PRO-2100 Online Manual English
Contents Using This Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Handling and Use of Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Types of Paper. . . . . . . . .
Storing the Basket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Roll Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Parts of the Roll Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Roll Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Printer's Setting Using Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Configuration Changes Using Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Changeable Setting Items Using Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Setting Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Countermeasures against Unauthorized Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 Network Status and Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 IJ Network Device Setup Utility (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 IJ Network Device Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Color Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 Managing Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335 Performing Color Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Adjustment Types of Color Calibration. . . . . . . . . . . . . . . . . . . . . . .
Reinstalling the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415 Firmware update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing by Automatically Switching Upper-level and Lower-level Roll Papers. . . . . . . . . . . . . . . 488 How to Switch Paper Rolls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491 Reflect Roll Unit Settings in the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496 Changing the Print Quality and Correcting Image Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cutting Roll Paper after Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556 Printing from Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557 Printing from USB Flash Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558 Printing Data Saved on USB Flash Drive. . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 607 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608 Updating the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609 Obtaining the Latest Printer Driver. . . . . . . . . . . . . . . . . .
I want to configure so that the roll is cut automatically after waiting for the ink to dry. . . 652 How do I print without borders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653 I want to know the paper types that can be used in this printer. . . . . . . . . . . . . . . . . . . . 654 The paper type that I want to print is not displayed on the Touch Screen. . . . . . . . . . . . 655 Can I perform duplex printing. . . . . . . . . . . . . . . . . . . . . . . . .
Paper rubs against the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702 The edges of the paper are dirty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704 The surface of the paper is dirty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706 The back side of the paper is dirty. . . . . . . . . . . . . . . . . . . . . .
Basket Lurches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 751 When Trim edge first is set, the trimmed paper is drawn into the roll unit. . . . . . . . . . . . . . . . . . . . . . . 752 Ink Level Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753 Media Type Selection does not Match Loaded Media Type. . . . . . . . . . . . . . .
1200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786 1201. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787 1210. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788 1213. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1495. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819 1500. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820 1551. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 821 1552. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3314. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 852 3315. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 853 3316. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854 3317. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4117. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 885 4118. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 886 4119. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 887 4120. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4954. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 919 4955. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 920 4956. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 921 4957. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6945. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 952 6946. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 953 7050. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 954 7051. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment. These must be observed for safe operation.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
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Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc. Our home page can be found at http://www.freetype.org --- end of FTL.TXT --The TWAIN Toolkit is distributed as is.
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Handling and Use of Paper Paper Types of Paper Paper Sizes Using Paper Other Than Genuine Paper and feed confirmed Paper Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type Paper Information List Updating paper information Handling rolls Loading Rolls on the Roll Holder Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Changing the Type of Pa
Automatically Switch Rolls Handling sheets Loading Sheets in the Printer Changing the Type of Paper Printing From a Desired Starting Point Removing Sheets Clearing a Jammed Sheet Basket Parts of the Basket Using the Basket Example Basket Configurations Storing the Basket Roll Unit Parts of the Roll Unit Roll Unit Switching Roll Unit Modes Using the Roll Unit In Take-Up Mode Removing Printed Paper from the Roll Unit Media Configuration Tool Guide 37
Paper Types of Paper Paper Sizes Using Paper Other Than Genuine Paper and feed confirmed Paper Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type Paper Information List Updating paper information 38
Types of Paper The following media types are supported by the printer. For details on the media types supported by the printer, see "Paper Information List." • Plain Paper • Coated Paper • Photo Paper • Glossy Paper • Proofing Paper • CAD-dedicated Paper Etc. The Paper Information List includes the following information. • Types of paper • Paper handling • Paper product specifications • Use precautions • Setting of printer driver, control panel etc.
Paper Sizes Rolls Rolls that meet the following conditions are supported. • Outer diameter is 6.7 inches (170 mm) or less • Inner diameter of paper core: 2 or 3 inches • Printing side out Roll Width Printer Driver Roll Paper Width Settings Borderless Printing (*1) 24.00 inches (609.6 mm) 24 in Roll (609.6mm) Recommended(*2) 23.62 inches (600.0 mm) 600mm Roll (600.0mm) Possible(*3) 23.39 inches (594.0 mm) A1/A2 Roll (594.0mm) Recommended(*2) 22.00 inches (558.8 mm) 22 in Roll (558.
*1:For details on media types that can be used for borderless printing, see "Paper Information List." *2:When you perform borderless printing, it is recommended that you use these widths. *3:As opposed to standard borderless printing, there will be a small margin on the left and right because the paper width is set a little bit smaller than the width of the document. *4:The ***.* in Custom Size (***.* mm) is displays the paper width that you set in the printer driver's Custom Size Settings.
Paper Sizes Dimensions 9"x12" (ARCH A) 9.00 x 12.00 inches (228.6 x 304.8 mm) DIN C2 18.03 x 25.51 inches (458.0 x 648.0 mm) DIN C3 12.76 x 18.03 inches (324.0 x 458.0 mm) DIN C4 9.02 x 12.76 inches (229.0 x 324.0 mm) 20"x24" 20.00 x 24.00 inches (508.0 x 609.6 mm) 18"x22" 18.00 x 22.00 inches (457.2 x 558.8 mm) 14"x17" 14.00 x 17.00 inches (355.6 x 431.8 mm) 12"x16" 12.00 x 16.00 inches (304.8 x 406.4 mm) 10"x12" 10.00 x 12.00 inches (254.0 x 304.8 mm) 10"x15" 10.00 x 15.
Using Paper Other Than Genuine Paper and feed confirmed Paper When using this printer to print on paper other than genuine Canon paper and feed confirmed paper, use paper that meets the following conditions. Note • For Canon genuine paper/feed confirmed paper, see "Paper Information List." • Paper where the size is described in "Paper Sizes" (See "Paper Sizes.") • Paper where the thickness is described in "Paper Thickness" in "Specifications" (See "Specifications.
Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings You can easily print on paper other than genuine Canon paper and feed confirmed paper without making complicated settings by selecting the existing settings provided in the printer control panel and printer driver depending on the media type you are using. The existing settings consist of general-purpose paper settings provided for different media types.
Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type Media Configuration Tool provides a function for adding custom paper for better print quality and improved paper feed properties when printing on paper other than Canon genuine paper/feed confirmed paper than when printing with general-purpose settings.
Updating paper information You can update the printer's media information to the latest information by applying the latest version of the Media Information File. For details on the procedure for applying the Media Information File, refer to the following. Media Configuration Tool Guide (Windows) Media Configuration Tool Guide (macOS) Important • If you are using the Media Configuration Tool, the new Media Information File is downloaded automatically when released on the Canon website.
Handling rolls Loading Rolls on the Roll Holder Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Changing the Type of Paper Specifying the Paper Length Removing the Upper Roll from the Printer Removing the Lower Roll from the Roll Unit (Option) Removing Rolls From the Roll Holder Clearing Jammed Roll Paper Feeding Roll Paper Manually Keeping Track of the Amount of Roll Paper Left Specifying the Ink Drying Time for Rolls Specifying the Cutting Method for Rolls Cutting th
Loading Rolls on the Roll Holder When printing on roll paper, attach the roll paper to the Roll Holder. Roll paper comes in two types: 2-inch and 3-inch cores. If using 3-inch core roll paper, attach the 3-Inch Paper Core Attachment to the Roll Holder and holder stopper. Caution • Set the roll on its side on a table or other flat surface so that it does not roll or fall. Rolls are heavy, and dropping a roll may cause injury. Important • When handling the roll, be careful not to soil the printing surface.
1. Push holder stopper lever (A) toward shaft to release lock, and while holding in position (B), remove holder stopper from Roll Holder. Important • Do not use the roll holder for feeding paper with the spacer (C) removed from the flange. It will result in the paper being sent askew. 2. If using 3-inch core paper, align 3-Inch Paper Core Attachment tabs (A) with Roll Holder holes (B) and insert firmly. 3.
Important • When loading a roll, be careful to avoid hitting the printer hard with the roll. This may damage the Roll Holder. • If you stand the roll holder vertically and set the roll paper by dropping, the roll holder may be damaged. 4. If using 3-inch core roll paper, attach 3-Inch Paper Core Attachment to holder stopper. Align the tabs (A) of the attachment with the holes (B) of the holder stopper, and insert firmly. 5.
Loading the Upper Roll on the Printer Follow these steps to load rolls in the printer. When selecting Enable in Roll paper auto feed, the roll paper is fed automatically by simply loading it. Important • Always load rolls when the printer is on. If the printer is off when you load a roll, the paper may not be advanced correctly when you turn the printer on. • Before loading a roll, confirm whether the inside of the top cover or the output guide is soiled.
Note • If any cut sheet has been fed, or roll paper that will not be used has been fed from Roll 1 (Upper), a message is shown requesting you to remove it. After following the instructions on the screen to remove the paper, redo the operation. • If roll paper is loaded in Roll 1 (Upper) but Roll 1 (Upper) is not selected as the paper source, a message asking you whether or not to change paper is displayed. Tap Replace paper, remove the paper, and go to the next step. 2.
Important • Use the roll holder of the black gear included with this printer. Cannnot use the roll holder of the white gear for PRO-2000/PRO-4000/PRO-4000S/PRO-6000/ PRO-6000S/TX-2000/TX-3000/TX-4000. • If the leading edge of the roll paper is secured with tape or a paper band so that it will not unravel, remove the tape or paper band before loading the roll paper into the roll holder slot.
Important • If the roll paper has become unwound, remove the slack before loading the roll paper. • When feeding the leading edge of the roll paper, make sure the entire width of the roll paper is separating and feeding from the roll. If the roll paper is fed with some of the roll paper still stuck to the roll, the roll paper will be damaged. • Be careful not to soil the printing surface of roll paper as you insert it in the slot. This may affect the printing quality.
4. Close top cover. • When selecting Enable in Roll paper auto feed. The roll paper is fed. • When selecting Disable in Roll paper auto feed. Tap Start feeding, and then the roll paper is fed. Once paper feeding starts, you will need to do the following, based on the Manage remaining roll amount setting, the barcode printed on rolls, and the Media type selection method setting. (See "Keeping Track of the Amount of Roll Paper Left.
• When selecting Barcodes in Manage remaining roll amount and if the barcode is not printed. ◦ When selecting Manual in Media type selection method. A menu for selection of the media type and length is shown on the touch screen.Operate the touch screen, select the media type to be used, and enter its length. ◦ When selecting Auto with confirmation in Media type selection method. A menu for selecting the estimated media type candidates and the paper length.
Loading the Lower Roll on the Roll Unit (Option) Follow these steps to load roll paper in the roll unit (Roll 2 (Lower)). When selecting Enable in Roll paper auto feed, the roll paper is fed automatically by simply loading it. Important • Always load rolls when the printer is on. If the printer is off when you load a roll, the paper may not be advanced correctly when you turn the printer on. • Before loading a roll, confirm whether the inside of the top cover or the output guide is soiled.
Note • If any cut sheet has been fed, or roll paper that will not be used has been fed from Roll 1 (Upper), a message is shown requesting you to remove it. After following the instructions on the screen to remove the paper, redo the operation. • If roll paper is loaded in Roll 1 (Upper) but Roll 1 (Upper) is not selected as the paper source, a message asking you whether or not to change paper is displayed. Tap Replace paper, remove the paper, and go to the next step. 2.
Caution • Be careful not to drop the roll and hurt yourself when loading it. • Be careful not to pinch your fingers between the Roll Holder shaft and the guide grooves (B) when loading the roll paper. Important • Use the roll holder of the black gear included with this printer. Cannnot use the roll holder of the white gear for PRO-2000/PRO-4000/PRO-4000S/PRO-6000/ PRO-6000S/TX-2000/TX-3000/TX-4000.
• When Roll paper auto feed is Enable and if you attach the roll holder without the roll paper loaded on the roll holder, Preparing to feed the paper... appears on the operation panel. In this case, press the Stop button on the operation panel to cancel feeding. Note • For the procedure for attaching the roll paper to the Roll Holder, see "Loading Rolls on the Roll Holder." 4. Change Roll Holder Lock switch on roll unit to locked position.
• When selecting Enable in Roll paper auto feed. The roll paper is fed. • When selecting Disable in Roll paper auto feed. Pull out roll paper evenly, insert leading edge between roll paper and arrows (A) directly beneath it, and feed roll paper until you hear a sound. Tap Start feeding, and then the roll paper is fed. Important • If the roll paper has become unwound, remove the slack before loading the roll paper.
• Be careful not to soil the printing surface of roll paper as you insert it in the slot. This may affect the printing quality. We recommend wearing clean cloth gloves when handling rolls to protect the printing surface. • If the paper is wrinkled or warped, straighten it out before loading it. • Load the roll so that there is no gap between the right edge of the paper and the Roll Holder. • Depending on the paper, the roll paper may be scratched when being fed and not feed well.
• When selecting Barcodes in Manage remaining roll amount and if the barcode is not printed. ◦ When selecting Manual in Media type selection method. A menu for selection of the media type and length is shown on the touch screen.Operate the touch screen, select the media type to be used, and enter its length. ◦ When selecting Auto with confirmation in Media type selection method. A menu for selecting the estimated media type candidates and the paper length.
Changing the Type of Paper Follow these steps to change the type of paper specified on the printer after you have loaded paper. If you continue using the same type of paper and set Keep media type to Enable, when you load paper, the media type selected before Enable was set is selected automatically, eliminating the need to set the media type. (See "Using the Same Type of Paper Regularly.") Note • This printer has the ability to estimate the media type by the data read by the sensor when the paper is set.
Note • If the Home screen does not appear, tap the HOME button. 2. Tap paper feed slot where paper whose type you want to change is loaded. 3. Tap Paper settings. 4. Tap Type. 5. Tap media type of roll paper loaded in printer.
Important • Be sure to select the correct paper type. If this setting does not match the loaded paper, it may cause feed errors and affect printing quality. Note • For details on media types, see "Paper Information List." At the factory default settings, Plain Paper is selected for the media type. • When the release lever is operated, the settings automatically return to the last selected media type.
Note • If the Home screen does not appear, tap the HOME button. 2. Tap Paper-related settings. 3. Tap Keep media type. 4. Tap Enable.
Note • The specified media type setting is updated in the following situations. • When using sheets, if you send a print job before loading a sheet, the media type setting is updated to match the type of paper specified by the print job. • If a barcode is printed on the roll paper and you have set Manage remaining roll amount to Enable in the operation panel menu, the media type setting is updated to match the media type specified by the barcode.
Specifying the Paper Length When changing the length of paper after the paper has been advanced, specify the length as follows. Note • Specify the roll paper length when you have set Manage remaining roll amount to Barcodes. (See "Keeping Track of the Amount of Roll Paper Left.") 1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2. Tap paper feed slot where paper whose length you want to change is loaded. 3.
4. Tap Length. 5. Enter roll paper length. Specify the roll length as follows. 1. Tap the gray numerical input field. 2. Tap the keypad appearing on the touch screen, enter the roll paper length, and then tap OK.
3. Check the entered length and tap OK.
Removing the Upper Roll from the Printer Remove rolls from the printer as follows. Note • If you need to cut a printed roll, select Feed/cut in the printer menu and cut the roll paper at the desired position. (See "Specifying the Cutting Method for Rolls.") 1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2. Tap area. 3. Tap Remove paper. 4. Tap Yes. The roll is rewound.
6. Using both hands, rotate the Roll Holder in the direction of the arrow to rewind the roll. 7. Hold Roll Holder by its flanges (A) and remove from roll holder slot. Note • For instructions on removing the Roll Holder from rolls, see "Removing Rolls From the Roll Holder." 8. Lower output guide and close top cover.
Note • To load new paper in the printer at this point, see "Loading the Upper Roll on the Printer." • Clean inside the top cover before loading paper. (See "Cleaning Inside the Top Cover.
Removing the Lower Roll from the Roll Unit (Option) Follow these steps to remove roll paper from the roll unit. Note • If you need to cut a printed roll, select Feed/cut in the printer menu and cut the roll paper at the desired position. (See "Specifying the Cutting Method for Rolls.") 1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2. Tap area. 3. Tap Remove paper. 4. Check touch screen message and tap Yes.
6. Change Roll Holder Lock switch on roll unit to release position. 7. Hold roll holder by its flanges (A) and remove from roll holder slot.
Note • For instruction on removing the roll paper from the roll holder, see "Removing Rolls From the Roll Holder." • To load new paper in the printer at this point, see "Loading the Upper Roll on the Printer.
Removing Rolls From the Roll Holder 1. Push holder stopper lever (A) toward shaft to release lock, and while holding in position (B), remove holder stopper from roll holder. 2. Remove roll holder from roll paper. 3. To remove 3-Inch Paper Core Attachment, press tabs (A) inward and remove attachment.
Important • Store the roll in the original bag or box, away from high temperature, humidity, and direct sunlight. If paper is not stored properly, the printing surface may become scratched, which may affect the printing quality when you use it again.
Feeding Roll Paper Manually After feeding the roll paper, you can move it forward and back. 1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2. Tap or area. 3. Tap Feed/cut. 4. Tap or touch Advance and Rewind to move roll paper forward or back. Note • Tapping Advance or Rewind moves the roll paper approximately 0.04 inch (1 mm). Touching Advance or Rewind moves the roll paper until you release the key.
Keeping Track of the Amount of Roll Paper Left There are two methods of managing the amount of roll paper left: by using the barcode and by estimating the amount of roll paper left. Managing by the Barcode for the Amount of Roll Paper Left When you set Manage remaining roll amount to Barcodes in Device settings on the Home screen, the amount of remaining roll paper and the media type information are printed as a barcode and text when the paper is removed.
5. Check the length of the roll paper. Important • When selecting Enable in Roll paper auto feed, the screen for checking the length of the roll paper is displayed for only 5 seconds. Note • The length of the roll paper to be displayed can be set in Roll length (change default). Setting the Length of the Roll Paper when Managing by the Barcode • If the length of the roll paper to be displayed is different from the length of the roll paper actually used, set the actual length. 6.
2. Tap paper feed slot where roll paper for which you want to set the roll paper length is loaded. 3. Tap Paper settings. 4. Tap Advanced. 5. Tap Roll length (change default). Managing by Estimating the Amount of Roll Paper Left When you set the Manage remaining roll amount to Auto estimate in Device settings of the home screen, the remaining amount of roll paper is estimated and displayed in the Operation panel. The barcode is not printed.
Specifying the Ink Drying Time for Rolls When you are using paper that takes longer for ink to adhere, ink may be transferred onto the paper surface during ejection, soiling it. In that case, you may be able to improve the condition by setting the time to wait for the ink to dry after printing. Note • If the Cutter touches the print surface on which the ink is not dry, the paper surface may become scratched or soiled, or the paper surface may rub when the paper falls and the surface may become soiled.
3. Tap Paper settings. The Paper settings screen appears. 4. Tap Advanced. The Advanced paper settings screen appears. Scroll the screen to set Pause between scans, Pause between pages, Pause on last page takeup, and Pause timing priority.
Pause between scans Print one scan on the page and then set the wait time for the next one scan to print. Pause between pages Print one page and then set the wait time for paper to be ejected. If you have the next page, when print it after the ink drying time has elapsed. Pause on last page take-up When you use a roll unit mode as a take-up, you set the wait time after you print the last page. If you have the next page to print, cancel the drying time waiting and print.
3. In the Paper Detailed Settings dialog box displayed next, select the desired values from the lists for Between Pages and Between Scans in Drying Time, and then click OK. (See "Main Tab Description.
macOS 1. Choose Print in the application menu. 2. Select Paper Detailed Settings panel. 3. Select desired values from lists for Dry Time (Between Pages) and Dry Time (Between Scans). (See "Paper Detailed Settings.
Specifying the Cutting Method for Rolls How rolls are cut after ejection varies depending on printer settings. • Automatic cut The roll is automatically cut by the cutter blade according to the printer driver settings. ◦ Printer Setting Roll Paper 1/Roll Paper 2 > Paper settings > Advanced > Cutting mode > Automatic cut ◦ Driver Setting Automatic Cutting > Yes See "Cutting Roll Paper after Printing" (Windows). See "Cutting Roll Paper after Printing" (macOS).
• Paper cutting (to have the roll cut at your specified position) Select this when you want to cut the roll paper by operating the cutter blade using the touch screen after printing with No or Print Cut Guideline selected in Automatic Cutting in the printer driver. Otherwise choose this option if you want to cut the roll edge after loading a roll.
Note • If the Home screen does not appear, tap the HOME button. 2. Tap paper feed slot where roll paper for which you want to set cutting method is loaded. 3. Tap Paper settings. 4. Tap Advanced. 5. Tap Cutting mode. 6. Tap Eject cut. 7. Print the job. When printing is finished, the printer will stop without cutting. 8. While holding printed document to prevent it from dropping, tap Cut paper to cut roll paper.
Note • If the Home screen does not appear, tap the HOME button. 2. Tap paper feed slot where roll paper for which you want to set cutting method is loaded. 3. Tap Paper settings. 4. Tap Advanced. 5. Tap Cutting mode. 6. Tap User cut. 7. When Do you want to set to detect the leading edge of the paper? is displayed, select Detect (recommended). 8. Print the job. The printer stops advancing the paper after printing. 9. Tap Advance paper.
11. Tap OK. After the roll is rewound, it stops automatically. Manual (for paper of which the leading edge rubs the printhead) Note • Once the following step has been performed, the procedure can be started from step 8 the next time. • Printing the second and subsequent times • Printing after replacing with the same type of paper 1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2.
5. Tap Cutting mode. 6. Tap User cut. 7. When Do you want to set to detect the leading edge of the paper? is displayed, select Do not detect. Note • If you set the detection of paper leading edge to Do not detect, a margin of about 4.0 inches (10 cm) is created at the paper leading edge when printing starts. • When the detection of paper leading edge is set to Do not detect, printing will start at the position at which the roll was set for the first printing after replacing a roll.
14. Tap OK. After the roll is rewound, it stops automatically. Paper cutting (to have the roll cut at your specified position) 1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2. Tap paper feed slot where roll paper you want to cut is loaded. 3. Tap Feed/cut. 4. Tap or touch Advance or Rewind to feed roll paper to desired cutting position. 5. Tap Cut paper. 6. Tap Yes.
Cutting the Leading Edge of Roll Paper Automatically If the leading edge of the paper is cut crooked or is not cut straight when roll paper is loaded, it will not print correctly. If this happens, you can cut the leading edge of the paper straight when loading a paper roll by using Trim edge first in the touch screen menu. The following settings are available for Trim edge first.
1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2. Tap or . 3. Tap Paper settings. 4. Tap Advanced. 5. Tap Trim edge first. 6. Tap desired Trim edge first settings. This setting takes effect the next time you load a roll.
Reducing Dust from Cutting Rolls If the paper tends to generate dust when cut, such as with Backlit Film, you can reduce flying dust by setting Cut-dust reduction to ON from the touch screen menu, which will coat the leading and trailing edges of the printed document with ink. As a result, you can reduce problems with the print head. You can set Cut-dust reduction according to the media type.
5. Tap Cut-dust reduction. 6. Tap ON.
Handling sheets Loading Sheets in the Printer Changing the Type of Paper Printing From a Desired Starting Point Removing Sheets Clearing a Jammed Sheet 100
Loading Sheets in the Printer Follow these steps to load sheets in the printer. Important • Paper that is wrinkled or warped may jam. If necessary, straighten the paper and reload it. • Load the paper straight. Loading paper askew will cause an error. (See "1317.") • If you are not using the stand, make sure there is no object under the printer. If there is any object under the printer, it may cause damage of the paper or jamming.
Note • If any paper has been advanced that will not be used, a message is shown requesting you to remove it. Follow the instructions on the screen to remove the paper, and redo the operation. 2. Open top cover and lift release lever. Important • Do not touch Linear Scale (A), carriage shaft (B), or Ink Tube Stabilizer (C). Touching these parts may damage them. 3.
When you insert the sheet, it will adhere automatically to the surface of the platen. Important • Load the sheet so that it is parallel to the right paper alignment line (C). Loading paper askew will cause an error. • Warped paper may rub against the print head. Straighten paper if it is warped before loading. Note • You can also align the cut sheet based on its near edge.
noise is distracting, try moving the paper over slightly to the left or right (up to 0.04 inch (1 mm)) while keeping it parallel to the paper alignment line. • The suction remains on for about 30 seconds during loading. If you cannot finish loading a sheet during this time, pull the sheet away and reinsert it to start the suction again. 4. Lower release lever and close top cover. • If a print job was received Tap OK to feed the paper and begin printing.
Printing From a Desired Starting Point Print on sheets from a desired starting point as follows. Setting Detect paper width to Disable 1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2. Tap area. 3. Tap Paper settings. 4. Tap Advanced. 5. Select Detect paper width and tap Disable.
2. When "[Detect paper width] is disabled. Do you want to keep it disabled and continue?" appears on touch screen, tap Keep it disabled and continue. 3. Open top cover and check position where paper is loaded. To start printing from the current position, close the top cover. To reposition the paper, lift the release lever. 4.
5. Lower release lever and close top cover. 6. When screen for selecting paper size appears, select size of paper loaded.
Removing Sheets Remove sheets from the printer as follows. 1. Tap paper settings display area on Home screen of touch screen. Note • If the Home screen does not appear, tap the HOME button. 2. Tap area. 3. Tap Remove paper. 4. Check touch screen message and tap Yes. 5. When instructions for removing sheet appear on touch screen, lift release lever while holding sheet, and remove sheet.
6. Lower release lever.
Basket Parts of the Basket Using the Basket Example Basket Configurations Storing the Basket 110
Parts of the Basket (A) Basket Rod (tag side) Secures the cloth basket to the tips of the basket arm. (B) Basket Arm Retains the basket rod (tag side). By changing the length and the angle, you can make the basket suitable for various conditions. When not using the basket, you can lower it and store alongside of the stand. (See "Storing the Basket.") (C) Basket A cloth tray that catches ejected documents. (D) White Tag Marks indicating basket attachment orientation.
Using the Basket By changing the following four items for the basket, you can use the basket in various ways to suit your application. • Length of basket arm • Tilt of basket arm • Attachment position of basket • Length of basket This section describes how to change the basket. For specific examples of basket use, see "Example Basket Configurations.
Important • When lengthening the basket arm, first return the basket to an unwound state while pressing the basket rewind button on the right edge of the basket rod (tag side), and then make the change. Changing Tilt of basket arm You can change the tilt of the basket arm in three steps. When securing the basket arm, attach the basket locking support to the basket arms (A) on both sides.
• When changing the angle of the basket arm, hold the thick part of the left/right basket arm, and adjust them. • While using the basket locking support, do not apply excessive force to the orientation in which you lower the basket arm. Doing so may damage the basket. • While using the basket locking support, you cannot use "Printing on Large-Format or Easily Damaged Paper (Position 3)." When using this position, detach the basket locking support.
Changing Length of basket You can adjust the basket length by rotating the basket rod (tag side). To shorten, rotate the basket rod (tag side) in the direction of the arrow to wind the basket. To lengthen, rotate the basket rod (tag side) in the opposite direction of the arrow while pressing the basket rewind button (A) on the right end of the basket rod (tag side). You can return the wound basket to its original position.
Example Basket Configurations Various positions are possible for the basket that collects the printed materials. In this section, we present the following five positions as examples of using the basket. Switch the position of the basket to suit to the media type and the print job.
• If using the roll unit and using the Position 1 basket, the printed materials may come in contact with the roll unit depending on the paper, resulting in damage. • If using the roll unit as a feed device and using the Position 1 basket, the ejected roll paper's cut end enters the roll unit and may cause a paper jam or affect the print quality when set to Borderless Printing or Trim edge first when loading the paper. • Roll paper up to 62 inches (1,575 mm) in length can be collected in the basket.
Important • Always select Eject cut in Cutting mode when used in this position. If you select Automatic cut, the printed materials may be damaged. (See "Specifying the Cutting Method for Rolls.") • Be extra careful when using paper that tends to curl or is damaged easily in this position. • With some types of paper, the leading edge may curl or bend during ejection. In this case, straighten out the paper. Printed documents may be damaged if the paper is curled or bent.
• Paper curls an extreme amount due to paper characteristics and printing environment • If there is not much paper remaining on the roll, and the paper curls an extreme amount Moving Printed Materials to Next Work Area Immediately (Position 5) You can use the basket in the following position when moving the printed materials to the next work area immediately.
Storing the Basket Store the basket in the following two positions when not in use. Select the position to suit the circumstances. If Changing Roll Paper or Using roll unit as Take-up Device Using Without basket (Only When roll unit Is Not Used) If Changing Roll Paper or Using roll unit as Take-up Device If replacing the roll paper or using the roll unit as a take-up device, store the basket.
Roll Unit Parts of the Roll Unit Roll Unit Switching Roll Unit Modes Using the Roll Unit In Take-Up Mode Removing Printed Paper from the Roll Unit 122
Parts of the Roll Unit (A) Roll Holder Lock Switch Locks and releases the Roll Holder loaded in the roll unit. (B) Feed Mode Lamp Lights up when you have selected the feed mode on the roll unit. (C) Auto Take-up Lamp Lights up when the paper is being taken up. (D) Pause Lamp Lights up when the paper winding is paused. (E) Take-up Button You can rotate the roll unit the desired amount as long as winding is not in progress.
(M) Roll Holder Load the roll on this holder. (N) Holder Stopper This part secures the roll paper on the Roll Holder.
Roll Unit The roll unit functions as a feed device that can accommodate an additional roll for a total of two rolls on the printer and as a take-up device that automatically takes up the printed roll paper. Switch between these two functions depending on the circumstances. For instructions on attaching the roll unit, see the Roll Unit Setup Guide.
Switching Roll Unit Modes Before using the roll unit, follow these steps to select the mode you want to use. Important • After switching the roll unit function, you must use a separate computer to apply the roll unit settings to the printer driver. For details, see "Reflect Roll Unit Settings in the Printer Driver" (Windows) or "Reflect Roll Unit Settings in the Printer Driver" (macOS). • If you change the roll unit from a take-up device to a feed device, first cut the paper that has been taken up. 1.
