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Help Guide

ManualsBrandsCanon ManualsDigital CamerasCanon - EOS M50 Mirrorless Camera with EF-M 15-45mm f/3.5-6.3 IS STM Zoom Lens Video Creator Kit - Black
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Index
Appendix
Errors and Warnings
Troubleshooting
Settings
Playback
Shooting
Setup and Basics
Learning About the Camera
Accessories
Wireless Features
Wireless Features/Accessories
Troubleshoot camera issues as described in this section. If the issue
persists, contact a Customer Support Help Desk.
Troubleshooting
Power
The battery pack cannot be charged.
● Do not use any battery packs other than a genuine Canon Battery Pack LP-E12.
The battery charger lamp blinks.
● The charge lamp blinks in orange and a protection circuit stops charging if (1)
problems occur with the battery charger or battery pack or (2) communication
is not possible with the battery pack (when non-Canon battery packs are used).
In the case of (1), unplug the charger, reinsert the battery pack, and wait 2 – 3
minutes before plugging the charger in again. If the problem persists, contact a
Customer Support Help Desk.
Shooting
Strange display on the screen under low light.
● Screen brightness is automatically increased when you are shooting under low
light, so that it is easier to check how shots are composed. However, on-screen
image brightness may not match the brightness of your shots. Note that any on-
screen image distortion or jerky subject motion will not affect recorded images.
Strange display on the screen when shooting.
● Note that the following display problems are not recorded in still images but are
recorded in movies.
- The screen may icker and horizontal banding may appear under uorescent
or LED lighting.
● Focusing is not possible if you are closer to the subject than the minimum
focusing distance of the lens. To determine the minimum focusing distance, check
the lens. The lens minimum focusing distance is measured from the
(focal
plane) mark on the top of the camera to the subject.
Continuous shooting suddenly stops.
● Continuous shooting stops automatically to protect the camera after about 1,000
shots are taken at one time. Release the shutter button a moment before you
resume shooting.
Movie recording or playback suddenly stops.
● For [ ] or [ ], use a memory card with a UHS speed class of 3.