizontal white streaks) in both the pattern C and pattern D: The cleaning is not required. Select All A, confirm the message, then select OK. The screen will return to the Maintenance screen. For B (lines are missing or horizontal white streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
The confirmation screen will appear. 7. Select Yes. The printer starts cleaning the print head. Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 1 minute. The pattern print confirmation screen will appear. 8. Select Yes. The nozzle check pattern will be printed. 9. Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
The confirmation screen will appear. 7. Select Yes. The printer starts cleaning the print head deeply. Do not perform any other operations until the printer completes the deep cleaning of the print head. This takes about 1 to 2 minutes. The pattern print confirmation screen will appear. 8. Select Yes. The nozzle check pattern will be printed. 9. When the completion message appears, select OK. 10. Examine the nozzle check pattern.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)* * Be sure to use paper that is white and clean on both sides. 1. Make sure that the power is turned on. 2.
6. Select Auto head alignment. The confirmation screen will appear. 7. Confirm the message, then select Yes. The print head alignment sheet will be printed. Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. 8. Confirm the message, then load the print head alignment sheet on the platen glass.
9. Close the document cover gently, then select OK. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically. Important • Do not open the document cover or move the print head alignment sheet on the platen glass until adjusting the print head position is complete. • If the error message appears on the touch screen, select OK to release the error, then take appropriate action. An Error Occurs 10. When the completion message appears, select OK.
Performing Maintenance Functions from Your Computer (Mac OS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 119
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3. Click Show Printer Webpage... in General tab Remote UI starts. Note • The password may have to be entered after Remote UI starts. In such a case, enter the password and click OK.
Cleaning the Print Heads The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. Cleaning 1. Select Utilities from Remote UI 2. Click Cleaning Before running the cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Cleaning.
Before running the deep cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep cleaning. • Is there ink remaining in the tank? • Did you push in the ink tank completely until you heard a clicking sound? • If the orange tape is there, has it been peeled off completely? Any remaining tape will hinder ink output. • Did you install the ink tanks in their correct positions? 3.
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Auto head alignment 1. Select Utilities from Remote UI 2. Click Auto head alignment A message appears. 3. Load paper in printer In the cassette, load 1 sheet of plain A4-sized or Letter-sized paper. 4. Run head position adjustment Check that the printer power is on, and then click Yes. Head alignment starts.
Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink. When ink levels are running low or an error occurs because there is no ink, a notification icon will appear. Ink number You can look up the correct ink tank for your printer.
Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 125
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel The setup menu screen will appear. 3. Select Maintenance.
9. Make sure that the paper feed roller has stopped rotating, then follow the message to load the three sheets of A4 or Letter-sized plain paper. 10. Open the operation panel, then pull out the paper output tray. 11. Select OK. The printer starts cleaning. The cleaning will be complete when the paper is ejected. 12. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact the service center.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on. 2. Open the operation panel, then pull out the paper output tray. 3. Select Setup on the HOME screen.
10. Load only this sheet of paper in the cassette with the ridges of the creases facing up and the edge of the half with no crease facing to the far side. 11. Mount the cassette cover, and then insert the cassette into the printer. 12. Open the operation panel, then pull out the paper output tray. 13. Select OK. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 14.
Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Transporting Your Printer When repairing, lending, or disposing of the printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel Entering Numbers, Letters, and Symbols Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS)
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 132
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specifications. • Do not place the printer on a thick rug or carpet. • Do not place the printer with its back attached to the wall.
Regulatory Information IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using this product during an electrical storm.
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
Users in Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules.
of the product by Spark, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Spark's network services. This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed.
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangereuses généralement associées aux équipements électriques et électroniques.
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la Directiva RAEE (2012/19/UE) i la legislació nacional.
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.canon-europe.com/weee.
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en effektiv användning av naturresurserna.
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia odpadów, np.
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo.
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Transporting Your Printer When repairing, lending, or disposing of the printer Keeping Print Quality High 149
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Transporting Your Printer When relocating the printer, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the print head and ink tank left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
When repairing, lending, or disposing of the printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paintstick, or bleed if water or sweat comes in contact with the printed area.
Main Components and Their Use Main Components Power Supply Using the Operation Panel Entering Numbers, Letters, and Symbols 154
Main Components Front View Rear View Inside View Operation Panel 155
Front View (1) operation panel Use to change the settings of the printer or to operate it. Operation Panel (2) ADF (Auto Document Feeder) Load a document here. The documents loaded in the document tray are scanned automatically one sheet at a time. Loading Documents in the ADF (Auto Document Feeder) (3) document feeder cover Open when clearing jammed documents. (4) document guide Adjust this guide to match the width of document in the ADF. (5) paper support Extend to load paper in the rear tray.
(8) rear tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time. Loading Paper in the Rear Tray Loading Envelopes (9) paper guides Align with both sides of the paper stack. (10) document tray Open to load a document in the ADF. You can load two or more sheets of document of the same size and thickness. Load the document with the side you want to scan facing up.
(20) Access lamp Lights or flashes to indicate the memory card status. Inserting the Memory Card (21) platen glass Load an original here.
Rear View (1) rear cover Detach when removing jammed paper. (2) transport unit cover Open when removing jammed paper. (3) power cord connector Plug in the supplied power cord. (4) telephone line jack Connect the telephone line. (5) USB port Plug in the USB cable to connect the printer with a computer. (6) wired LAN connector Plug in the LAN cable to connect the printer to a LAN. (7) external device jack Connect an external device such as telephone or answering device.
Inside View (1) scanning unit / cover Scans originals. Also, lift and open it to replace an ink tank or to remove jammed paper inside the printer. (2) print head holder The print head is pre-installed. Note • For details on replacing an ink tank, see Replacing Ink Tanks.
Operation Panel (1) ON button/ON lamp Turns the power on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. (2) touch screen Displays messages, menu items, and the operational status. Directly touch the screen lightly with your finger tip to select a menu item or displayed button. You can also preview photos on a memory card before printing.
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 162
Confirming that the Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The touch screen display will turn off if the printer is not operated for about 10 minutes. To restore the display, press any button except the ON button or touch the touch screen. The print operation from a computer can also restore the display.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is displayed on the touch screen, see An Error Occurs. • You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network.
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default.
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • • • • • The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn. The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, Unplugging the Printer and call for service.
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced. • If the power cord is unplugged, the date/time settings will be reset and all documents stored in the printer's memory will be lost.
Using the Operation Panel The operation panel consists of the ON button (A) and touch screen (B). Touch the HOME screen on the touch screen with your finger tip to select menus for copying, scanning, and other functions. Operations on the Home Screen A: ON button B: touch screen Basic Operation of the touch screen Buttons on the touch screen Basic Operation of the touch screen Touch the touch screen lightly with your finger tip or move your finger to access various functions or settings.
Touch Touch lightly with your finger tip. To move forward (or go back) menus or photos continuously, keep touching the forward (or back) mark. Flick Flick your finger on the screen up, down, left, or right. Use to switch menus or move forward or backward through photos. Drag While lightly touching the screen, move your finger up, down, left, or right. Use to view lists of items or move sliders.
Operations on the Home Screen Display the menu screen or the settings screen from the Home screen. C. Basic menu Select to copy or scan using the operation panel. After selecting a basic menu, the particular menus are displayed. D. Network status Displays the current network status. Select to display the basic network information or to change the network settings. The icon differs depending on the network of use or the network status.
(Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place the printer near the wireless router. Wireless LAN is enabled but the printer is not connected to the wireless router. Wired LAN is enabled. Wireless Direct is enabled. Wireless LAN and Wired LAN are disabled. E. Cloud Displays the cloud's Main screen. You can use the services of PIXMA/MAXIFY Cloud Link. F. Setup Displays the printer's setting menus or the maintenance menus. G.
Returns the touch screen to the previous screen. L. Stop button Cancels operation when print, copy, or scan job is in progress.
Entering Numbers, Letters, and Symbols When entering user or recipient names or other information, you can enter or edit characters by selecting them on the screen. Switching the Input Mode The printer has one input mode for letters and another for numbers and symbols. To switch modes, tap (A) in the lower left. To switch between lower and uppercase in the alphabetic mode and between different types of characters in the number/symbol mode, tap (B).
Entering or Editing Numbers, Letters, and Symbols Enter information as follows. • To move the insertion point (cursor position) in the input field (C) Tap or (D). • To delete an entered character Move the cursor to the character to delete, and then tap Touch (E). to keep deleting characters. • To insert a space Tap (F). After you are finished entering information, tap OK (G).
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel 175
Changing Printer Settings from Your Computer (Mac OS) Managing the Printer Power Changing the Printer Operation Mode 176
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allows you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period. The Auto power on function automatically turns on the printer when data is received. 1. Selecting Device settings from Remote UI 2. Click Energy saving settings 3.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion. Check this check box to prevent paper abrasion.