Note • If you change the mode without cutting the roll paper with the printer's cutter, a screen confirming whether or not the paper taken up has been cut appears after you tap ON. If the paper has not been cut, select No and cut the paper that has been taken up first. 3. Load roll paper on roll unit. For details, see "Loading the Lower Roll on the Roll Unit (Option)." • Using as take-up device 1. Tap Roll unit use setting. 2. Tap ON when message confirming roll unit's change to take-up mode appears. 3.
Using the Roll Unit In Take-Up Mode Important • For details on the roll paper compatible with winding, see "Paper Information List.". • Before loading the roll paper to be taken up on the roll unit, set the roll unit mode to take-up device on the printer touch screen. (See "Switching Roll Unit Modes.") • Use the roll holder of the black gear included with this printer. Cannnot use the roll holder of white gear for PRO-2000/PRO-4000/PRO-4000S/PRO-6000/ PRO-6000S/TX-2000/TX-3000/TX-4000.
Align the 3-Inch Paper Core Attachment tabs (A) with the holes on the roll holder or holder stopper (B) and insert firmly. • roll holder Side • holder stopper Side 4. Insert paper core, which is for winding roll paper, into roll holder. Important • We recommend using a paper core that is wider than the paper to be wound when winding paper. If you use a narrower paper core, use with a gap between the holder stopper and the paper.
6. Change Roll Holder Lock switch on roll unit to release direction. 7. Hold flanges (A) so that roll holder's black gear is on left, align roll holder shaft with roll holder slot left and right guide grooves (B), and load.
8. Change Roll Holder Lock switch on roll unit to lock direction. 9. Change the feed flap switch on top of the roll unit so that the switch indicator (A) is aligned with ● (B) position on the take-up icon.
10. Change Inward/Outward Winding Changeover switch on roll unit to desired winding direction. Note • For the winding direction of the roll paper, you can select either outward winding to make the printed surface on the outside of the roll or inward winding to make the printed surface on the inside of the roll. 11. Follow these steps to secure the leading edge of the roll paper to the paper core with tape.
◦ Inward Winding Important • If winding with inward winding, you must pass the leading edge of the roll paper to the back of the paper core and secure with tape. If this operation is difficult, you can also remove the roll holder, push the roll paper into the back, reinstall the roll holder, and pass the roll paper to the back of the paper core. 3. Align right edge of roll paper to right edge of paper core while pulling on roll paper evenly, and secure with tape. 4.
◦ Inward Winding Important • Secure the left and right edges of the roll paper with tape within 1.97 inches (50 mm) of the edges so that neither end of the roll paper lift up. • When rewinding heavyweight paper, use strong adhesive tape to fasten it. Otherwise, a rewinding problem may result. • If you use a paper core narrower than the paper to be wound, adjust the position of the holder stopper, so that there is a gap between the holder stopper and the paper. 5.
◦ Inward Winding Important • If the roll holder lifts up, it may cause an error. 7. To stabilize operations when starting taking up, advance roll paper with operation panel and wind roll paper approximately one revolution. (See "Feeding Roll Paper Manually.") 8. Push roll holder downward again, and check that roll holder is not lifting up. The winding preparation is complete. When printing to the roll starts, the roll paper can be automatically wound. • If Ready to print appears on touch screen 1.
◦ Inward Winding Important • If winding with inward winding, you must pass the leading edge of the roll paper to the back of the paper core and secure with tape. If this operation is difficult, you can also remove the roll holder, push the roll paper into the back, reinstall the roll holder, and pass the roll paper to the back of the paper core. 3. Align right edge of roll paper to right edge of paper core while pulling on roll paper evenly, and secure with tape. 4.
◦ Inward Winding Important • Secure the left and right edges of the roll paper with tape within 1.97 inches (50 mm) of the edges so that neither end of the roll paper lift up. • When rewinding heavyweight paper, use strong adhesive tape to fasten it. Otherwise, a rewinding problem may result. • If you use a paper core narrower than the paper to be wound, adjust the position of the holder stopper, so that there is a gap between the holder stopper and the paper. 5.
◦ Inward Winding Important • If the roll holder lifts up, it may cause an error. 7. Make sure Inward/Outward Winding Changeover switch on roll unit is in desired direction and press Auto Take-up/Pause button. The Pause lamp, which has been lighted up to this point, turns off, and the Auto Take-up lamp lights up instead. The winding preparation is complete. During printing, the winding starts. Before printing, the winding starts at the same time as the printing.
Removing Printed Paper from the Roll Unit Note • By tapping the paper settings display area and then area when setting Take-up mode and setting Wind up after cutting to Enable in advance, you can omit steps 6 and 7 below, because when the paper is cut after printing, the next paper will be automatically taken up after that. However, be careful when using easily damaged roll paper because the roll paper touches the roller when paper is cut. 1. Tap paper settings display area on Home screen of touch screen.
6. Hold printed paper between output guide and roll unit, then tap Yes. The roll is now cut. Important • When cutting the roll paper, always hold the printed paper. If cut without holding the printed paper, the paper may fall to the floor and become soiled. 7. While holding trailing edge of printed paper, press Take-up or Rewind button to wind printed paper. Apply adhesive tape to the rewound paper to hold it in place, if necessary. Important • Be careful not to scratch the printed surface. 8.
9. Hold roll holder by its flanges (A), and remove from roll unit. 10. Push holder stopper lever (A) toward shaft to release lock, and while holding in position (B), remove holder stopper from roll holder. 11. Remove printed material that has been taken up, from roll holder for each paper core.
Changing Settings from Operation Panel/Web Browser Operations and Touch Screen Operation Panel Touch Screen Checking Instructions During Printer Operations Changing Settings from Operation Panel Printer Menu Operations Menu Operations Menu Structure Changing Settings from Operation Panel Setting Items on Operation Panel Status Print Changing Printer's Setting Using Web Browser Configuration Changes Using Web Browser Changeable Setting Items Using Web Browser Setting Password Registering Printer's Root Certi
Operations and Touch Screen Operation Panel Touch Screen Checking Instructions During Printer Operations 144
Operation Panel A: ON button/ON lamp Turns the printer on and off. Turning the Printer On and Off The ON lamp is lit when the printer is on or in Sleep mode. B: Load button Loads the paper when it is set or replaced. Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Loading Sheets in the Printer C: Feed button Changes the paper position when the roll paper is loaded. Feeding Roll Paper Manually D: Cut button Cuts the paper when the roll paper is loaded.
• Lit (orange) A warning message is displayed. • Flashing (orange) An error message is displayed. • Off There are no active print jobs, warnings, or errors. Note • When the printer is in Sleep mode, to restore the display, press the buttons on the operation panel or touch the touch screen. • When Operation panel lock is enabled, touch screen operations are invalid. For details on Operation panel lock, see Changeable Setting Items Using Web Browser.
Touch Screen After the printer starts up, the HOME screen appears on the touch screen. From the HOME screen, you can check the printer status and select the maintenance, paper operations, settings, and other menus. Basic Touch Screen Operations Icons on Touch Screen A: Printer Information Display Area Displays the printer status, messages, and other information. Tap this item when a message appears to view the message on the list screen and to jump to the screen with detailed information and operations.
• Do not forcibly press the touch screen with your finger. • Do not press the touch screen with an object other than your finger (such as a ballpoint pen, pencil, fingernail, or other object with a sharp tip). • Do not operate the touch screen with wet or dirty hands. • Do not place objects on top of the touch screen. • Do not place a protective film over the touch screen. Removing it can damage the touch screen. Tap Gently touch with your fingertip and then release.
Drag Move your finger up, down, left, or right while gently keeping it in contact with the touch screen. Use this to move a menu or list while viewing it. Notification Messages When the ink is low or there is another notification, New notice appears in the printer information display area. Tap this to display the Notice list screen to view messages with the newest one appearing first. Tap a message to display the message details screen to view the details and take action.
(HOME) The HOME screen appears. (Back) Displays the screen before the current screen. Stop Cancels print jobs in progress and ends the ink drying period.
Checking Instructions During Printer Operations You can refer to instructions on the touch screen when loading paper, replacing ink tanks, or performing other operations. How to view instructions Once you complete an action described in the instructions, the printer detects the action and switches to the next instruction screen. Operation screens are switched every 3 seconds, and the sequence of operations is shown repeatedly.
Changing Settings from Operation Panel Printer Menu Operations Menu Operations Menu Structure Changing Settings from Operation Panel Setting Items on Operation Panel Status Print 152
Printer Menu Operations The printer menu is classified into regular menu items available when no print job is in progress and menu during printing items only available while printing is in progress. Flicking HOME screen and tapping the menu displays each setting item. The menus below are available. A. Printer status Displays the printer status and wireless LAN connection status. B. Ink status Displays the current paper information. C. Paper information Perform paper settings.
Menu Operations To select a menu, operate the HOME screen displayed on the touch screen (A) by your finger. Example of Using Touch Screen These touch screen operations are available when you print data on a USB flash drive. Drag up or down, and then tap an item to select it.
Tapping C displays the print settings menu. Drag up or down, and then tap an item to select it.
After the list is displayed, tap a setting to select it. Tap D to confirm the settings. Tap A to display the screen for selecting the number of copies. Tap a number to specify the number of copies, and then tap OK. Tap B to display the preview screen. Touch the Back button to return to the previous screen.
Menu Structure The * on the right side of an item indicates the default value. Values may vary depending on your model and firmware version. • Ink information This menu is displayed by tapping Ink icon. Current estimated ink levels Replace Order ink now • Paper settings This menu is displayed by tapping paper information area.
Use / Do not use Manual Replace paper Remove paper Paper settings Page size / Type / Advanced / Register • Maintenance Nozzle Check Print head cleaning Cleaning All colors / Pattern 1 / Pattern 2 / Pattern 3 Deep Cleaning All colors / Pattern 1 / Pattern 2 / Pattern 3 System cleaning All colors / Pattern 1 / Pattern 2 / Pattern 3 Print head alignment Auto (standard) Roll paper 1 / Roll paper 2 / Manual Auto (advanced) Roll paper 1 / Roll paper 2 / Manual Manual Roll paper 1 / Roll paper 2 / Manual Paper fe
Color calibration Auto adjust Roll paper 1 / Roll paper 2 / Manual Enable/disable adjustment values Enable* / Disable Adjustment information Roll paper 1 / Roll paper 2 / Manual Calibration guide setting Enable / Disable* Reset adjustment values Maintenance cartridge info Maintenance cartridge usage Replace Head replacement Replace cutter blade unit Platen cleaning Prepare to move Move indoors on the same floor Move indoors to a different floor Transport outdoors • Job management Print job List of print jo
Enable / Disable* Delete all print jobs • Print from USB flash drive Folder/file list Number of copies Preview Settings Color Color (perceptual)* / Color (saturation) / Color (correct off) / Monochrome Print qlty 5 (Fast) / 4 / 3* / 2 / 1 (High) Paper src Auto select* / Roll paper (auto) / Roll paper 1 / Roll paper 2 / Manual Margin 3mm* / 5mm Border Bordered* / None Rotate 0 degrees* / 90 degrees Enl./Red.
IPv6 link-local address IPv6 link-local prefix length IPv6 manual address IPv6 manual prefix length IPv6 stateless address 1 IPv6 stateless prefix length 1 IPv6 stateless address 2 IPv6 stateless prefix length 2 IPv6 stateless address 3 IPv6 stateless prefix length 3 IPv6 stateless address 4 IPv6 stateless prefix length 4 DHCPv6 DHCPv6 stateful address DHCPv6 stateful prefix length IPv6 default gateway 1 IPv6 default gateway 2 IPv6 default gateway 3 IPv6 default gateway 4 IPv6 primary DNS server address IPv
Manual connect WPS (Push button method) Other connection types Manual connect (adv.
IPv4 address IPv4 subnet mask IPv4 default gateway IPv4 DNS dynamic setting IPv4 DNS host name IPv4 DNS domain name IPv6 link-local address IPv6 link-local prefix length IPv6 manual address IPv6 manual prefix length IPv6 stateless address 1 IPv6 stateless prefix length 1 IPv6 stateless address 2 IPv6 stateless prefix length 2 IPv6 stateless address 3 IPv6 stateless prefix length 3 IPv6 stateless address 4 IPv6 stateless prefix length 4 DHCPv6 DHCPv6 stateful address DHCPv6 stateful prefix length IPv6 defaul
Bonjour service name Settings Enable/disable Wired LAN Enable / Disable Advanced Print details • Device settings Test print Nozzle Check Status print Status print (administrator) Print LAN details Print setting print Print advanced paper settings Print job history Print menu map Print settings Print head movable width setting Data width* / Maximum movable width / Paper width Prioritize paper size Enable / Disable* Magnification level for borderless Large / Medium* / Small / Minimum PDF print settings Print
Margin 3mm* / 5mm Border Borderless / Bordered* Rotate 0 degrees* / 90 degrees Enlarge/Reduce Fit paper size* / Same size / Scaling Display during process Warning display Enable / Disable* JPEG print settings Print quality settings Color mode Color (perceptual)* / Color (saturation) / Color (correct off) / Monochrome Print quality 5 (Standard) / 4 / 3* / 2 / 1 (Highest) Input resolution 600 dpi / 300 dpi* Paper settings Paper src Auto select* / Roll paper (auto) / Roll paper 1 / Roll paper 2 / Manual Margin
Print quality 5 (Standard) / 4 / 3* / 2 / 1 (Highest) Paper settings Paper src Auto select* / Roll paper (auto) / Roll paper 1 / Roll paper 2 / Manual Margin 3mm* / 5mm Border Borderless / Bordered* Rotate 0 degrees* / 90 degrees Enlarge/Reduce Fit paper size* / Same size / Scaling Direct print settings from FTP Print settings 1 Print quality settings Color mode Color (perceptual)* / Color (saturation) / Color (correct off) / Monochrome Print quality 5 (Standard) / 4 / 3* / 2 / 1 (Highest) Paper settings Pa
Color (perceptual)* / Color (saturation) / Color (correct off) / Monochrome Print quality 5 (Standard) / 4 / 3* / 2 / 1 (Highest) Paper settings Paper src Auto select* / Roll paper (auto) / Roll paper 1 / Roll paper 2 / Manual Margin 3mm* / 5mm Border Borderless / Bordered* Rotate 0 degrees* / 90 degrees Enlarge/Reduce Fit paper size* / Same size / Scaling Print settings 3 Print quality settings Color mode Color (perceptual)* / Color (saturation) / Color (correct off) / Monochrome Print quality 5 (Standard)
Color mode Color (perceptual)* / Color (saturation) / Color (correct off) / Monochrome Print quality 5 (Standard) / 4 / 3* / 2 / 1 (Highest) Paper settings Paper src Auto select* / Roll paper (auto) / Roll paper 1 / Roll paper 2 / Manual Margin 3mm* / 5mm Border Borderless / Bordered* Rotate 0 degrees* / 90 degrees Enlarge/Reduce Fit paper size* / Same size / Scaling Default print settings Print quality settings Color mode Color (perceptual)* / Color (saturation) / Color (correct off) / Monochrome Print qua
Roll amount warning setting Roll amount 6 (earlier warning) / Roll amount 5 / Roll amount 4 / Roll amount 3 (standard)* / Roll amount 2 / Roll amount 1 (later warning) Switch roll paper when low Enable / Disable* Roll paper auto switching Identify size* / Do not identify size Detect paper setting mismatch Pause / Display warning* / Do not detect / Hold job Paper retention setting Release / While feeding* Paper size recognition settings Cut sheet setting 1 Cut sheet setting 2 Roll paper setting 1 Roll paper
System cleaning frequency Standard* / Short Print pattern after new head ON* / OFF Hard disk settings Output method Print* / Print (auto delete) / Save to job box Save first and print ON / OFF* Common job box setting Print* / Print (auto delete) Data deletion Fast / Fast secure / Secure / Secure (VSITR) Monitoring service settings Enable/disable monitoring service Enable / Disable* Communication test Yes / No Communication log Other device settings Energy saving settings Auto power off 5 minutes / 10 min.
YYYY/MM/DD, MM/DD/YYYY, DD/MM/YYYY Time zone (GMT) 0 / +1 / +2 / +3 / +4 / +5 / +6 / +7 / +8 / +9 / +10 / +11 / +12 / -12 / -11 / -10 / -9 / -8 / -7 / -6 / -5 / -4 / -3 / -2 / -1 Length unit setting Meters* / Feet/inches Buzzer setting Enable* / Disable EOP timer setting 1 minute / 2 minutes / 5 minutes / 10 minutes* / 30 minutes / 60 minutes Job history sending setting Send / Do not send* Menu row height Wide* / Standard Language selection Firmware update Install update Check current version Update notific
Duty counter Head information Head alignment performance log Values applied with auto settings Paper Thickness (Head Height) Transport unit vacuum strength 172
Advanced (Paper settings) Tap the paper information area and tap Paper settings to display this menu.
OFF / 5 minutes / 10 minutes / 30 minutes / 60 minutes / 120 minutes / 240 minutes / 480 minutes / 960 minutes Pause timing priority Between pages / On last page Leading edge margin (roll) 3mm / 20mm Leading edge margin (sheet) 3mm / 20mm Extension for borderless printing Paper with recommended width Large / Standard / Small Paper with adequate width Select extension amount 1 (min) / 2 / 3 / 4 / 5 / 6 / 7 / 8 (max) Sample of extension amounts 1 (min) / 2 / 3 / 4 / 5 / 6 / 7 / 8 (max) Detect paper width Enab
Advanced (LAN settings) Flick HOME screen and tap Advanced. LAN settings, Wi-Fi / Wireless Direct / Wired LAN > Settings > The * on the right side of an item indicates the default value.
Use / Do not use* DNS server DNS server setup Auto setup* / Manual setup Dynamic update setting IPv6 DNS dyn. update: manual Active / Inactive* IPv6 DNS dyn. update: stateless Active / Inactive* IPv6 DNS dyn.
EAP-TTLS internal auth. method MSCHAPv2* / PAP Weak encryption restriction Restrict* / Do not restrict Weak certificate restriction Restrict* / Do not restrict Advanced setup User-ID Username Password Authentication server name Verify auth. server name Enable* / Disable Verify auth.
Enable* / Disable Security Print Enable* / Disable Wi-Fi DRX setting Enable* / Disable Wired LAN DRX setting Enable* / Disable Reset SSL certificates Reset LAN settings 178
Changing Settings from Operation Panel This section describes the procedure for changing the settings, taking the steps to specify Print head movable width setting as an example. 1. Make sure printer is turned on. 2. Flick HOME screen and tap Device settings. Menu Operations 3. Tap setting item to adjust. The setting screen for the selected item appears. 4. Tap setting item. 5. Tap setting to specify.
For more on setting items on the operation panel: Setting Items on Operation Panel 180
Setting Items on Operation Panel Note • The administrator password is required to change some setting items if it is enabled for changing settings using the operation panel.
Job management Select this setting item from HOME screen. • Print job Displays the print job list. Tapping a job displays the details. You can also delete or preempt jobs on this menu. • Saved job Displays the saved print job list. You can print / delete saved jobs and print job list on each job box. Note • Enter the password if it is enabled for a personal job box using Remote UI.
Test print Select this setting item from Device settings. • Nozzle Check Prints out the nozzle check pattern. Checking for Nozzle Clogging • Status print Prints out the printer status and setting value information. Note • Status print (administrator) is also displayed if the administrator password is enabled for changing settings using the operation panel. Status Print • Print LAN details Prints out the network setting information.
Print settings Select this setting item from Device settings. • Print head movable width setting Adjusts the print head movable width. • Prioritize paper size This is a setting item for roll paper. Select Enable to use the paper size setting as the basis for printing instead of other settings. The text or images in the margin are not printed. Select Disable to give priority to printing text or images. Note • The printed paper length is longer than the actual paper length.
• Print setting print Prints out the print settings list.
LAN settings Select this setting item from HOME screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Wi-Fi The following setting information on the Wi-Fi connection is displayed. (Some items are not displayed depending on printer settings.
IPv6 stateless prefix length 2 XXX (up to 3 digits) IPv6 stateless address 3 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 stateless prefix length 3 XXX (up to 3 digits) IPv6 stateless address 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 stateless prefix length 4 XXX (up to 3 digits) DHCPv6 Active / Inactive DHCPv6 stateful address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) DHCPv6 stateful prefix length XXX (up to 3 digits) I
Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX (up to 52 characters) ("XX" represents alphanumeric characters.) To change the setting, tap Settings. ◦ Enable/disable Wi-Fi Select Enable to wirelessly connect via wireless router. ◦ Wi-Fi setup Select how to setup Wi-Fi. ◾ Easy wireless connect Select if you specify the settings of the access point information to the printer directly from a device (e.g.
Communication mode Wireless Direct Channel 3 Wi-Fi security WPA2-PSK (AES) IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX.
• Wired LAN The following setting information on the Wired LAN connection is displayed. (Some items are not displayed depending on printer settings.) Items Setting Connection Enabled (connected) / Enabled (disconnected) / Disable IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX.
IPv6 default gateway 2 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 default gateway 3 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 default gateway 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 primary DNS server address XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX (up to 39 characters) IPv6 secondary DNS server add. XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX (up to 39 characters) IPv6 DNS dyn.
Advanced • Print details Prints out the LAN setting information of the printer with Wi-Fi connection, wired LAN connection, wireless direct connection. For the items that can be checked, see the following. Printing Network Settings Important • Important information on your computer is stated on the paper on which the LAN setting information is printed. Please handle with care enough. Note • You can also print out the LAN setting information by tapping in the following order.
◾ Timeout setting Specifies the timeout length. ◦ Bonjour settings Setting items when you use Bonjour. ◾ Enable/disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings. ◾ Service name Specifies the Bonjour service name. You can use up to 48 characters for the name. Note • You cannot use the same service name as that already used for other LAN connected devices. ◦ IEEE802.1X settings Performs various settings for IEEE802.1X.
◦ Reset SSL certificates Initializes SSL certificate information. ◦ Reset LAN settings Initializes the network settings on the printer. After resetting, perform setup again as necessary.
Other device settings Select this setting item from Device settings. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Energy saving settings To save electricity, enable this setting to turn off the printer automatically or to enter sleep mode when specified length of time has elapsed. ◦ Auto power off Sets the time until the printer turns off automatically.
Select the time difference from GMT (Greenwich mean time) according to a country or region you live in. • Length unit setting Selects the length unit (meter or feet/inch). • Buzzer setting The printer beeps once for warnings and 3 times for errors when Enable is selected. • EOP timer setting Specify the timeout period before cancellation of print jobs that cannot be received by the printer. • Job history sending setting The printer sends a job history when Send is selected.
Language selection Select this setting item from Device settings. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. Changes the language for the messages and menus on the touch screen.
Paper-related settings Select this setting item from Device settings. • Roll paper auto feed Enables/disables feeding roll paper automatically when you load it on the roll unit. Selecting Enable detects the paper edge automatically and paper is loaded automatically only by putting roll paper on the roll unit. Select Disable if you load roll paper manually, or if you have any problem in feeding roll paper automatically. Note • Roll paper with a width of less than 250 mm cannot be fed automatically.
If the created custom paper does not appear as a candidate in the paper information list even if it is fed many times, perform Paper feed adjustment again. • Errors may occur in the estimation results. • Manage remaining roll amount Selects the method to manage remaining roll amount and that to display warning when the roll is running short. ◦ Barcodes Manages remaining roll amount by using a barcode. By using the barcode every time you replace a roll, you can manage remaining roll amount properly.
◦ Disable Switches the roll paper for printing by estimating the remaining amount based on the roll amount value you entered. In addition, if the roll length is not specified properly, paper may remain when switching, or it may have run out while printing is in progress. • Roll paper auto switching Enables/Disables switching roll paper feed position by detecting the paper size.
• Adjust roll unit Select this setting item when you replace the roll unit. • Keep margin at cut sheet end When printing on the sheet, selecting Enable sets the trailing edge of the paper to 20 mm. Select Enable if printing on the trailing edge of the paper is disturbed. • Advanced paper settings Specifies advanced paper settings for each paper feed position. Note • You can select Extension for borderless printing as a setting item for some paper types.
Important • When paper settings are initialized, the following information will also be deleted. • Estimated data for all learned paper when Auto detect or Auto with confirmation is selected in Media type selection method • Selection log in paper type.
Auto maintenance settings Select this setting item from Device settings. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Auto nozzle check Enables/Disables automatic nozzle checking. You can also select the page interval to perform automatic nozzle checking. • Nozzle check error display Enables/Disables displaying the nozzle check error. • System cleaning frequency Specifies the frequency of automatic system cleaning.
Administrator password setting Select this setting item from Device settings. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. You can specify or disable the administrator password. If you specify the administrator password, select the range and specify the administrator password. Remote UI or other tools Entering the administrator password is required to change the setting items using Remote UI or some software.
Setting Administrator Password on Operation Panel You can specify or disable the administrator password. Specifying the administrator password requires you to enter the password to use the items or change the settings below.
LCD, Remote UI, or other tools Entering the administrator password is required to change the setting items using the operation panel of the printer, Remote UI, or some software. 7. Enter administrator password. Important • The following character restrictions apply to the password: • Set the password by using 4 to 32 characters. • The allowed characters are single-byte alphanumeric characters, blank space, umlaut characters, and the below characters. -!@#$%^&*_;:,.
Hard disk settings Select this setting item from Device settings. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Output method Selects the printing method for jobs received from software other than the printer driver. When using the printer driver, configure settings on the printer driver. ◦ Print Performs printing as usual.
Monitoring service settings Select this setting item from Device settings. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Enable/disable monitoring service Selecting Enable allows the printer to send error details to the service center. • Communication test Performs a communication test with the service center. • Communication log Displays the list of error numbers (up to 30), error code, and time the error occurs.
Printer information Select this setting item from HOME screen. • System information Displays printer's system information. • Hard disk information Displays the hardware error codes (up to 5). • Error history Displays the error history. ◦ Hardware error Displays the hardware error codes (up to 5). ◦ Recoverable error Displays the recoverable error (e.g. paper or ink related error) codes (up to 5).
Status Print You can print a "Status Print" report indicating the current status of the printer. With "Status Print", information is printed regarding the printer firmware version, various settings, and the status of consumables. Follow the procedure below to print. 1. Make sure printer is turned on. 2. Flick HOME screen and tap Device settings. Menu Operations 3. Tap Test print. 4. Tap Status print. Note • If you specify the administrator password, tap Status print (administrator). 5. Tap Yes.
Print settings Setting values of Print head movable width setting and Prioritize paper size Paper-related settings Setting values of Paper-related settings Device settings Auto maintenance settings Setting values of Auto maintenance settings Hard disk settings Each setting value of Hard disk settings Device user settings Setting values of Other device settings Language selection Setting value of Language selection Firmware update notification Setting values of Update notification setting Monit
Changing Printer's Setting Using Web Browser Configuration Changes Using Web Browser Changeable Setting Items Using Web Browser Setting Password Registering Printer's Root Certificate to Web Browser for SSL Communication (Remote UI) Registering Printer's Root Certificate to Local Computer for SSL Communication Generating Server Certificate (Self-signed Certificate) Setting Mail Server Receiving Printer Status by E-mail 212
Configuration Changes Using Web Browser You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note • Remote UI is a software that enables you to perform operations, which are usually performed on the printer's operation panel, using a Web browser over a network. LAN connection with the printer is required to use Remote UI.
http://XXX.XX.X.XXX Enter the IP address of the printer in "XXX.XX.X.XXX". When you access, "Remote UI" will be displayed on the web browser on your smartphone, tablet, or computer. 4. If you display Remote UI for the first time on your smartphone, tablet, or computer, select For secure communication. Download the root certificate, and then register it.
Changeable Setting Items Using Web Browser Note • The items described here and the items displayed in the web browser may differ in display order. • The item which can be used is different in administrator mode or in standard user mode. Items for Security Security (Item for administrator) This function allows you to specify the password, the standard user mode settings, the operation restrictions, and SSL/TLS settings of certificate for encrypted communication.
If you place a check mark of Enable HTTPS redirection in CHMP settings in Advanced setup in LAN settings, it becomes possible to authenticate the communication partner and encrypt the communication data by HTTPS communication. Note • Some of the menu is available only when you logged on in administrator mode. Language selection (Item for administrator) This function allows you to change the language on the display.
Setting Password Each of passwords for administrator and standard user can be set. When logging on with password for administrator, all settings can be changed. When logging on with password for standard user, some of the settings can be changed. When logging on with password for administrator, you can restrict the function for standard user. Setting Administrator Password Setting Standard User Password Note • Password can be set only when you are logged in administrator mode.
• Set the password by using 4 to 32 characters. • The allowed characters are single-byte alphanumeric characters, blank space, umlaut characters, and the below characters. -!@#$%^&*_;:,./`=+'"(){}[]<>| • For security reasons, we recommend you use 8 and more alphanumeric characters. 7. When completion message appears, select OK. Setting Standard User Password For restricting the function for standard user, enable the standard user mode and set a standard user password by following the steps below. 1.
Registering Printer's Root Certificate to Web Browser for SSL Communication (Remote UI) If the printer's root certificate has not been registered to the web browser, a message to warn you that the secure connection is not guaranteed may appear. When you display Remote UI for the first time on your smartphone, tablet, or computer, download the root certificate, and then register it to the web browser. The secure connection will be confirmed and a message will not appear.
Certificate Import Wizard screen is displayed. 5. Select Next. 6. Select Place all certificates in the following store. 7. Select Browse. Select Certificate Store screen is displayed. 8. Select Trusted Root Certification Authorities and OK. 9. Select Next on Certificate Import Wizard screen. 10. If Completing the Certificate Import Wizard appears, select Finish. Security Warning screen is displayed. 11. Make sure that thumbprint on Security Warning screen matches printer's thumbprint.
Note • You can also add the certificate by selecting Show Certificate, checking certificate name to add, and then selecting the same certificate on Keychain access. 5. Make sure that fingerprint of certificate detail information matches printer's thumbprint. The printer's thumbprint is displayed in Root cert. thumbprint (SHA-1) column or Root cert. thumbprint (SHA-256) column when tapped in the following order. (Printer information) > System information 6.
