Installation guide

List of Error Messages
3-94
3
Troubleshooting
Original scanning area (thin glass strip) is dirty.
Cause The feeder's scanning area is dirty.
Remedy Clean the feeder's scanning area. (See “Manual Feeder Cleaning,” on p. 2-56.)
This number has not been registered. Enter the number again.
Cause The department ID and password you entered are not registered.
Remedy Contact the system manager of your department for the correct Department ID and password.
List of Error Codes without Messages
If a job or operation does not complete successfully, check the error code, and perform the necessary
operations according to the error code displayed. You can check the error code on the Details screen
when you press [Log] on the System Monitor screen. (See e-Manual > Basic Operations.)
If a send, receive, or fax job does not complete successfully, the error code is printed in the Results
column on the Activity Report and Send Report. However, if a send job is canceled, "STOP" is printed
in the Results column on the Send Report. (See e-Manual > Send/Fax.)
Perform the necessary procedures according to the error code.
# 001
Cause 1 Different sized originals were scanned without setting the Different Size Originals mode.
Remedy Set the Different Size Originals mode, and then try scanning again.
Cause 2 Different sized originals were scanned in the 2-Sided Original without setting the Different Size
Originals mode.
Remedy Set the Different Size Originals mode, and then try scanning again.
# 009
Cause 1 There is no paper.
Remedy Load paper. (See “Paper Drawers,” on p. 2-2.)
Cause 2 The paper drawer is not inserted correctly into the machine.
Remedy Insert the paper drawer properly. (See “Paper Drawers,” on p. 2-2.)