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel FAX settings Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web service setup System information ECO settings Quiet setting 179
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amount as an example. 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel 3. Select Settings. 4. Select Device settings. The Device settings screen is displayed. 5. Select a setting item to adjust. The setting screen for the selected item is displayed. 6. Select a setting item. 7.
For more on setting items on the operation panel: Setting Items on Operation Panel 181
Setting Items on Operation Panel Items for Printer FAX settings Device user settings Web service setup Language selection ECO settings Quiet setting Items for Paper/Printing Print settings Feed settings PictBridge print settings Items for Maintenance/Management System information Firmware update LAN settings Reset setting 182
FAX settings FAX user settings Advanced FAX settings Auto print settings Auto save setting Security control Easy setup Note • Before changing the settings, you can confirm the current settings by printing USER'S DATA LIST. Summary of Reports and Lists FAX user settings • User information settings Registers your name and fax/telephone number printed on sent faxes.
If you select ON, you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts. • Dial tone detect Avoids mistransmission when reception and transmission occur at the same time. If you select ON, the printer transmits the fax after confirming the dial tone. Note • This setting may not be available depending on the country or region of purchase. • Pause time settings Sets the length of pause time for each when you enter "P" (pause).
When the telephone line condition or connection is poor, selecting a lower transmission start speed may solve transmission problems. ◦ RX start speed Selects the fax reception speed. The fax reception start speed will be faster as the value is bigger. When the telephone line condition or connection is poor, selecting a lower reception start speed may solve reception problems. Auto print settings • Received documents Selects whether to print the received fax automatically when receiving a fax.
Security control • FAX number re-entry If you select ON, you can set the printer to send faxes after entering the number twice. By using this setting, you can avoid the mistransmission of faxes. Preventing Mistransmission of Faxes • Check RX FAX information If you select ON, the printer checks whether the recipient's fax device information matches the dialed number. If it matches the number, the printer starts to send faxes.
Print settings • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. • Extended copy amount Selects the amount of image that extends off the paper when printing in borderless (full). Slight cropping may occur at the edges since the copied image is enlarged to fill the whole page.
LAN settings Wireless LAN Wireless Direct Wired LAN Common settings Wireless LAN • WLAN active/inactive Enables/disables wireless LAN. • Wireless LAN setup Selects the setup method for wireless LAN connection. ◦ Easy wireless connect Select if you specify the settings of the access point information to the printer directly from a device (e.g. smartphone, or tablet) without operating the wireless router. Follow the on-screen instructions of the connecting device for the setup procedure.
Items Setting SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX (up to 32 characters) Wireless LAN security Inactive/WEP(64bit)/WEP(128bit)/WPA-PSK(TKIP)/WPA-PSK(AES)/ WPA2-PSK(TKIP)/WPA2-PSK(AES) Signal strength (%) XXX IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX.
• Wireless Direct setting list The list of Wireless Direct settings of this printer is displayed on the touch screen. Select Print details and then Yes to print the list. Printing Network Settings Important • The network settings printout contains important information about your network. Handle it with care. The following setting items are displayed. (Some setting items are not displayed depending on the printer settings.
Wired LAN • Wired LAN active/inactive Enables/disables wired LAN. • LAN setting list The list of wired LAN settings of this printer is displayed on the touch screen. Select Print details and then Yes to print the list. Printing Network Settings Important • The network settings printout contains important information about your network. Handle it with care. The following setting items are displayed. (Some setting items are not displayed depending on the printer settings.) Items Setting IPv4 address XXX.
• You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. • WSD setting Setting items when you use WSD (one of the network protocols supported in Windows 8.1, Windows 8, Windows 7, and Windows Vista). ◦ Enable/disable WSD Selects whether WSD is enabled or disabled. Note • When this setting is enabled, the printer icon is displayed on the Network Explorer in Windows 8.1, Windows 8, Windows 7, and Windows Vista.
Enables/disables LLMNR (Link-Local Multicast Name Resolution). Selecting Active allows the printer to detect printer's IP address from the printer name without a DNS server. • PictBridge communication Setting items for printing from a PictBridge (Wireless LAN) compliant device. ◦ Enable/disable communication Selecting Enable allows you to print from a PictBridge (Wireless LAN) compliant device. ◦ Timeout setting Specifies the timeout length.
Device user settings • Date/time setting Sets the current date and time. For more on the procedure: Setting Sender Information • Date display format Changes the display format of dates when printed. Note • When ON is selected for Print date on the print settings screen in printing from a memory card, the date is printed in the date display format you selected. Setting Items for Photo Printing Using Operation Panel • Daylight saving time setting Enables/disables the summer time setting.
Selects the alarm volume. ◦ Line monitor volume Selects the line monitor volume. ◦ Offhook alarm Selects the alarm volume when the phone receiver is not put on the hook properly. • Country or region Selects the country or region where you are using the printer. Note • This setting may not be available depending on the country or region of purchase. • Device info sending settings Selects whether you will send the printer usage information to Canon server.
◦ List/delete paired devices Displays the list of paired Bluetooth compatible devices. To delete the paired Bluetooth compatible device, select a Bluetooth compatible device from the list. ◦ Check/change PIN code Allows you to check the PIN code and change it. Important • When you change the PIN code, pairing with all Bluetooth compatible devices is canceled. ◦ Set Bluetooth device name Specifies the printer name for Bluetooth connection.
Language selection Changes the language for the messages and menus on the touch screen.
Firmware update You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Note • Only Check current version is available when Inactive is selected for WLAN active/inactive of Wireless LAN in LAN settings. • Install update Performs the firmware update of the printer. If you select Yes, the firmware update starts. Follow the onscreen instructions to perform update.
Feed settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. For details: Paper Settings • Register paper information Registers the paper size and the media type you load on the rear tray and in the cassette. Note • Plain paper can only be loaded in the cassette.
Reset setting You can set the settings back to the default. • Web service setup only Deletes IJ Cloud Printing Center and Google Cloud Print registrations. • LAN settings only Sets the LAN settings other than the administrator password back to the default. After resetting, perform setup again as necessary. • Telephone number only Deletes all registered telephone/fax numbers. • Settings only Returns the settings such as the paper size, media type, or other setting items back to the default.
Web service setup Select this setting item from Web service setup on Settings. • Web service connection setup The following setting items are available. ◦ Google Cloud Print setup Registers/Deletes the printer to/from Google Cloud Print. ◦ IJ Cloud Printing Center setup Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center.
System information To display this menu, select System information on • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address of wireless LAN Displays the MAC address for wireless LAN. • MAC address of wired LAN Displays the MAC address for wired LAN. 202 Setup.
ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the printer automatically to save electricity. Using Duplex Printing Using Power Saving Function Using Duplex Printing Follow the procedure below to use duplex printing. 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel 3. Select Settings. 4. Select ECO. 5. Select Two-sided printing setting. 6. Specify settings as necessary. A.
1. Make sure printer is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel 3. Select Settings. 4. Select ECO. 5. Select Energy saving settings. 6. Check on-screen instructions and select Next. 7. Specify settings as necessary. A. Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer. B.
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel 3. Select Settings. 4. Select Quiet setting. 5. Select Use quiet mode or Use during specified hours.
1. Select numbers to specify starting time. You can specify the hour from 0 to 24. 2. Confirms starting time. After specifying the starting time, specify the ending time following the same procedure. B. Confirms the time to start and to end. The confirmation screen is displayed and the icon appears as the Quiet setting menu icon. You can reduce the operating noise during the specified time. Important • Operating speed is reduced compared to when Do not use quiet mode is selected.
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wired LAN: 100BASE-TX / 10BASE-T Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 Card Slot: Yes *1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Auto duplex printing: -Top margin: 0.20 inches (5.0 mm) -Bottom margin: 0.20 inches (5.0 mm) -Left margin: • Letter: 0.26 inches (6.4 mm) • Other sizes: 0.14 inches (3.4 mm) -Right margin: • Letter: 0.25 inches (6.3 mm) • Other sizes: 0.14 inches (3.4 mm) Operating environment Temperature: 41 to 95 °F (5 to 35 °C) Humidity: 10 to 90 % RH (no condensation) * The performance of the printer may be reduced under certain temperature and humidity conditions.
Reduction / Enlargement 25 % - 400 % (1 % unit) Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5" x 11.7"/216 x 297 mm Scanning resolution Optical resolution (horizontal x vertical) max: 1200 x 2400 dpi *1 Interpolated resolution max: 19200 x 19200 dpi *2 *1 Optical Resolution represents the maximum sampling rate based on ISO 14473. *2 Increasing the scanning resolution will limit the maximum possible scanning area.