1. From Settings menu on your device, select Security, Trust credentials, and USER. The list of downloaded certificates appears. 2. Select downloaded certificate. The certificate information appears. 3. Make sure that thumbprint of certificate information matches printer's thumbprint. The printer's thumbprint is displayed in Root cert. thumbprint (SHA-1) column or Root cert. thumbprint (SHA-256) column when tapped in the following order. (Printer information) > System information 4.
Registering Printer's Root Certificate to Local Computer for SSL Communication To use Device Management Console or Accounting Manager, etc. when you connect the printer to a computer using SSL encrypted communication, you need to register (import) the printer's root certificate to your computer. Procedure to register the certificate varies depending on your operation environment. Important • If the printer is connected via IPv6 using Windows, you need to generate a server certificate using Remote UI.
The Certificate Import Wizard screen appears. 6. Select Local Machine. 1. Select Local Machine on the startup screen of Certificate Import Wizard. 2. Select Next. 3. Select Yes on the displayed screen. The Certificate Store screen appears. 7. Select Place all certificates in the following store. 8. Select Trusted Root Certificate Authorities. 1. Select Browse to open the Select Certificate Store screen. 2. Select Trusted Root Certificate Authorities from the list and select OK. 3.
For Windows 7 The procedure below describes how to import a root certificate in Windows 7. Important • Be sure to create a certificate snap-in before importing a root certificate. The root certificate will be registered to the local user if you import it without creating a certificate snap-in. Creating Certificate Snap-in 1. Start up Microsoft Management Console. Enter MMC on Search programs and files in the Start menu and press the Enter key. 2. Select Yes on displayed screen. 3.
Downloading Certificate 1. Start up Remote UI. 2. Select For secure communication. Note • You can download a certificate from Status Monitor. 1. Open status monitor. Open the Printing Preferance, and select Status Monitor... on Main. 2. Download a certificate. Select Download Security Certificate from the Remote UI menu. 3. Select Download. 4. Select Save. Importing Certificate 1. Open Certificate Import Wizard. 1. On the left window, open Trusted Root Certificate from Certificate on Console Root. 2.
3. Select OK on the displayed screen. Checking Imported Certificate Make sure the imported certificate has been registered to your computer. 1. Display certificate list. On the left window of Microsoft Management Console, select Console Root > Certificates (Local Computer) > Trusted Root Certificate Authorities in this order, and Select Certificates to display the certificate list. 2. Check registered certificate. Make sure the imported certificate name is displayed on the list.
• Selecting the magnifying glass icon on the right of download list displays the folder containing the certificate. 5. Select Add. Select the destination for the certificate on Keychain. Selecting Add displays information on the certificate. Note • You can add the certificate by selecting the same certificate on Keychain Access. Check the name of certification to add after selecting View Certificates. 6. Check certificate.
Generating Server Certificate (Self-signed Certificate) When you use SSL connection via IPv6 network, you need to generate an IPv6 server certificate using the printer. Generate the server certificate from Remote UI. Follow the procedure below. 1. Checking Printer's IP Address 2. Generating Server Certificate 3. Checking Generated Server Certificate Important • If you generate an IPv6 server certificate, you cannot use SSL communication via IPv4.
On "XXXX::XXXX:XXXX:XXXX:XXXX", enter the IPv6 link-local address in abbreviated form. The top screen of Remote UI appears. 2. Select Log in on Remote UI. Note • If you specify the administrator password, enter the password. 3. Select Security. 4. Select SSL/TLS settings. 5. Select Generate key and certificate. 6. Select Generate self-signed cert. 7. Specify each setting item. • Signature algorithm Select SHA256. • Public key length (bits) Select 2048 bits. • Specify the expiration date.
LAN will be restarted. When LAN has been restarted, Printer status on Remote UI appears. Note • If you cannot access to Remote UI after you restart LAN, reload your web browser. Checking Generated Server Certificate 1. Select Security on Remote UI. 2. Select SSL/TLS settings. 3. Select Check key and certificate. Make sure the issuer of the root certificate is displayed on Issued by, and the value you entered is displayed on Common name on Subject.
Setting Mail Server To use mail function, specify the mail server settings. *This function may not be available depending on the country or region of purchase. Note • If you did not specify the time zone setting using the printer's operation panel, a message to inform you that the correct time may not be reflected on the sent e-mail appears. We recommended that you set the time zone setting using the printer's operation panel. For the time zone setting, see Other device settings.
POP before SMTP Select if you send e-mail with POP before SMTP authentication. Then select OK, and then make the following settings. Incoming mail server (POP3) Enter the address of your POP3 server. Port number (POP3) Enter the port number of your POP3 server. Incoming account Enter the account name for receiving to perform the authentication. Incoming password To set / change the password for receiving in order to perform the authentication, check the Set/change password and then enter the password.
Receiving Printer Status by E-mail You receive the printer status information such as the remaining ink level and the error from the printer. *This function may not be available depending on the country or region of purchase. Note • Specify the mail server settings in advance. Setting Mail Server • If you did not specify the date and time setting using the printer's operation panel, the date and time may not be reflected on the sent e-mail.
3. Select OK. The resending setting is completed.
Printer Parts Printer Parts Front Back Top Cover (Inside) Carriage Ink Tank Cover (Inside) Operation Panel Stand Parts Parts of the Basket Parts of the Roll Unit Roll Holder Set Optional accessories Roll Unit Roll Holder Set Stand 236
Printer Parts Front Back Top Cover (Inside) Carriage Ink Tank Cover (Inside) Operation Panel Stand Parts Parts of the Basket Parts of the Roll Unit Roll Holder Set 237
Front (A) Top Cover Open this cover to install the print head, load paper, and remove any jammed paper from inside the printer as needed. (See "Top Cover (Inside).") (B) Output Guide Guides printed documents as they are ejected. Open this guide when loading a roll. (C) Roll holder Slot Slide the Roll Holder into this slot. (D) Roll Holder Load the roll on this holder. (E) Holder Stopper Secure the roll on the Roll Holder with this part. (F) Release Lever To release paper retainer, lift the lever.
(K) Touch Screen Use this screen to operate the printer and check the printer status. (See "Operation Panel.") (L) Ink Tank Cover Open this cover to replace the ink tank. (See "Ink Tank Cover (Inside).
Back (A) Carrying Grips When carrying the printer, have six people hold it by these handles under both sides. (B) USB Port Connect a USB cable to this port. The printer is compatible with Hi-Speed USB connections. (C) Wired LAN Connector Connect an Ethernet cable to this port. The lamp is lit if the Ethernet cable is connected correctly and communication is possible between the computer and printer. (D) Power Cord Connector Connect the power cord to this connector.
Top Cover (Inside) (A) Top Cover Roller Prevents paper from rising when ejected. (B) Cleaning Brush When cleaning inside the printer under the top cover, use this brush to sweep away paper dust on the platen. (C) Cutter Blade A round-bladed cutter for automatic paper cutting. (D) Paper Alignment Line Align paper with this line when loading it. (E) Carriage Moves the print head. It serves a key role in printing. (See "Carriage.") (F) Carriage Shaft The Carriage slides along this shaft.
Carriage (A) Angle Adjustment Lever Fine-tunes the line misalignment when printing. (B) Print Head Locking Cover Secures the print head. (C) Print Head The printhead is equipped with ink nozzles. The carriage serves a key role in printing. (D) Print Head Lock Lever Lock print head locking cover.
Ink Tank Cover (Inside) Left Side Right Side *1:The figure shows the printer as loaded with a 23.7 fl oz (700 ml) ink tank. (A) Ink Color Label Load an ink tank that matches the color and name on this label. (B) Ink Lamp (red) Indicates the state of the ink tank as follows when the ink tank cover is opened. • On The ink tank is installed correctly. • Off No ink tank is installed, or the ink level detection function is disabled. • Flashing Ink tank is empty.
Stand Parts (A) Stand Unit A stand that holds the printer. Equipped with casters to facilitate moving the printer. (B) Basket Catches the ejected printed documents. (See "Parts of the Basket.") For instructions on how to use the basket, see "Using the Basket" and "Example Basket Configurations". (C) Locking Caster A locking caster that, when the lock is in the ON position, immobilizes the printer. When moving the Stand, be sure to set the locking caster lock to the OFF position to release the lock.
Hard Disk Printer Hard Disk Operations Checking Free Hard Disk Space Erasing Data on Printer's Hard Disk 245
Printer Hard Disk Operations Printer hard disk operations are available from the following programs and interfaces. • Printer driver • Remote UI • Operation panel The hard disk operations available through each interface are as follows.
Checking Free Hard Disk Space Check the space available on the printer's hard disk as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Make sure printer is turned on. 2. Flick HOME screen and tap Printer information. Menu Operations 3. Tap Hard disk information. The free hard disk space (job box free space) appears. Using Remote UI 1. Start up Remote UI. 2. Select Job management. 3. Select Hard disk information.
Erasing Data on Printer's Hard Disk Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • For a more secure method of preventing data recovery, we recommend physically or magnetically destroying the hard disk. In this case, the hard disk can no longer be used. • You cannot erase HDD data if there is a job queue. Additionally, print jobs are not processed while data erasing is in progress. 1. Make sure printer is turned on.
Secure (VSITR) Overwrites the entire hard disk with 00 next overwrites with FF after the data encryption key specified for the hard disk drive is erased. After repeating this process three times, the entire hard disk is overwritten with AA. It is virtually impossible to recover the overwritten data. Conforms to the guidelines of German Federal Government (VS-ITR). 7. Confirm displayed message and tap Yes. Data on the hard disk are erased.
Optional accessories Roll unit Parts of the Roll Unit Stand 250
Roll Holder Set Load roll paper on the roll holder and then load the holder in the printer. You can use the Roll Holder in the RH2-29 roll holder set with both 2-inch and 3-inch paper cores. However, if using 3-inch core roll paper, attach the 3-Inch Paper Core Attachment. (See "Loading Rolls on the Roll Holder.").
Stand The following Stand can be used with the printer. • Printer Stand SD-21 For more information on the main parts of the Stand, see "Stand Parts". Important • When moving the Stand, be sure to set the locking caster lock to the OFF position to release the lock. If you move it while the locking caster are locked, the floor may become scratched. Note • For instructions on installing the Stand, see the Setup Guide provided with the Stand.
Roll Unit You can use the following roll unit with this printer. • roll unit RU-23 For details on the main parts of the roll unit, see "Parts of the Roll Unit." Note • For instructions on installing the roll unit, see the documentation provided with the roll unit.
Network Setting Network Connection Tips Printer Connection Methods Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Reconfiguration of Network Settings using the Remote UI Countermeasures against Unauthorized Access Network Status and Troubleshooting IJ Network Device Setup Utility (Windows) IJ Network Device Set
Sharing the Printer on a Network (Windows) Setting Up a Shared Printer Restrictions on Printer Sharing Sharing the Printer on a Network (macOS) Settings on Print Server Settings on Client PC Restrictions on Printer Sharing Connecting Smartphone/Tablet to Printer via Wi-Fi Connecting Smartphone/Tablet to Printer via Wireless Router 255
Network Connection Tips Printer Connection Methods Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Reconfiguration of Network Settings using the Remote UI Countermeasures against Unauthorized Access Network Status and Troubleshooting 256
Printer Connection Methods LAN or USB connection is available to connect the printer to a smartphone/tablet. LAN Connection: USB Connection: Another Connection Method: LAN Connection: Connect the printer to a smartphone/tablet via LAN. Select one of the methods below for LAN connection. • Connection via wired LAN Connect the printer and computer to a router using a LAN cable. If your router supports Wi-Fi connection, you can connect a device via Wi-Fi.
Note • Devices connected via Wi-Fi must be connected to the same network Advantages of Connecting Printer over Wi-Fi Restrictions USB Connection: Connect the printer to a computer using a USB cable. What Is USB Cable? In USB connection, the printer is connected one-on-one to the computer. If your computer is connected to LAN, you can use the printer with other devices by enabling the sharing setting on your computer.
Default Network Settings LAN Connection Defaults Item Default Enable/Disable LAN Wired LAN enabled Network name (SSID) BJNPSETUP Communication mode Infrastructure Wi-Fi security Disable IP address (IPv4) DHCP IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Disable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon PRO-2100 LPR protocol setting Enable Wi-Fi DRX setting Enable Wired LAN DRX setting E
*2 The password is specified automatically when the printer is turned on for the first time.
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. Check the printer's MAC address or serial to select the correct printer from the results. Note • Serial number may not appear on result screen. Check the printer's MAC address and the serial number by one of the following methods. • Display on the touch screen.
Connecting to Another Computer via LAN/Changing from USB to LAN Connection For Windows: For macOS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or from the web page. For macOS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Check that printer is turned on. 2. Load plain paper. Loading Rolls on the Roll Holder Loading the Upper Roll on the Printer If you use sheets, prepare at least 11 sheets (A4 or Letter-sized). Loading Sheets in the Printer 3. Select Device settings on HOME screen. 4. Select LAN settings. 5.
Gigabit Ethernet Settings Communication speed and communication Auto/10M half duplex/10M full duplex/ method when using Gigabit Ethernet 100M half duplex/100M full duplex/1G full duplex IP Address IPv4 IP address XXX.XXX.XXX.XXX Gateway Address IPv4 default gateway XXX.XXX.XXX.XXX Subnet Mask IPv4 subnet mask XXX.XXX.XXX.
Start Address 1 Start address 1 XXX.XXX.XXX.XXX End Address 1 End address 1 XXX.XXX.XXX.XXX Use Single On 1 Use single on 1 On/Off Start Address 2 Start address 2 XXX.XXX.XXX.XXX End Address 2 End address 2 XXX.XXX.XXX.XXX Use Single On 2 Use single on 2 On/Off Start Address 3 Start address 3 XXX.XXX.XXX.XXX End Address 3 End address 3 XXX.XXX.XXX.XXX Use Single On 3 Use single on 3 On/Off Start Address 4 Start address 4 XXX.XXX.XXX.XXX End Address 4 End address 4 XXX.XXX.
Start Address 3 Start address 3 XXX.XXX.XXX.XXX End Address 3 End address 3 XXX.XXX.XXX.XXX Use Single On 3 Use single on 3 On/Off Start Address 4 Start address 4 XXX.XXX.XXX.XXX End Address 4 End address 4 XXX.XXX.XXX.XXX Use Single On 4 Use single on 4 On/Off Start Address 5 Start address 5 XXX.XXX.XXX.XXX End Address 5 End address 5 XXX.XXX.XXX.
XXXX:XXXX:XXXX:XXXX Prefix Length Link local address prefix length XXX (0 to 128) Use Manual Mode Operation status of IPv6 manual address On/Off Manual Address Manual address - IP Address IPv6 IP address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Prefix Length Prefix length XXX (0 to 128) Use Stateful Address Mode Operation status of stateful address mode On/Off Stateful Address Stateful address - IP Address IPv6 IP address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Prefix Length Prefix l
Prefix Length 2 Prefix length 2 XXX (0 to 128) IP Address 3 IP address 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Prefix Length 3 Prefix length 3 XXX (0 to 128) IP Address 4 IP address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Prefix Length 4 Prefix length 4 XXX (0 to 128) Use DNS Auto Mode Acquiring DNS server automatically On/Off Primary DNS Server Address Primary DNS server address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Secondary DNS Server Address Secondary DNS server address XXXX:
IP Filtering End Address 3 IP filtering end address 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Use Single On 3 Use single on 3 On/Off IP Filtering Start Address 4 IP filtering start address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX IP Filtering End Address 4 IP filtering end address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Use Single On 4 Use single on 4 On/Off IP Filtering Start Address 5 IP filtering start address 5 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX IP Filtering End Address 5 IP f
XXXX:XXXX:XXXX:XXXX Use Single On 4 Use single on 4 On/Off IP Filtering Start Address 5 IP filtering start address 5 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX IP Filtering End Address 5 IP filtering end address 5 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Use Single On 5 Use single on 5 On/Off Print Filtering Print filtering setting information - Use IP Filtering Operation status of IP filtering On/Off IP Filtering Select IP filtering method Disabled/Enabled IP Filtering Permission Info IP
IP Filtering End Address 4 IP filtering end address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Use Single On 4 Use single on 4 On/Off IP Filtering Start Address 5 IP filtering start address 5 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX IP Filtering End Address 5 IP filtering end address 5 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Use Single On 5 Use single on 5 On/Off IPv6 Filtering Prohibit Info IPv6 Filtering prohibit information - IP Filtering Start Address 1 IP filtering start address 1 XXX
XXXX:XXXX:XXXX:XXXX Use Single On 5 Use single on 5 On/Off MAC Info MAC address setting information (Wired/Wi-Fi) - MAC Address(Wired) MAC address (Wired LAN) XX:XX:XX:XX:XX:XX MAC Address(Wireless) MAC address (Wi-Fi) XX:XX:XX:XX:XX:XX Use MAC Address Filtering Operation status of MAC address filtering On/Off MAC Filtering Select MAC address filtering method Disabled/Enabled MAC Filtering Permission Info MAC filtering permission information - MAC Address 1 MAC address 1 XX:XX:XX:XX:X
Wireless LAN Setting Wi-Fi setting information - Channel Channel (infrastructure) XXX (0 to 255) SSID SSID Wi-Fi (infrastructure) SSID (up to 32 characters) Security Type Security type for Wi-Fi (infrastructure) Disabled/WEP 64bit/WEP 128bit/WPA PSK TKIP/WPA PSK AES/WPA2 PSK TKIP/WPA2 PSK AES/MIXED WEP1 WEP key 1 for Wi-Fi (infrastructure) XXXXXXXX (up to 32 characters) WEP2 WEP key 2 for Wi-Fi (infrastructure) XXXXXXXX (up to 32 characters) WEP3 WEP key 3 for Wi-Fi (infrastructure) XXXX
Use Spanning Tree Use spanning tree On/Off Use Dedicated Port Dedicated port setting On/Off SNMP Setting SNMP setting information - Use SNMPv1 Use SNMPv1 On/Off Use SNMPv3 Use SNMPv3 On/Off SNMP Community Name1 SNMPv1 community name 1 XXXXXXXX (up to 32 characters) SNMP Community Name2 SNMPv1 community name 2 XXXXXXXX (up to 32 characters) SNMP Extra Access Authority SNMPv1 extra access authority Disable/Read Only/Read Write SNMP Access Authority1 SNMPv1 community1/2 access authorit
Security Setting Security setting No Auth No Priv/Auth No Priv/Auto Priv Authority Algorithm Authority algorithm Null/MD5/SHA1 Encryption Algorithm Encryption algorithm Null/AES/DES User4 User 4 - User Name User name XXXXXXXX (up to 32 characters) Use SNMPv3 Use SNMPv3 On/Off MIB Access Restriction MIB access restriction Disable/Read Only/Read Write Security Setting Security setting No Auth No Priv/Auth No Priv/Auto Priv Authority Algorithm Authority algorithm Null/MD5/SHA1 Encryp
SNTP Setting SNTP setting information - Use SNTP Use SNTP On/Off SNTP Polling Interval SNTP polling interval 1 to 48 [hrs] SNTP Server Name SNTP server name XXXXXXXX (up to 256 characters) FTP Setting FTP setting information - Use FTP Use FTP On/Off Use FTP Authority Use FTP authority On/Off FTP User Name FTP user name XXXXXXXX (up to 33 characters) Bonjour Setting Bonjour setting information - Use Bonjour Use Bonjour On/Off Bonjour Service Name Bonjour service name Bonjour s
Verify Authentication Server Name Verify Authentication Server Name On/Off Verify Authentication Server Certificate Verify Authentication Server Certificate On/Off IPsec Setting IPsec setting information - Use IPsec Use IPsec On/Off Phase2 Protocol IPsec phase2 protocol AH/ESP/AH & ESP IPP Setting IPP confirmation setting - Enable/disable IPP Enable/disable IPP Enable/Disable Secure print Secure print Enable/Disable Use IPP Authority Use IPP authority On/Off IPP User Setting IPP
User10 User 10 - User Name User name XXXXXXXX (up to 32 characters) Email Setting E-mail setting information - Retry Count E-mail retry count 0 to 5 Retry Interval E-mail retry interval 1 to 60 (min) Use Email Notification Use E-mail notification On/Off Use SSL Use SSL On/Off Use SSL Cert No Check Use SSL certification On/Off Use Mailbox Delete Use mailbox delete On/Off SMTP Server Address SMTP server address XXXXXXXX (up to 256 characters) SMTP Server Port No SMTP server port
("XX" represents alphanumeric characters.
Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Changing LAN Connection Method Changing Wi-Fi Connection Method Changing LAN Connection Method Follow either procedure below to change LAN connection method (wired or wireless). • For Windows: ◦ Redo setup using the Setup CD-ROM or from the web page. ◦ Select Enable for Enable/disable Wired LAN or Enable/disable Wi-Fi in the touch screen menu.
6. Select Easy wireless connect. 7. Check message and select OK. Follow instructions on your smartphone or tablet. 8. If message saying setup is completed appears, select OK. • For macOS: Redo setup from the web page.
Reconfiguration of Network Settings using the Remote UI You can use Remote UI on the following OS and the web browser. • iOS device OS: iOS 11.0 or later Web browser: iOS standard Web browser (Mobile Safari) • Android device OS: Android 4.4 or later Web browser: Android standard Web browser (Browser or Chrome) • macOS device OS: OS X 10.10 or later Web browser: Safari 10.
Countermeasures against Unauthorized Access This section describes countermeasures against an unauthorized access to the printer from outside. When you use the printer via a network or you are an administrator, we recommend you read this section before using the printer. Four countermeasures below can be helpful against an unauthorized access.
Restrict Communication Using Firewall or Wi-Fi Router Firewall is a system which prevents an unauthorized access from an external network user to protect an inhouse network against attack or intrusion. Firewall enables your network to be protected against an unauthorized access by restricting a communication from the specific external IP address which seems to have a risk. A home use Wi-Fi router has a similar function. Be careful when you change the settings.
Network Status and Troubleshooting Check the network status referring to LAN setting information on the touch screen. Confirm LAN settings Network Status Connected normally. If you are unable to print, see 1 on What to Do. What to Do 1.
Enter the correct security key. Make sure wireless signal is strong. • Make sure the printer is not placed too far away from the wireless router. The number of connected clients reaches the upper limit. • Wireless Direct does not allow more than 5 devices to be connected. The signal to noise ratio (S/N ratio) is low. • There is a lot of noise from other devices. A link local address is assigned. • Perform printer setup again.
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 288
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer. Important • To use the printer over LAN, make sure you have the equipment necessary for the connection type, such as a wireless router or a LAN cable.
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility.
Other Network Information Technical Terms Restrictions Firewall List of Devices Which May Interfere with Wi-Fi Communication 293
Technical Terms In this section, technical terms used in the manual are explained. A B C D E F H I K L M O P R S T U W A • Ad-hoc Client computer and printer setting where wireless communication occurs on a peer-to-peer basis, i.e., all clients in with the same network name (SSID) communicate directly with each other. No wireless router is required. This printer does not support ad-hoc communication.
B • Bonjour A service built into macOS operating system to detect the connectable devices on a network automatically. C • Channel Frequency channel for wireless communication. In the infrastructure mode, the channel is automatically adjusted to match that set to the wireless router. This printer supports channels 1 to 13. (Channels 12 and 13 are not supported depending on the country or region of purchase.
F • Firewall It is a system that prevents an unlawful computer access in the network. To prevent, you can use the firewall function of a broadband router, the security software installed in the computer, or operation system for computer. H • Host name A name for a computer or printer on network so that it can be recognized easily. Single-byte alphanumeric characters are used generally. I • IEEE802.11b International standard for Wi-Fi using the 2.4 GHz frequency range with a throughput of up to 11 Mbps.
K • Key Format Select either ASCII or Hex as the WEP key format. The character that can be used for the WEP key differs depending on the selected key formats. ◦ ASCII Specify with a 5 or 13-character string that can include alphanumeric and underscore "_" characters. It is case-sensitive. ◦ Hex Specify a 10-digit or 26-digit string that can contain hexadecimal (0 to 9, A to F, and a to f). • Key Length Length of the WEP key. Select either 64 bits or 128 bits.
P • Prefix length The number of bits on the network part of an IP address. The number of bits is 8 bit to 24 bit for IPv4, and 64 bit for IPv6. • Proxy server A server that links a LAN-connected computer to the Internet. When using a proxy server, specify the address and the port number of the proxy server. • PSK An encryption method employed by WPA/WPA2. R • Router A relay device to connect to another network.
• Subnet Mask IP address has two components, the network address and the host address. Subnet Mask used to calculate the Subnet Mask address from the IP address. A Subnet Mask is usually assigned by a wireless router or a DHCP server of the router automatically. Example: IP Address: 192.168.127.123 Subnet Mask: 255.255.255.0 Subnet Mask Address: 192.168.127.0 T • TCP/IP Suite of communications protocols used to connect hosts on the Internet or the LAN.
• Wireless Direct The printer is used as a wireless router to connect external wireless communication devices (e.g. computers, smartphones, or tablets) in an environment where no wireless router is available. You can connect up to 5 devices to the printer using Wireless Direct. • Wireless LAN A network that, instead of being connected by physical wires, is connected by a wireless technology, such as Wi-Fi.
Push button configuration (PBC): an actual push button on the hardware or through a simulated push button in the software.
Restrictions If you use a printer over the Wi-Fi, we highly recommend you perform security settings for Wi-Fi network using WPA/WPA2 from the viewpoint of security. Wireless communication with a product that does not comply with the Wi-Fi standard cannot be guaranteed. Connecting with too many computers may affect the printer performance, such as printing speed.
Firewall A firewall is a function of the security software installed in the computer or operation system for computer, and is a system that is designed to prevent unauthorized access to a network. Precautions When Firewall Function is Enabled • A firewall function may limit communications between a printer and a computer. This may disable printer setup and communications.
List of Devices Which May Interfere with Wi-Fi Communication While using the printer via Wi-Fi, the following devices near the printer or wireless router may cause radio frequency interference and affects connection between the printer and wireless router. Radio frequency interference may cause sending print jobs or printing speed to slow down. • • • • • • Microwave oven Baby monitor Wireless mouse Wireless keyboard Wireless earphone/headphones Wireless camera (e.g.
Sharing the Printer on a Network (macOS) When multiple computers are being used in the network environment, you can share the printer connected to one computer with the other computers. Before carrying out the setup for printer sharing, select Network from System Preferences, and check whether the network settings have been set. This section describes the procedure for sharing a printer among Mac. • Settings on Print Server This section describes how to set up a computer that connects with this printer.
Settings on Print Server When you use the printer on a network, set up the printer driver for sharing on the print server system. The procedure for setting up the print server systems is as follows: 1. Install the printer driver on the print server system 2. Check that the printer to be used has been added Open System Preferences, and select Printers & Scanners. The printer list displays the printers that are connected to the computer. 3. Set sharing Check the Share this printer on the network check box.
Settings on Client PC After setting up the print server system, set up the client system. The procedure for setting up the client systems is as follows: 1. Install the printer driver on the client systems 2. Display the printer list Open System Preferences, and select Printers & Scanners. Click + to display the printer list. 3. Add a printer to be shared Select a shared printer displayed in the printer list, and then click Add. The setup on the client systems is now completed.
Restrictions on Printer Sharing These are restrictions that apply when you are using a printer in a network environment. • Install the same version of the printer driver in the print server system and the client systems. You can download the latest printer driver from our web site. • Use printer sharing with users who have the administrator privilege.
Connecting Smartphone/Tablet to Printer via Wi-Fi • To connect a smartphone or tablet to printer via a wireless router: Connecting Smartphone/Tablet to Printer via Wireless Router • To connect a smartphone or tablet to printer without a wireless router: Connecting Smartphone/Tablet to Printer Directly (Wireless Direct) 309
Connecting Smartphone/Tablet to Printer via Wireless Router You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below. • Wi-Fi connection (connecting devices via a wireless router) • Wireless Direct connection (connecting devices without using a wireless router) This section describes Wi-Fi connection via a wireless router. Follow the procedure below to connect via a wireless router. 1. Confirm the Printer's Wi-Fi Connection is Enabled 2.
For Android device 1. Open "Settings" menu on your device. 2. Enable "Wi-Fi". 3. Select wireless router SSID you use from detected device list. 4. Enter wireless LAN router password. Your device is connected to the printer. 5. Start printing from application. For iOS device 1. Open "Settings" menu on your device. 2. Enable "Wi-Fi". 3. Select wireless router SSID you use from detected device list. 4. Enter wireless LAN router password.
Your device is connected to the printer. 5. Start printing from application.
Adjustments for Better Print Quality Adjusting the Print Head Adjusting the Print Head Troubleshooting Paper Abrasion and Blurry Images Adjusting Feed Amount Adjusting Feed Amount Adjusting Vacuum Strength 313
Adjusting the Print Head Adjusting the Print Head Troubleshooting Paper Abrasion and Blurry Images 314
Adjusting the Print Head If printed documents are affected by the following problems, try adjusting the print head. • If printing is faint or affected by banding in different colors Execute Nozzle Check in the touch screen menu to check for print head nozzle clogging.
Automatic Adjustment to Straighten Lines and Colors If printed vertical lines are warped or colors are out of alignment, execute Print head alignment and adjust the print head position. Choose from Auto (standard) or Auto (advanced) for automatically adjusting the print head. Minor warping and misaligned colors can usually be improved by executing Auto (standard). If there is no improvement, perform Auto (advanced) or Manual.
1. Load paper. Loading Rolls on the Roll Holder Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Loading Sheets in the Printer Important • Always make sure the loaded paper matches the type of paper specified on the printer. Adjustment cannot be completed correctly unless the loaded paper matches the settings. 2. Tap Maintenance on HOME screen. Touch Screen The Maintenance screen appears. 3. Tap Print head alignment. 4. Tap Auto (standard) or Auto (advanced).
Manual Adjustment to Straighten Lines and Colors If printed vertical lines are warped or colors are out of alignment, execute Print head alignment and adjust the print head position. Normally, execute Auto (standard). Automatic Adjustment to Straighten Lines and Colors However, when printing on special paper or if printing is not improved after Auto (advanced), try Manual. Manual adjustment requires you to examine the printed test pattern and enter an adjustment value.
