User Manual

Troubleshooting
111
The red POWER/CHG indicator flashes rapidly (one flash at 0.5-second intervals).
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C
(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try
charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and
104 °F).
- The battery pack is damaged. Use a different battery pack.
- Charging has stopped because the compact power adapter or the battery pack is faulty.
Consult a Canon Service Center.
7 flashes on the screen.
- You connected the optional GP-E2 GPS Receiver to the camcorder in mode. Disconnect
the receiver and connect it again after setting the camcorder to mode.
Picture and Sound
The screen appears too dark.
- Adjust the brightness with the [Display Setup] > [LCD Brightness] or [LCD Backlight] setting.
Screen displays turn on and off repeatedly.
- The battery pack is depleted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Abnormal characters appear on the screen and the camcorder does not operate properly.
- Disconnect the power source and reconnect it after a short time.
Video noise appears on screen.
- Keep a distance between the camcorder and devices that emit strong electromagnetic fields
such as near powerful magnets and motors, MRI machines or high-voltage power lines.
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under some types of
fluorescent, mercury or sodium lamps. This is not a malfunction. You may be able to reduce the
symptoms by setting [Camera Setup] > [Flicker Reduction] to [Automatic] or by setting the
shutter speed to a value matching the frequency of the local electrical system (1/100 for 50 Hz
systems, 1/60 for 60 Hz systems).
Viewfinder picture is blurred.
- Adjust the viewfinder with the dioptric adjustment lever (A 19).
No picture appears on the viewfinder.
- Close the LCD panel and then pull out the viewfinder to activate it.
Audio cannot be recorded.
- The external microphone connected to the MIC terminal is not turned on or its battery is
depleted. Alternatively, an external microphone compatible with plug-in power is connected
but [Audio Setup] > [MIC Power] is set to [Off].
- The audio recording level is not set correctly (A 68).
Sound is distorted or is recorded at lower levels.
- When recording near loud sounds (such as fireworks, shows or concerts), sound may become
distorted or it may not be recorded at the actual levels. Activate the microphone attenuator
(A 69), or adjust the audio recording level manually.
The picture is displayed correctly but there is no sound from the built-in speaker.
- Speaker volume is turned off. Adjust the volume (A 87).
- During mode, sound from the built-in speaker will be muted if headphones are connected
to the camcorder.