Avaya 3920 Wireless Telephone User’s Guide 16-603439 Issue 1 August 2009
Copyright 2009 Avaya Inc. All Rights Reserved Issue 1 August 2009 16-603439 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission Statement This equipment has been tested and found to comply with Part 15 of the FCC Rules.
Trademarks PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries. Customer Support If you need assistance when programming or using your system, contact your local Authorized Dealer or call Avaya Global Support Services at 1 800 628-2888. Consultation charges may apply. Avaya Web Page For information about Avaya products and service, go to www.avaya.com. For the most current version of this document, go to www.avaya.com/support.
0 Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required. 5.
Contents 1 Introduction 7 Welcome ........................................................................................................ 7 Organization................................................................................................... 8 Conventions ................................................................................................... 8 Related Documents........................................................................................
Table of Contents 4 Using Your Telephone User’s Guide 45 Overview ...................................................................................................... 45 Handset Modes ............................................................................................ 45 Handling Calls .............................................................................................. 46 Make a Call................................................................................................
1 Introduction Welcome This guide provides instructions on how to install and use your Avaya 3920 Wireless Telephone. The Avaya 3920 Wireless Telephone is specific to the Avaya PARTNER Communications System. Unlike consumer-type wireless telephones, which are typically connected to analog interfaces, the Avaya 3920 Wireless Telephone offers full access to the features of the PARTNER system, including two dedicated intercom buttons plus six line/feature buttons with LED-status indication.
1 Introduction User’s Guide DECT 6.0 is extremely easy to install since frequency and channel selection are done automatically.As long as the maximum number of devices is not exceeded, DECT 6.0 will provide trouble-free functionality. This chapter explains how this guide is organized, shows the typographical conventions used, and provides the Avaya Support Center web site to access for additional documentation.
User’s Guide 1 Introduction Related Documents For additional documentation and the most current version of this document, go to the Avaya Support Center at www.avaya.com/support.
1 Introduction 10 Related Documents User’s Guide
2 Installing the Telephone Overview This chapter explains how to install the Avaya 3920 Wireless Telephone. The sections provided in this chapter are as follows: 1 “Select Base Unit Location” on page 13. 2 “Install the Base Unit on a Desktop” on page 14. 3 “Install the Base Unit on a Standard Wall Plate” on page 16. 4 “Install the Base Unit Directly on a Wall” on page 19. 5 “Apply Power to the Charger Unit” on page 23. 6 “Mount the Charger Unit on a Wall (Optional)” on page 24.
User’s Guide 2 Installing the Telephone The Avaya 3920 Wireless Telephone is packaged with this installation and use guide and the components shown below. If any of these items are missing or damaged, contact your System Administrator.
User’s Guide 2 Installing the Telephone Select Base Unit Location • Select a location that is not subject to excessive heat or humidity. • Determine if the base unit will sit on your desk or be wall mounted. • Place the base unit near a standard 120VAC outlet and within reach of a telephone jack that is connected to the PARTNER ACS. Avoid a location that is surrounded by metal surfaces. Make sure this outlet cannot be turned off by a switch.
User’s Guide 2 Installing the Telephone Install the Base Unit on a Desktop This section provides procedures to install the base unit on a desktop or table. If you want to mount the base unit on a wall, go to “Install the Base Unit on a Standard Wall Plate” on page 16 or “Install the Base Unit Directly on a Wall” on page 19. 1 Plug one end of the 14-foot telephone cord into the “Line In” jack on the base unit.
User’s Guide 2 Installing the Telephone 3 Plug the AC adapter cord into the AC adapter input jack on the base unit. 4 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this outlet cannot be turned off by a switch. Figure 3: Connections to Base Unit AC Adapter 3 Telephone jack connected to communications system 4 Line In jack 1 2 5 Check to see that the power LED is on.
2 Installing the Telephone User’s Guide Install the Base Unit on a Standard Wall Plate This section provides procedures to mount the base unit on the wall if a standard wall plate, with a telephone jack connected to the PARTNER ACS, is installed in the wall. If you want to mount the base unit on the wall and a standard wall plate is not installed, go to “Install the Base Unit Directly on a Wall” on page 19. ! CAUTION: Do not mount the base unit on the ceiling.
User’s Guide 2 Installing the Telephone 2 Plug one end of the 14-foot telephone cord into the “Line In” jack on the base unit. 3 Plug the AC adapter cord into the AC adapter input jack on the base unit. Figure 5: Plug Cords into Base Unit Line In jack 4 Place the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand. 5 Plug the other end of the telephone cord into the telephone jack in the wall plate.
User’s Guide 2 Installing the Telephone 6 Place the base unit on the posts of the wall plate and pull down until the base unit is firmly seated. Figure 7: Mount Base Unit on Wall Plate 7 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this outlet cannot be turned off by a switch. Figure 8: Plug AC Adapter into Wall Outlet AC Adapter 8 Check to see that the power LED is on.