A confirmation message appears. Note • If you do not execute Auto (advanced), a confirmation message prompting you to execute Auto (advanced) appears. In this case, tap Yes and execute Auto (advanced). 5. Tap Yes. The paper source setting screen appears. 6. Tap Roll paper 1, Roll paper 2 or Manual. A test pattern is printed for adjustment. 7. Tap D-1. 8. Examine adjustment test pattern D-1 and determine the number with straight lines.
Troubleshooting Paper Abrasion and Blurry Images The print head height setting affects printing quality. Specifying a low print head height makes images clearer and enhances printing quality but may cause paper to rub against the print head. On the other hand, specifying a high print head height will prevent paper from rubbing against the print head but may reduce the printing quality.
Note • When set to Auto, the printer automatically adjusts the print head height during printing to the level optimal for the ambient temperature and humidity. You can check the setting for the previous print job in Values applied with auto settings. Printer information • When the setting other than Auto is selected, the setting selected during this procedure is applied. • Depending on the type of paper, some setting values may not be available.
Adjusting Feed Amount Adjusting Feed Amount Adjusting Vacuum Strength 322
Adjusting Feed Amount Selecting Feed Amount Adjustment Method Automatic Banding Adjustment Manual Banding Adjustment Fine-Tuning Paper Feed Amount Adjusting Line Length 323
Selecting Feed Amount Adjustment Method There are two methods of adjusting the paper feed amount, Prioritize print quality and Prioritize length accuracy, either of which will be applied during printing. Since the method that is applied during printing is determined from the value of the Set priority setting, configure Set priority to match the print target. Follow the procedure below to perform settings. 1. Load paper.
Automatic Banding Adjustment If printed images are affected by banding in different colors across the sheet, execute Adjust print quality for automatic adjustment of the paper feed amount. The printer prints and reads a test pattern for automatic adjustment of the feed amount. Important • When using highly transparent media, use manual adjustment. Manual Banding Adjustment Note • We recommend executing the adjustment if you have changed the paper type or paper size. • Always check the Set priority values.
A test pattern is printed for adjustment and adjustment is finished.
Manual Banding Adjustment If printed images are affected by banding in different colors, execute Adjust print quality for adjustment of the paper feed amount. Use manual adjustment with highly transparent media. Manual adjustment requires you to enter an adjustment value after a test pattern is printed. Note • We recommend executing the adjustment if you have changed the paper type or paper size. • Always check the Set priority values.
6. Tap paper to adjust. Test pattern A is printed for manual adjustment. Note • When printing on sheets, follow the instructions on the screen and remove the sheet. 7. Examine test pattern A for adjustment. Determine pattern in which banding is least noticeable. Note • If banding seems least noticeable in two patterns but you cannot decide which one is better, choose an intermediate value. For example, choose 11 if you cannot decide whether pattern 10 or 12 is better. 8. Tap number you decided.
Fine-Tuning Paper Feed Amount If the contrast is uneven or banding in different colors appears at 30 mm (1.2 in) intervals in printed documents, try executing Paper feed fine adjustment during printing to fine-tune the feed amount. Note • The Paper feed fine adjustment menu is only displayed during printing. Additionally, it is displayed when you have selected Auto or Prioritize print quality in Set priority in Paper feed adjustment. • Always execute Adjust print quality before Paper feed fine adjustment.
Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust feed length to adjust the amount that paper is advanced. There are two options in Adjust feed length : Print alignment pattern and Change adjustment values. Note • We recommend executing the adjustment if you have changed the paper type or paper size. • Always check the Set priority values before adjustment.
• If you tap Change adjustment values: No test pattern is printed. Instead, you will measure a document already printed to determine the discrepancy. 6. Tap amount of discrepancy. If the scale is shorter than the actual size, use a positive setting value. If it is longer, use a negative value. The feed amount can be adjusted in 0.02% increments.
Adjusting Vacuum Strength When printing on heavyweight paper or paper that curls or wrinkles easily, if the Print head rubs against paper, adjusting the level of suction against paper on the platen may improve results. Important • Paper rubbing against or becoming caught on the Print head may jam or result in printed documents that are soiled. 1. On the HOME screen, tap paper information area. 2. Tap Paper settings. 3. Tap Advanced. 4. Tap Transport unit vacuum strength. 5. Tap vacuum strength.
Color Management Color Calibration Managing Colors Performing Color Calibration Adjustment Types of Color Calibration 333
Color Calibration Managing Colors Performing Color Calibration Adjustment Types of Color Calibration 334
Managing Colors Color management (color calibration) corrects for variations in color tones due to differences between printers and aging, and obtains continuously stable corrected color tones. The color tones of this printer can be corrected by executing color calibration. If you have multiple printers, you can make the color tones of the printers the same by executing color calibration on each of the printers.
Performing Color Calibration Color calibration improves color consistency by compensating for slight differences in how color appears when printing due to individual variations or aging among the printers. Executing color calibration will print a test pattern (built into the printer) that is then read automatically by the printer. By this operation, calibration adjustment values reflecting the print result of the test pattern are set automatically.
Loading Rolls on the Roll Holder Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Loading Sheets in the Printer 3. Tap Maintenance on HOME screen. Touch Screen The Maintenance screen appears. 4. Tap Color calibration. 5. Tap Auto adjust. A confirmation message appears. Note • For details about menu items other than Auto adjust, see Other Menu Items. 6. Tap Yes. The paper source setting screen appears. 7. Tap Roll paper 1, Roll paper 2 or Manual.
• Calibration guide setting You can select whether to display a message asking to execute color calibration on the touch screen in the following situations. ◦ When a new print head has been installed ◦ When a certain amount of printing has been executed after color calibration is executed ◦ When the data of color calibration has been initialized • Reset adjustment values Clear the color calibration adjustment value and the adjustment information.
Adjustment Types of Color Calibration Adjustment Types of Color Calibration Common calibration and unique calibration are the two adjustment types of color calibration. One adjustment type is selected according to the media type that is used to execute color calibration. Features Common Calibration When color calibration is executed for one type of Canon genuine paper, the color is adjusted for other paper.
Example: When the following color calibration is executed with the default settings First time: Execute color calibration with media type A (categorized as common calibration) • All media types A to N: The calibration adjustment values of media type A are applied. Second time: Execute color calibration with media type B (categorized as common calibration) • Media type A: The calibration adjustment values of media type A applied the first time take priority.
Calibration Adj. Value Calibration application information (Executed date and paper name appear) Note • You can check the media information with the Device Management Console or printer driver. See below for details.
Maintenance and Consumables Ink Tanks Ink Tanks Replacing Ink Tanks Checking Ink Tank Levels When to Replace Ink Tanks Print Head Print Head Checking for Nozzle Clogging Cleaning the Print Head Replacing the Print Head Maintenance Cartridge Maintenance Cartridge Replacing the Maintenance Cartridge Checking the Remaining Maintenance Cartridge Capacity When to Replace the Maintenance Cartridge Cutter Blade Cutter Blade Replacing the Cutter Blade Performing Maintenance Functions from Your Computer (Windows) Cl
Cleaning the Printer Exterior Cleaning Inside the Top Cover Cleaning the Roll Unit Cleaning the Print Head Other Maintenance Preparing to Transfer the Printer Reinstalling the Printer Firmware update 343
Ink Tanks Ink Tanks Replacing Ink Tanks Checking Ink Tank Levels When to Replace Ink Tanks 344
Ink Tanks When purchasing, check the Model number. 5.4 fl oz (160 ml) Colors Model number Matte Black PFI-1100 MBK Photo Black PFI-1100 PBK Cyan PFI-1100 C Magenta PFI-1100 M Yellow PFI-1100 Y Photo Cyan PFI-1100 PC Photo Magenta PFI-1100 PM Gray PFI-1100 GY Photo Gray PFI-1100 PGY Red PFI-1100 R Blue PFI-1100 B Chroma Optimizer PFI-1100 CO 11.
Yellow PFI-1300 Y Photo Cyan PFI-1300 PC Photo Magenta PFI-1300 PM Gray PFI-1300 GY Photo Gray PFI-1300 PGY Red PFI-1300 R Blue PFI-1300 B Chroma Optimizer PFI-1300 CO 23.
Replacing Ink Tanks Compatible Ink Tanks For details on compatible ink tanks, see Ink Tanks. You can replace ink tanks in 5.4 fl oz (160 ml), 11.2 fl oz (330 ml), and 23.7 fl oz (700 ml) capacities. Note • Depending on the color, you can also use an ink tank with a different capacity. Precautions When Handling Ink Tanks Take the following precautions when handling ink tanks. Caution • For safety, keep ink tanks out of the reach of children.
Note • Ink tank replacement is possible even during printing, when print jobs are being canceled, or when paper is being advanced. Selecting Ink Tank Replacement from Menu 1. Tap ink display area on HOME screen. Touch Screen The Current estimated ink levels screen appears. 2. Tap Replace. Instructions for the ink tank replacement procedure appear on the touch screen. Removing ink tank (5.4 fl oz (160 ml) / 11.2 fl oz (330 ml)) 1. Open ink tank cover and check ink lamp.
3. Pull out ink tank lock lever. 1. Pull ink tank lock lever straight up. 2. Pull ink tank lock lever toward the front. 3. Push ink tank lock lever firmly down until it does not return.
Note • Check that the ink tank lock lever does not return. 4. Remove ink tank by grips (C), and then tap OK. Important • Do not turn off the power of the printer with the ink tank removed except in the case of the preparation for transportation. Otherwise, inside of the ink tank cover may be stained. • Store the removed ink tank with ink remaining with the ink holes (D) facing up. Otherwise, ink may leak and cause stains. Put the removed ink tank in a plastic bag and close the bag.
Note • Dispose of the used ink tank in accordance with local regulations. Removing ink tank (23.7 fl oz (700 ml)) 1. Open ink tank cover and check ink lamp. The ink lamp flashes if there is no ink left. Important • Avoid jarring the printer a lot when replacing an ink tank. Handle the printer gently when replacing tanks. Jarring the printer during printing may affect printing quality. 2. Pull forward handle part (A) of ink tank lock lever of color to replace while pressing button at B. 3.
2. Pull ink tank lock lever toward the front. 3. Push ink tank lock lever firmly down until it does not return. Note • Check that the ink tank lock lever does not return. 4. Remove ink tank by handle (C), and then tap OK.
Important • Do not turn off the power of the printer with the ink tank removed except in the case of the preparation for transportation. Otherwise, inside of the ink tank cover may be stained. • Store the removed ink tank with ink remaining in the box with the ink holes (D) facing up. Otherwise, ink may leak and cause stains. Note • Dispose of the used ink tank in accordance with local regulations. Loading ink tank (5.4 fl oz (160 ml) / 11.2 fl oz (330 ml)) 1.
Important • Do not remove and agitate an ink tank that has already been installed in the printer. Ink may leak out. • Failure to agitate the ink tank may cause the ink components to precipitate and may affect printing quality. Note • If the ink tank is at a low temperature, allow it to warm up to room temperature before installing. 2. Open the pouch and remove the ink tank. Important • Never touch the ink holes (D) or the metal contacts (E).
3. Tap OK and insert ink tank into holder with ink holes down and metal contacts at rear. Important • An ink tank cannot be loaded in the holder if the color or orientation is incorrect. If the ink tank does not fit in the holder, do not force it into the holder. Reinstall while checking the label color display, ink tank color, and ink tank orientation. 4. Lift up ink tank lock lever, and then push it down. 5. Push handle part of ink tank lock lever firmly all the way in.
6. Make sure ink lamp is lit. Note • If the ink lamp is not lit, reload the tank. 7. Close ink tank cover. Loading ink tank (23.7 fl oz (700 ml)) 1. Before opening the pouch, hold the new ink tank with both hands and tilt it to the left and right as shown, shaking it gently seven or eight times.
Caution • A 23.7 fl oz (700 ml) ink tank is heavy, so use your whole arm to agitate it instead of just your wrist. If you agitate the ink tank using just your wrist, you may injure your wrist. Important • Do not remove and agitate an ink tank that has already been installed in the printer. Ink may leak out. • Failure to agitate the ink tank may cause the ink components to precipitate and may affect printing quality.
• Avoid dropping the ink tank after removing it from the pouch. Otherwise, ink may leak and cause stains. 3. Tap OK and insert ink tank into holder with ink holes down and metal contacts at rear. Important • An ink tank cannot be loaded in the holder if the color or orientation is incorrect. If the ink tank does not fit in the holder, do not force it into the holder. Reinstall while checking the label color display, ink tank color, and ink tank orientation. 4.
5. Push handle part of ink tank lock lever firmly all the way in. 6. Make sure ink lamp is lit. Note • If the ink lamp is not lit, reload the tank. 7. Close ink tank cover.
Checking Ink Tank Levels On the touch screen, you can check how much ink is left in the ink tank. 1. Tap ink display area on HOME screen. Touch Screen The Current estimated ink levels screen appears. This printer has ink tanks (A) and sub-ink tanks (B). Even if ink runs out, printing can continue with ink in the sub-ink tanks. When the remaining ink is low, will appear on the remaining ink level. When ink runs out, will appear. See the figure below.
Note • Tap Order ink now to view the ink supplier information. • When the function for detecting the remaining ink level is disabled, remaining ink level. • If an ink tank is not inserted, there is no ink tank display.
When to Replace Ink Tanks Replace or prepare to replace ink tanks in the following situations. • If ink confirmation message appears on touch screen If ink is low, the Status lamp lights orange and a notification message will appear on the touch screen. You can continue to print, but prepare the ink tanks.
Print Head Print Head Checking for Nozzle Clogging Cleaning the Print Head Replacing the Print Head 364
Print Head When purchasing, check the Model number. Model number: PF-10 Note • For instructions on replacing the print head, see Replacing the Print Head.
Checking for Nozzle Clogging If printing is faint or affected by banding in different colors, make sure the print head nozzles are clear by printing a test pattern to check the nozzles. Note • By default, nozzles are checked at fixed intervals. Auto maintenance settings Paper to Prepare When using rolls An unused roll at least 10.00 in. (254.0 mm) wide When using sheets One sheet of unused paper of at least A4/Letter size 1. Load paper.
Note • Because CO has no color, printing is performed on top of the black pattern. Check if the dark gray areas have lines (A) in the CO pattern. If horizontal lines are faint or incomplete, execute print head cleaning.
Cleaning the Print Head If printing is faint, cleaning the print head may improve results. Choose one of three print head cleaning modes (Cleaning, Deep Cleaning, or System cleaning), depending on the problem to resolve. • Cleaning Use this mode if printing is faint or contains foreign substances. This method of cleaning consumes the least amount of ink. It takes about 8 minutes. • Deep Cleaning Use this mode if no ink is ejected at all or if Cleaning does not solve the problem.
• By default, nozzles are checked at fixed intervals. Auto maintenance settings Perform cleaning as follows. 1. Tap Maintenance on HOME screen. Touch Screen The Maintenance screen appears. 2. Tap Print head cleaning. 3. Tap Cleaning, Deep Cleaning, or System cleaning. 4. Tap ink group to be cleaned. • All colors • Pattern 1: PM / R / C / PGY • Pattern 2: PBK / MBK / CO / GY • Pattern 3: B / Y / M / PC A confirmation message appears. 5. Tap Yes. Head cleaning is now executed. 6.
Checking for Nozzle Clogging 370
Replacing the Print Head If the touch screen indicates to replace the print head or if instructed to do so by your Canon dealer, replace the print head. Compatible Print Head For details on compatible print head, see Print Head. Precautions When Handling Print Head Take the following precautions when handling the print head. Caution • For safety, keep print head out of the reach of children. • If ink is accidentally ingested, contact a physician immediately.
Removing the Lower Roll from the Roll Unit (Option) • When using sheets, remove the sheet. Removing Sheets 2. Clean inside top cover. Cleaning Inside the Top Cover 3. Tap Maintenance on HOME screen. Touch Screen The Maintenance screen appears. 4. Tap Head replacement. A confirmation message appears. 5. Tap Yes. Ink begins being drawn in. When it finishes, instructions for the print head replacement procedure appear on the touch screen.
Important • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these may cause malfunction. • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. 8. If ventilation duct (D) is dirty, use damp cloth that you have wrung out completely to wipe it clean. If the Carriage is obscuring the ventilation duct, move the Carriage manually before cleaning the duct.
9. Pull down print head lock lever toward the front while holding its center (E) with your fingertip. 10. Grab grip (F) and open print head locking cover. 11.
Important • Never touch the metal contacts of the carriage. Furthermore, do not allow any dirt or debris to become adhered to the metal contacts of the carriage. These may damage the printer. Note • Dispose of the used print head in accordance with local regulations. 12. Remove print head that was in case from pouch. 13. Remove tape used to secure print head.
14. Lift print head by blue handle and remove orange protective cap (2). Important • Always carry the print head by the blue handle. Never touch nozzle (H) or metal contacts (I). This may damage the print head and affect printing quality. • Never touch the ink holes (J). This may affect printing quality. • The inside surface of the protective cap is coated with ink to protect the nozzle. Be careful not to touch these surfaces when removing the caps. • The print head contains ink to protect the nozzle.
16. Grasp tab (F) of print head locking cover and lower it to front to lock print head. 17. While holding center part (K) of print head lock lever, lower it toward back until it clicks.
18. Close top cover. Ink now fills the print head. It takes about 17 to 18 minutes. Important • While ink is being filled, definitely do not remove the ink tank or maintenance cartridge. Ink may leak out. Note • Print head position adjustment is executed when Print pattern after new head is set to ON. Follow the instructions on the touch screen to load paper.
Maintenance Cartridge Maintenance Cartridge Replacing the Maintenance Cartridge Checking the Remaining Maintenance Cartridge Capacity When to Replace the Maintenance Cartridge 379
Maintenance Cartridge When purchasing, check the Model number. Model number: MC-30 Note • For instructions on replacing the maintenance cartridge, see Replacing the Maintenance Cartridge.
Replacing the Maintenance Cartridge Compatible Maintenance Cartridges For details on compatible maintenance cartridge, see Maintenance Cartridge. Precautions When Handling Maintenance Cartridge Take the following precautions when handling the maintenance cartridge. Caution • For safety, keep maintenance cartridge out of the reach of children. • If ink is accidentally ingested, contact a physician immediately. Important • Do not remove the maintenance cartridge except to replace it. Ink may leak out.
Important • Never touch the metal contacts (A). This may damage the maintenance cartridge. 5. Open maintenance cartridge cover. 6. Hold the used maintenance cartridge by the grip (B) with one hand and put your other hand under the maintenance cartridge to hold it firmly on the bottom, keeping it level as you pull it out.
Important • A used maintenance cartridge is heavy. Always grasp the cartridge firmly and keep the cartridge level during removal. If you drop a used maintenance cartridge or store it at an angle, ink may leak and cause stains. 7. Put used maintenance cartridge in supplied plastic bag and store on flat surface. 8. Check the top and bottom of the maintenance cartridge, place in the box, and store the box on a flat surface.
Important • Support the maintenance cartridge cover from underneath as you wipe it. 10. Keeping the new maintenance cartridge level, insert it all the way in. The maintenance cartridge is initialized. Important • Do not remove the maintenance cartridge during initialization immediately after replacing the maintenance cartridge. The maintenance cartridge may become damaged. 11. Close maintenance cartridge cover.
Checking the Remaining Maintenance Cartridge Capacity The maintenance cartridge absorbs excess ink from print head cleaning. You can confirm the remaining capacity of the maintenance cartridge by checking the touch screen. 1. Tap Maintenance on HOME screen. Touch Screen The Maintenance screen appears. 2. Tap Maintenance cartridge info. The Maintenance cartridge info screen appears. If the touch screen indicates to replace the maintenance cartridge, replace the maintenance cartridge.
When to Replace the Maintenance Cartridge Replace or prepare to replace the maintenance cartridge in the following situations. • If maintenance cartridge confirmation message appears on touch screen When the maintenance cartridge is almost used up, the Status lamp lights orange and a notification message will appear on the touch screen. You can continue to print, but check the remaining maintenance cartridge capacity and prepare to replace the maintenance cartridge with a new one.
Cutter Blade Cutter Blade Replacing the Cutter Blade 387
Cutter Blade When purchasing, check the Model number. This cutter blade comes with a part for securing the cutter blade during installation. Model number: CT-07 Note • For instructions on replacing the cutter blade, see Replacing the Cutter Blade.
Replacing the Cutter Blade Compatible Cutter Blade For details on compatible cutter blade, see Cutter Blade. How to Replace Cutter Blade Important • The cutter blade can not be replaced if there is paper in the moving range of the cutter. Remove the paper. 1. Tap Maintenance on HOME screen. Touch Screen The Maintenance screen appears. 2. Tap Replace cutter blade unit. A confirmation message appears. 3. Tap Yes.
Important • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these may cause malfunction. 6. Turn hex screw with hex wrench until loose. 7. Remove cutter blade while holding D.
Caution • Never touch any part other than D. This may stain your hands or cause injury. Additionally, this may damage the printer. • Do not disassemble the cutter blade. Touching the blade may cause injury. Note • Dispose of the used cutter blade in accordance with local regulations. 8. Install new cutter blade while aligning E to F and G to H. 9. Install while aligning fixing part included with replacement cutter blade with center of cutter blade.
10. Turn hex screw until securely fixed. Important • After the cutter blade is secured, check that the cutter blade does not come off. If the cutter blade comes off, this may damage the printer. 11. Remove fixing part.
Important • Always remove the fixing part. Operating with the part installed may damage the printer. 12. Close top cover. A confirmation message will appear. 13. Tap Yes.
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Printing a Nozzle Check Pattern 394
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3. Click Show Printer Webpage... in General tab Remote UI starts. Note • The password may have to be entered after Remote UI starts. In such a case, enter the password and click OK.
Cleaning the Print Heads The print head cleaning and Cleaning functions allow you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. If you perform Cleaning and the condition still does not improve, perform system cleaning. The procedure for cleaning is as follows: Cleaning 1. Select Utilities from Remote UI 2.
Check that the printer power is on. Then open the Ink Tank Cover. Check the following items for each ink. Then, if necessary, perform Deep Cleaning. • Is there ink remaining in the tank? • Is the ink tank attached properly? If the Ink Lamp is not lit, remove it and attach it again. • Did you install the ink tanks in their correct positions? 3. Execute deep cleaning Click Yes. Print head deep cleaning starts. 4. Check the results Check the print results.
4. Check the results Check the print results. Important • System cleaning consumes an extremely large amount of ink. Executing system cleaning frequently will rapidly deplete your printer's ink supply. Therefore, execute system cleaning only when necessary.
Printing a Nozzle Check Pattern The nozzle check function allows you to check whether the print head is working properly by printing a nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1. Select Utilities from Remote UI 2. Click Nozzle Check Before printing the nozzle check pattern, check the following items: Check that the printer power is on. Then open the Ink Tank Cover.
• From the nozzle check pattern printing results, if it becomes patchy or there are areas that cannot be printed, use Cleaning to clean the print heads.
Cleaning the Printer Cleaning the Printer Exterior Cleaning Inside the Top Cover Cleaning the Roll Unit Cleaning the Print Head 401
Cleaning the Printer Exterior Clean the printer regularly to maintain better printing quality and help prevent problems. To ensure a comfortable working environment, clean the printer exterior about once a month. Important • When the sensor of the feed slot is dirty, the printer might not perform auto feeding properly. Even if the sensor seems clean, we recommend cleaning it because it may have paper dust on it. 1. Turn printer off. Turning the Printer On and Off 2. Unplug power cord from outlet.
Warning • Never use flammable solvents such as alcohol, benzene, or thinner. If these substances come into contact with electrical components inside the printer, there is a risk of fire or electrical shock. Important • If the output guide is dirty, it may soil the edge of the paper when the paper is cut. We recommend cleaning the output guide even if it does not appear dirty, because it may actually be covered with paper dust.
Cleaning Inside the Top Cover Clean inside the top cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the top cover in the following situations to ensure optimal operation.
5. If paper dust has accumulated in vacuum holes (A) on platen or in borderless printing ink grooves (B), use cleaning brush (C), provided with printer, to wipe it away. Important • Do not touch the linear scale (D), carriage shaft (E), or ink tube stabilizer (F). Touching these may cause malfunction. Note • If the cleaning brush is dirty, rinse it in water. 6. Using a damp cloth that you have wrung out completely, wipe inside the top cover to clean it.
Warning • Never use flammable solvents such as alcohol, benzene, or thinner. If these substances come into contact with electrical components inside the printer, there is a risk of fire or electrical shock. Important • Do not use a dry cloth to wipe inside the top cover. This may create a static charge, which may attract dust and affect the printing quality. • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. 7.
Cleaning the Roll Unit Clean the printer regularly to maintain better printing quality and help prevent problems. About once a month, clean the roll unit to ensure optimal operation. Important • When the sensor of the feed slot is dirty, the printer might not perform auto feeding properly. Even if the sensor seems clean, we recommend cleaning it because it may have paper dust on it. 1. Remove any roll paper loaded in roll unit. Removing the Lower Roll from the Roll Unit (Option) 2. Turn printer off.
Warning • Never use flammable solvents such as alcohol, benzene, or thinner. If these substances come into contact with electrical components inside the roll unit, there is a risk of fire or electrical shock. 5. Plug power cord into outlet.
Other Maintenance Preparing to Transfer the Printer Reinstalling the Printer Firmware update 409
Preparing to Transfer the Printer To protect the internal parts in transit, always follow these steps before transferring the printer to a new location. For details on packing the printer and installing it after transfer, see Reinstalling the Printer. Important • Be sure to contact your Canon dealer before transferring the printer to a new location. Ink may leak and damage the printer if you do not prepare the printer correctly and it is tipped or stood on end in transit.
Removing the Upper Roll from the Printer Removing the Lower Roll from the Roll Unit (Option) • Sheet Removing Sheets 2. If touch screen indicates to replace maintenance cartridge, replace maintenance cartridge. Replacing the Maintenance Cartridge 3. Tap Maintenance on HOME screen. Touch Screen The Maintenance screen appears. 4. Tap Prepare to move. 5. Tap Move indoors on the same floor, Move indoors to a different floor or Transport outdoors. A confirmation message appears. 6. Tap Yes.
9. Close ink tank cover. Ink is now drawn into the maintenance cartridge. A confirmation message will appear when the process is finished. Important • Do not remove the maintenance cartridge except when the message indicating replacement is displayed. If you remove the maintenance cartridge while ink is being removed, the ink may leak out. 10. Press ON button and turn off printer. Packing Printer 1. Disconnect power cord and interface cable. Important • Turn off the printer before you unplug it.
Important • Attach the Belt Stopper that was removed and stored after initial installation. Neglecting to attach the Belt Stopper may damage the printer. • Do not touch the linear scale (B), carriage shaft (C), or ink tube stabilizer (D). Touching these may cause malfunction. 4. Close top cover.
5. Tape down printer covers to secure them, in the reverse order of tape removal during installation. 6. Remove basket by reversing installation procedure. 7. Remove the Stand by reversing the installation procedure, when it was attached to the printer. 8. Disassemble and repackage the stand by following the installation procedure in reverse. 9. Repack roll holder, holder stopper, and printer in shipping materials, and then package them in shipping box.
Reinstalling the Printer The basic workflow for reinstalling the printer is as follows. For detailed instructions, see the Setup Guide. Assemble the stand 1. Referring to the Printer Stand Setup Guide, assemble the Stand. Caution • The Stand must be assembled by at least two people on a flat surface. Attempting assembly by yourself poses a risk of injury or bending the Stand. • When assembling the Stand, lock the casters. In addition, always unlock the casters before moving the assembled Stand.
2. Remove tape and packaging material attached to the printer. Also open the top cover and remove stoppers and spacers inside the printer. 3. If using roll unit, refer to Setup Guide provided with roll unit and attach roll unit to Stand. 4. Refer to Printer Stand Setup Guide and attach basket to Stand.
5. Connect the power cord to the power cord connector on the back of the printer. 6. Plug the power cord into the outlet. 7. Press the power button to turn the printer on. When "Do you want to install the transported printer? Do not install the ink tanks yet." appears, tap Yes. 8. When instructions for loading ink tank appear on touch screen, open ink tank cover and load ink tank.
9. Attach the Roll Holder to the Roll Media. (See "Loading Rolls on the Roll Holder.") 10. Load the Roll Media in the printer. (See "Loading the Upper Roll on the Printer.") 11. Install the software.
Note that the driver installation procedure varies depending on the type of connection. (See "Installing the Printer Driver" (Windows).) (See "Installing the Printer Driver" (macOS).
Firmware update Select this setting item from Device settings. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Note • If LAN is disabled, you can not use Install update, DNS server setup, Proxy server setup. • Install update Performs the firmware update of the printer.
Specifications Specifications Print Area 421
Specifications Important • The following values may vary depending on the operating environment. Printer Power supply 100-240 V AC (50/60 Hz) Power consumption When printing: 93 W max. *1 In Sleep mode: 2.0 W max. *1 When power is off: 0.3 W max. *2 *1 Wired LAN connection *2 The printer uses a trace amount of power even when turned off. To stop all power consumption, turn off the printer and unplug the power cord.
Printing performance Print method Bubblejet Maximum resolution 2400 dpi (horizontally) * x 1200 dpi (vertically) * Prints with a minimum 1/2400 inch dot pitch between ink droplets. Print head PF-10 Number of nozzles 18432 nozzles (1536 nozzles per color) Memory and hard disk Memory 3 GB Hard disk capacity 500 GB Personal mail boxes (Permanent storage area): 308 GB Print job storage capacity Common Box: 100 jobs Personal Boxes: 100 jobs Interface You can use both USB and LAN at the same time.
Channels: 1-11 or 1-13 * * Varies by country and region. Effective range: Indoors 164 feet/50 m * * Varies according to environmental conditions. Security: WEP (64/128 bits) WPA-PSK (TKIP/AES) WPA2-PSK (TKIP/AES) Setup: WPS (push button method/PIN code method) Easy wireless connect Operating Conditions If operating conditions of the operating system are high, follow those. Windows Compatible Operating System (Stand- 32-bit version: ard supplied printer driver) Windows 10 Windows 8.
macOS Compatible Operating System (Standard sup- OS X 10.11.6, macOS 10.12 - macOS 10.14 plied printer driver) Recommended operating environment * CPU: Intel multi-core processor or later Memory: 2 GB or more Free hard disk space: 20 GB or more * Depending on the application software and data being used, the printer may not output correctly even with the above environmental conditions. • An Internet connection is required to use the Online Manual.
