User Manual

193
Troubleshooting
Memory card cover was opened so network functions will be interrupted.
- The SD card compartment cover was opened while the SD card was being accessed. Stop the Wi-Fi function in use
and end the network connection.
Multiple access points detected. Try the operation again.
- There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform
setup using the [WPS: PIN Code] or [Search for Access Points] option (A 146).
Network connection terminated
- An error occurred on the access point or connected device. Check the network or connected and try connecting
again.
- The Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices in
the area that may be interfering with the Wi-Fi signal and then try connecting again.
Network is not working correctly
- There’s a hardware problem with the camcorder’s network related circuitry. Try turning the camcorder off and the on
again. If the problem persists, consult a Canon Service Center.
No access points found
- The camcorder searched for active Wi-Fi networks (access points) in the area but none were found. Make sure the
access point is working correctly and try connecting again.
- The access point is operating in stealth mode. Deactivate the stealth function in the wireless router (access point)
settings.
- The connection wizard may not be able to find the access point if MAC address filtering is activated. Check the
[Network Settings 1/9] status screen (A 181) and make sure to add the camcorder’s MAC address to the list of
approved wireless devices in the wireless router (access point) settings.
No files available for transfer.
- All the files selected for transfer have already been transferred to the FTP server.
Unable to complete WPS.
- The access point’s encryption method is set to [WEP]. Wi-Fi Protected Setup (WPS) cannot connect to access points
set to this encryption method. Change the access point’s encryption method or use another connection method
(A 146).
Unable to complete WPS. Try the operation again.
- More than 2 minutes passed between activating WPS on the access point and selecting [OK] on the camcorder. Start
over the WPS procedure from the beginning.
- The WPS button was not held down long enough. Refer to the instruction manual of your wireless router. When using
WPS to make a wireless connection, keep the WPS button held down until the wireless router’s WPS function is
activated.
Unable to connect
- Could not connect to the access point or network device selected.
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using
the camcorder in a location farther away from such appliances.
Unable to obtain an IP address
- If you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual]
option (A 150).
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- Set the DNS server’s IP address in the camcorder.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server’s IP address and the name for that address are correctly configured.
- If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are
configured with the correct gateway address.
Wi-Fi authentication unsuccessful
- Check the access point’s authentication/encryption method and encryption key and change the camcorder’s Wi-Fi
settings (A 152) as necessary.
Wi-Fi cannot be used while the wireless microphone is attached.
- Wi-Fi connections cannot be used while an optional WM-V1 Wireless Microphone is attached to the camcorder.
Disconnect the WM-V1 from the camcorder and turn it off.
Wi-Fi error. Incorrect authentication method
- Check the access point’s authentication/encryption method and change the camcorder’s Wi-Fi settings (A 152) as
necessary.