User Manual

Troubleshooting
128
Cannot divide the scene.
Cannot divide the scene. Initialize only using the camcorder.
- The scene could not be divided because the camcorder’s internal scene management data log
is full. Save your recordings (A 102) and initialize the memory card (A 29). Try dividing the
scene again.
- Use thesoftware Data Import Utility to save the scene and divide it on the computer.
Cannot join 23.98P and 29.97P scenes to convert them
Cannot join 59.94i and 23.98P scenes to convert them
Cannot join PF29.97 and 23.98P scenes to convert them
- The combination of scenes you are trying to convert does not allow for joining scenes due to
the scenes' frame rate settings. Convert the scenes to MP4 without joining them.
Cannot play back Check the memory card
- There is a problem with the memory card. Save your recordings (A 102) and initialize the
memory card using the [Complete Initialization] option (A 29). If the problem persists, use a
different memory card.
Cannot play back Initialize only using the camcorder
- The memory card in the camcorder was initialized using a computer. Initialize the memory card
with this camcorder (A 29).
Cannot play back
- Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended
memory card (A 28).
Cannot record Check the memory card
- There is a problem with the memory card. Save your recordings (A 102) and initialize the
memory card using the [Complete Initialization] option (A 29). If the problem persists, use a
different memory card.
Cannot record movies on this memory card
- Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory
card (A 28).
Cannot record
- There is a problem with the memory card. If this message appears often without apparent
reason, contact a Canon Service Center.
Cannot trim the scene
- MP4 movies that were copied to a memory card with a larger cluster size than the memory card
they were recorded on cannot be trimmed.
- MP4 movies that were recorded or copied using other devices cannot be trimmed.
Charge the battery pack
- Battery pack is exhausted. Charge the battery pack.
Check the memory card
- Cannot access the memory card. Check the memory card and make sure it is inserted
correctly.
- A memory card error occurred. The camcorder cannot record or display the image. Try
removing and reinserting the memory card, or use a different memory card.
- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card
(A 28).
- If after the message disappears, 6/7 appears in red, perform the following: Turn off the
camcorder and remove and reinsert the memory card. If 6/7 turns back to green you can
resume recording/playback. If the problem persists, save your recordings (A 102) and
initialize the memory card (A 29).