Print Area A margin required by the printer is added with respect to the size of paper loaded in the printer. Except in borderless printing, the actual printing area corresponds to the paper size minus the space for this margin. Note • Printable Area: The area that can be printed. • For borderless printing with roll paper, the margin is 0 in. (0 mm).
Rolls Printable Area: A margin of 0.2 in. (3 mm) on top and bottom and 0.2 in. (3 mm) on left and right sides is required. For borderless printing, the margins on top, bottom, left, and right are 0 in. (0 mm). For paper that supports borderless printing, see Paper Information List. Recommended Print Area: A margin of 0.8 in. (20 mm) on top, 0.2 in. (3 mm) on bottom, and 0.2 in. (3 mm) on left and right sides is required.
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) When Repairing, Lending, or Disposing of the Printer 428
Safety Precautions Choosing a location • Never install the printer on an unstable or vibrating surface. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in • • • • the Specifications. Do not place the printer on a thick rug or carpet. Do not place the printer with its back attached to the wall.
• Never touch the electrical contacts on a print head after printing. The metal parts may be very hot and could cause burns. • Do not throw ink tanks and maintenance cartridges into fire. • Do not attempt to disassemble or modify the print head, ink tanks, and maintenance cartridges. • Avoid dropping or shaking print head, ink tanks, and maintenance cartridges.
Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10504 (Contains FCC Approved WLAN Module K30357) Optional parts: Roll Unit RU-23 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) These symbols indicate that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU), the Battery Directive (2006/66/EC) and/or national legislation implementing those Directives.
Entsorgungsunternehmen oder besuchen Sie www.canon-europe.com/weee, oder www.canoneurope.com/battery. Union Européenne, Norvège, Islande et Liechtenstein uniquement. Ces symboles indiquent que ce produit ne doit pas être mis au rebut avec les ordures ménagères, comme le spécifient la Directive européenne DEEE (2012/19/UE), la Directive européenne relative à l'élimination des piles et des accumulateurs usagés (2006/66/CE) et les lois en vigueur dans votre pays appliquant ces directives.
afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canoneurope.com/weee, of www.canon-europe.com/battery. Sólo para la Unión Europea y el Área Económica Europea (Noruega, Islandia y Liechtenstein) Estos iconos indican que este producto no debe desecharse con los residuos domésticos de acuerdo con la Directiva sobre RAEE (2012/19/UE) y la Directiva sobre Pilas y Acumuladores (2006/66/CE) y/o la legislación nacional.
acumuladors usats sense cap càrrec. El preu de venda de les bateries i els acumuladors inclou el cost de la gestió ambiental dels residus i no es necessari mostrar l’import d’aquest cost en aquest fullet o en la factura que es lliuri a l’usuari final. Per a més informació sobre el reciclatge d’aquest producte, contacteu amb l’oficina municipal, les autoritats encarregades dels residus, el pla de residus homologat o el servei de recollida d’escombraries domèstiques de la vostra localitat o visiteu www.
equipamentos do tipo EEE. A sua cooperação no tratamento correto deste produto irá contribuir para a utilização mais eficaz dos recursos naturais. Para obter mais informações acerca de como reciclar este produto, por favor contacte as suas autoridades locais responsáveis pela matéria, serviço de recolha aprovado para pilhas e baterias ou serviço de recolha de resíduos sólidos domésticos da sua municipalidade, ou visite www.canon-europe.com/weee, ou www.canon-europe.com/battery.
γενικά συνδέονται με τον ΗΗΕ. Η συνεργασία σας για τη σωστή απόρριψη αυτού του προϊόντος θα συμβάλει στην αποτελεσματική χρήση των φυσικών πόρων. Για περισσότερες πληροφορίες σχετικά με ανακύκλωση αυτού του προϊόντος, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ή την υπηρεσία απόρριψης οικιακών αποβλήτων ή επισκεφθείτε τη διεύθυνση www.canon-europe.com/weee ή www.canon-europe.com/battery.
Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) De här symbolerna visar att produkten inte får sorteras och slängas som hushållsavfall enligt WEEEdirektivet (2012/19/EU), batteridirektivet (2006/66/EG) och/eller nationell lagstiftning som implementerar dessa direktiv.
Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein) országaiban Ezek a szimbólumok azt jelzik, hogy a termék hulladékkezelése a háztartási hulladéktól különválasztva, az elektromos és elektronikus berendezések hulladékairól (WEEE) szóló (2012/19/EU) irányelvnek és az elemekről és akkumulátorokról, valamint a hulladék elemekről és akkumulátorokról szóló (2006/66/EK) irányelvnek megfelelően és/vagy ezen irányelveknek megfelelő helyi előírások szerint történik.
Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko) Tieto symboly označujú, že podľa Smernice o odpade z elektrických a elektronických zariadení (OEEZ) 2012/19/EÚ, Smernice o batériách (2006/66/ES) a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom.
Tikai Eiropas Savienībai un EEZ (Norvēģijai, Islandei un Lihtenšteinai) Šie simboli norāda, ka atbilstoši ES Direktīvai (2012/19/ES) par elektrisko un elektronisko iekārtu atkritumiem (EEIA), Direktīvai (2006/66/EK) par baterijām un akumulatoriem, un akumulatoru atkritumiem, ar ko atceļ Direktīvu 91/157/EEK, un vietējiem tiesību aktiem šo izstrādājumu nedrīkst izmest kopā ar sadzīves atkritumiem.
Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/ali nacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki.
Doar pentru Uniunea Europeană şi EEA (Norvegia, Islanda şi Liechtenstein) Aceste simboluri indică faptul că acest produs nu trebuie aruncat împreună cu deşeurile menajere, în conformitate cu Directiva DEEE (2012/19/UE), Directiva referitoare la baterii (2006/66/CE) şi/sau legile dvs. naţionale ce implementează aceste Directive.
Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa WEEE Direktivom (2012/19/EU), Direktivom o baterijama (2006/66/EC) i nacionalnim zakonima.
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Screenshots in This Manual For Windows: The screenshots used in this manual are the screens that appear when the operating system Windows 10 is used. For macOS: The screenshots used in this manual are the screens that appear when the operating system macOS Mojave 10.14 is used.
Basic Printing Workflow Printing procedure Canceling print jobs Pausing Printing 448
Printing procedure Printing Options Using Rolls and Sheets Turning the Printer On and Off Loading and Printing on Rolls Loading and Printing on Sheets Printing in Windows Printing from macOS 449
Printing Options Using Rolls and Sheets The printer supports both rolls and sheets. This section introduces the main features of each, as well as the main printing methods available. Select rolls or sheets to suit your particular printing application. Note • For information on the types of paper the printer supports, see "Types of Paper." • A variety of other ways to print are available besides those introduced here. For details, see "Enhanced Printing Options.
• Free Layout (Windows) and imagePROGRAF Free Layout (macOS) Print multiple documents from multiple applications (such as word-processing programs, spreadsheet programs, and so on) next to each other. (See "Lining Up and Printing Multiple Documents" (Windows).) (See "Lining Up and Printing Multiple Documents" (macOS).) Note • Setting the roll unit to feed mode and loading roll paper in both the Roll 1 (Upper) and Roll 2 (Lower) holders offers the following advantages.
Turning the Printer On and Off Turning the printer on 1. Press ON button to turn on printer. The printer will now start up. The Canon logo appears on the touch screen, and then "Starting the system Please wait." appears. When startup is finished, ON button lights up, and printer enters standby mode.
The printer will not enter standby mode in the following situations. Take action as necessary. • The top cover is open Close the top cover. • The ink tank cover is open Close the ink tank cover. • The print head is not installed Replacing the Print Head • The ink tank is not installed Replacing Ink Tanks • Error appears on touch screen Check the message on the touch screen and take action as necessary.
If the Status lamp is flashing orange, check the message on the touch screen and take action as necessary. If the Status lamp is flashing white, the printer is receiving a print job. Turn off the printer after printing is finished. 2. Hold down the ON button for more than a second. "Turning off... Please wait momentarily" appears on the touch screen, and the printer turns off.
Loading and Printing on Rolls These are the basic steps for loading and printing on rolls. Follow these steps to load and print on rolls. Note • For details on roll paper sizes and types that can be used, see "Paper Sizes" or "Paper Information List". • To wait until the ink dries after printing before cutting the roll, set Drying Time in the printer driver. (See "Specifying the Ink Drying Time for Rolls.") • Once you have used all the paper on a roll, clean the platen.
3. Load roll paper in printer or roll unit. (See "Loading the Upper Roll on the Printer.") (See "Loading the Lower Roll on the Roll Unit (Option).") 4. Select the type of paper. (See "Changing the Type of Paper.") Note • If no barcode has been printed on the roll paper and you have set Manage remaining roll amount to Barcodes, specify the roll length after selecting the media type. (See "Specifying the Paper Length.") 5. Complete settings in the printer driver for the type of paper and other details.
6. Send the print job. Printing in Windows Printing from macOS The printer now starts printing the print job.
Loading and Printing on Sheets These are the basic steps for loading sheets and then printing. Follow the steps below to load and print on sheets. Note • For details on paper sizes and types that can be loaded, see "Paper Sizes" or "Paper Information List". • Borderless printing is not supported on sheets. For the features and the main printing methods available for sheet printing, see "Printing Options Using Rolls and Sheets." 1. Turn the printer on. (See "Turning the Printer On and Off.") 2.
3. Send the print job. Printing in Windows Printing from macOS 4. Load the sheet. (See "Loading Sheets in the Printer.") Start printing.
Printing in Windows Print from the application menu. Important • We recommend exiting unnecessary applications before printing. Running several applications while printing may interrupt the transfer of print data and affect printing quality. 1. In the source application, select Print from the File menu to display the dialog box for printing conditions. 2. After confirming that the printer is selected in the dialog box, click Print or OK to start printing.
You can use the printer driver dialog box to configure various printing settings such as for enlarged or reduced printing and borderless printing. You can open the printer driver dialog box from the application software or from the operating system menu. For details, see "How to Open the Printer Driver Setup Window" (Windows) or "How to Open the Printer Driver Setup Window" (macOS).
Printing from macOS Print from the application menu after registering the printer. Important • We recommend exiting unnecessary applications before printing. Running several applications while printing may interrupt the transfer of print data and affect printing quality. Registering the printer The printer needs to be registered in Print & Scan (identified as Printers & Scanners or Print & Fax in other versions of macOS X) in System Preferences before printing.
As shown in the following illustration, you can switch to other panes in this dialog box to complete settings for various methods of printing, including enlarged and reduced printing, borderless printing, and so on.
Canceling print jobs Canceling Print Jobs from the Control Panel Canceling Print Jobs from Windows Canceling Print Jobs from macOS 464
Canceling Print Jobs from the Control Panel To cancel printing or reception of print jobs, press the Stop button on the operation panel. When you press the Stop button during printing, the printer operation varies depending on the current status. • You press the Stop button before printing starts Pressing the Stop button before printing starts displays a confirmation message. To cancel the print job, select Yes.
Canceling Print Jobs from Windows In the printer window, you can cancel jobs that are being sent to the printer. Using Canon IJ Status Monitor, you can cancel print jobs that have already been received by the printer or that are currently being printed. 1. Click the printer icon in the taskbar to display the printer window. Note • You can proceed from the folder for configuring the printer settings in the OS you are using.
Note • The screen may differ slightly depending on the model you are using.
Canceling Print Jobs from macOS In the printer window, you can cancel jobs that are being sent to the printer. Note • Print jobs are shown in the printer window while they are being sent from the computer. After transmission, jobs are not displayed even during printing. 1. Click the printer icon in the Dock to display the printer window. 2. Either click × for the job to cancel printing or select the job to cancel printing and then click Delete to delete the job.
Pausing Printing Pausing Printing 469
Pausing Printing During printing, if you set Pause printing to Enable, the printer enters a state in which printing is paused, after the completion of the printing process when this setting was made. Printing from the job queue is not possible in this state. To restore normal operation after pausing printing, set Pause printing to Disable. Note • In the following cases, the status is cleared even if you do not set Pause printing to Disable, and printing from the job queue resumes.
Enhanced Printing Options Printing from Your Computer (Windows) Printing with Easy Setup Basics Changing the Type of Paper Setting the Number of Copies and Printing Order Using Roll Unit to Use 2-Level Rolls About 2-Level Roll Switching Setting the Paper Rolls in the Printer According to the Intended Use Printing by Automatically Switching Upper-level and Lower-level Roll Papers How to Switch Paper Rolls Reflect Roll Unit Settings in the Printer Driver Printing Photos and Business Documents Printing By Se
Setting Paper Dimensions (Custom Size) Set a Custom Size Roll Width Printing without Edges Based on the Scenarios Printing without Margins to Match Paper Size Printing without Margins to Match Roll Paper Width Printing Full-Size without Margins Three-sided Borderless Printing on Roll Paper Changing the Clear Coating Settings Printing Hanging and Horizontal Banners (Large-Format Printing) Printing by Dividing/Joining Documents Inputting Multiple-file Documents into Free Layout plus Lining Up and Printing Mu
Printing with Easy Setup Basics Changing the Type of Paper Setting the Number of Copies and Printing Order Using Roll Unit to Use 2-Level Rolls About 2-Level Roll Switching Setting the Paper Rolls in the Printer According to the Intended Use Printing by Automatically Switching Upper-level and Lower-level Roll Papers How to Switch Paper Rolls Reflect Roll Unit Settings in the Printer Driver Changing the Print Quality and Correcting Image Data Adjusting Color Balance Setting the Print Quality Level (Custom)
Printing Full-Size without Margins Three-sided Borderless Printing on Roll Paper Changing the Clear Coating Settings Printing Hanging and Horizontal Banners (Large-Format Printing) Printing by Dividing/Joining Documents Lining Up and Printing Multiple Documents Printing by Connecting Multiple Pages Printing Multiple Pages All on One Page Printing Document in Center of Paper Printing by Saving Roll Paper Saving Roll Paper by Rotating Document 90 Degrees Saving Roll Paper by Eliminating Upper and Lower Marg
Printing from Computer (macOS) Printing with Easy Setup Basic Setting the Number of Copies and Printing Order Using Roll Unit to Use 2-Level Rolls Changing the Print Quality and Correcting Image Data Scaled Printing Printing to Oversized Paper Sizes Setting Paper Dimensions (Custom Size) Set a Custom Size Roll Width Print Area Prints without Edges Based on the Scenarios Changing the Clear Coating Settings Printing Hanging and Horizontal Banners (Large-Format Printing) Printing by Dividing/Joining Documents
Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: 1. Check that printer is turned on 2. Load paper on the printer Set roll paper or cut paper. 3. Select the printer Select your model from the Printer list in the Print Dialog. Note • Click Show Details to switch the Setup window to the detailed display. However, depending on the application you are using, Show Details may not be displayed. 4.
5. Select Quality & Media from the pop-up menu 6. Select the media type For Media Type, select the same paper type loaded in the printer.
Important • In the Presets section, click Save Current Settings as Preset... to register the specified settings. • See "Paper Information List" for Canon authentic paper or Canon output check paper. 7. Select the paper source For Paper Source, select the setting that matches your purpose. Important • The paper feed method will differ according to the paper or lower level (roll paper 2) settings, or roll unit option settings. 8.
For Print Quality, select Highest, High or Standard according to your purpose. Important • The print quality settings that can be selected may differ depending on a printing profile. 9. Select Page Processing from the pop-up menu 10. Selecting Roll Paper Width If you selected a roll paper for Paper Source, set Roll Paper Width to the width of the roll paper loaded in the printer.
Important • If Cut Sheet is selected for Paper Source in Quality & Media, Roll Paper Width is grayed out and cannot be set. 11. Complete the setup Click Print. When you execute print, the document will be printed in accordance with the type and size of the media.
Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error message may appear on operation panel of the printer. You can still print but you may not be able to obtain correct print results.
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog. 2. Select Paper Handling from the pop-up menu 3.
5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Using Roll Unit to Use 2-Level Rolls About 2-Level Roll Switching Setting the Paper Rolls in the Printer According to the Intended Use Printing by Automatically Switching Upper-level and Lower-level Roll Papers How to Switch Paper Rolls Reflect Roll Unit Settings in the Printer Driver 484
About 2-Level Roll Switching This printer allows you to load roll paper in two levels, the upper level (Roll 1) and the lower level (Roll 2) and to automatically switch between Roll 1 and Roll 2 depending on the print job. Printing by automatically switching Roll 1 and Roll 2 in this way is called "2-level roll switching." • For instructions on setting the paper, see "Setting the Paper Rolls in the Printer According to the Intended Use.
Setting the Paper Rolls in the Printer According to the Intended Use If you want to switch the 2-level rolls, set the paper rolls on the upper and lower level of the printer in one of the ways described below depending on the intended use. • When automatically switching from paper roll 1 to paper roll 2 to match the paper size specified for the print job Set two paper rolls of the same type of paper but of different width on the upper and on the lower trays.
• When rolls of different types of paper and of different width are set in the upper and lower trays, the paper roll matching the type of paper specified for the print job will be used. Depending on the settings, an error may occur causing the wrong paper roll to be used; in such cases, it is recommended that, instead of using 2-level roll switching, you specify which one is best between paper roll 1 and paper roll 2 and print.
Printing by Automatically Switching Upper-level and Lowerlevel Roll Papers You can print by automatically switching Roll Paper 1 and Roll Paper 2 depending on the print job. The procedure for printing by automatically switching Roll Paper 1 and Roll Paper 2 is as follows: 1. Select the paper size from the Print Dialog For the Paper Size, select the same size as the source document created by the application software. 2. Select Quality & Media from the pop-up menu 3.
7. Selecting the printing method for the roll paper When performing enlarged/reduced printing of the source document in accordance with the roll paper width, select On (Bordered) or On (Borderless) from Fit Roll Paper Width. 8. Set the other items To rotate the document 90 degrees and print it, select the Rotate Page 90 degrees check box. Note • If you rotate a portrait document 90 degrees and print it at that horizontally, you may be able to save paper depending on the paper size.
• If the roll papers loaded in the upper and lower levels are different media types, the document is printed on the roll paper that matches the media type specified in the print job. If the document is being rotated 90 degrees for printing and the roll papers loaded in the upper and lower levels have different widths and different media types, set the correct combination of width and media type so that they match one of the roll papers loaded in the printer. 9. Complete the setup Click Print.
How to Switch Paper Rolls Here we will explain how, in certain situations, paper roll 1 and paper roll 2 are switched. Refer to this information when necessary, for example, when documents will not print as expected, etc. If you select Roll Paper (Auto) under Paper Source in the Quality & Media, of the two paper rolls loaded in the lower and upper trays of the printer, the one best suited for the print job will be automatically selected.
Condition 3 Condition 4 In the Printer menu, how has the Roll paper auto switching setting changed? If borderless printing has been indicated for the print job (if it has not, on to condition 5) Neither roll 1 nor roll 2 match the paper type Error / On hold Both paper roll 1 and paper roll 2 match the paper type To Condition 3 Select the paper It has changed to Do not identify roll currently being size fed into the platen *1 It has changed to Identify size To Condition 4 Only one of either paper r
width of both paper roll 1 and paper roll 2 Condition 7 Roll width is different Select the paper roll whose width is closer to the width specified for the print job Roll width is the same Select the paper roll currently being fed into the platen *1 Is the width of paper roll 1 different from the width of paper roll 2? *1 In the following cases, neither roll 1 nor roll 2 are being fed onto the platen. In such cases, paper roll 1 is selected.
fed into the platen *1 Condition 4 If borderless printing has been indicated for the print job (if it has not, on to condition 5) It has changed to Identify size To Condition 4 Only one of either paper roll 1 or paper roll 2 is compatible with borderless printing Select the paper roll compatible with borderless printing Neither paper roll 1 nor paper roll 2 are compatible with borderless printing Error Both paper roll 1 and paper roll 2 are compatible with borderless printing To Condition 5 Only
Roll width is the same Select the paper roll currently being fed into the platen *1 *1 In the following cases, neither roll 1 nor roll 2 are being fed onto the platen. In such cases, paper roll 1 is selected.
Reflect Roll Unit Settings in the Printer Driver Configure the settings of the roll unit in the printer driver so that they reflect those in the printer unit. If you configure the settings of the roll unit in the printer driver so that they reflect those in the printer unit, the paper-feeding methods which can be set in the printer driver will switch to the state the printer unit was in.
Changing the Print Quality and Correcting Image Data Adjusting Color Balance Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Adjusting Tone Specifying Color Correction Adjusting Brightness Adjusting Contrast 497
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly. Use the printer driver only when you want to adjust the color balance slightly.
3. Complete the setup Click Print. When you execute print, the document is printed with the adjusted color balance. Important • When the Black and White Photo Print check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) are unavailable. • If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable.
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Select the print quality Select Custom for Print Quality. 3. Setting the print quality level Move the Quality slider to select the print quality level. Important • Certain print quality levels cannot be selected depending on the settings of media type. 4.
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set black and white photo printing Check the Black and White Photo Print check box. 3. Complete the setup Click Print. When you execute print, the document is converted to grayscale data. It allows you to print the color document in monochrome.
Adjusting Tone When printing black and white photos, you can produce the cooling effects of cool colors and the warming effects of warm colors. Cool Tone is selected Black and White is selected Warm Tone is selected The procedure for adjusting tone is as follows: 1. Select Quality & Media from the pop-up menu of the Print Dialog 2.
Cool Tone This item adjusts color tones to cool shades (cool black). When you select Cool Tone, a value of -30 is entered for X, and a value of 0 for Y. Black and White This item adjusts color tones to neutral shades. When you select Black and White, a value of 0 is entered for X, and a value of 0 for Y. Warm Tone This item adjusts color tones to warm shades (warm black). When you select Warm Tone, a value of 30 is entered for X, and a value of 0 for Y.
Click Print. When you execute print, the color document is converted to grayscale data with adjusted tones. It allows you to print the color document in monochrome. Important • If you select ColorSync for Color Matching, then Tone, X, and Y appear grayed out and are unavailable.
Specifying Color Correction You can specify the color correction method suited to the type of document to be printed. Normally, when data is printed, the printer driver automatically adjusts the colors. When you want to print by using the color space of the image data effectively or by specifying a printing ICC profile from your application software, select ColorSync. When you want to print by having the printer driver correct the colors, select Canon Color Matching.
Related Topics Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile 506
Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose. Color Management Devices such as digital cameras, scanners, monitors, and printers handle color differently.
Adjusting Colors with the Printer Driver To use driver matching when printing, turn on the printer driver's color correction function. Driver matching accurately applies the characteristics of data displayed on the monitor and allows you to obtain print results of impressions that are close to those displayed on the monitor.
Select the coloring adjustment method in Rendering Intent. Perceptual (Photo) Reproduces colors of general photos naturally and features smooth gradation. In addition, selecting this setting allows you to adjust colors easily using an application software. Saturation (Poster) Reproduces vivid colors on data such as a poster. No Color Correction Performs printing without color matching. 5. Set the other items From the pop-up menu, select Color Options.
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into macOS when printing.
Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast 511
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1. Select Color Matching from the pop-up menu of the Print Dialog 2. Select color correction Select ColorSync. You can leave Profile set to Automatic.
Interpreting the ICC Profile When specifying an ICC profile for this printer, specify an ICC profile according to the print output media. The ICC profiles installed for this printer appear as follows. • (1) : Printer model • (2) : Media type For the names of compatible paper, check the information for the paper you want to use from "Paper Information List.
Adjusting Brightness You can brighten or darken the colors of the overall image data during printing. The following sample shows the case when light colors are darkened when the image data is printed. No adjustment Darken light colors The procedure for adjusting brightness is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2. Adjust brightness Moving the Brightness slider to the right brightens the colors, and moving the slider to the left darkens the colors.
Important • If you select ColorSync for Color Matching, then the Brightness appears grayed out and is unavailable.
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast. No adjustment Adjust the contrast The procedure for adjusting contrast is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2.
Important • If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable.
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: Printing by Enlarging/Reducing Document to Specified Ratio 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note • Depending on the Scale value that you set, an error message may be displayed. 3. Complete the setup On the Print Dialog, click Print.
Printing by Enlarging/Reducing Document to Match Roll Paper Width 1. Select Page Processing from the pop-up menu of the Print Dialog 2. Setting Enlarged/Reduced Printing For Fit Roll Paper Width, select On (Bordered) or On (Borderless). Note • Depending on the Paper Size settings, the settings you can choose will differ. • When selecting "XXX oversize" from Paper Size, On (Borderless) cannot be selected. 3. Complete the setup Click Print.
Printing to Oversized Paper Sizes When printing a created document so that it fills the entire paper width, select a paper size from the "XXX oversize" (sizes resulting from adding margins necessary for printer operation to the document sizes) so that all areas of the document are printed at their actual size. A printout that has the same area as the document can be obtained by trimming the outer margins after printing. The procedure for printing with oversize is as follows: 1.
Set Roll Paper Width to the width of the roll paper loaded in the printer. 5. Complete the setup Click Print. When you print, the document is printed so that it fills the paper width. Important • When printing to oversized paper sizes, use paper that has the following necessary margins added to the document size.
Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1. Creating a new custom paper size In the Print Dialog, select Manage Custom Sizes... from Paper Size. In the displayed dialog, click +. Untitled will be added to the list. 2.
• If the paper settings in the printer driver differ from the paper information registered on the printer, an error message may appear on operation panel of the printer. You can still print but you may not be able to obtain correct print results.
Set a Custom Size Roll Width By specifying the roll paper width with a value, you can use roll paper with a width that cannot be selected in Roll Paper Width. The procedure for setting custom size roll width is described below. 1. Select Quality & Media from the pop-up menu of the Print Dialog 2. Select the paper source Select Roll Paper (Auto), Roll 1, or Roll 2 that matches your purpose for Paper Source. 3.
4. Select paper roll width Select Custom Size for Roll Paper Width. 5. Set paper roll width Enter the roll width you want to use for Width. 6.
Click Print. If you perform the print, the roll paper with the specified width will be used for printing.
Print Area A margin required by the printer is added with respect to the size of paper loaded in the printer. Except in borderless printing, the actual printing area corresponds to the paper size minus the space for this margin. Note • Printable Area: The area that can be printed. • For borderless printing with roll paper, the margin is 0 in. (0 mm). However, depending on the paper size, minor margins may be available.
Rolls A: Top Edge B: Bottom Edge C: Left Edge D: Right Edge • Printable Area: A margin of 0.2 in. (3 mm) on top and bottom and 0.2 in. (3 mm) on left and right sides is required. For borderless printing, the margins on top, bottom, left, and right are 0 in. (0 mm). For paper that supports borderless printing, see "Paper Information List." • Recommended Print Area: A margin of 0.8 in. (20 mm) on top, 0.2 in. (3 mm) on bottom, and 0.2 in. (3 mm) on left and right sides is required.
Printing without Edges Based on the Scenarios Printing without Margins to Match Roll Paper Width Printing Full-Size without Margins Three-sided Borderless Printing on Roll Paper 529
Printing without Margins to Match Roll Paper Width Procedure for printing borderless by enlarging/reducing documents to match roll paper width. 1. Select the paper size for whole-surface borderless printing Select "XXX Borderless" from Paper Size in the print dialog. 2. From the pop-up menu, select Page Processing 3. Select roll paper width For paper roll width, enter the same value set in the printer under Roll Paper Width. 4.
Important • If you want to print borderless using a custom paper size, create a custom paper size by choosing Paper Size, Manage Custom Sizes..., and setting all Non-Printable Area values to 0 mm. Next, choose Page Processing, Fit Roll Paper Width and select On (Borderless). • If you try to set borderless printing, in Page Processing, Banner Printing and Print Centered will be displayed in gray and you will not be able to configure them.
Printing Full-Size without Margins Procedure for printing borderless images in the same size as the original document without enlarging/ reducing them 1. Select the paper size for whole-surface borderless printing Select "XXX Borderless" from Paper Size in the print dialog. 2. From the pop-up menu, select Page Processing 3. Select roll paper width For paper roll width, enter the same value set in the printer under Roll Paper Width. 4.
Important • If you try to set borderless printing, in Page Processing, Banner Printing and Print Centered will be displayed in gray and you will not be able to configure them. • Depending on paper size, the length/width ratio of the paper may be different from that of the image, making it impossible for the whole image to fit on the paper. When this happens, crop the image with the application software to match paper size.
Three-sided Borderless Printing on Roll Paper In normal borderless printing, paper sizes that match the width of the roll paper are combined to print without borders on all four sides. If you use the three-sided borderless printing feature, you can combine paper sizes that don't match the roll paper width, and print with no borders on three sides. However, if you perform three-sided borderless printing, you need to cut the right side of the paper after printing.
4. Select paper size Select "XXX Borderless" in Destination Paper Size. 5. From the pop-up menu, select Page Processing 6. Select roll paper width For paper roll width, enter the same value set in the printer under Roll Paper Width. 7. Place a checkmark next to Three-sided Borderless 8. Complete setting process Click Print. If you print now, the document will be printed without margins on three sides to fit the paper size. 9.
Printing Full-Size without Margins on Three Sides The procedure for three-sided borderless printing in the same size as the original document without enlarging or reducing the size is described below. 1. Select the paper size for whole-surface borderless printing Select "XXX Borderless" from Paper Size in the print dialog. 2. From the pop-up menu, select Page Processing 3. Select roll paper width For paper roll width, enter the same value set in the printer under Roll Paper Width. 4.
5. Select a method for printing on roll paper For Fit Roll Paper Width, select Off. 6. Complete setting process Click Print. If you print now, the document will be printed without margins on three sides while retaining the same document size. 7. Cut the right side of the paper Cut the margin on the right side of the paper with scissors after printing. To get the document to standard size, it is recommended to take measurements and cut in the correct positions.
• When printing borderless, printing may stop abruptly and the paper will be cut causing a slight color unevenness on the edges of the paper. If you require particularly high quality, go to Automatic Cutting under Paper Detailed Settings, and select None. When you do so, the document will be printed without the left and right margins. After the printed material has exited the printer and has been cut, cut the upper, lower, and right edges with a pair of scissors.