Black Extra fine: 300 x 300 dpi Color: 200 x 200 dpi Dialing Automatic dialing - Recipient (max. 100 destinations) - Group dial (max. 99 destinations) Regular dialing Automatic redialing Manual redialing (max. 10 destinations) Others Activity report (after every 20 transactions) Sequential broadcasting (max. 101 destinations) Rejected numbers (max. 10 destinations) Error reduction setting (VoIP) * * For details, see "Error reduction setting (VoIP)" in "Advanced FAX settings".
Windows Operating System Windows 10, Windows 8.1 Windows 7 SP1 Note: Operation can only be guaranteed on a PC with pre-installed Windows 7 or later. .NET Framework 4.5.2 or 4.6 is required. Hard Disk Space 3 GB Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Mac OS Operating System OS X v10.10.5 - OS X v10.11, macOS Sierra v10.12 Hard Disk Space 1.5 GB Note: For bundled software installation.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 212
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions.
Page Sizes You can use the following page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using. Standard sizes: • Letter • • • • • • • • • • • • • • • • • • Legal A4 B5 A5 L(89x127mm) KG/4"x6"(10x15) 2L/5"x7"(13x18) Square 5"x5" 127x127mm Hagaki Hagaki 2 Card 2.17"x3.
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Rear Tray Cassette Paper Output Tray Canon Red Label Superior Approx. 100 sheets Approx. 100 sheets Approx. 50 sheets Canon Océ Office Colour Paper Approx. 80 sheets Approx. 80 sheets Approx. 50 sheets High Resolution Paper *1 Approx. 80 sheets N/A Approx. 50 sheets Paper for printing photos: Media Name
Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Paper Output Tray Plain Paper (including recycled paper)*1 Approx. 100 sheets (10 Approx. 100 sheets sheets: Legal) Approx. 50 sheets (10 sheets: Legal) Envelopes 10 envelopes N/A *3 T-Shirt Transfers 1 sheet : A4 N/A *3 Greeting Card 1 sheet : Letter N/A *3 *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Printing Using Operation Panel Paper Settings 219
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (AirPrint) Printing Using Canon Application Software Printing Using a Web Service 220
Printing from Application Software (AirPrint) Printing Using AirPrint Basic Adding AirPrint Printer How to Open AirPrint Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing AirPrint Printer That Is No Longer Required from List of Printers 221
Printing Using AirPrint You can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printer driver is not installed or the application is not downloaded. Print with AirPrint from a Mac 1. Check that printer power is on Note • If Auto power on is enabled, printer automatically turns itself on when receiving a print job. 2. Load paper in printer 3. Start printing from your application software The Print dialog opens. 4.
Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from Media & Quality of the pop-up menu. Important • An error may occur if the paper size/type set in the print dialog is different from the paper size/ type set on the printer. Select the correct items on the print dialog and the printer that correspond to the paper being printed. • If printing in A4, A5, JIS B5, or US Letter, set the desired feed position (Main Tray or Rear Tray) from Feed from of the print dialog.
Print result image Orientation of print data Orientation of loading envelope The print data is rotated by 180 degrees Load the envelope in vertically with the address side facing up so that the folded flap of the envelope will be faced down on the right side. against the print result image.
Adding AirPrint Printer Procedure for adding AirPrint printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. 1. Check whether Default is selected in the displayed dialog Note • It may take a little time for the name of your printer to appear. 2. Select the printer Select the printer listed as Bonjour Multifunction.
How to Open AirPrint Printer Settings Screen The settings screen of the AirPrint printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners.
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print Queue... The print status check screen appears. 3. Select the unnecessary print job and click (Delete) The selected print jobs will be deleted.
Removing AirPrint Printer That Is No Longer Required from List of Printers AirPrint printer that is no longer in use can be removed from the list of printers. Before removing AirPrint printer, remove the cable connecting the printer and PC. You cannot remove the AirPrint printer if not logged in as the administrator. For information about an administrative user, refer to the user's manual for the Mac OS. 1. Open System Preferences, and select Printers & Scanners 2.
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct 230
Printing from iOS Device (AirPrint) Use AirPrint to print photographs, E-mails, web pages, and other documents without having to download special applications. Checking Your Environment First, check your environment. • AirPrint Operation Environment iPhone, iPad, and iPod touch running the latest version of iOS • Requirement The iOS device and the printer must be connected to the same network over a LAN or connected directly without wireless router. Printing with AirPrint from iOS Device 1.
Menu options appear. 4. Tap Print 5. Select your model name from Printer on Printer Options. Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application.
6. Check Print Settings Set the number of copies to be printed and print options, as needed. 7. Tap Print When you execute printing, the printer prints according to the specified settings. Note • It can take the wireless LAN a few minutes to get connected after the printer turns on. Print after checking that the printer is connected to the network. • You cannot use AirPrint if Bonjour settings of printer are disabled. Check LAN settings of printer and enable Bonjour settings.
Checking Print Status You can check the print status of AirPrint from Print Center. Click the Home button in the iOS device twice to switch to multitask mode, swipe towards the right to display Print Center, then tap on it. Deleting Print Job To delete a print job with AirPrint, use one of the following two methods: • From printer: Use Stop button to cancel the print job.
Printing/Scanning with Wireless Direct You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly. Follow the procedure below to use Wireless Direct. 1. Enable Wireless Direct. 2. Connect devices to printer. 3.
7. Select Wireless Direct active/inactive. 8. Select ON. The confirmation screen asking if you display the password information appears. 9. Select Yes or No. The list of Wireless Direct settings is displayed. The device detects the printer by the identifier (SSID). Note • You can check the following. • • • • SSID Security setting Password Printer's name which appears on a Wi-Fi Direct compatible device The password is required when connecting a device to the printer.
Your device is connected to the printer. Note • Check the password for the Wireless Direct. Check by one of the following methods. • Display on the touch screen. LAN settings • Print the network settings. Printing Network Settings • Depending on the device you are using, entering the password is required to connect a device to the printer via wireless LAN. Enter the password specified for the printer.
4. Select Device settings. 5. Select LAN settings. 6. Select Wireless Direct. 7. Select a setting item. • To change the identifier (SSID) for Wireless Direct Select A to display the setting screen of the identifier (SSID). The identifier (SSID) is the printer's name (device name) displayed on a Wi-Fi Direct compatible device. Follow the procedure below to change the identifier (SSID). 1. Select the entry field. 2. Enter the identifier (SSID) (up to 32 characters). 3. Select Auto update or OK.
• To change the confirmation screen setting when a Wi-Fi Direct compatible device is connecting to the printer Select C to display the confirmation screen. If you want the printer to display the screen to inform you a Wi-Fi direct compatible device is connecting to the printer, select Yes. Important • To prevent an unauthorized access, we recommend you should not change the setting from the default. • To check the current Wireless Direct settings Select D to display the confirmation screen.
Printing Using Operation Panel Printing Photo Data Printing Templates Such as Lined or Graph Paper 240
Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 241
Printing Photographs Saved on Memory Card You can print the photograph saved on the memory card easily. This section describes the procedure to print the photograph in Select photo print. 1. Make sure printer is turned on. 2. Load photo paper. 3. Select Print on the HOME screen. Using the Operation Panel 4. Select Memory card. The memory card print menus are displayed. 5. Select Select photo print. 6. Insert memory card into card slot. The photo selection screen is displayed.
You can print a copy of the displayed photo by pressing the Color button. • To change the display method, the number of copies, or the print settings: Select near the bottom of the displayed photo to display menus. A. Total number of copies Total number of copies is displayed. When tapping, the Check total no. of copies screen is displayed and you can check the number of copies for each photo. On the Check total no. of copies screen, you can change the number of copies for each photo. B.
Select to display the photo selection screen. J. Select to specify the number of copies. Touch and hold to specify the number of copies by 10 copies. Note • You can specify the number of copies for each photo. Display the photo you want to print and specify the number of copies when the desired photo is displayed. C. Switching group Select to switch the photo group. For details: Using Useful Display Functions D. Settings Select to display the Settings screen.
For more on the display method: Using Useful Display Functions F. Zooming in Select to zoom in on the photo. For details: Using Useful Display Functions G. Date specification Select photo with specifying the date (last modified date of data). For details: Using Useful Display Functions H. Multi display Select to display the multiple photos at once.
For more on the display method: Using Useful Display Functions 8. Touch Color button. The printer starts printing. Note • Press the Stop button to cancel printing. • While processing the print job, you can add the print job (Reserve photo print). Adding Print Job Adding Print Job You can add the print job (Reserve photo print) while printing photos. Follow the procedure below to add the print job. 1. Flick photo while printing to select next photo.
Note • While processing the print job, you cannot display the HOME screen, change the print menu, or print from the computer or other devices. • While processing the print job, the photo in other group is not selected. • If you press the Stop button while processing the print job, the screen to select a method to cancel reservation is displayed. If you select Cancel all reservations, you can cancel printing all photos. If you select Cancel the last reservation, you can cancel the last printing job.