User’s Guide 2 Installing the Telephone Install the Base Unit Directly on a Wall This section provides procedures to mount the base unit directly on a wall if a standard wall plate is not installed. Use #10 screws and, if necessary, anchoring devices that are suitable for the wall material where the base unit will be placed. ! CAUTION: Do not mount the base unit on the ceiling. 1 Insert two mounting screws into the wall 3 and 15/16 inches apart.
User’s Guide 2 Installing the Telephone 2 To attach the wall mount stand to the base unit, slide the wall mount stand into the notches at the top of the base unit. Then push the wall mount stand down and snap it into place. Figure 10: Attach Wall Mount Stand to Base Unit 3 Plug one end of the 14-foot telephone cord into the “Line In” jack on the base unit. 4 Plug the AC adapter cord into the AC adapter input jack on the base unit.
User’s Guide 2 Installing the Telephone 5 Place the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand. Figure 12: Place Cords in Molded Channels 6 Place the base unit on the posts of the wall screws and pull down until the base unit is firmly seated.
User’s Guide 2 Installing the Telephone 7 Plug the other end of the telephone cord into the telephone jack connected to the PARTNER ACS. Figure 14: Plug Telephone Cord into Telephone Jack 8 Plug the AC adapter into a standard 120VAC wall outlet. Make sure this outlet cannot be turned off by a switch. Figure 15: Plug AC Adapter into Wall Outlet AC Adapter 9 Check to see that the power LED is on.
User’s Guide 2 Installing the Telephone Apply Power to the Charger Unit 1 Plug the AC adapter cord into the input jack on the back of the charger unit. 2 Wrap the AC adapter cord around the strain relief. 3 Plug the AC adapter into a standard 120VAC wall outlet. Always route the power cord away from high-traffic areas, and where it cannot become chafed and create a fire or electrical hazard.
User’s Guide 2 Installing the Telephone Mount the Charger Unit on a Wall (Optional) The charger unit can be mounted directly on the wall. Use #10 screws and, if necessary, anchoring devices that are suitable for the wall material where the charger unit will be placed. 1 Insert two mounting screws into the wall 1 7/8 inches apart. Allow about 3/16 of an inch between the wall and screw heads for mounting the charger unit.
User’s Guide 2 Installing the Telephone Install the Handset Battery 1 Remove the battery cover from the back of the handset by pressing the latch and sliding the cover down until it comes off the handset. Figure 19: Remove Battery Cover 2 Slide the battery down into the handset. Figure 20: Install Handset Battery 3 Close the battery compartment cover by sliding it up until it snaps into place.
User’s Guide 2 Installing the Telephone Figure 21: Close Battery Cover 4 If you are using the battery for the first time, go to “Charge the Battery for the First Time” on page 27.
User’s Guide 2 Installing the Telephone Charge the Battery for the First Time Before using your handset for the first time, the battery must be continuously charged for 15 to 20 hours. (After the battery is charged for the first time, it will only take five to six hours for the battery to be fully recharged.) 1 Install the battery in the handset. Go to “Install the Handset Battery” on page 25. 2 Place the handset in the charger unit.
User’s Guide 2 Installing the Telephone Charge the Spare Battery It is recommended that you have a spare battery always charging to protect against complete battery discharge. The charger unit is equipped to charge the spare battery with or without the handset in the front slot. See Appendix C, “Accessories” for information on ordering a spare battery. 1 Slide the spare battery into the rear slot in the charger unit until the retaining clip snaps over the top of the battery.
User’s Guide 2 Installing the Telephone 4 When charging is complete, press out on the latch to remove the spare battery for use. If you don’t need the spare battery immediately, leave it in the charging compartment; it will not overcharge. See information about the low battery indicator in “Description of Icons in Handset Display” on page 39.
User’s Guide 2 Installing the Telephone Install a Headset (Optional) The optional headset provides a hands-free option when you use the belt clip to carry the handset and conduct a conversation. All feature operations remain the same except the handset earphone and microphone are disconnected. 1 Open the cover over the Headset jack that is located on the top of the Handset. 2 Plug in the headset. Only use headsets especially designed or modified for use with radio frequency equipment.
User’s Guide 2 Installing the Telephone Attach the Belt Clip to the Handset You can use the belt clip to attach the handset to your belt or pocket. 1 Slide the clip into the tab stop. The belt clip is designed to fit snugly onto the handset.
2 Installing the Telephone 2 Press firmly until it snaps into place.
User’s Guide 2 Installing the Telephone Remove the Belt Clip from the Handset 1 Press the retain clip in toward the belt clip blade and slide the clip up at the same time.
