![](data:image/png;base64,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)
307Troubleshooting - Other Problems
BJ Status Monitor does not open
The BJ Status Monitor does not open and displays messages and guidance.
Check 1
Do your computer and printer cable support bi-directional communication?
Check 2
Is the bi-directional option selected in the printer driver?
Windows