Changing the Clear Coating Settings When you execute clear coating, the printer applies Chroma Optimizer (CO) ink onto the printing surface and allows you to adjust the glossiness. This section explains procedures for changing the clear coating settings. 1. From the Print Dialog, display the pop-up menu, and select Paper Detailed Settings 2. Set clear coating Select the Clear Coating item that matches your purpose (see below for the selections).
Overall The printer clear-coats the entire print area. If selecting Auto produced unsatisfactory clear coating effects, selecting Overall may improve the results. None Printing will proceed without clear coating. Compared to if clear coating is applied, the image quality may deteriorate, or the printed surface may be damaged. Important • You may not be able to select Overall or None depending on the paper type and print quality.
Printing Hanging and Horizontal Banners (Large-Format Printing) A drapery or banner up to 18.0m can be made by enlarging or reducing original documents made on application software. However, there are cases in which an 18.0 meter banner cannot be printed because the application software used has limits on the document size that can be set. The procedure for printing hanging and horizontal banners is as follows: 1. Register custom paper size From Paper Size, use Manage Custom Sizes...
Important • When using the customer paper size and printing the whole sheet without edges, create a paper size with the Non-Printable Area values all set to 0mm in Manage Custom Sizes... from Paper Size, and select On (Bordered) from the Fit Roll Paper Width in Page Processing. 6. Complete the setup Click Print. When you print, the hanging or horizontal banner is printed by using the custom paper size.
Printing by Dividing/Joining Documents Lining Up and Printing Multiple Documents Printing by Connecting Multiple Pages Printing Multiple Pages All on One Page 543
Lining Up and Printing Multiple Documents You can line up multiple documents that were created separately and print them together on one page. The procedure for lining up and printing multiple documents is as follows: 1. In Print dialog, select Canon imagePROGRAF Free Layout for PDF Canon imagePROGRAF Free Layout is started. Canon imagePROGRAF Free Layout allows you to edit and rearrange images. 2. Execute printing From the File menu of Canon imagePROGRAF Free Layout, select Print... to execute printing.
Printing by Connecting Multiple Pages You can eliminate the blank spaces between pages in a document that extends over multiple pages and print the document as one continuous document. The procedure for printing by connecting multiple pages is as follows: 1. Select Quality & Media from the pop-up menu of the Print Dialog 2. Select the paper source Select Roll Paper (Auto), Roll 1 or Roll 2 that matches your purpose for Paper Source.
Important • When "XXX Borderless" or "XXX Cut Sheet" is selected for Paper Size in the Print dialog, Banner Printing is grayed out and cannot be set.
Printing Multiple Pages All on One Page The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2. Set the number of original you print on one page In Pages per Sheet, specify the number of page you print on one page. 3.
Flip horizontally Select this check box to reverse left and right of the document. 4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Printing Document in Center of Paper When you want to position the source document in the middle of the cut paper and print, or print with even margins on the right and left in relation to the width of the roll paper, use the Print Centered function. The print results when setting with Print Centered are as follows. Normally, if Print Centered is set when printed as in (A), it will be printed as in (B) for cut paper and (C) for roll paper.
If you selected a roll paper for Paper Source, set Roll Paper Width to the width of the roll paper loaded in the printer. 7. Print document in the center of paper Check the Print Centered check box. 8. Complete the setup Click Print. When you print, the printer automatically lays out the document to the center of the page and then prints it. Important • When you select "XXX Borderless" from Paper Size in the print dialog, the Print Centered is grayed out and cannot be selected.
Printing by Saving Roll Paper Saving Roll Paper by Rotating Document 90 Degrees Saving Roll Paper by Eliminating Upper and Lower Margins on Document 551
Saving Roll Paper by Rotating Document 90 Degrees When printing a portrait document on roll paper, you can save paper by rotating the document 90 degrees and printing the document so that it is oriented horizontally relative to the paper. The procedure for saving paper by rotating the document 90 degrees is as follows: 1. Select Page Processing from the pop-up menu of the Print Dialog 2. Selecting Paper Saving Select the Rotate Page 90 degrees check box. 3. Complete the setup Click Print.
Saving Roll Paper by Eliminating Upper and Lower Margins on Document When printing on roll paper, you can save paper by reducing the upper and lower margins when printing. The procedure for saving paper by reducing the upper and lower margins is as follows: 1. Select Quality & Media from the pop-up menu of the Print Dialog 2. Select the paper source Select Roll Paper (Auto), Roll 1, or Roll 2 that matches your purpose for Paper Source.
Switching the Paper Source to Match the Purpose This printer has three paper sources: Roll 1, Roll 2, and Cut Sheet. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1. Select Quality & Media from the pop-up menu of the Print Dialog 2. Select the media type For Media Type, select the same paper type loaded in the printer. 3.
Click Print. When you execute print, the printer uses the specified paper source to print the data. Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error message may appear on operation panel of the printer. You can still print but you may not be able to obtain correct print results.
Cutting Roll Paper after Printing The procedure for cutting roll paper automatically and printing cut guidelines is as follows: 1. Select Paper Detailed Settings from the pop-up menu of the Print Dialog 2. Setting Auto Cut From Automatic Cutting, select the setting that matches your purpose. Yes The roll paper is cut automatically after printing. None The roll paper is not cut after printing. Print Cut Guideline Cut guidelines are printed for cutting the roll paper manually after printing.
Printing from Printer Printing from USB Flash Drive 557
Printing from USB Flash Drive Printing Data Saved on USB Flash Drive Setting Items When Printing Data Saved on USB Flash Drive 558
Printing Data Saved on USB Flash Drive You can print photo data (JPEG file) or document data (PDF file) saved on the USB flash drive easily. Note • Restrictions on printable PDF/JPEG files • PDF file: Files which conforms to V 1.7 -Does not support overprint or some of transparent processing. -Font embedding is recommended. If a font is not embedded, it is replaced with one of the built-in fonts below.
• If no printable data is saved on the USB flash drive, There are no files that can be printed. is displayed on the touch screen. 5. In the list, tap folder or data to print. Tapping a folder displays the data list. Tap the data to print. Note • If no printable data is saved on the folder you tapped, There are no files that can be printed. is displayed on the touch screen. The screen below appears. A. Number of copies Tap to display the screen below and specify the number of copies. B.
For more on the setting items: Setting Items When Printing Data Saved on USB Flash Drive 6. Tap Start. The printer starts printing. Note • Tapping Yes on the displayed screen returns to step 5. Tapping No returns to HOME screen.
Setting Items When Printing Data Saved on USB Flash Drive You can specify the print settings to print data saved on the USB flash drive. Flick vertically or tap to display setting items and tap the setting item to display the settings. After tapping the setting value, tap Apply (H). A. Color Select from Color (perceptual) / Color (saturation) / Color (correct off) / Monochrome. B. Print qlty (Print quality) Select print quality. C. Paper src (Paper source) Select where to feed paper. D.
Printing from Smartphone/Tablet For more on printing from a device, refer to the device's or application's instruction manual.
Connecting Smartphone/Tablet to Printer Directly (Wireless Direct) You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below. • Wi-Fi connection (connecting devices using a wireless router) • Wireless Direct connection (connecting devices without using a wireless router) This section describes wireless direct, which allows you to print by connecting the devices to the printer directly. Follow the procedure below to use wireless direct. 1. Enable wireless direct. 2.
5. Tap Enable/disable Wireless Direct and tap Yes. 6. Confirm displayed message and tap OK. After Wireless Direct is enabled, the identifier (SSID), etc. when using the printer with wireless direct connection are displayed. By flicking the touch screen, you can check various settings of wireless direct. Note • If you tap Settings, the following items appear.
2. Tap Wireless Direct. 3. Tap Show password. • Depending on the device you are using, entering the password is required to connect a device to the printer via Wi-Fi connection. Enter the password specified for the printer. • If your Wi-Fi Direct compatible device is set to prioritize using Wi-Fi Direct and it is connecting to the printer, the printer displays a confirmation screen asking if you allow the device to connect to the printer.
4. Tap Settings. 5. Change settings as necessary. Note • Tap Advanced, open the detailed settings of the network. LAN settings • To update the identifier (SSID) and the password for wireless direct Tap A to display the confirmation screen. To update the identifier (SSID) and the password, tap Yes. To check the security setting and the updated password, tap Yes on the screen displayed next. To check the updated password, tap Show password.
• To change the confirmation screen setting when a Wi-Fi Direct compatible device is connecting to the printer Tap C to display the confirmation screen. If you want the printer to display the screen to inform you a Wi-Fi direct compatible device is connecting to the printer, tap Yes. Important • To prevent an unauthorized access, we recommend you should not change the setting from the default. When you finished performing the settings, the printer returns to the Wireless Direct settings screen. 4.
Windows Software Printer Driver Overview of the Printer Driver Printer Driver Description Updating the Printer Driver Printing Using Canon Application Software Easy-PhotoPrint Editor Guide Preview Guide Free Layout plus Guide Direct Print & Share Guide Quick Utility Toolbox Guide IJ Network Device Setup Utility Guide Media Configuration Tool Guide Device Management Console Guide Accounting Manager Guide PosterArtist Guide 569
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide Preview Guide Free Layout plus Guide Direct Print & Share Guide Quick Utility Toolbox Guide IJ Network Device Setup Utility Guide Media Configuration Tool Guide Device Management Console Guide Accounting Manager Guide PosterArtist Guide 570
macOS Software Printer Driver Overview of the Printer Driver Description of Print Dialog Updating the Printer Driver Printing Using Canon Application Software Easy-PhotoPrint Editor Guide Preview Guide Free Layout Guide Quick Utility Toolbox Guide IJ Network Device Setup Utility Guide Media Configuration Tool Guide Device Management Console Guide Accounting Manager Guide 571
Printer Driver Overview of the Printer Driver Description of Print Dialog Updating the Printer Driver 572
Overview of the Printer Driver Canon IJ Printer Driver Checking Layout in Preview before Printing Registering a Changed Printing Profile How to Open the Printer Driver Setup Dialog Page Setup Dialog Print Dialog Updating Media Information in Printer Driver Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) Confirm the Printer Paper Information Setting Accounting Information Set a PIN Code for Print Jobs Deleting the Undesired Print Job Display the Printing Status Screen
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer. Because different models support different print data formats, you need a printer driver for the specific model you are using.
Checking Layout in Preview before Printing You can display and check the print result before printing. The procedure for displaying the print result before printing is as follows: 1. Select Quality & Media from the pop-up menu of the Print Dialog 2. Select Print Preview Select the Print Preview check box. 3. Complete the setup Click Print. When executing printing, start up Canon imagePROGRAF Preview to display the print results.
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1. In the Print dialog, set the necessary items 2. Select Save Current Settings as Preset... from the Presets 3.
Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
How to Open the Printer Driver Setup Dialog You can display the printer driver setup dialog from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup Dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software. Format For Select the model to be used for printing. Paper Size Select the size of the paper to be used for printing. To set a non-standard size, select Manage Custom Sizes.... Orientation Select the print orientation.
Print Dialog In the Print dialog, you can set paper type, paper source and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens. Presets You can save or delete the settings of the Print dialog. Note • You can select Show Presets... to check the print settings that are set in the Print dialog.
Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document. Quality & Media You can set basic print settings that match the printer.
Updating Media Information in Printer Driver This function gets the latest media information from the printer and updates the media information in the printer driver. When the media information is updated, the media displayed for Media Type on the Quality & Media screen is updated to the latest information. The procedure for updating media information is described below. Update Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2.
Important • Ensure that a user with administrator privileges carries out the media information update. Users other than administrators can check if a media information update is required, but cannot carry out the update itself. • When you have added, deleted, or edited media using administrative tools (the Media Configuration Tool) but have not updated the media information, issues may arise such as the inability to print.
Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) The printer driver media information will be corrected. Carrying out a media information correction will correct the configuration of the media information in the printer driver. The procedure for correcting media information is described below. Correct Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2.
Confirm the Printer Paper Information You can check the size and type of paper that was set to the printer. 1. From the Remote UI, select Printer status 2. Check printer's paper information The size and type of the media set on the printer main unit is displayed by feed position.
Setting Accounting Information By Setting Accounting Information, you add IDs to print jobs, and use the printer and cost management tool to tabulate print history information for any ID. The procedure for Setting Accounting Information is described below. 1. From the Canon IJ Printer Utility2 pop-up menu, select Accounting 2. Set Account ID Set an Account ID, as necessary. Account ID/Account ID2 Enter the Account ID to be set.
Set a PIN Code for Print Jobs If you set a PIN code to your print jobs, the print jobs remain in standby status until the PIN code is entered on the printer operation panel. As the material is printed immediately after entering the PIN code, issues such as retrieving the wrong documents and allowing others to peek at your documents can be prevented. The procedure for setting a PIN code to your print jobs is explained here. 1. Select Additional Settings from the pop-up menu of the Print Dialog 2.
Adjusting Brightness Adjusting Contrast 588
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print Queue... The print status check screen appears. 3. Select the unnecessary print job and click The selected print jobs will be deleted.
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners.
• The printer part names in the error message may differ from what is listed in this manual. • If the content of the error message is difficult to understand, check the error message displayed on operation panel of the printer.
Canon IJ Printer Utility2 The Canon IJ Printer Utility2 allows you to update media information and configure accounting. You can switch between pages in Canon IJ Printer Utility2 by the pop-up menu. You can choose one of the following items from the pop-up menu. Media Information Gets the latest media information from the printer and updates the media information in the printer driver. Accounting Allows you to set IDs for each job and each user, and manage the print history and print jobs.
Opening the Canon IJ Printer Utility2 To open the Canon IJ Printer Utility2, follow the steps below. 1. Open System Preferences, and select Printers & Scanners 2. Start the Canon IJ Printer Utility2 Select your model from the printer list, and click Options & Supplies.... Click Open Printer Utility in Utility tab. Canon IJ Printer Utility2 is launched.
Checking the Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, an illustration showing the status of the ink tanks and maintenance cartridge appears. Estimated ink levels You can check the types and levels of ink. When ink levels are running low or an error occurs because there is no ink, a notification icon will appear.
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • When you set up the Page Setup dialog, be sure to begin by selecting the model you are using from the Format For list. If you select another printer, printing may not be performed properly. • The following functions cannot be used in macOS, though they can be used in Windows computers.
Description of Print Dialog Quality & Media Color Options Paper Detailed Settings Page Processing Additional Settings Specifications 596
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the printer. This selection enables the printer to carry out printing properly for the material of the media used.
High Gives priority to print quality over printing speed. Standard Prints with average speed and quality. Custom Select this radio button to specify a quality. Quality When you select Custom in Print Quality, you can use the slider bar to adjust the print quality level. Black and White Photo Print Set black and white photo printing. Black and white photo printing refers to the function of converting your document to grayscale data in the printer to print it in monochrome.
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing. Use this dialog just to make fine adjustments. Preview Shows the effect of color adjustment. As you adjust each item, the effects are reflected in the color and brightness.
You can also enter X and Y values while checking the color tone, click the adjustment area with the mouse, or adjust the tone by dragging the slider. Cool Tone This item adjusts color tones to cool shades of gray (cool black). When you select Cool Tone, a value of -30 is entered for X, and a value of 0 for Y. Black and White This item adjusts color tones to neutral shades of gray. When you select Black and White, a value of 0 is entered for X, and a value of 0 for Y.
• If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow), Tone, X, Y, Brightness, and Contrast appear grayed out and are unavailable.
Paper Detailed Settings Use this dialog box to set detailed print settings that match the media type loaded on the printer. If the paper becomes stained during printing or if the quality of the print results is less than expected, using these settings may improve the print results. Dry Time (Between Pages) Allows you to set the interval between the time each page is printed and the time it exits the printer.
0.5 seconds / 1 second / 3 seconds / 5 seconds / 7 seconds / 9 seconds After one scan has been printed, the next one will be printed after the set time has elapsed. Increase the interval depending on the occurrence of bleeding and uneven coloring. Roll Paper Safety Margin Allows you to specify the length of the white margins on the edges of the paper in order to make even significantly curled paper adsorb to the platen. Printer Default Applies the settings configured in operation panel of the printer.
Clear Coating Set the clear coating. Auto The printer automatically sets the areas to be clear-coated and whether clear coating is to be executed. It may be possible to reduce the ink consumption of the Chroma Optimizer (CO) ink or to accelerate the print speed. Overall The printer clear-coats the entire print area. If selecting Auto produced unsatisfactory clear coating effects, selecting Overall may improve the results. None Printing will proceed without clear coating.
Page Processing You can configure advanced settings for printing on roll paper and adjust how much of the document extends outside the paper when printing borderless. Roll Paper Width Select the roll paper width. Select the width that matches the width of the roll paper loaded in the printer. Width This enables you to select Custom Size in Roll Paper Width, allowing you to specify the roll width.
On (Borderless) When borderless printing is performed, the printer automatically enlarges or reduces the document to match the roll paper width and then prints the document. No Spaces at Top or Bottom When printing on roll paper, you can save paper by reducing the upper and lower margins when printing. Rotate Page 90 degrees Rotate the long edge of the document 90 degrees, match it to the width of the roll paper, and then print the document.
Additional Settings Use this dialog to set the output method. Output Method Set the method for exporting the print job to the printer's hard disk drive. Print After the printing ends, the print job is not saved to the printer's hard disk drive. Set PIN for printing Set a PIN code for print jobs to prevent issues such as retrieving the wrong documents and allowing others to peek at your documents. PIN Enter a one to seven-digit number. Print after reception is complete This can be set when selecting Print.
Specifications Important • The following values may vary depending on the operating environment. Paper For details on the compatible media types, see "Paper Information List." Paper width For details on the paper widths supported by the printer, see "Paper Sizes." Rolls Minimum paper length Sheets Rolls 4.00 in. (101.6 mm) Cross-campus paper is not included. 8.00 in. (203.2 mm) 59 feet (18 m) Varies depending on the operating system or application. Maximum printable length Sheets 5.2 feet (1.
Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver 609
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Delete the Unnecessary Canon IJ Printer from the Printer List A Canon IJ Printer that you no longer use can be deleted from the printer list. Before deleting the Canon IJ Printer, disconnect the cable that connects the printer to the computer. The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right.
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. • Log on as a user who has the administrator account. The installer will prompt you to enter the name and password of the administrative user.
Installing the Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. The procedure for installing the downloaded printer driver is as follows: 1. Mount the disk Double-click the disk image file you have downloaded. The file is unpacked, and then the disk is mounted. 2. Start the installer Double-click "PrinterDriver_XXX_YYY.pkg" (where "XXX" is your model name, and "YYY" is version) contained in the disk. 3.
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide Preview Guide Free Layout Guide Quick Utility Toolbox Guide IJ Network Device Setup Utility Guide Media Configuration Tool Guide Device Management Console Guide Accounting Manager Guide 614
Managing Print Jobs Checking Print Job Information Accounting Manager Guide Basic Print Job Operations Using Printer Hard Disk Saving Print Jobs on Printer Hard Disk Managing Job Queue (Delete or Priority printing) Managing Pending Jobs (Delete or Release hold) Managing Security Print Jobs (Print or Delete) Printing Saved Jobs Deleting Saved Jobs Moving Saved Jobs Advanced Print Job Operations Saving Print Jobs Sent from Sources Other than Printer Driver Printing without Saving Jobs in Common Job Box Settin
Checking Print Job Information Check print job details or print a specified job on the printer's hard disk using a web browser or operation panel. • Using web browser: Log in to the printer from web browser, select Job management, and perform operations. Configuration Changes Using Web Browser • Using operation panel: Select Job management on the HOME screen and perform operations.
Basic Print Job Operations Using Printer Hard Disk Saving Print Jobs on Printer Hard Disk Managing Job Queue (Delete or Priority printing) Managing Pending Jobs (Delete or Release hold) Managing Security Print Jobs (Print or Delete) Printing Saved Jobs Deleting Saved Jobs Moving Saved Jobs 617
Using Printer Hard Disk The printer can save print jobs on the built-in hard disk. Saving print jobs offers the following benefits. • Save the time spent using a computer When you send a print job to the printer, you can save it on the printer after printing or simply save it on the printer without printing it yet. Saved print jobs can be printed in the required quantity later without the need to use a computer again.
Job queue The job queue refers to print jobs that are being processed by the printer (saved, received, prepared for processing, printed, deleted, or held). Up to 100 jobs can be stored in the temporary storage area. However, the number of jobs available as queued jobs is up to 64. When the maximum number of job queues are saved, the print job sent from the computer is in a state of waiting for processing.
Saving Print Jobs on Printer Hard Disk To save print jobs on the printer's hard disk, configure the printer driver. Configuring Printer Driver (Windows) 1. Open printer properties dialog box. How to Open the Printer Driver Setup Window 2. Select Page Setup tab. 3. Select Save in Job Box. 4. Select output method in Save in Job Box.
Note • Select Acquire Job Box Name to display personal job box names in the Job Box list, as acquired from the printer. 5. In Name of data to be saved, specify how to name saved print jobs. To use the file name, select Use file name. Otherwise select Enter name and enter a name in Name. 6. Select OK. Configuring Printer Driver (macOS) 1. Open printer properties dialog. How to Open the Printer Driver Setup Dialog 2. Select Additional Settings in pop-up menu.
3. Select output method in Save in Job Box.
Managing Job Queue (Delete or Priority printing) You can delete a print job or preempt jobs in the job queue as needed. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI • Delete You can delete the job queue that are not currently being deleted. And furthermore, you can also delete all print jobs that can be deleted using the using the operation panel.
6. Confirm displayed message and tap Yes. Note • Select Delete all print jobs on Job management to delete all jobs in the job queue Job management Using Remote UI 1. Start up Remote UI. 2. Select Job management. 3. Select Print job. 4. In the list, select the target job. 5. Select Delete or Prioritize. If you select Delete, confirm displayed message and select Yes.
Managing Pending Jobs (Delete or Release hold) If the type or size of paper loaded does not match the settings in the print job received when you have set Detect paper setting mismatch to Hold job in the operation panel, the print job is held on the printer as a pending job in the job queue. This section describes the operations of pending jobs. This operation is available using the operation panel or Remote UI.
6. Confirm displayed message and tap Yes. Note • Select Delete all print jobs on Job management to delete all jobs in the job queue Job management Using Remote UI 1. Start up Remote UI. 2. Select Job management. 3. Select Print job. 4. In the list, select print job with icon on the left. 5. Select Delete or Release. If you select Delete, confirm displayed message and select Yes.
Managing Security Print Jobs (Print or Delete) A security print job is a print job that requires you to enter the PIN code set in the printer driver when printing. The print job specified for the security print job has a lock icon to the left of the job name in the list such as List of print jobs. This section describes the operations of security print jobs. This operation is available using the operation panel or Remote UI.
If you tap Delete, confirm displayed message and tap Yes. 6. Tap input area. The input screen is displayed. 7. Enter PIN code you set and tap OK. The touch screen returns back to the step 6 screen. 8. Tap OK. PIN authentication successful. is displayed and printing starts. Note • The security print job is deleted after printing. Using Remote UI From Remote UI, you can only delete the security print job. 1. Display printer status on web browser. 2. Select Job management. 3. Select Print job. 4.
Printing Saved Jobs Print saved print jobs stored on the printer's hard disk as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Make sure printer is turned on. 2. Flick HOME screen and tap Job management. Menu Operations 3. Tap Saved job. 4. In the list, tap the target job box. Note • Enter the password if it is enabled. 5. Tap Job list. 6. In the list, tap the target job. 7. Tap Print settings. 8.
9. Tap Start. Using Remote UI 1. Start up Remote UI. 2. Select Job management. 3. Select Saved job. 4. In the list, select the target job box. Note • Enter the password if it is enabled. 5. In the list, select the target job. 6. Select Print. 7. Enter the number of copies and select Yes. 8. select Yes.
Deleting Saved Jobs Delete saved print jobs stored on the printer's hard disk as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Make sure printer is turned on. 2. Flick HOME screen and tap Job management. Menu Operations 3. Tap Saved job. 4. In the list, tap the target job box. Note • Enter the password if it is enabled. 5. Tap Job list. 6. In the list, tap the target job. 7. Tap Delete. 8.
Note • Enter the password if it is enabled. 5. In the list, select the target job. 6. Select Edit. 7. Select Delete. 8. Select Yes.
Moving Saved Jobs Print jobs stored on the printer's hard disk (saved jobs) can be moved from the current job box to another job box as follows. However, jobs saved in personal job boxes cannot be moved to common job box. This operation is available using Remote UI. Important • Jobs stored in common job box may be automatically deleted under some conditions. To prevent jobs from being deleted, move them from common job box to personal job boxes. Using Printer Hard Disk 1. Start up Remote UI. 2.
Advanced Print Job Operations Saving Print Jobs Sent from Sources Other than Printer Driver Printing without Saving Jobs in Common Job Box Setting Passwords for Personal Job Boxes Naming Personal Job Boxes Displaying List of Saved Jobs Printing List of Saved Jobs Displaying Details of Saved Jobs Renaming Saved Jobs Printer Hard Disk Operations Checking Free Hard Disk Space 634
Saving Print Jobs Sent from Sources Other than Printer Driver To save print jobs sent from software or systems other than the printer driver or applications provided with the printer, specify the output method and select the setting to perform printing after saving printing data using the operation panel. Note • Contact the software or system developer for information about support for this printer function.
Printing will start when Save first and print is set to ON, even if you have selected Save to job box for Output method. 1. Make sure printer is turned on. 2. Flick HOME screen and tap Device settings. Menu Operations 3. Tap Hard disk settings. 4. Enter administrator password if it is enabled. 5. Tap Save first and print. 6. Tap ON.
Printing without Saving Jobs in Common Job Box Jobs sent from a computer for which you have selected Print in Output Method in the printer driver are saved in common job box. Using Printer Hard Disk When Common job box setting is set to Print (auto delete) in the operation panel menu, print jobs for which you have selected Print in Output Method in the printer driver are deleted from common job box after printing. Use this function when printing highly confidential documents.
Setting Passwords for Personal Job Boxes For greater security, you can specify a password for personal job boxes. After setting the password, it is necessary to enter the password when performing the following operations. • Change personal job box settings • Display / print the list of jobs saved in personal job box, print / delete / move /rename jobs saved in personal job box This operation is available using Remote UI. Note • • • • By default, no passwords are set for personal job boxes.
Naming Personal Job Boxes For easier identification, you can assign names to personal job boxes. This operation is available using Remote UI. 1. Start up Remote UI. 2. Select Job management. 3. Select Saved job. 4. In the list, select the target job box. Note • Enter the password if it is enabled. 5. Select Edit. 6. Enter name and select OK.
Displaying List of Saved Jobs Print jobs stored on the printer's hard disk (saved jobs) can be listed by job box as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Make sure printer is turned on. 2. Flick HOME screen and tap Job management. Menu Operations 3. Tap Saved job. 4. In the list, tap the target job box. Note • Enter the password if it is enabled. 5. Tap Job list.
Printing List of Saved Jobs The list of print jobs stored on the printer's hard disk (saved jobs) can be printed by job box as follows. This operation is available using the operation panel. 1. Make sure printer is turned on. 2. Flick HOME screen and tap Job management. Menu Operations 3. Tap Saved job. 4. In the list, tap the target job box. Note • Enter the password if it is enabled. 5. Tap Print the job list. For each job box, a list of saved jobs is printed.
Displaying Details of Saved Jobs Details of print jobs stored on the printer's hard disk (saved jobs) can be displayed as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Make sure printer is turned on. 2. Flick HOME screen and tap Job management. Menu Operations 3. Tap Saved job. 4. In the list, tap the target job box. Note • Enter the password if it is enabled. 5. Tap Job list. 6.
The print job details appears.
Renaming Saved Jobs Print jobs stored on the printer's hard disk (saved jobs) can be renamed as follows. This operation is available using Remote UI. 1. Start up Remote UI. 2. Select Job management. 3. Select Saved job. 4. In the list, tap the target job box. Note • Enter the password if it is enabled. 5. In the list, tap the target job. 6. Select Edit. 7. Select Change. 8. Enter name and select OK.
Printer Hard Disk Operations Printer hard disk operations are available from the following programs and interfaces. • Printer driver • Remote UI • Operation panel The hard disk operations available through each interface are as follows.
Checking Free Hard Disk Space Check the space available on the printer's hard disk as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Make sure printer is turned on. 2. Flick HOME screen and tap Printer information. Menu Operations 3. Tap Hard disk information. The free hard disk space (job box free space) appears. Using Remote UI 1. Start up Remote UI. 2. Select Job management. 3. Select Hard disk information.
Frequently Asked Questions General FAQ I want to easily create vertical or horizontal banners Does this printer support sub-ink tank system I want to know how to configure roll cutting I want to configure so that the roll is cut automatically after waiting for the ink to dry How do I print without borders I want to know the paper types that can be used in this printer The paper type that I want to print is not displayed on the Touch Screen Can I perform duplex printing I want to perform enlargement printin
Problems with the Printing Quality Printing is faint Paper rubs against the Print Head The edges of the paper are dirty The surface of the paper is dirty The back side of the paper is dirty Immediately after borderless printing, the trailing edge margin is soiled during regular printing Printed colors are inaccurate Banding in different colors occurs Colors in printed images are uneven Image edges are blurred or white banding occurs The contrast becomes uneven during printing The length of printed images is
I want to easily create vertical or horizontal banners You can print originals that are in landscape (or portrait) orientation automatically enlarged to fit the roll width. This is an easy way to create vertical or horizontal banners.
Does this printer support sub-ink tank system This printer supports hot-swap ink tank replacement. Even if an ink tank becomes empty during printing, since a certain amount of ink always is stored in a subink tank, you can replace the ink tank while printing.
I want to know how to configure roll cutting Cutting methods can be selected in the printer settings and printer driver settings. To automatically cut roll paper after printing, open the Cutting mode settings on the printer, and then under Automatic cut set Automatic Cutting in the printer driver to Yes. When using paper that is easily scratched, or paper where the ink requires extra time to fix, we recommend setting Cutting mode on the printer to Eject cut.
I want to configure so that the roll is cut automatically after waiting for the ink to dry You can set an ink drying time in the printer driver. You can also configure the same settings on the printer itself.
How do I print without borders If printing on roll paper, you can set borderless printing in the printer driver settings.