Setting Items for Photo Printing Using Operation Panel You can specify the setting of page size, media type, photo fix and so on to print the photos saved on the memory card. Flick vertically to display setting items and select the setting item to display the settings. Select to specify the setting. Note • Some settings cannot be specified in combination with the other setting items or the print menus. If the setting which cannot be specified in combination is selected, touch screen.
When Auto photo fix is selected, the scene or person's face of a shot photo is recognized and the most suitable correction for each photo is made automatically. It makes a darkened face by backlight brighter to print. It also analyzes a scene such as scenery, night scene, person, etc. and corrects each scene with the most suitable color, brightness, or contrasts automatically to print. Note • As a default, photos on the memory card are printed with auto correction applied.
Printing Templates Such as Lined or Graph Paper You can print a template form such as lined paper, graph paper, or checklist, etc. on A4, B5, or Letter-sized plain paper. Printable template forms Printing template forms Printable template forms The following templates are available: • Notebook paper You can select three line spacing formats. Setting on the touch screen: ◦ Notebook paper 1 (8 mm) ◦ Notebook paper 2 (7 mm) ◦ Notebook paper 3 (6 mm) Note • You cannot print Notebook paper on B5 sized paper.
• Staff paper You can print staff paper with 10 or 12 staves. Setting on the touch screen: ◦ Staff paper 1 (10 staves) ◦ Staff paper 2 (12 staves) • Handwriting paper You can print handwriting paper. Setting on the touch screen: Handwriting paper (3 lines) • Weekly schedule You can print a weekly schedule form. Setting on the touch screen: Weekly schedule (vertical) • Monthly schedule You can print a monthly schedule form.
4. Select Templates. 5. Select template you want to print. Printable template forms 6. Specify settings as necessary. You can specify the following setting items. • Copies Specify the number of copies. • Page size Select the page size depending on the loaded paper. Note • Depending on the form, some setting of page size cannot be specified. If it is selected, and Error details are displayed on the touch screen.
• Notebook paper 1 (8 mm) • Notebook paper 2 (7 mm) • Notebook paper 3 (6 mm) • Graph paper 1 (5 mm grid) • Graph paper 2 (3 mm grid) • Handwriting paper (3 lines) Press the Black button for printing following forms.
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver.
• When you insert the cassette: The screen to register the cassette paper information is displayed. Register the paper size and the media type according to the loaded paper. * You can load only plain paper in the cassette.
When you start printing or copying, a message is displayed. Selecting OK on the touch screen displays the paper setting specified for printing or copying under the message. Check the message and select OK. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the choices below may not be displayed. Print with the loaded paper. Select if you want to print on the paper loaded without changing the paper settings.
Replace the paper and print Select if you want to print after replacing the paper of the rear tray or the cassette. For example, when the paper setting for printing or copying is A5 and the paper information registered to the printer is A4, you load A5 sized paper before you start printing or copying. The paper information registration screen is displayed after replacing the paper and closing the feed slot cover or inserting the cassette.
Copying Making Copies Reducing/Enlarging Copies Basics Two-Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 258
Making Copies This section describes the procedure to copy with Standard copy. 1. Make sure printer is turned on. 2. Load paper. 3. Select Copy on the HOME screen. Using the Operation Panel 4. Select Standard copy. The Copy standby screen is displayed. 5. Load original document on platen glass or in ADF. 6. Specify settings as necessary. A. The scanning method and copy layout are displayed. Switch the scanning method from the ADF and layout (single-sided/two-sided). B.
F. Flick to specify the number of copies. G. Specifies the number of copies. If you keep touching here, the number scrolls by 10. C. Displays the print setting items. For more on the setting items: Setting Items for Copying D. Previews an image of the printout on the preview screen. For details: Displaying Preview Screen E. Specifies the page size.
7. Press Color button for color copying, or Black button for black & white copying. The printer starts copying. Remove the original on the platen glass or from the document output slot after copying is complete. Important • If you load the original on the platen glass, do not open the document cover or remove the original while Scanning document... is displayed on the touch screen. • If you load the original in the ADF, do not move the original until copying is complete.
• When you add the copying job, the number of copies or the settings such as the page size or media type cannot be changed. • If you touch the Stop button while reserve copying is in progress, the screen to select the method to cancel copying is displayed. If you select Cancel all reservations, you can cancel copying all scanned data. If you select Cancel the last reservation, you can cancel the last copying job. • If you set a document of too many pages to add the copying job, Cannot add more copy jobs.
Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen Note • For more on the print setting screen or the setting item for Photo copy, see Copying Photos. How to display the print setting screen varies with the copy menu. • In Standard copy: The following screen is displayed by selecting Settings on the Copy standby screen. • In Borderless copy, Frame erase copy, or ID card copy: The following screen is displayed before copying.
• Some settings cannot be specified in combination with the setting of other setting item or the copy menu. If the setting which cannot be specified in combination is selected, displayed on the touch screen. In this case, select the message and change the setting. and Error details are on the upper left on the touch screen to check • The settings of the page size, media type, etc. are retained even if the printer is turned off.
Adjust print quality according to the original. Important • If you use Draft with Type set to Plain paper and the quality is not as good as expected, select Standard or High for Print qlty and try copying again. • Select High for Print qlty to copy in grayscale. Grayscale renders tones in a range of grays instead of black or white. • Layout Select the layout. Copying Two Pages onto Single Page Copying Four Pages onto Single Page • ADF duplex scan Select whether to perform duplex scanning from the ADF.
Scanning Scanning from Computer (Windows) Scanning from Computer (AirPrint) Scanning from Operation Panel Scanning Using Smartphone/Tablet 266
Scanning from Computer (AirPrint) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) 267
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos.
Note • To set the applications to integrate with, see Settings Dialog.
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility Lite main screen, and then scan again.
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) 272
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan Utility Lite. 3. To specify the paper size, resolution, PDF settings, etc., click Settings..., and then set each item in the Settings dialog.
Scanning Tips Positioning Originals (Scanning from Computer) 274
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction. • Close the document cover when scanning.
Important Important • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format. • For the portions in which items cannot be scanned, click Home to return to the top page of the Online Manual for your model and search for "Loading Originals." Multiple items: Allow 0.
2. Place documents on ADF, and then adjust document guides to width of documents. Insert the documents face-up until a beep sounds. To scan both sides of the documents, place the documents face-up. Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around.
Faxing Preparing for Faxing Sending Faxes Using Operation Panel of Printer Registering Recipients Sending Faxes from Computer (Windows) Sending Faxes from Computer (Mac OS) Receiving Faxes Other Useful Fax Functions 278
Preparing for Faxing Connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • If the Power Disconnects: If there is a power failure or if you accidentally unplug the power cord, the date/time settings will be reset. • The settings for user information and directory will be retained.
Connecting Telephone Line The connection method differs depending on your telephone line. • If you connect the printer to wall telephone line directly/If you connect the printer with the xDSL splitter: Basic Connection • If you connect the printer to another line such as an xDSL: Connecting Various Lines If the connection is incorrect, the printer cannot send/receive faxes. Connect the printer correctly. Important • Do not connect fax devices and/or telephones in parallel (US and Canada only).
Important • Be sure to connect the telephone line before the printer is turned on. If you connect the telephone line when the printer is turned on, turn the printer off and unplug the power cord. Wait for 1 minute, and then connect the power plug. Note • Refer to Rear View for the position of the telephone line jack and the external device jack. • Before connecting a telephone or answering device, remove the Telephone connector cap.
A. Digital Subscriber Line B. xDSL modem (splitter may not be built-in to the modem) C. Broadband router compatible with Internet Telephone D. Computer E. Telephone or answering device F. WAN (Wide Area Network) port G. LAN (Local Area Network) port H. TEL port I. LINE port * Port configurations and names may vary depending on the product. Note • When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.
• Connecting to an ISDN Line For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Setting Telephone Line Type Before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important • For users in China: After plugging the power cord and turning on the printer, the telephone line type is selected automatically.
Rotary pulse Select when your telephone line type is pulse dialing. Touch tone Select when your telephone line type is tone dialing. Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. 1. Make sure that printer is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel 3. Select Settings. 4. Select Device settings. 5. Select FAX settings. 6. Select FAX user settings. 7.
9. Select OFF. 10. Select a telephone line type. Rotary pulse Select when your telephone line type is pulse dialing. Touch tone Select when your telephone line type is tone dialing.
Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode Note • The receiving operation procedure varies depending on the selected receive mode.
• For details on the receive mode: About Receive Mode • DRPD is available only in the US and Canada. • Network switch may not be available depending on the country or region of purchase. • Refer to Receiving Faxes for information on receiving faxes or the procedure for each receive mode. About Receive Mode You can select the receive mode suitable for your fax use conditions: whether you use a dedicated line for fax, etc.
