Software Starter Guide

Appendices
74
Problems
Trythesuggestedsolutionstothecommonproblemslistedbelow.
Add New Hardware Wizard displays when the camera is connected to
the computer with an interface cable (Windows).
Click[Cancel]toclosethewindow.Temporarilydisconnectthecamerafromthe
computer.Next,readStart by Checking Thisonthepreviouspageandresolve
theproblem.
Cannot download images or shoot remotely. (For cameras connected to
the computer via an interface cable: only cameras supporting Hi-Speed
USB 2.0).
Theproblemmayberesolvedbyloweringthetransmissionspeedfordataby
followingtheproceduresbelow.
Solution:
HoldtheMENUbuttononthecameradownandpressthe
(Print/Share)
buttonandFUNC./SETbuttonsimultaneously.Inthedisplayedscreen,select[B]
andpresstheFUNC./SETbutton.
Camera not detected, Events dialog won’t display or images will not
download to the computer (when camera is connected to the computer
via an interface cable (Windows)).
The camera may have been recognized as another device under the
following circumstances (Windows only).
•The[ScannersandCameras]iconcannotbefoundinthe[Hardwareand
Sound]withinthe[ControlPanel]orthe[PrintersandOtherHardware]
window.
• Yourcameramodelname,[CanonCamera]oracameraicondoesnotdisplay
when[ScannersandCameras]iconisclicked.
Solution:
Deletethedevicewiththefollowingpr
ocedures.

1. Displaythe[DeviceManager]dialog.
Windows Vista: Clickthe[Start]menu,[ControlPanel],[Systemand
Maintenance],[System],andTas klist[D eviceManager].
Windows XP: Clickthe[Start]menu,[ControlPanel],[Performanceand
Maintenance],[System],[Hardware]tab,andthe[DeviceManager]button.
You must be authorized as a Computer System Administrator to delete
devices.
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