I want to know the paper types that can be used in this printer For information about paper that can be used with this printer, see the imagePROGRAF home page or refer to the media information list.
The paper type that I want to print is not displayed on the Touch Screen If using a new paper type, start the Media Configuration Tool to get the latest media information.
Can I perform duplex printing This printer cannot print double-sided. An alternative to double-sided printing is to use the Folded Duplex function of the Windows software Free Layout plus, which prints two pages on one side, folds the sheet back from the center, and hangs it.
I want to perform enlargement printing Use the printer driver to adjust the original to the paper size and width, or print enlarged or reduced by specifying a magnification factor.
Network Settings and Common Problems Here are frequently asked questions on network.
Problems Regarding Paper Remove Jammed Roll Paper Remove a Jammed Sheet Roll paper cannot be inserted into the Paper Feed Slot Paper is not fed automatically Roll Paper Is not Switched Automatically Roll Paper Is not Fed Automatically Paper Source Does Not Switch When Roll Paper Is Used Up Roll Paper Remains/Lacks under Quantity Management Cannot load sheets Paper is not cut straight Paper is not cut Cutter Blade Does Not Work While Cutting Is in Progress The size of clear film cannot be detected Margins ar
Remove Jammed Roll Paper If roll paper jams, follow the steps below to remove jams. Note • If "The paper is jammed. Lift the release lever and remove the paper." appears on the touch screen, Step 1 and Step 9 can be skipped. 1. Turn off the power to the printer. Turning the Printer On and Off 2. Open the top cover.
Important • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these may cause malfunction. 4. Lift up the release lever.
5. Holding the paper on both sides, pull the jammed portion out toward the front. Use scissors or a cutting tool to cut away the printed or wrinkled portion.
Caution • Be careful not to injure yourself or scratch the printer when cutting. 6. If the Carriage is on the left, move the Carriage to the right until it stops. Important • Always move the Carriage to the right side. If the Carriage is on the left, an error message may appear on the touch screen when you turn on the printer. 7. Hold the leading edge of the roll paper in the middle and pull it gently and evenly until it reaches the output guide (A) position.
Important • Align the roll paper with the paper alignment line (B) and make sure to keep the paper tension. • Do not pull the roll paper forcefully. This might cause the roll paper to feed at an angle. 8. Close the top cover. 9. Turn on the power to the printer. Turning the Printer On and Off The roll is advanced and the printer is ready to print. Note • To trim the leading edge cleanly, select the paper being fed on the touch screen, and then cut the leading edge by selecting Cut paper in Feed/cut.
Specifying the Cutting Method for Rolls 665
Remove a Jammed Sheet If a sheet jams, follow the steps below to remove it. 1. Turn off the power to the printer. Turning the Printer On and Off 2. Open the top cover. 3. If the Carriage is out, move the Carriage to the left or right side, away from the jammed paper. Important • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these may cause malfunction.
4. Lift up the release lever. 5. Hold the paper and pull it out toward the front.
After removing the paper, inspect the interior to ensure paper fragments or other objects do not remain. 6. If the Carriage is on the left, move the Carriage to the right until it stops. Important • Always move the Carriage to the right side. If the Carriage is on the left, an error message may appear on the touch screen when you turn on the printer. 7. Lower the release lever and close the top cover.
8. Turn on the power to the printer.
Roll paper cannot be inserted into the Paper Feed Slot Check 1 Is the roll paper curled? Straighten out curls and reload the roll. Check 2 Is paper jammed in the feed slot? Remove the jammed paper. Remove Jammed Roll Paper Remove a Jammed Sheet Note • You cannot load a roll paper and sheets on the printer at the same time. Check 3 Check that the correct paper source has been selected. Select Paper settings in the touch screen menu, and then select the paper source.
Paper is not fed automatically Check 1 This paper cannot be fed automatically. Set Paper retention setting to Release in the touch screen menu and feed the paper manually. Menu Structure Loading the Upper Roll on the Printer Note • While this setting is selected, you cannot use automatic roll paper switching. Check 2 Are you using an old roll holder? Be sure to use the roll holder supplied with the printer.
Roll Paper Is not Switched Automatically When using certain paper types and widths under certain temperature and humidity conditions, roll paper auto switching may not be possible. Set Paper retention setting to Release in the touch screen menu and feed the paper manually. Menu Structure Loading the Upper Roll on the Printer Note • Roll paper cannot be fed or switched automatically until you change this setting.
Roll Paper Is not Fed Automatically Check 1 Check the paper settings. Select Enable for Roll paper auto feed on Paper-related settings. Paper-related settings Check 2 Check the setting for Paper retention setting. Select While feeding for Paper retention setting on Paper-related settings. Check 3 Make sure automatic paper feed can be used for the roll you are using. Refer to "Paper Setting List(Roll Paper)" to make sure automatic paper feed can be used for the roll you are using.
Paper Source Does Not Switch When Roll Paper Is Used Up Check Check the paper settings. Check the following setting items on Paper-related settings and perform settings. • Select Enable for Switch roll paper when low. • Select Barcodes for Manage remaining roll amount. • Select While feeding for Paper retention setting.
Roll Paper Remains/Lacks under Quantity Management Check 1 Is the remaining amount of loaded roll paper set correctly? If all the following three conditions are met, you can specify the remaining amount of the loaded roll paper manually when you load it. • Barcodes is selected for Manage remaining roll amount. • Enable is selected for Roll paper auto feed. • Auto detect or Use current media type is selected for Media type selection method.
Cannot load sheets Check Check that the correct paper source has been selected Select Paper settings in the touch screen menu, and then select the paper source. Select Load paper and load the paper.
Paper is not cut straight Check 1 Is the edge of the paper cutting position creased? Straighten out any curling by the edges of the paper. Check 2 Is the edge of the paper cutting position lifting up when cutting? Reload the paper correctly. Check 3 Is the paper a type that can be cut with the cutter blade? Set Cutting mode in the touch screen menu to User cut, then and cut the roll paper with a cutting implement such as scissors.
Check 8 Is the edge of the cutter blade blunt? Replace the cutter blade. Replacing the Cutter Blade Check 9 Are you printing on Large-Format? Change the position of the basket.
Paper is not cut Check 1 Is Automatic Cutting in the printer driver set to No or Print Cut Guideline? Set the printer driver Automatic Cutting setting to Yes. Page Setup Tab Description (Windows) Paper Detailed Settings (macOS) Check 2 Is Cutting mode in the touch screen menu set to Eject cut or User cut? If Cutting mode is set to Eject cut, select Feed/cut in the touch screen menu and cut the paper. If Cutting mode is set to User cut, cut the roll paper with a cutting implement such as scissors.
Cutter Blade Does Not Work While Cutting Is in Progress Check 1 Does a message appear on the touch screen? If the cutter blade failed to cut the paper, it stops moving and a message appears on the touch screen. Remove the paper and try printing again. Remove Jammed Roll Paper Check 2 Make sure the cutter blade can cut paper used currently. Select User cut for Cutting mode in the touch screen menu and cut the roll paper with a cutting implement such as scissors.
The size of clear film cannot be detected Check Is the platen dirty with ink? Open the top cover and clean the entire platen area.
Margins are wide Check 1 Is auto cut being used on printed material with a wide margin on the trailing edge only? Rolls are advanced a specific amount before cutting to prevent problems with cutting and paper ejection. This operation is normal. Check 2 Is leading edge detection set to Do not detect? Do not detect may have been set by responding to the message Do you want to set to detect the leading edge of the paper? when Cutting mode was set to User cut in the touch screen menu.
When printing on roll paper, the printed surface becomes scratched Check 1 Depending on the paper, the printed surface may become scratched when the paper is fed. In this case, you must set Paper retention setting to Release on the touch screen, and then manually feed the paper. Lift the release lever, feed the roll paper until the leading edge is visible on the platen, lower the release lever, and then proceed to the next step.
Printing Does Not Start Printer Suddenly Stopped Working for Some Reason The Data lamp on the Operation Panel does not light up The printer does not respond even if print jobs are sent "Preparing the ink system.
Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wi-Fi Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Check 7 Make sure of the Wi-Fi channel numbers used for your computer. You need to have the same Wi-Fi channel number that you are using for the wireless router as your computer. It is normally set in the way that you can use all the Wi-Fi channels. However, when the channels that you are using are restricted, the Wi-Fi channels do not match. See the instruction manual provided with your computer and check the Wi-Fi channel number available for your computer.
Check 3 Check the settings of your device (smartphone/tablet). Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Check 4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for devices. Check the destination on your device. For details, refer to your device's instruction manual or visit the manufacturer's website.
Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. If the problem is not resolved, redo setup. • For Windows: Perform setup using the Setup CD-ROM or from the web page. • For macOS: Perform setup from the web page. Cannot Print through Network Check 1 Make sure the computer is connected to the wireless router.
The Data lamp on the Operation Panel does not light up Check 1 Does the printer have power? Check that the power cord is firmly plugged all the way in. Push the ON button to turn on the power to the printer. Check 2 Was the correct printer selected? In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again. In macOS, open the dialog box of the printer driver, select the printer from the list of Printer, and try printing again.
The printer does not respond even if print jobs are sent Check 1 Is Pause printing set to Enable? Set Pause printing on the touch screen menu to Disable. Pausing Printing Check 2 Is USB or LAN connection disabled? • For USB connection: Set Use USB connection on the touch screen menu to Use. • For LAN connection (wired/Wi-Fi/Wireless Direct): Set Enable/disable Wired LAN, Enable/disable Wi-Fi, or Enable/disable Wireless Direct on the touch screen menu to Enable.
"Preparing the ink system." is displayed The Print head and sub-ink tank are being filled with ink. Wait until the system has been filled with ink. Note • This message might appear if you force the power off while the printer is operating. Always follow the correct procedure when turning off the power.
"Agitating the ink" is displayed Ink agitation is in progress. Please wait until ink agitation is finished. Agitation time varies depending on time elapsed since powering off (approximately 20 seconds to 1 minute).
Message Is Displayed and Borderless Printing Fails For information on possible solutions, refer to the link for each messages.
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The Printer Stops During a Print Job Printing stops and an error message is displayed The printer ejects blank, unprinted paper 696
Printing stops and an error message is displayed The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll. Remove the used roll and insert a new roll.
The printer ejects blank, unprinted paper Check 1 The leading edge of the roll paper may have been trimmed. The leading edge of the roll paper may be trimmed if Trim edge first is not set to Off or Manual in the touch screen menu. Cutting the Leading Edge of Roll Paper Automatically Check 2 Is the Print head nozzle blocked? Print a nozzle check pattern to check the Print head status.
Problems with the Printing Quality Printing is faint Paper rubs against the Print Head The edges of the paper are dirty The surface of the paper is dirty The back side of the paper is dirty Immediately after borderless printing, the trailing edge margin is soiled during regular printing Printed colors are inaccurate Banding in different colors occurs Colors in printed images are uneven Image edges are blurred or white banding occurs The contrast becomes uneven during printing The length of printed images is
Printing is faint Is the reverse side of the paper being used for printing? Check 1 Print on the printing surface. Is the Print head nozzle blocked? Check 2 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging Note • To automatically check for nozzle blockages after printing, set Auto nozzle check in the touch screen menu to a setting other than Disable.
Follow the steps below to set Print Quality to higher quality settings, and then print. • Windows Change the Print Quality settings in the printer driver Advanced Settings. Changing the Print Quality and Correcting Image Data (Windows) • macOS Change the Print Quality in the printer driver Quality & Media settings.
Paper rubs against the Print Head Check 1 Is the media type specified in the printer driver the same as the media type loaded in the printer? Load paper of the same type as you have specified in the printer driver. Loading the Upper Roll on the Printer Loading Sheets in the Printer Follow the steps below to match the media type in the printer driver to the media type loaded in the printer. 1. To stop printing, tap the Stop button. 2. Change the paper type in the printer driver and try printing again.
If using paper thinner than 0.004 inches (0.1 mm), set Transport unit vacuum strength in the touch screen menu to Weak. If that does not resolve the problem, increase the Paper Thickness (Head Height) setting in the touch screen menu.
The edges of the paper are dirty Check 1 Was printing borderless or on small paper? The platen may become dirtied by printing borderless or on small paper sizes. Open the top cover and clean the platen. Cleaning Inside the Top Cover Check 2 Is the setting of Extension for borderless printing in the touch screen menu large? The platen may become dirtied by setting a large amount of extension.
Set Paper Thickness (Head Height) to Auto. Troubleshooting Paper Abrasion and Blurry Images Is the paper thick, or a type that curls easily or is prone to buckling after absorbing ink? Check 7 If using paper-based printing material such as thick-coat paper, set Transport unit vacuum strength in the touch screen menu to Medium-strong or Strong. If that does not resolve the problem, increase the Paper Thickness (Head Height) setting in the touch screen menu.
The surface of the paper is dirty Check 1 Is the paper retainer clean? Clean the paper retainer. Cleaning Inside the Top Cover Check 2 Does this paper take longer to dry? Set the Pause between pages in the touch screen menu to approximately 1 minute. Menu Structure Note • When printing on paper that takes longer to dry, the paper may curl during printing and come in contact with the output tray.
The back side of the paper is dirty Check 1 Was the previous print job borderless, or printed on small paper? Open the top cover and clean the platen. Cleaning Inside the Top Cover Check 2 Is Detect paper width in the touch screen menu set to Disable? Printing with Detect paper width set to Disable may cause the platen to be dirtied. Set Detect paper width in the touch screen menu to Enable, and then open the top cover and clean the platen.
Immediately after borderless printing, the trailing edge margin is soiled during regular printing In some situations, borderless printing with automatic cutting of the leading and trailing edges on roll paper may transfer ink on the cutter blade to the next item printed. Follow the steps below to change Between Pages in Drying Time to between 30 seconds and 3 minutes and perform borderless printing. • Windows 1. Click Specify for Media Type on the Main sheet of the printer driver. 2.
Printed colors are inaccurate Check 1 Check the setting of Rendering Intent in the printer driver. The initial value of Rendering Intent may differ depending on your printer. The initial value for PRO series is Perceptual (Photo) or Saturation (Poster). Check the setting of your printer. To achieve consistent colors between multiple printers, use the same Rendering Intent setting for all printers.
Check 6 Is the Print head been replaced? Differences between one Print head and another may result in a change in color after replacing a Print head. Execute color calibration. Performing Color Calibration Check 7 The Print head characteristics may have changed. The characteristics of a Print head may change with repeated use, including color. Execute color calibration.
Banding in different colors occurs Check 1 Are paper actually loaded on the printer and the media type selected on the touch screen the same? Select the correct media type in the touch screen menu when loading paper in the printer. Loading the Upper Roll on the Printer Loading Sheets in the Printer Check 2 Has the paper feed rate been calibrated properly? Adjust the feed amount.
Check 7 Low Print Quality setting causing lines in the printing Follow the steps below to set Print Quality to the highest quality setting, and then print. • Windows Change the Print Quality settings in the printer driver Advanced Settings. Changing the Print Quality and Correcting Image Data (Windows) • macOS Change the Print Quality in the printer driver Quality & Media settings.
Colors in printed images are uneven Check 1 Does this paper curl easily? Colors in printed images may be uneven at the leading edge of paper that curls easily. Change the Transport unit vacuum strength in the touch screen to increase the grip on the paper, or set a margin of at least 0.8 inches (20 mm) at the front edge of the paper.
Changing the Print Quality and Correcting Image Data (macOS) Check 5 Check if the Print head is in the right position Adjust the Print head position. Automatic Adjustment to Straighten Lines and Colors Check 6 Color may be uneven if printing materials were stacked while drying To avoid uneven colors, we recommend drying each sheet separately. Check 7 Density may be uneven if using Glossy Paper or Coated Paper Set Print Quality to High, and then print.
Image edges are blurred or white banding occurs Check 1 Paper may be gripped too strongly over the platen. Set a lower Transport unit vacuum strength in the touch screen menu. Adjusting Vacuum Strength Check 2 Check if the Print head is in the right position. For detailed printing of small text or fine lines on glossy or semi-gloss photo paper or proof paper, etc., set the Print head to the optimal height and then adjust the position of the Print head.
The contrast becomes uneven during printing Check 1 Has the paper feed rate been calibrated properly? Adjust the feed amount. Adjusting Feed Amount Is the media type specified in the printer driver the same as the media type loaded in the printer? Check 2 Load the printer with the media type specified in the printer driver. Loading the Upper Roll on the Printer Loading Sheets in the Printer Follow the steps below to match the media type in the printer driver to the media type loaded in the printer. 1.
The length of printed images is inaccurate in the feeding direction Check 1 Is Set priority for Paper feed adjustment in the touch screen menu set to Prioritize print quality? Set Set priority for Paper feed adjustment to Prioritize length accuracy, and then carry out Adjust feed length. Adjusting Feed Amount Check 2 Is the media type specified in the printer driver the same as the media type loaded in the printer? Load the printer with the media type specified in the printer driver.
Images are printed crooked Check 1 Is Skew detection accuracy in the touch screen menu set to Loose or OFF? Set Skew detection accuracy to Standard, and then reload the paper. Menu Structure Check 2 Is Detect paper width set to Disable? Set Detect paper width in the touch screen menu to Enable. Menu Structure Check 3 Has the roll paper been loaded at an angle? If there is a gap between the roll paper and roll holder, reload the roll.
Documents are printed in monochrome Check 1 Is Color Mode set to Monochrome, or Print Target set to Monochrome (Photo) in a Windows printer driver? In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. Check 2 Is Black and White Photo Print selected in a macOS printer driver? Deselect Black and White Photo Print in the printer driver Quality & Media settings, and then print again.
Line thickness is not uniform Check 1 Is Fast Graphic Process set to On in the Windows printer driver Special Settings dialog box? Access the printer driver Properties dialog box from Print in the File menu of the source application, and follow these steps to print. 1. Deselect Preview before printing in the Main sheet. 2. Deselect Page Layout in the Layout sheet. 3.
Lines or colors are misaligned Check 1 Adjust the position of the Print head If borders are misaligned or the print results are not uniform, adjust the position of the Print head. Adjusting the Print Head For detailed printing of small text or fine lines on glossy or semi-gloss photo paper or proof paper, etc., set the Print head to the optimal height and then adjust the position of the Print head.
Borders appear in borderless printing Check 1 If printing full-scale borderless, is the selected paper wider than the source size? For borderless printing at actual size, use roll paper that has the same width as the actual page size. Printing Full-Size without Margins (Windows) Printing Full-Size without Margins (macOS) Check 2 Does the source file have margins? Check that the printing image data does not have any objects like crop marks and transparent objects.
Cannot Print over Network Cannot Connect Printer to Network Cannot Print over TCP/IP Network Cannot Print over Bonjour networks 723
Cannot Connect Printer to Network Check 1 Is the Ethernet cable connected correctly to the printer's wired LAN connector? Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide. Check 2 Make sure the Link indicator is lit. The top and bottom indicators are lit if the printer is connected via 1000Base-T.
Cannot Print over TCP/IP Network Check 1 Is the printer's IP address configured correctly? Make sure the printer's IP address is configured correctly. Note • For Windows, you can configure the printer's IP address using IJ Network Device Setup Utility.
Cannot Print over Bonjour networks Check 1 Is the computer you are trying to print from configured correctly? Make sure the computer is configured correctly. Check 2 Are the computer and printer on the same network? Due to the nature of Bonjour, printing may not be possible if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator.
Cannot Find Printer on Network Cannot Find Printer on Check Printer Settings Screen (Windows) Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen Searching Printer by IP Address or Host Name During Setup Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN 727
Cannot Find Printer on Check Printer Settings Screen (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Check 1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the right side of the printer. Check the items below only if you cannot proceed beyond the Printer Connection screen.
1. Exit setup. 2. Turn off printer. 3. Restart computer. 4. Make sure you have no application software running. 5. Click here and perform setup. Note • You can use the Setup CD-ROM to redo setup.
Searching Printer by IP Address or Host Name During Setup If the printer cannot be found on the Select Printer screen, search for the printer by an IP address or host name. Click Specify the IP address and run the search on the screen which appears by clicking Printer Not Found. The screen to select searching criteria appears. 1. Check printer's IP address or host name. To check the printer's IP Address or host name, print out the network settings information or use the operation panel to display it.
C: Search by host name Select to search for printers by host name. A host name is referred to as LLMNR host name or Bonjour name. 3. Enter IP address or host name and click Next. Printer search starts. If an error screen appears: Resolve the error according to the instruction on the screen. If the IP address you entered is already used for another device, follow the procedure below to specify printer's IP address. 1. Select LAN settings on HOME screen.
9. Enter default gateway. 10. Select OK. The IPv4 address has been specified. • If you specify IPv6 address: 1. Select IPv6. 2. Select Yes on the displayed screen. 3. Select Enable/disable IPv6. 4. Select Enable. The IPv6 address has been specified. Important • If firewall is enabled on the computer, printers on a different subnet may not be detected. Disable firewall.
Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the network status on the touch screen. Check 2 icon is displayed, Wi-Fi is disabled. If the Set Enable/disable Wi-Fi in the touch screen menu to Enable.
To check the SSID set for the printer, print out the network setting information or use the operation panel to display it. • Display on the touch screen. LAN settings • Print the network settings. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Starting Up IJ Network Device Setup Utility Check 7 Make sure the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Note • If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver.
Cannot Find Printer while Using Wired LAN Check 1 Make sure printer is turned on. If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check 2 Is icon displayed on touch screen? If the icon is not displayed, wired LAN is disabled. If not, select LAN settings, Wired LAN, Settings, and then select Enable for Enable/disable Wired LAN.
Installation Problems Removing Printer Software Taking Time to Setup Process (Windows) Failed to Printer Driver Installation (Windows) 738
Removing Printer Software Follow the steps below to remove utility software installed on the computer. Important • You must log in as an administrator or have administrator permissions. Note • See the pages below for how to remove printer drivers. Deleting the Unnecessary Printer Driver (Windows) Delete the Unnecessary Canon IJ Printer from the Printer List (macOS) Removing the IJ Network Device Setup Utility (Windows) Follow the steps below to remove the IJ Network Device Setup Utility.
Removing the IJ Network Device Setup Utility (macOS) Follow the steps below to remove the IJ Network Device Setup Utility. 1. Select Applications from Go menu of Finder, double-click Canon Utilities > IJ Network Device Setup Utility, and then drag Canon IJ Network Device Setup Utility icon into Trash. 2. Restart computer. Empty the Trash and restart your computer. Note • To reinstall IJ Network Device Setup Utility, uninstall IJ Network Device Setup Utility and install it again from the Canon website.
Taking Time to Setup Process (Windows) If Windows update starts during setup, or if you perform setup while Windows update is in progress, it may take a while to register the printer or to perform other processes. Wait for a while. This is not a malfunction.
Failed to Printer Driver Installation (Windows) • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list on left. ◦ In Windows 7, click Start, and then click Computer. 2.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen • Other cases: Reinstall the printer driver. If the printer driver was not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the printer driver. Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD-ROM or install it from the Canon website.
Other Problems Printer does not turn on If the Printer Makes a Strange Sound Messages advising to check the maintenance cartridge are not cleared Printer consumes a lot of ink Printed pages are not collected cleanly in the basket Basket Lurches When Trim edge first is set, the trimmed paper is drawn into the roll unit Ink Level Detection Media Type Selection does not Match Loaded Media Type Warning Message is Displayed When Performing Color Calibration 744
Printer does not turn on Check 1 Is the power cord plugged in? Plug the power cord into the outlet, and then turn on the printer. Check 2 Is the specified voltage being supplied? Check the voltage of the outlet and breaker.
If the Printer Makes a Strange Sound Check 1 Has an unusual noise been produced from the vicinity of the roll holder? If dust accumulates on the gear (A) at the end of the roll holder, a noise may be produced from that area. When the noise starts, clean the gear with the following procedure. 1. Remove the roll holder from the printer. 2. Wipe the dust off the gear with a damp, tightly wrung cloth, and then dry with a dry cloth. 3. Insert the roll holder in the printer.
Ink is also agitated automatically at the following times. Please note that no other operations can be performed while "Agitating the ink" is on the touch screen. ◦ After the printer is turned on ◦ After data transmission ◦ After ink tank replacement In other cases, contact your Canon dealer.
Messages advising to check the maintenance cartridge are not cleared The newly replaced maintenance cartridge is not recognized. Remove the newly replaced maintenance cartridge, and then reinsert it again firmly.
Printer consumes a lot of ink Check 1 Are lots of full-color materials being printed? In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not indicate a problem with the printer. Check 2 Is System cleaning being carried out frequently? System cleaning uses a lot of ink. This is normal.
Printed pages are not collected cleanly in the basket Check 1 Is the roll unit in place? The basket may not be able to catch printed paper properly if the roll unit is in place. Refer to Example Basket Configurations and try another basket position. Example Basket Configurations Check 2 Is the basket in the right position for the media size? The optimal basket position depends on factors such as media size and the conditions the printer is being used under.
Basket Lurches Make sure a Basket Locking Support is attached to the Basket Arm. The basket may lurch if a force is applied to the one without the Basket Locking Support. To prevent the basket from lurching, attach the Basket Locking Supports to both sides of the Basket Arm.
When Trim edge first is set, the trimmed paper is drawn into the roll unit Check Is the basket in position 1? If the roll unit is being used as a paper feeder and the basket is in position 1, the paper strip discarded by Trim edge first for borderless printing or paper loading may get drawn into the roll unit. In this situation, refer to Example Basket Configurations and try another position.
Ink Level Detection The printer ink tank detects the amount of ink remaining to prevent running out of ink while printing and to avoid printer failure. Ink Tanks When using an ink tank refilled with ink, the function for detecting the remaining ink level may not operate properly and printing may stop. If you want to use an ink tank refilled with ink, you need to disable the function for detecting the remaining ink level.
Media Type Selection does not Match Loaded Media Type Check 1 Is this paper being used for the first time? If this is the first time to use the paper, it may not be selected correctly. In the media type selection, manually select the correct paper type. Check 2 Is the paper you set genuine paper or recommended paper? If you want to use a paper that is not in the paper information list, register the media type in the Media Configuration Tool.
Warning Message is Displayed When Performing Color Calibration In the following cases, perform color calibration again or create a color calibration target. • A warning message is displayed when performing color calibration. • A warning message is displayed when creating a color calibration target. • An error was seen in the print result when printing on a calibrated sheet. An example of a warning message Please check the following: • The print head nozzles are not blocked.
List of Support Code for Error Support codes appear on the PC when an error occurs. Support codes are error identification numbers that appear alongside error messages. If an error occurs, check the support code and follow the recommended steps to resolve the issue.
3420 3421 3422 3423 3424 3448 • 4000 to 4ZZZ 4107 4111 4112 4113 4114 4115 4116 4117 4118 4119 4120 4121 4801 4803 4804 4805 4806 4900 4901 4903 4905 4909 4910 4911 4913 4920 4922 4924 4925 4926 4927 4931 4932 4933 4934 4935 4950 4951 4952 4953 4954 4955 4956 4957 • 5000 to 5ZZZ 5106 5200 5A60 5A61 5B10 5B16 5B20 5B21 5C00 • 6000 to 6ZZZ 6502 6700 6702 6820 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 • 7000 to 7ZZZ 7050 7051 7052 • 8000 to 8ZZZ 8200 • 9000
1005 Cause You have attempted to print on a sheet, but no sheet is loaded. What to Do Check the media size and type for the print job on the touch screen, and then tap OK. • Continuing to print Tap Load paper, and then load the paper. Loading and Printing on Sheets • Stopping printing To stop printing, tap Cancel on the touch screen or press the Stop button.
100A Cause You have attempted to print from Roll 1 (Upper), but no roll is loaded. What to Do Tap Load paper on the touch screen, and then load the paper roll and print. Loading Rolls on the Roll Holder Loading the Upper Roll on the Printer Note • To stop printing, tap Cancel on the touch screen or press the Stop button.
100B Cause Tried to print from Roll 2 (Lower) but no paper roll has been loaded. What to Do Tap Load paper on the touch screen, and then load the paper roll and print. Loading Rolls on the Roll Holder Loading the Lower Roll on the Roll Unit (Option) Note • To stop printing, tap Cancel on the touch screen or press the Stop button.
100E Cause A printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
100F Cause A printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
1012 Cause You have attempted to print on a sheet, but no sheet is loaded. What to Do Tap Load paper on the touch screen, and then load cut paper and print. Loading and Printing on Sheets Note • To stop printing, tap Cancel on the touch screen or press the Stop button.
1018 Cause Roll 1 (Upper) feeder has not been calibrated. What to Do Calibrating, please remove the upper roll holder.
1019 Cause The roll unit feeder has not been calibrated. What to Do Calibrating, please remove the roll holder on the roll unit.
1021 Cause The printer has received a print job longer than the amount of roll paper left. What to Do • Continuing to print To continue printing, tap Print with the loaded paper. on the touch screen. However, the roll paper may run out during the print job and you may not be able to print all of the document. • Replacing paper Tap Replace the paper and print and print on the touch screen.
1022 Cause Received print job that is longer than paper length remaining on Roll 1 (Upper). What to Do • Continuing to print To continue printing, tap Print with the loaded paper. on the touch screen. However, the roll paper may run out during the print job and you may not be able to print all of the document. • Replacing paper Tap Replace the paper and print on the touch screen.
1023 Cause Received print job that is longer than paper length remaining on Roll 2 (Lower). What to Do • Continuing to print To continue printing, tap Print with the loaded paper. on the touch screen. However, the roll paper may run out during the print job and you may not be able to print all of the document. • Replacing paper Tap Replace the paper and print on the touch screen.
1024 Cause Possible causes include the following. • Roll paper is empty in Roll 1 (Upper). • There is remaining roll paper in Roll 1 (Upper), but because it could not be advanced, it could not be detected. What to Do • The roll paper has run out Follow the steps below to replace the used roll with a new roll of the same type and size. 1. Lift up the release lever and remove the roll paper. Removing the Upper Roll from the Printer Removing Rolls From the Roll Holder 2. Load the new roll.
Note • To stop printing, press the Stop button.