If you select Manual/auto switch: ON, the printer automatically receives faxes after the external device rang a specified length of time. You can specify the length of time until automatic reception is started. ◦ RX start time You can specify the length of time until automatic reception is started when Manual/auto switch: ON is selected. Specify the length of time and select OK.
• Advanced setting in Network switch You can specify the following setting item. ◦ Ring count You can specify the number of times the external device rings when incoming. Specify the number of time and select OK.
8. Specify number of time and select OK. 9. Select OK. The Function list screen is displayed.
Setting Sender Information You can set the sender information such as date/time, unit name, and unit fax/telephone number. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/telephone number are registered, they are printed with date and time as sender information on the recipient's fax. A. Date and time of transmission B. Unit fax/telephone number C. Unit name D.
Setting Date and Time This section describes the procedure to set the date and time. 1. Make sure that printer is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel 3. Select Settings. 4. Select Device settings. 5. Select Device user settings. 6. Select Date/time setting. 7. Set date. 1. Select a setting item to change. 2. Select number to enter. Enter only the last two digits of the year.
3. Select OK. 4. Select OK again when all settings are completed. 8. Set time. 1. Select a setting item to change. 2. Select number to enter. Enter the date and time in 24-hour format. 3. Select OK. 4. Select OK again when all settings are completed. 9. Press HOME button to return to HOME screen. Setting Daylight Saving Time (Summer Time) Some countries adopt the daylight saving time (summer time) system that shifts the clock time forward at certain periods of the year.
Note • This setting may not be available depending on the country or region of purchase. 1. Make sure that printer is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel 3. Select Settings. 4. Select Device settings. 5. Select Device user settings. 6. Select Daylight saving time setting. 7. Select ON. To disable summer time, select OFF. 8. Set date and time when summer time starts. 1. Set date when summer time starts.
9. Set date and time when summer time ends. 1. Set date when summer time ends. Select a setting item to change, and then specify the setting. Select OK again when all settings are completed. 2. Set time (in 24-hour format) when summer time ends. Select a setting item to change, and then specify the setting. Select OK again when all settings are completed. 10. Press HOME button to return to HOME screen. Registering User Information This section describes the procedure to register the user information.
Note • Before sending a fax, be sure to enter your name and fax/telephone number in Unit name and Unit TEL on the User information settings screen (for US only). 1. Make sure that printer is turned on. 2. Select Setup on the HOME screen. Using the Operation Panel 3. Select Settings. 4. Select Device settings. 5. Select FAX settings. 6. Select FAX user settings. 7. Select User information settings. The screen to register the unit name and the unit fax/telephone number is displayed. 8.
3. Select OK. Note • You can enter the name up to 24 characters, including spaces. • For details on how to enter or delete characters: Entering Numbers, Letters, and Symbols 9. Enter unit fax/telephone number. 1. Select entry field under Unit TEL. The screen to enter the number is displayed. 2. Enter unit fax/telephone number. 3. Select OK. Note • You can enter the fax/telephone number up to 20 digits, including spaces.
Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (Mac OS) 299
Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration Registering the recipient's fax/telephone number and name allows you to send a fax by selecting a registered recipient in the printer directory.
Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. 1. Make sure that printer is turned on. 2. Select FAX on the HOME screen. Using the Operation Panel The Fax standby screen is displayed. 3. Select Function list. The Function list screen is displayed. 4. Select TEL number registration. 5. Select Directory registration.
8. Select a registration method. 9. Register recipients' fax/telephone number. Register the recipients' fax/telephone number depending on the registration method selected. • By entering the number The screen to register the recipient's fax/telephone number and name is displayed. Go to next step. • From outgoing call log When you select this registration method, the screen to select the fax/telephone number from the outgoing call logs is displayed.
Select a fax/telephone number or name from the incoming call logs, the screen to register the recipient's fax/telephone number and name is displayed. Go to next step. Note • This registration method may not be available depending on the country or region of purchase. 10. Enter recipient's name. If you select From incoming call log as a registration method, the recipient's name may be already entered. If you do not change the name, go to next step. 1. Select entry field of name.
2. Enter recipient's fax/telephone number. 3. Select OK. Note • You can enter the fax/telephone number up to 60 digits (40 digits for the US, Canada, Korea and some regions of Latin America), including spaces. Entering Numbers, Letters, and Symbols • When Telephone line type in FAX user settings under FAX settings is set to Rotary pulse, you can enter a tone ("T") by selecting the Tone key. 12. Select Register to finalize registration.
Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. 1. Make sure that printer is turned on. 2. Select FAX on the HOME screen. Using the Operation Panel The Fax standby screen is displayed. 3. Select Function list. The Function list screen is displayed. 4. Select TEL number registration. 5. Select Directory registration.
The screen to register the group name and the member of the group is displayed. 8. Enter group name. 1. Select entry field of group name. The screen to enter the character is displayed. 2. Enter group name. 3. Select OK. Note • You can enter the name up to 16 characters, including spaces. Entering Numbers, Letters, and Symbols 9. Register registered recipient as a member of group dial. 1. Select Add member. The printer's directory is displayed.
Display by name Display by ID number A. Select to switch the display by name and by ID number. B. Select to display the screen to select an initial. You can search the registered recipient by initial. By selecting the initial, the registered recipients are displayed in alphabetical order from the selected character. C. Select to display the screen to select an ID number of the registered recipient. You can search the registered recipient by ID number.
By enter the ID number and selecting OK, the registered recipients are displayed in order from the recipient of the ID number selected. D. The recipients that can be registered are displayed. 2. Select a recipient to register as group member. The member to register is displayed on the list. Note • To delete the recipient from the group dial, select a recipient that you want to delete from the list. After the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 3.
Repeat the procedure to register another member to the same group dial. 10. Select Complete to finalize registration. Note • To register another group, select an unregistered ID number and operate in the same procedure. • You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO. LIST.
Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. 1. Make sure that printer is turned on. 2. Select FAX on the HOME screen. Using the Operation Panel The Fax standby screen is displayed. 3. Select Function list. The Function list screen is displayed. 4. Select TEL number registration. 5. Select Directory registration. 6. Select a recipient or a group dial to change. 7. Change registered information.
When the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 5. Select Complete to finalize changing.
Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. 1. Make sure that printer is turned on. 2. Select FAX on the HOME screen. Using the Operation Panel The Fax standby screen is displayed. 3. Select Function list. The Function list screen is displayed. 4. Select TEL number registration. 5. Select Directory registration. 6. Select a recipient or a group dial to delete. 7. Delete registered information.
Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. 1. Make sure that printer is turned on. 2. Load paper. 3. Select FAX on the HOME screen. Using the Operation Panel The Fax standby screen is displayed. 4. Select Function list. The Function list screen is displayed. 5. Select Print reports/lists. 6. Select Directory list. 7. Select an item to print.
Registering Recipients Using Speed Dial Utility2 (Mac OS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer. You can also save them on the computer as a backup. For safety reasons, it is recommended that you backup the registered data on the computer using Speed Dial Utility2.
Starting Up Speed Dial Utility2 Important • Before starting up Speed Dial Utility2, make sure that the printer is connected to the computer correctly. • Do not plug in or unplug any cables while the printer is in operation, or when the computer is in sleep or standby mode. • If your printer is compatible with LAN connection, make sure that the printer is connected to the computer with LAN connection to use Speed Dial Utility2 via LAN connection.
Speed Dial Utility2 Dialog The following items are on the Speed Dial Utility2 dialog. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual.
Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit... button. 6. Load from PC... Displays the telephone directory saved on the computer. 7. Instructions Displays this guide. 8. Exit Quits Speed Dial Utility2.
Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Save to PC.... 4.
Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. 1. Click Save to PC.... 2. Enter file name on displayed screen, and then click Save. • To register the registered information to the printer: 1. Click Register to Printer. 2. When message appears, check it and click OK. The information is registered to the printer.
Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
To delete a member: Select a code to delete from group dial, and then click << Delete. 5. Click OK. To continue changing fax/telephone numbers or group dials, repeat steps 4 and 5. • To save the edited information on the computer. 1. Click Save to PC.... 2. Enter file name on displayed screen, and then click Save. • To register the edited information to the printer: 1. Click Register to Printer. 2. When message appears, check it and click OK. The information is registered to the printer.
Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed. 4. Select an item to change, and then click Edit.... The User Information dialog is displayed. 5.
Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed. • To register a rejected number: 1. Select an unoccupied code from list, and then click Edit.... 2.
Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer. Note • In Speed Dial Utility2, the data of the telephone directory (RSD file, *.rsd) that is exported using Speed Dial Utility can be loaded. 1. Start up Speed Dial Utility2. 2.
Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Basic Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes 327
Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone. Sending Fax after Speaking on Telephone 1. Make sure that printer is turned on. 2.
You can use the each fax function and change the setting for the fax. E. Redial Select to send faxes with redialing. Resending Faxes (Redialing Busy Number) F. On hook dial Select to send faxes with the on hook dial function. Using On Hook Dial Function G. Directory You can select a registered fax/telephone number. Sending Fax to Registered Recipient H. Current state The current state is displayed. I.
A. Numeric keys Enters the number. B. Pause Enters a pause "P". C. Delete Deletes the entered number. D. Blank space Enters a blank space. 3. Select OK. The touch screen returns to the Fax standby screen. 5. Press Color button for color transmission, or Black button for black & white transmission.
The printer starts scanning the document. Important • Color transmission is available only when the recipient's fax device supports color faxing. • Do not open the document cover until scanning is completed. 6. Start sending. • If you load the document in the ADF: The printer scans the document automatically and starts sending the fax. Note • To cancel a fax transmission, press the Stop button.
Resending Faxes (Redialing Busy Number) There are two methods of redialing: Automatic redialing and Manual redialing. • Automatic Redialing If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval. Automatic Redialing • Manual Redialing You can redial to the recipients dialed by entering the fax/telephone numbers.
1. Make sure that printer is turned on. 2. Load documents on platen glass or in ADF. 3. Select FAX on the HOME screen. Using the Operation Panel The Fax standby screen is displayed. 4. Change send settings as necessary. Setting Items for Sending Faxes 5. Select Redial. The Redial screen is displayed. 6. Select a recipient's number to redial. 7. Press Color button for color transmission, or Black button for black & white transmission.
Setting Items for Sending Faxes You can change the send settings such as the scan contrast or the scan resolution on the Fax standby screen. Select to change the send settings. • ScanRes. The following settings of the scan resolution are selectable. Standard Suitable for text-only documents. Fine Suitable for fine-print documents. Extra fine Suitable for detailed illustration or fine-print quality documents.
Select a setting of the scan contrast from Lower, Standard, and Higher. The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK.
Sending Faxes from Computer (Mac OS) Sending Faxes Using AirPrint General Notes (Fax Transmission Using AirPrint) 336
Sending Faxes Using AirPrint You can send faxes from a printer using AirPrint. To send faxes, add your printer to your computer. Checking Environment First, check your environment. • AirPrint operation environment A computer running Mac OS. Note • For supported operating system versions, click Home to return to the top page of the Online Manual for your model and search for "Specifications." • Requirement The computer and your printer must be connected correctly. Adding Printer to Computer 1.
2. In application, open document to fax. 3. Open Print dialog. To open the Print dialog, you typically select Print... from the File menu of your application software. 4. Select Canon XXX series - Fax (where "XXX" is the model name) from Printer list. 5. Specify fax paper settings as needed.
6. Enter fax/telephone numbers in To.
If you specify a dialing prefix, enter the code in Dialing Prefix and specify the cover page settings as needed. 7. Click Fax. The number is dialed automatically and the fax is sent. Note • To cancel sending the fax, press the printer's Stop button. Automatic Redialing If the fax could not be sent (for example, when the recipient was busy), the number is redialed automatically according to the automatic redialing setting of the printer. You can enable or disable automatic redialing.
General Notes (Fax Transmission Using AirPrint) Sending faxes is subject to the following restrictions. • Enter the characters in To and Dialing Prefix so that the total number of characters is within 40 characters. • You can use the following characters for To: Character Explanation 0-9*# For use in telephone and fax numbers. + space To make the number easier to read. You cannot insert a space at the front of a number.
Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 342
Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving Fax Prepare for receiving a fax according to the following procedure. 1. Make sure that printer is turned on. 2. Select FAX on the HOME screen. Using the Operation Panel The Fax standby screen is displayed. 3. Check receive mode setting. Check the receive mode setting displayed on the Fax standby screen.
Note • For details on the receive mode: Setting Receive Mode • You can specify the advanced settings of each receive mode. For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode • If the printer was not able to print a received fax, the printer stores the unprinted fax temporarily in its memory (memory receiving). Memory Reception • When receiving a fax, you can save received faxes on a memory card as PDF files automatically.
• If you have subscribed to Duplex Ringing service in Hong Kong, the telephone will ring a specified number of times when there is an incoming call with a fax distinctive ring pattern. Then, the printer will switch to fax reception automatically without the handset being picked up. The number of times to ring the telephone until switching to fax reception can be changed. • Set the printer to enable you to initiate fax reception from a connected telephone (remote reception).
When FAX only mode is selected: • When the call is a fax: The printer will receive the fax automatically. Note • If a telephone is connected to the printer, the telephone will ring when a call incomes. • You can change the number of times to ring the telephone with Ring count in Advanced. When DRPD or Network switch is selected: • When the call is a fax: The telephone will ring when a call incomes. The printer will receive the fax automatically when the fax ring pattern is detected.
Note • To use this feature, you need to subscribe to a compatible service provided by your telephone company. • For DRPD You need to select the appropriate ring pattern on the printer. Setting DRPD Ring Pattern (US and Canada only) • For Network switch The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or region of purchase.
Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important • If the size of loaded paper is different from that specified in the paper size setting, the received faxes are stored in the printer's memory and Check the page size and tap [OK]. is displayed on the touch screen.
A. Page size Select the page size from A4, Letter, or Legal. B. Type (Media type) The paper type is set to Plain paper. C. Paper src Select a paper source (Rear tray/Cassette/Auto) where paper is loaded. Note • When Auto is selected, paper is fed from the paper source where the paper that matches the paper settings (page size and media type) is loaded. D. 2-sidedPrintSetting Select two-sided printing or single-sided printing. Two sided printing is available for black & white faxes.
Memory Reception If the printer was not able to print the received fax, the received fax is stored in the printer's memory. The FAX Memory lamp is lit and Received in memory. is displayed at the Fax standby screen. Important • If you unplug the power cord, all faxes stored in the printer's memory are deleted. The next time you turn the printer on, select OK after a confirmation screen is displayed. The list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed.
Auto print settings ◦ Paper has run out: Load the paper and select OK on the touch screen. ◦ A different size of paper from that specified by Page size in FAX paper settings is loaded: Load the same size of paper as that specified by Page size in FAX paper settings, and then select OK on the touch screen. • You pressed the Stop button to cancel printing of a fax: Press the HOME button and select FAX to resume printing of the fax. Note • The printer can store up to max. 250 pages* (max.
Other Useful Fax Functions Document Stored in Printer's Memory 352
Document Stored in Printer's Memory If the sending faxes is not complete or the printer was not able to print the received faxes, these faxes are stored in the printer's memory. If an error occurred during a fax transmission, the document is not stored in the printer's memory. In the following cases, the printer is not able to print the received fax and will automatically store the fax in its memory. • • • • • The amount of remaining ink is insufficient to print a fax. Paper has run out.
Printing Document in Printer's Memory You can print a specified document in the printer's memory or print all the received documents in its memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. 1. Make sure that printer is turned on. 2. Load paper. 3. Select FAX on the HOME screen. Using the Operation Panel The Fax standby screen is displayed. 4.
6. Select a print menu. • To print the memory list (MEMORY LIST): You can print a list of the documents in the printer's memory by selecting Print doc. list. When the print confirmation screen is displayed, select Yes. The printing starts. MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction. A transaction number from "0001" to "4999" on MEMORY LIST indicates a document being sent.
Deleting Document in Printer's Memory You can delete a specified document in the printer's memory or delete all the documents in its memory at a time. Note • When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. Printing Document in Printer's Memory 1. Make sure that printer is turned on. 2. Select FAX on the HOME screen.
Note • If no document is stored in the printer's memory, There is no document in memory. is displayed. Select OK to return to the previous screen. 5. Select a delete menu. • To specify a document to delete: Select a document to delete on the Memory list screen, select Delete specified doc.. Note • If the specified document is not stored in the printer's memory, There is no document that can be deleted. is displayed. Select OK to return to the previous screen. The confirmation screen is displayed.
Saving Document in Printer's Memory to Memory Card You can save the received faxes stored in the printer's memory to the memory card as PDF files using the operation panel of the printer. You can save a specified document in the printer's memory to the memory card or save all the documents in its memory to the memory card at a time. Important • Do not remove the memory card from the printer until saving is complete.
A. Date and time of transaction and fax/telephone number B. Transaction number (TX/RX NO.) A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received. C. Color information Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception. Note • If no document is stored in the printer's memory, There is no document in memory. is displayed.
• File name (file extension: PDF): Running numbers, starting from FAX_0001 • File date: The date and time of saving as set in the printer.
Frequently Asked Questions Network Cannot Find Printer on Network Cannot Find Printer while Using Wireless LAN Network Key Unknown Cannot Print or Connect For other questions about network, click here.
Paper Does Not Feed Properly/"No Paper" Error Automatic Duplex Printing Problems Print Results Are Unsatisfactory Scanning Problems (Windows) Scanning Problems (Mac OS) Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (Mac OS) Cannot Print/Scan from Smartphone/Tablet Errors Often Occur When You Send a Fax Quality of Received Fax is Poor Cannot Dial Telephone Disconnects During a Call Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Wi
Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 363
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use.
Printing/Scanning from Smartphone/Tablet Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router SSID for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on Printer Status Monitor (Windows) Packets Are Sent Constantly (Windows) Wire
Cannot Print or Connect Printer Suddenly Cannot Be Used Cannot Print or Connect LAN Setting Tips/Changing LAN Settings Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Default Network Settings Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing LAN Connection Method/Changing Wireless LAN Connection Method Checking Status Code Problems while Using Printer Message Appears on Computer During Setup
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 367
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wireless LAN Note • You cannot use the wireless LAN and the wired LAN at the same time.
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)Checking Router Settings 370
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN Settings Is printer set to allow wireless communication? Make sure the or icon is displayed on the touch screen. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Is printer connected to wireless router? Use the icon on the touch screen to make sure the printer is connected to the wireless router. If icon is displayed: • Checking wireless router location After checking the wireless router setting, make sure the printer is not placed far away from the wireless router. The printer can be up to 50 m (164 ft) from the wireless router indoors.
The printer and wireless router should be connected using 2.4 GHz bandwidth. Make sure the wireless router for the printer's destination is configured to use 2.4 GHz bandwidth. Important • Depending on the wireless router, note that different SSID is assigned for a bandwidth (2.4 GHz or 5 GHz) or its usage (for PC or game machine) using alphanumeric characters at the end of SSID. Check the SSID of the wireless router for the printer on the touch screen.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information or use the operation panel to display it. • Display on the touch screen. LAN settings • Print the network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking LAN Cable and Router Is LAN cable connected, and are printer and router on? Make sure the LAN cable is connected. Make sure the printer is turned on. Confirming that the Power Is On Make sure the router is turned on. If LAN cable is connected and printer or network device is off: Turn on printer or network device.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's Wired LAN Settings Is printer set to allow wired communication? Make sure the icon is displayed on the touch screen. If icon is not displayed: The printer is not set to allow wired communication. Turn on wired communication on the printer. Once you have turned on wired communication, redo the network communication setup from the beginning.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP Address, print out the network settings information or use the operation panel to display it. • Display on the touch screen. LAN settings • Print the network settings.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Router Settings Check router settings. Check router network connection settings such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer. After checking the router settings, click Redetect on the Check Printer Settings screen to redetect the printer.
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing RIGHT. For details, refer to the instruction manual supplied with the USB cable.
4. Turn off printer. 5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on web page. Note • You can use the Setup CD-ROM to redo setup. • For Mac OS: 1. Click Next. ◦ If the screen telling you that installation has not been completed appears, click Abort on displayed screen and finish setup. ◦ If the Connection failed. screen appears: 1. Click Next. 2. Click Next on displayed screen. 3. Click Back to Top on Select Printer screen. 4.
Cannot Find Printer while Using Wireless LAN Check1 Make sure the printer is turned on. Check2 Check the If the (Network status) icon on the touch screen. icon is displayed, wireless LAN is disabled. Select Active on WLAN active/inactive in Wireless LAN under LAN settings. If the icon is displayed, see Check 3 or later checking items to make sure whether printer setup is complete or the settings of wireless router to connect are correct. Make sure printer setup is complete.
Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Note • If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. (Windows) Check8 If not, select it to enable bidirectional support. Check9 Make sure security software's firewall is off.
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 390
Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Communicate with Printer via Wired LAN Cannot Print, Scan, or Fax from a Computer Connected to the Network Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Check7 Make sure you are using a valid channel. Usable wireless channels may be limited depending on wireless network device used by your computer. See the instruction manual provided with your computer or wireless network device to check usable wireless channels. Check8 Make sure channel set on wireless router is a usable channel as confirmed in Check 7. If it is not, change the channel set on the wireless router. Check9 Make sure security software's firewall is off.
Make sure wireless LAN is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for devices. Check the destination on your device. For details, refer to your device's instruction manual or visit the manufacturer's website.
Check1 Make sure the printer is turned on. Check2 Make sure the LAN cable is connected properly. Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. If the problem is not resolved, redo setup. • For Windows: Perform setup using the Setup CD-ROM or from the web page. • For Mac OS: Perform setup from the web page.
Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 The authentication method, passphrase, and dynamic encryption type must be the same for the wireless router, the printer, and your computer. Enter the passphrase configured on the wireless router (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Perform setup using the Setup CD-ROM or from the web page. • For Mac OS: Perform setup from the web page. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
If filtering MAC addresses or IP addresses at wireless router, check that MAC addresses or IP addresses for computer, network device, and printer are registered. Check2 Check3 If using WPA/WPA2 or WEP key, make sure encryption key for computer, network device, and printer matches key set for wireless router. Not only the WEP key itself, but also the key length, key format, the key ID to use, and the authentication method must be the same for the printer, the wireless router, and the computer.
Other Network Problems Checking Network Information Restoring to Factory Defaults 400
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information or use the operation panel to display it. • Display on the touch screen. LAN settings • Print the network settings.
When you are using wireless LAN on your computer, make sure Wi-Fi is selected as network interface. When you are using wired LAN, make sure Ethernet is selected. 3. Check the IP address or MAC address. Click TCP/IP to check the IP address. Click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below.
--- XXX.XXX.XXX.XXX ping statistics --3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information or use the operation panel to display it. • Display on the touch screen. LAN settings • Print the network settings.
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing, scanning, or faxing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup using the Setup CD-ROM or from the web page. • For Mac OS: Initialization erases all network settings on the printer, making printing, scanning, or faxing operation from a computer over a network impossible.
Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory 405
Printing Does Not Start Make sure printer is securely plugged in and press ON button to turn it on. Check1 The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts. Make sure printer is properly connected to computer.
• For Windows: Deleting the Undesired Print Job • For Mac OS: Deleting the Undesired Print Job Check5 Is your printer's printer driver is selected when printing? The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer.
No Ink Comes Out Check1 Has ink run out? Open the scanning unit / cover and check the ink status on the touch screen. Checking Ink Status on the Touch Screen Check2 Is orange tape or protective film still on ink tank? Make sure all the protective film is peeled off to expose the Y-shaped air hole, as shown below (A). If the orange tape remains on the ink tank (B), peel it off.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Note • If the feed slot cover is opened, close it slowly. Check7 Clean paper feed roller. Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary.
Cleaning Cassette Pads Check9 Are transport unit cover and rear cover attached properly? See Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
This setting cannot be made on the PictBridge (Wireless LAN) compliant device. Check3 If problem is not resolved, check other causes.
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong 414
White Streaks Appear Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check status of ink tanks. Replace ink tank if ink has run out. Replacing Ink Tanks Check3 Is orange tape or protective film still on ink tank? Make sure all the protective film is peeled off to expose the Y-shaped air hole, as shown below (A). If the orange tape remains on the ink tank (B), peel it off.
Perform print head deep cleaning. If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later. • If problem is not resolved after performing print head deep cleaning twice: If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Lines Are Misaligned Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. We recommend putting unused paper back into the package and storing it flat.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
Opening Printer Driver's Setup Screen 3. Click Maintenance tab and Custom Settings. 4. Select Prevent paper abrasion check box and click OK. ◦ For Mac OS: Adjust the setting to prevent paper abrasion from Remote UI. Opening Remote UI for Maintenance If intensity is set high, reduce intensity setting and try printing again. Check5 If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion.
Check10 Set longer ink drying time. This allows the printed surface to dry, preventing smudges and scratches. • For Windows: 1. Make sure printer is turned on. 2. Open printer driver setup window. Opening Printer Driver's Setup Screen 3. Click Maintenance tab and Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and click OK. 5. Check message and click OK. • For Mac OS: Set the waiting time using Remote UI.
Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Print Results Are Unsatisfactory Note • The direction of the vertical line pattern may vary depending on the image data or the print setting. • This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is ejected for cleaning.
Scanning Problems (Mac OS) Scanning Problems 423
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 424
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 4 Check 5 Restart the computer.
Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your application.
Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems 427
Problems Sending Faxes Cannot Send a Fax Errors Often Occur When You Send a Fax 428
Cannot Send a Fax Check1 Is power turned on? • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the ON lamp is off), reconnect it, and then press the ON button to turn on the power. • If the power was turned off due to power failure, etc.
FAX settings Is Dial tone detect set to ON? Check6 Resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings. FAX settings Is fax number registered correctly in printer's directory? Check7 Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again.