1025 Cause Roll paper in Roll 2 (Lower) is empty. What to Do Follow the steps below to replace the used roll with a new roll of the same type and size. 1. Lift up the release lever and remove the roll paper. Removing the Lower Roll from the Roll Unit (Option) Removing Rolls From the Roll Holder 2. Load the new roll. Loading Rolls on the Roll Holder Loading the Lower Roll on the Roll Unit (Option) 3. If no barcode was printed on the roll, specify the paper type. Changing the Type of Paper 4.
1034 Cause No upper roll is loaded in printer. What to Do • Continuing to print Load an upper roll in the printer and print. Loading Rolls on the Roll Holder Loading the Upper Roll on the Printer If an upper roll is loaded in the printer, feed the roll paper manually. Loading the Upper Roll on the Printer • Stopping printing To stop printing, tap OK on the touch screen. Note • When Roll paper auto feed is set to Disable, roll paper is not fed automatically. Check the settings.
1035 Cause No lower roll is loaded in roll unit. What to Do • Continuing to print Load a lower roll in the roll unit and print. Loading Rolls on the Roll Holder Loading the Lower Roll on the Roll Unit (Option) If a lower roll is loaded in the roll unit, feed the roll paper manually. Loading the Lower Roll on the Roll Unit (Option) • Stopping printing To stop printing, tap OK on the touch screen. Note • When Roll paper auto feed is set to Disable, roll paper is not fed automatically. Check the settings.
1036 Cause Printer tried printing from Roll 2 (Lower), but optional roll unit is not installed in lower position of printer. What to Do Check if the roll unit is properly installed on the printer following the steps below. 1. Tap OK on the touch screen to stop printing. 2. Turn off the power and make sure the roll unit is properly installed on the printer. Note • For instructions on installing the roll unit, see the Roll Unit Setup Guide provided with the roll unit.
1039 Cause Unsupported roll unit is installed on printer. What to Do Turn off the power and remove the roll unit. Check the model number of the roll unit. Install a roll unit supported by the printer. Roll Unit Note • For instructions on installing the roll unit, see the Roll Unit Setup Guide provided with the roll unit. If the error appears again, the printer may be damaged. Contact a Canon customer service center.
1040 Cause Unsupported roll unit is installed on printer. What to Do Turn off the power and remove the roll unit. Check the model number of the roll unit. Install a roll unit supported by the printer. Roll Unit Note • For instructions on installing the roll unit, see the Roll Unit Setup Guide provided with the roll unit. If the error appears again, the printer may be damaged. Contact a Canon customer service center.
1051 Cause The media type specified in the printer driver is not the same as the media type loaded in the printer. What to Do You can continue to print, but note that this error may cause problems in the printing results.
1052 Cause The width of the roll paper set in Fit Roll Paper Width in the printer driver is not the same as the width of the roll paper loaded in the printer. What to Do You can continue to print, but note that this error may cause problems in the printing results.
1054 Cause The paper in the printer is smaller than the paper size set in the printer driver. What to Do You can continue to print, but note that this error may cause problems in the printing results.
1055 Cause The paper size in the printer cannot be printed borderless. What to Do You can continue to print, but note that this error may cause problems in the printing results.
1056 Cause The paper position is not suitable for borderless printing. What to Do You can continue to print, but note that this error may cause problems in the printing results.
1057 Cause The paper position is not suitable for borderless printing. What to Do You can continue to print, but note that this error may cause problems in the printing results.
1058 Cause Roll paper in Roll 1 (Upper) has almost run out. What to Do Printing will continue. Replace the upper roll in the printer with one that has enough paper for printing as soon as possible. Removing the Upper Roll from the Printer Loading the Upper Roll on the Printer Note • To stop printing, press the Stop button.
1059 Cause Roll paper in Roll 2 (Lower) has almost run out. What to Do Printing will continue. Replace the lower roll in the roll unit with one that has enough paper for printing as soon as possible. Removing the Lower Roll from the Roll Unit (Option) Loading the Lower Roll on the Roll Unit (Option) Note • To stop printing, press the Stop button.
1061 Cause The media type specified in the print job is not the same as the media type loaded in the printer. What to Do Tap OK on the touch screen. Make sure that the media type that appears on the touch screen is the same as the media type that has been loaded, and then tap OK. • Printing again Follow the steps below to match the media type in the print job and the media type loaded in the printer. 1. Tap Cancel to stop printing. 2.
1200 Cause Top cover or print head lock lever is open. What to Do Open the top cover and make sure the print head lock lever is closed properly. Make sure there are no foreign objects caught in the top cover, and then close the top cover. If this error appears again, close the top cover, turn the power off, wait a moment, and then turn the power back on. Note • If installing a print head, close the top cover after finishing.
1201 Cause The ink tank cover is open. What to Do Close the ink tank cover.
1210 Cause The ink tank cover is open. What to Do Close the ink tank cover.
1213 Cause Release lever is lifted up. What to Do Lower the release lever. If the error occurs again, turn off the printer and wait a while before restoring power.
1214 Cause A printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
1300 Cause Paper jammed inside the printer while printing. What to Do Follow these steps below to remove jammed paper. 1. Lift up the release lever and remove the jammed paper. Remove Jammed Roll Paper Remove a Jammed Sheet 2. Load the paper. Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Loading Sheets in the Printer 3. If "There is a job whose printing is not complete. Do you want to print this job?" appears on the touch screen, tap Yes.
1306 Cause A print job for rolls was received when a sheet is loaded. What to Do Follow these steps to load and print on a roll. 1. To remove the cut paper, tap Remove paper on the touch screen. Removing Sheets 2. Load a new roll. Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Note • To stop printing, tap Cancel on the touch screen or press the Stop button.
1317 Cause Paper loaded crooked was detected when the paper was advanced. What to Do Lift up the release lever and reload the paper. Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Loading Sheets in the Printer If this error appears again even after reloading the paper roll, remove the roll holder from the printer, insert the paper roll firmly into the roll holder until it is up against the flange, and then insert the roll holder into the printer.
1318 Cause A printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
1322 Cause Cannot detect paper size because paper is not in the correct position or because curled paper has been loaded. What to Do Lift up the release lever and reload the paper. Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) Loading Sheets in the Printer If "There is a job whose printing is not complete. Do you want to print this job?" appears on the touch screen, tap Yes. Printing will resume, starting from the page on which the error occurred.
1323 Cause An unsuitable paper size has been loaded. What to Do Lift up the release lever and reload paper of suitable size. Paper Sizes Note • Load unused A4/letter size or larger paper if printing calibration and nozzle check patterns. Each calibration may take several sheets of paper.
1324 Cause A print job for printing on sheets was sent when a roll is loaded. What to Do Follow the steps below to print again. 1. Tap Remove paper on the touch screen to stop printing. 2. Remove the paper roll, load cut paper of the size and type specified in the printer driver, and then try again. Removing the Upper Roll from the Printer Removing the Lower Roll from the Roll Unit (Option) Loading and Printing on Sheets Note • To stop printing, tap Cancel on the touch screen or press the Stop button.
1325 Cause Received cut paper print data when using roll unit on Media Take-up Unit. What to Do Follow the steps below to print again. 1. Tap Cancel on the touch screen to stop printing. 2. Remove the paper roll, load cut paper of the size and type specified in the printer driver, and then try again.
1326 Cause Printer could not feed upper roll. What to Do Fully rewind the upper roll in the printer manually, check the following, and then tap OK on the touch screen. • Is the edge of the roll paper at a slant or folded? If the edge of the roll paper is at a slant or is folded, use scissors or a cutting tool to cut it away and straighten the edge of the roll paper. • Is the roll paper loaded in the opposite orientation? Load the roll paper in correct orientation.
1327 Cause Printer could not feed roll paper from roll unit (lower). What to Do Fully rewind the roll paper in the roll unit (lower) manually, check the following, and then tap OK on the touch screen. • Is the edge of the roll paper at a slant or folded? If the edge of the roll paper is at a slant or is folded, use scissors or a cutting tool to cut it away and straighten the edge of the roll paper. • Is the roll paper loaded in the opposite orientation? Load the roll paper in correct orientation.
1328 Cause Upper roll jammed. What to Do Fully rewind the upper roll in the printer manually, check the following, and then tap OK on the touch screen. • Is the edge of the roll paper at a slant or folded? If the edge of the roll paper is at a slant or is folded, use scissors or a cutting tool to cut it away and straighten the edge of the roll paper. • Is the roll paper loaded in the opposite orientation? Load the roll paper in correct orientation.
1329 Cause Roll paper jammed in roll unit (lower). What to Do Fully rewind the roll paper in the roll unit (lower) manually, check the following, and then tap OK on the touch screen. • Is the edge of the roll paper at a slant or folded? If the edge of the roll paper is at a slant or is folded, use scissors or a cutting tool to cut it away and straighten the edge of the roll paper. • Is the roll paper loaded in the opposite orientation? Load the roll paper in correct orientation.
1401 Cause Failed to recognize print head. What to Do Open the top cover and reattach the print head.
1403 Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
1408 Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
1409 Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
140A Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
140B Cause Failed to recognize print head. What to Do Open the top cover and reattach the print head.
140C Cause There is a problem with the print head. What to Do Turn off the power, wait a moment, and then turn it back on.
140F Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
1468 Cause Printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
1477 Cause There is a problem with the print head. What to Do Open the top cover and replace the print head with a new one.
1478 Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
1480 Cause The attached print head was previously used in a different model. What to Do Attach the correct print head.
1481 Cause The attached print head was previously used in a model that uses a different ink set. What to Do Attach the correct print head.
1485 Cause Cannot use attached print head. What to Do Attach the correct print head.
1492 Cause A printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
1494 Cause There may be a problem with the print head. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, remove and reattach the print head. Replacing the Print Head If that does not get rid of the error, replace the print head with a new one.
1495 Cause The print head nozzle is blocked. What to Do Follow the steps below to clean the print head. 1. Tap Cancel on the touch screen to stop printing. 2. Clean the print head. Cleaning the Print Head If this message still appears when printing, replace the print head. Replacing the Print Head Important • To continue printing, use the touch screen and tap Continue printing. However, the print results may not be satisfactory.
1500 Cause The ink in the ink tank is running low. What to Do Prepare a new ink tank.
1551 Cause A genuine Canon ink tank with a history of past use has been detected. What to Do To dismiss the message, tap OK on the touch screen.
1552 Cause A genuine Canon ink tank has been inserted. What to Do To dismiss the message, tap OK on the touch screen.
1570 Cause The ink in the ink tank has run out. What to Do Open the ink tank cover, and then replace the ink tank before the ink in the sub-ink tank of this printer becomes insufficient. Replacing Ink Tanks Note • You can replace the ink tank even while printing.
1571 Cause Ink tank removed during printing. What to Do If replacing the ink tank, insert a new ink tank.
1660 Cause Ink tank not inserted. What to Do Insert the ink tank correctly.
168B Cause The ink tank cannot be recognized. Printing cannot be executed because the ink tank may not be compatible with this printer. What to Do Install the appropriate ink tank.
1720 Cause The maintenance cartridge is full. It needs to be replaced. What to Do Replace the maintenance cartridge.
1721 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge.
1722 Cause Incorrect type of maintenance cartridge. What to Do Insert the correct maintenance cartridge. Replacing the Maintenance Cartridge If this error continues to appear, contact a Canon customer service center.
1730 Cause The ink tank may be an ink tank that ran out of genuine Canon ink or a counterfeit Canon ink tank. What to Do To print, you must replace the ink tank or disable the function for detecting the remaining ink level. To disable the function for detecting the remaining ink level, press and hold the printer's Stop button for at least 5 seconds, and then release it. By this operation, the fact that you have disabled the function for detecting the remaining ink level will be memorized.
1731 Cause Non-genuine Canon ink tank has been detected. What to Do To print, you must replace the ink tank or disable the function for detecting the remaining ink level. To disable the function for detecting the remaining ink level, press and hold the printer's Stop button for at least 5 seconds, and then release it. By this operation, the fact that you have disabled the function for detecting the remaining ink level will be memorized.
1752 Cause The ink has run out. What to Do Open the ink tank cover, and then replace the ink tank.
1753 Cause The remaining level of the ink cannot be correctly detected. What to Do Replace the ink tank. Printing will restart. Replacing Ink Tanks An ink tank that was once empty is installed. If you want to continue printing, you need to disable the function for detecting the remaining ink level. To disable this function, press and hold the printer's Stop button for at least 5 seconds, and then release it. With this operation, disabling the function for detecting the remaining ink level is memorized.
1756 Cause The ink may become insufficient. What to Do To perform the next process or to continue the specified process, replace the ink tank.
1757 Cause Cannot fill ink reserve tank. What to Do Check the touch screen, remove the ink tank for the affected color, and then reinsert it. If the inserted ink tank is empty, replace it with a new ink tank.
1875 Cause Attempted to print on roll unit roll paper, but roll unit is not powered on or has been removed. What to Do Turn off the power and check the connection with the roll unit.
2001 Cause An incompatible device is connected. What to Do Check the device connected to the USB flash drive port. Only USB flash drive can be connected to this device for direct printing.
2002 Cause An incompatible USB hub is connected. What to Do If USB flash drive is connected to this device through a USB hub, remove the USB hub. Connect the USB flash drive directly to this device.
2130 Cause The roll paper width set in the print job is not the same as the width of the roll paper in the printer. What to Do Tap OK on the touch screen to go to the next screen. Check the media type and size that appear and tap OK. • Printing without changes Tap Print with the loaded paper.. However, note that this error may cause paper jams and affect the printing quality. • Stopping printing Tap Cancel on the touch screen or press the Stop button.
2131 Cause The roll paper loaded in the printer is narrower than the roll paper width in the print job. What to Do Tap OK on the touch screen to go to the next screen. Check the media type and size that appear and tap OK. • Printing without changes Tap Print with the loaded paper.. However, note that this error may cause paper jams and affect the printing quality. • Stopping printing Tap Cancel on the touch screen or press the Stop button.
2132 Cause Cannot print internal printer data, such as test prints, for the following reasons. • The paper roll loaded in the printer is too small. • The cut paper loaded in the printer is the wrong size or type. What to Do • Roll Tap Replace the paper and print on the touch screen, or lift up the release lever and replace the paper with paper of the correct size. To stop printing, tap Cancel or press the Stop button.
3000 Cause The print head has not been calibrated. What to Do Print head alignment is recommended. Adjusting the Print Head Note • This message will appear until Print head alignment is carried out.
3001 Cause The print head nozzle is becoming blocked. What to Do Check the printed materials. If the printed materials are scratched, clean the print head.
3101 Cause Common calibration or Unique calibration is now recommended. This message appears when the Calibration guide setting is set to Enable and any of the following apply. • The printer is loaded with a media type not suitable for Color calibration, and the specified conditions have been met since the last time Common calibration was carried out.
3200 Cause It is almost time to replace consumables for which service is required. What to Do This can used for a little while, until the message "Part replacement needed." appears. Contact your Canon dealer for assistance.
3201 Cause It is past the recommended time to replace consumables for which service is required. What to Do Contact your Canon dealer for assistance.
3250 Cause The maintenance cartridge is almost full. What to Do Prepare a new maintenance cartridge because an error may occur if you continue to use the printer while the maintenance cartridge is full.
3306 Cause Media information cannot be recognized because the printer media information is corrupt. What to Do Start the Media Configuration Tool, and then recover the media information. Media Configuration Tool Guide (Windows) Media Configuration Tool Guide (macOS) To set the Media Configuration Tool to recovery mode, open the Media Configuration Tool, select this device and then click OK. Select and load the media information backup file.
3311 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
3312 Cause Incorrect print data. Required items have been omitted. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
3313 Cause Incorrect print data. Data out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
3314 Cause Incorrect print data. Resolution value out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
3315 Cause Incorrect print data. Compression method value out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
3316 Cause Incorrect print data. Incorrect data formatting (color sequence, bit count). What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
3317 Cause Incorrect print data. Illegal combination of resolution and image data format. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
3331 Cause Print results may be abnormal as there is a large volume of print data. What to Do Check the print job.
3332 Cause Unsupported JPEG data format. What to Do Check the JPEG data. Printable file formats are as follows. • Files which conforms to JFIF 1.02 ◦ Processing method: Basic DCT ◦ Color mode: RGB/GrayScale ◦ Number of colors: 24bit/8bit ◦ Number of pixels: 38400 or less vertically and horizontally * Does not support some samplings.
3333 Cause Unsupported JPEG data format. What to Do Check the JPEG data. Printable file formats are as follows. • Files which conforms to JFIF 1.02 ◦ Processing method: Basic DCT ◦ Color mode: RGB/GrayScale ◦ Number of colors: 24bit/8bit ◦ Number of pixels: 38400 or less vertically and horizontally * Does not support some samplings.
3334 Cause PDF data is print protected. What to Do Open the PDF file in Adobe Acrobat and make sure it can be printed.
3335 Cause Corrupt PDF file. What to Do Open the PDF file in Adobe Acrobat and check it. The file can also be printed from Acrobat.
3336 Cause Too many fonts are used in the PDF file, causing a memory shortage. Printing will continue but some incorrect characters will be printed. What to Do Print the PDF file from a computer or convert the PDF file to JPEG and then print it.
3341 Cause Print data contains illegal image processing table. What to Do Check the print job image processing table. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
3350 Cause Free space on the personal box on the printer hard disk is running low. What to Do Delete unneeded jobs stored in personal boxes.
3351 Cause 100 jobs are stored in the personal box. What to Do Delete any unneeded jobs saved in the personal box.
3352 Cause The printer hard disk is full, so the job will only be printed. (The print job will not be saved to the hard disk.) What to Do To save the print job, delete any unneeded jobs saved in the personal box.
3414 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the address and port numbers of the sending mail server (SMTP server) are correct in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server. Contact the mail server administrator to check the server settings and status.
3415 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the address and port numbers of the receiving mail server (POP3 server) are correct in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server. Contact the mail server administrator to check the server settings and status.
3416 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the mail server and device secure connection (SSL) settings match. Check the secure connection (SSL) settings in Remote UI. Setting Mail Server Contact the mail server administrator to configure a secure connection (SSL) to the mail server.
3417 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the mail server and device secure connection (SSL) settings match. Check the secure connection (SSL) settings in Remote UI. Setting Mail Server Contact the mail server administrator to configure a secure connection (SSL) to the mail server.
3418 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the sending mail server (SMTP server) is correctly configured in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server. Contact the mail server administrator to check the server settings and status.
3419 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the sending account and password are correctly configured in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server. Contact the mail server administrator to check the server settings and status.
3420 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the receiving mail server (POP3 server) is correctly configured in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server. Contact the mail server administrator to check the server settings and status.
3421 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the receiving account and password are correctly configured in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server. Contact the mail server administrator to check the server settings and status.
3422 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the settings on the mail server and the APOP settings on this device match. Check this device's APOP settings in Remote UI. Setting Mail Server Contact the mail server administrator for configuring APOP on the mail server.
3423 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check if the Remote UI mail server settings are correct. Setting Mail Server If this does not resolve the error, check the status of the mail server. Contact the mail server administrator to check the server settings and status.
3424 Cause Sending mail failed. What to Do Tap OK on the touch screen to dismiss the error. Specify the correct destination mail address and try again.
3448 Cause IP address is conflicting. What to Do Tap OK on the touch screen to dismiss the error. Check the network configuration and change the network configuration to prevent a conflict with other network devices. For details on changing the network configuration, refer to the documentation for your network device.
4107 Cause Possible causes include the following. • Received print job for Roll 1 (Upper) while Roll 2 (Lower) is in use. • Received print job for Roll 2 (Lower) while Roll 1 (Upper) is in use. What to Do Tap OK on the touch screen to dismiss the error. Remove the printed matter, and then try again.
4111 Cause The media type specified is incompatible with this device. What to Do Tap Stop on the touch screen to stop printing. Check the media type settings, and then try again.
4112 Cause Received a print job specifying paper feed from the roll unit, but the roll unit use setting is not set to paper feed. What to Do To stop printing, tap OK on the touch screen or press the Stop button. Check the roll unit settings, and then try again.
4113 Cause Cannot print borderless for the following reasons. • Printer driver is not set to Fit Roll Paper Width. • Roll paper is not wide enough, or the paper is out of position. What to Do • Stopping printing Tap Cancel on the touch screen. • Replacing paper Follow the steps below to replace the printer paper with paper that can be printed borderless. 1. Tap Replace the paper and print on the touch screen, then remove the roll paper.
4114 Cause The paper position is not suitable for borderless printing. What to Do Tap OK on the touch screen, then reload the paper. Insert the roll paper firmly until it is against the roll holder flange.
4115 Cause The paper in the printer cannot be printed borderless. What to Do • Stopping printing Tap Cancel on the touch screen. • Replacing paper Follow the steps below to replace the printer paper with paper that can be printed borderless. 1. Tap Replace the paper and print on the touch screen, then remove the roll paper. Removing the Upper Roll from the Printer Removing the Lower Roll from the Roll Unit (Option) Removing Rolls From the Roll Holder 2.
4116 Cause The paper is loaded askew. What to Do • Reloading paper Tap Replace the paper and print on the touch screen, then reload the paper. Insert the roll paper firmly until it is against the roll holder flange. Loading Rolls on the Roll Holder • Printing with the loaded paper Tap Print with the loaded paper. on the touch screen. Paper is printed borderless with the document width set slightly smaller than the paper. • Stopping printing Tap Cancel on the touch screen to stop printing.
4117 Cause The print job received contains settings not compatible with borderless printing. What to Do • Changing the print job settings Follow these steps to change the settings of the print job to enable borderless printing. 1. Tap Cancel on the touch screen to stop printing. 2. Check that the paper source is set to Roll Paper in your application. 3. Check that banner printing is not set, and then try again. See the media information list for media types compatible with borderless printing.
4118 Cause The paper size in the printer cannot be printed borderless. What to Do • Stopping printing Tap Cancel on the touch screen to stop printing. • Printing with a border Tap Print with border on the touch screen. Printing with a border is now enabled. Note • See the media information list for media types compatible with borderless printing.
4119 Cause Cannot print borderless because the paper is out of position. What to Do • Reloading paper Lift up the release lever and reload the roll paper. Loading the Upper Roll on the Printer Loading the Lower Roll on the Roll Unit (Option) • Printing with the loaded paper Tap Print with the loaded paper. on the touch screen. Paper is printed borderless with the document width set slightly smaller than the paper. • Stopping printing Tap Cancel on the touch screen to stop printing.
4120 Cause The print job received specifies a type or width of paper that is not compatible with borderless printing. What to Do • Changing the print job settings Follow these steps to change the settings of the print job to enable borderless printing. 1. Tap Cancel on the touch screen to stop printing. 2. Check that the printer driver for the printer has been selected, and then try again. See the media information list for media types compatible with borderless printing.
4121 Cause Cannot print borderless for the following reasons. • Fit Roll Paper Width is not specified in the printer driver. • Roll paper is not wide enough, or the paper is out of position. What to Do • Stopping printing Tap Cancel on the touch screen to stop printing. • Printing with the loaded paper Tap Print with the loaded paper. on the touch screen. Paper is printed borderless with the document width set slightly smaller than the paper.
4801 Cause A printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
4803 Cause Printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
4804 Cause Printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
4805 Cause Printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
4806 Cause Printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
4900 Cause The printer hard disk is full. What to Do Press the Stop button to stop printing, and then take the following action. • Cancel the print job in the job queue. Managing Job Queue (Delete or Priority printing) • Delete unneeded jobs stored in personal boxes.
4901 Cause The printer hard disk has not been formatted. What to Do Tap OK on the touch screen to begin formatting the hard disk. When formatting is complete, the data on the hard disc will be erased and the printer will automatically restart.
4903 Cause The maximum number of jobs have been saved in the box. What to Do Take the actions below. • Cancel the print job in the job queue. Managing Job Queue (Delete or Priority printing) • Delete unneeded jobs stored in personal boxes. Deleting Saved Jobs Note • To stop printing, press the Stop button.
4905 Cause A printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
4909 Cause Printer error has occurred. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
4910 Cause The width of the roll paper set in Fit Roll Paper Width in the printer driver is not the same as the width of the roll paper loaded in the printer. What to Do Tap OK on the touch screen to go to the next screen. Check the media type and size that appear and tap OK. • Printing without changes Tap Print with the loaded paper.. However, note that this error may cause paper jams and affect the printing quality. • Stopping printing Tap Cancel on the touch screen or press the Stop button.
4911 Cause The media type specified in the printer driver is not the same as the media type loaded in the printer. What to Do • Changing the printer driver print settings Follow the steps below to match the media type in the printer driver and the media type specified for the printer. 1. Tap Cancel on the touch screen to stop printing. 2. Change the media type in the printer driver settings to the media type loaded in the printer, and then try again.
4913 Cause Cannot print borderless for one of the following reasons. • The paper size in the printer cannot be printed borderless. • The paper is loaded askew. What to Do • Replacing paper Follow the steps below to replace the printer paper with paper that can be printed borderless. 1. Tap Replace the paper and print on the touch screen, then remove the roll paper. Removing the Upper Roll from the Printer Removing the Lower Roll from the Roll Unit (Option) Removing Rolls From the Roll Holder 2.
4920 Cause Cannot cut paper for one of the following reasons. • Paper that has been cut remains on the output guide. • There is a foreign object near the output slot that is obstructing the cutter blade. • The paper is not being used under the recommended usage conditions. • The paper in use cannot be used with Automatic cut. What to Do • Paper that has been cut remains on the output guide Follow the steps below to resume printing. 1. 2. 3. 4. Lift up the release lever and remove the paper.
If this does not apply, there may be a cutter blade malfunction. Contact your Canon dealer for assistance.
4922 Cause The Media Take-up Unit cannot roll the paper for one of the following reasons. • A paper jam has occurred and the roll cannot be rewound. • The Media Take-up Unit malfunctioned. What to Do • The take-up unit's permitted capacity is exceeded Remove paper from the take-up unit. Tap OK on the touch screen to dismiss the error. Note • You can wind the paper until the outer diameter of the wound paper is the same as the outer diameter of the paper core.
4924 Cause Paper loaded is not suitable for Color calibration. What to Do Follow the steps below to repeat Color calibration. 1. Tap OK on the touch screen to dismiss the error. 2. Load paper suitable for Color calibration. See the media information list for suitable paper. Paper Information List Make sure the paper in the printer is the same as that in the printer media type settings. The printer will not calibrate properly if the loaded paper and media type settings are not the same.
4925 Cause The performance of some internal printer sensors may be affected. What to Do Tap OK on the touch screen to stop Color calibration. Contact your Canon dealer for assistance.
4926 Cause The supplied paper size is not suitable for Color calibration. What to Do Tap OK on the touch screen to stop Color calibration. Load a paper size suitable for Color calibration, and then repeat Color calibration.
4927 Cause Color calibration may have failed for the following reasons. • The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper. • The printer may be exposed to strong light, such as direct sunlight, which can cause the sensors to malfunction. • The test pattern was printed too faintly. What to Do Tap OK on the touch screen to dismiss the error, and then take the following actions. • Load unused paper suitable for Color calibration.
4931 Cause Paper feed adjustment may have failed for the following reasons. • The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper. • The printer may be exposed to strong light, such as direct sunlight, which can cause the sensors to malfunction. • The test pattern was printed too faintly. What to Do Tap OK on the touch screen to dismiss the error, and then take the following actions. • Load unused paper.
4932 Cause The print head cannot be calibrated because the printer is loaded with very transparent film-type paper. What to Do Tap OK on the touch screen to dismiss the error. We recommend calibrating the print head with a frequently used, non-film paper.
4933 Cause The print head nozzle may be blocked. What to Do Follow the steps below to repeat Print head alignment. 1. Tap OK on the touch screen to dismiss the error. 2. Print a test pattern to check the nozzles. Checking for Nozzle Clogging 3. If the nozzle is blocked, clean the print head. Cleaning the Print Head 4. Repeat Print head alignment.
4934 Cause The print head nozzle may be blocked. What to Do Follow the steps below to repeat Print head alignment. 1. Tap OK on the touch screen to dismiss the error. 2. Print a test pattern to check the nozzles. Checking for Nozzle Clogging 3. If the nozzle is blocked, clean the print head. Cleaning the Print Head 4. Repeat Print head alignment.
4935 Cause The print head nozzle may be blocked. What to Do Follow the steps below to repeat Print head alignment. 1. Tap OK on the touch screen to dismiss the error. 2. Print a test pattern to check the nozzles. Checking for Nozzle Clogging 3. If the nozzle is blocked, clean the print head. Cleaning the Print Head 4. Repeat Print head alignment.
4950 Cause WPS (Push button method) connection failed. What to Do Follow the instructions on the touch screen to try connecting to the wireless LAN router again.
4951 Cause AOSS (BUFFALO) connection failed. What to Do Follow the instructions on the touch screen to try connecting to the wireless LAN router again.
4952 Cause Failed to connect to the wireless LAN router. What to Do Follow the instructions on the touch screen to try connecting to the wireless LAN router again.
4953 Cause Failed to acquire IP address. What to Do Check the information that appears on the touch screen, and then try connecting again.
4954 Cause Failed to set up wireless LAN using Easy wireless connect. What to Do Tap OK on the touch screen to dismiss the error, and then configure the settings again.
4955 Cause IPv4/IPv6 settings were changed, but wired LAN and wireless LAN are disabled. What to Do Tap OK on the touch screen to dismiss the error, and then enable wired LAN or wireless LAN.
4956 Cause Attempted to change LAN settings, but they cannot be changed for the following reasons. • Printer is operating • Printer currently being configured using Remote UI What to Do Tap OK on the touch screen to dismiss the error, exit other processes and then configure the settings again.
4957 Cause Raku Raku WLAN Start (NEC) connection failed. What to Do Tap OK on the touch screen to dismiss the error and try connecting again.
5106 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
5200 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
5A60 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
5A61 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
5B10 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
5B16 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
5B20 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
5B21 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
5C00 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
6502 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6700 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
6702 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
6820 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
6900 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6901 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6902 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6910 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6911 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6920 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6921 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6930 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6931 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6932 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6933 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6940 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6941 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6942 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6943 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6944 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6945 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
6946 Cause A printer error has occurred. What to Do Turn off the power and unplug the power cord. Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center.
7050 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
7051 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
7052 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
8200 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
9000 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
9110 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
B20A Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
B510 Cause A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance.