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
Errors Often Occur When You Send a Fax Check Check telephone line condition or connection. If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Error reduction setting (VoIP) on Advanced FAX settings under FAX settings. For details, see Error reduction setting (VoIP). FAX settings Note • If selecting Reduce does not reduce errors, select Do not reduce.
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Quality of Received Fax is Poor 433
Cannot Receive a Fax, Cannot Print a Fax Is the power turned on? Check1 • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the ON lamp is off), reconnect it, and then press the ON button to turn on the power.
Is telephone line cable connected to external device jack? Check4 Reconnect it to the telephone line jack. Connecting Telephone Line Is a different size of paper from that specified by Page size in FAX paper settings loaded? Check5 If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (Memory Reception).
For details on how to set, see Rejecting Fax Reception. Check10 Are there setting items set Reject in Caller rejection? If you select Reject for any setting items in Caller rejection in Security control under FAX settings, the printer rejects calls for setting item selected Reject. For details on how to set, see Using Caller ID Service to Reject Calls.
Quality of Received Fax is Poor Check1 Check scan settings of sender's fax device. Ask the sender to adjust the scan settings of the fax device. Check2 Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings. If ECM RX is enabled, the sender's fax device resends the fax after correcting errors automatically.
Telephone Problems Cannot Dial Telephone Disconnects During a Call 438
Cannot Dial Check1 Is telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly? Check the telephone line type setting and change it as necessary.
Telephone Disconnects During a Call Check Is telephone line cable or telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) are connected correctly.
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Touch Screen Shows Wrong Language 441
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the setting from the operation panel: 1. Make sure printer is turned on. 2. Select Setup on the HOME screen. 3. Select Settings. 4. Select ECO. 5. Select Energy saving settings. 6. Check on-screen instructions and select Next. 7.
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed. Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing RIGHT. For details, refer to the instruction manual supplied with the USB cable. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver.
Installation and Download Problems Cannot Install MP Drivers (Windows) Updating MP Drivers in Network Environment (Windows) 446
Cannot Install MP Drivers (Windows) • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list on left. ◦ In Windows 7, click Start, and then click Computer. 2. Double-click the CD-ROM icon in the window that appears.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen • Other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use.
Errors and Messages An Error Occurs Message (Support Code) Appears 450
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, an error message appears on the computer screen and the touch screen. When a Support Code and a message are displayed on the computer screen (Windows): When a Support Code and a message are displayed on the touch screen: A support code and action for the error appears on the touch screen. For details on how to resolve errors, see List of Support Code for Error.
Message (Support Code) Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the touch screen, see below. Message Appears on Touch Screen If a message appears on the computer, see below.
• The power cord has been unplugged and unsent/received docs in memory have been lost. A power failure has occurred or the power cord has been unplugged when the faxes are stored in the printer's memory. Important • If a power failure occurs or you unplug the power cord, all faxes stored in the printer's memory are deleted. • For details on how to unplug the power cord, see Unplugging the Printer. Select OK on the touch screen.
The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check2 Make sure printer is properly connected to computer. If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing.
• "Could not spool successfully due to insufficient memory" Close other applications to increase the available memory. If you still cannot print, restart your computer and retry the printing. • "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name" Try printing again once the current job is complete.
• If you clear Send automatically from the next time check box, the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey. To send the information automatically, see Changing confirmation screen setting:. • If you do not agree to participate in survey program: Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation screen will reappear one month later.
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application software usage information is sent every month for about ten years. The Inkjet Printer/Scanner/Fax Extended Survey Program icon appears in the Dock when it is time to send the printer usage information. Click the icon, read the information that appears, and then follow the instructions below. • If you agree to participate in survey program: Click Agree and follow the on-screen instructions.
• To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program: 1. Stop Inkjet Printer/Scanner/Fax Extended Survey Program. Changing setting: 2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash. 4. Restart computer. Empty Trash and restart your computer.
List of Support Code for Error Support code appears on the touch screen and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the touch screen and computer screen and take the appropriate action in response.
• 6000 to 6ZZZ 6000 6001 6004 6500 6502 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 • 8000 to 8ZZZ 8300 • 9000 to 9ZZZ 9500 • A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes.
Removing Jammed Paper from Rear Side 2. Reload paper and select OK on printer's touch screen. The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly.
1303 Cause Paper is jammed when feeding paper from cassette. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feeder of the cassette: Pull out the cassette, and then remove the paper slowly with both hands. • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper. 2.
2. Press down lock (B) on cassette. 3. Pull cassette back and forth while holding down lock (B). Loading Paper in the Cassette 2. Perform printing or copying again.
1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feeder of the cassette: Pull out the cassette, and then remove the paper slowly with both hands. • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper. 2.
2. Press down lock (B) on cassette. 3. Pull cassette back and forth while holding down lock (B). Loading Paper in the Cassette 2. Perform printing or copying again.
1313 Cause Paper is jammed as printer pulled in printed paper. What to Do If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following locations. • Paper output slot 1300 • Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve the problem, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes.
3. Check if jammed paper is under print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper. When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left. 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees.
6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the print head holder? • Any small bits of paper left in the printer? • Any paper left in the left and right empty spaces (B) in the printer? 7. Close scanning unit / cover. All jobs in the print queue are canceled. Redo the printing.
Removing Jammed Paper from Rear Side Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer. If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
4. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1. Detach transport unit cover. Lift up the transport unit cover and pull out it.
2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.
5. Attach rear cover. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guides with the both edges of the paper when you load paper in the rear tray. • Set paper information for the paper in the rear tray. After carrying out the above measures, select OK on the touch screen.
1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. • Align the paper guides with the both edges of the paper when you load paper in the cassette. • Set paper information for the paper in the cassette. After carrying out the above measures, select OK on the touch screen.
1200 Cause Scanning unit/cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not close it while you are replacing an ink tank.
1401 Cause Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
1600 Cause Ink may have run out. What to Do Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, tap OK on the printer with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
1660 Cause The ink tank cannot be recognized. What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer. Check the ink tank. If you want to cancel printing, tap Stop on the printer.
1688 Cause The ink has run out. What to Do Replace the ink tank and close the scanning unit (cover). Printing under the current condition may damage the printer. If you want to continue printing in this condition, you need to disable the function for detecting the remaining ink level. Touch Stop on the printer for at least 5 seconds, and then release it. With this operation, disabling the function for detecting the remaining ink level is memorized.
1689 Cause Printer detected ink out condition. What to Do Replace the ink tank and close the scanning unit (cover). An ink tank that was once empty is installed. Printing under the ink out condition may damage the printer. If you want to continue printing, you need to disable the function for detecting the remaining ink level. To disable this function, touch Stop on the printer for at least 5 seconds, and then release it.
1700 Cause Ink absorber is almost full. What to Do Select OK on the touch screen to continue printing. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
1890 Cause Tape for securing print head holder during transportation may still be attached. What to Do Open the scanning unit / cover and make sure the tape for securing the print head holder during transportation has been removed. If the tape is still there, remove it and close the scanning unit / cover. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2110 Cause Paper settings for printing or copying do not match cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the touch screen. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) • For copying, make the copy paper settings to match cassette paper information set on the printer.
What to Do Select OK on the touch screen again to display the screen below. Select the appropriate action. Note • Depending on settings, some of the options below may not appear. Print with the loaded paper. Select this option to print or copy onto the paper in the cassette without changing the paper settings. For example, if the print or copy paper setting is A5, and cassette paper information is set to A4, the A5 size setting is used to print or copy onto the paper in the cassette.
For example, if the print or copy paper setting is A5, and cassette paper information is set to A4, change the paper in the cassette to A5 paper and proceed with printing or copying. Once you have inserted the cassette after changing the paper, the screen for setting cassette paper information appears. Set paper information for the paper in the cassette. Note • If you do not know what paper information to set, tap (Back). The previous screen appears, showing the paper size and media type.
2900 Cause Scanning print head alignment sheet failed. What to Do Select OK on the printer's touch screen and check the following. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • Make sure the platen glass and the print head alignment sheet are not dirty. • Make sure the loaded paper is correct. For print head alignment, load A4 or Letter-sized plain paper. • Make sure the print head nozzle is not clogged.
2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark alignment mark in the bottom right corner of the sheet with the . 2. Slowly close the document cover and select OK on printer's touch screen. The printer starts scanning the print head alignment sheet, and automatically adjusts the print head position.
4103 Cause Cannot perform printing with current print settings. What to Do Tap Stop on the touch screen to cancel printing. Then change the print settings and retry printing.
5011 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
5012 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by tapes for securing the print head holder during transportation, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5200 Cause Printer error has occurred. What to Do Turn off printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. List of Support Code for Error (Paper Jams) Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
C000 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by tapes for securing the print head holder during transportation, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