2 Installing the Telephone 34 Remove the Belt Clip from the Handset User’s Guide
3 About Your Telephone Overview The Avaya 3920 Wireless Telephone is a digital telephone designed to work with your PARTNER ACS. It offers the mobility inherent in a wireless telephone plus access to the features and functionality of the PARTNER ACS. The Avaya 3920 telephone uses DECT 6.
User’s Guide 3 About Your Telephone Handset Figure 28: Avaya 3920 Wireless Telephone Handset t 1 vol 19 20 2 3 4 5 6 12 13 HOLD TRANSFER CONF FEATURE 14 menu TALK MUTE 7 8 9 15 16 10 17 11 18 1 Headset Jack 11 Programmable Button 2 Handset Display 12 Conference Button 3 Transfer Button 13 Feature Button 4 Hold Button 14 Speakerphone Button 5 Mute Button 15 Programmable Button 6 Talk Button 16 Programmable Button 7 Dialpad 17 Programmable Button 8 Intercom Button 18 Progra
User’s Guide 3 About Your Telephone Description of Handset Buttons Button Description HOLD Places a call on hold until you can return to it. TRANSFER Transfers a call to another extension. CONF Connects another call to a call already in progress for a three-way conversation. FEATURE Accesses PARTNER ACS features. See your System Administrator for features you can access. TALK Initiates, answers, and disconnects calls.
User’s Guide 3 About Your Telephone Button Description Programmable buttons Features programmed on the programmable buttons are determined by the PARTNER ACS programming. See your System Administrator for information about the features programmed on your buttons. Ringer On/Off Vol - Button (on side) Turns handset ringer on or off when not active on a call. vol Decreases the ringer volume when handset is out of charger unit and not active on a call.
User’s Guide 3 About Your Telephone Handset Display The handset display has two 16-character lines and one line of icons that provide calling information and operating conditions. Figure 29: Handset Display A descriptions of the icons that appear in the handset display are provided in the following table. Description of Icons in Handset Display Icon Description The Talk icon indicates a connection between the handset and base unit.
User’s Guide 3 About Your Telephone Base Unit The base unit can be mounted on a wall or placed on a desk. There is one blue power LED that indicates the base unit has power.
User’s Guide 3 About Your Telephone Charger Unit The handset comes with a charger unit that functions as a cradle for the handset when in Standby Mode (or idle) and a charger for the handset battery. The charger unit also has a rear slot for spare battery charging. Two LEDs indicate the handset battery and spare battery are charging and making good contact with the charger unit.
User’s Guide 3 About Your Telephone Clean the Charger Unit Contacts It is important to clean all charging contacts on the charger unit and on the handset and spare battery about once a month. Use a pencil eraser or a soft dry cloth. Do not use any liquids or solvents.
User’s Guide 3 About Your Telephone Battery Your wireless telephone comes with one nickel-metal hydride rechargeable battery that provides up to 12 hours of talk time (fully charged). Low Battery Indications If the battery runs low while a call is in progress, the handset beeps once every three seconds.
3 About Your Telephone 44 Battery User’s Guide
4 Using Your Telephone Overview This chapter describes the three handset modes and provides procedures on how to handle calls and change handset settings. Handset Modes There are three modes in which the handset operates: • AutoAnswer Mode. When the handset is in the charger unit, it is in AutoAnswer mode. You are automatically connected to an incoming call when you remove the handset from the charger unit and automatically disconnected from the call when you place the handset back in the charger unit.
4 Using Your Telephone User’s Guide Handling Calls This section describes how to: • Make and answer calls • Place a call on hold • Transfer a call • Conference a call • Mute a conversation Make a Call 1 Press TALK. Pressing the Speaker button when you are not active on a call also puts the handset offhook. 2 When you hear dial tone, enter the extension or telephone number using the dialpad. If you want to turn on the speakerphone, press the Speakerphone button.
User’s Guide 4 Using Your Telephone Make an Intercom Call 1 Press the Intercom button. 2 When you hear dial tone, enter the extension number using the dialpad. If you want to turn on the speakerphone, press the Speakerphone button. 3 When you are finished with the call, press TALK to hang up. Answer an Intercom Call 1 Do one of the following: • If the handset is out of the charger unit, press TALK to answer the call. • If the handset is in the charger unit, pick up the handset to answer the call.
4 Using Your Telephone User’s Guide Conference a Call 1 While on a call, press CONF. Depending on your system, you will hear dial tone or you must select a line. 2 Select an Intercom button or line button, and dial the extension or telephone number. 3 When the other party answers, press CONF to have a three-way conversation. Mute a Conversation 1 While on a call, press MUTE. 2 Press MUTE again to turn the handset speaker back on.
User’s Guide 4 Using Your Telephone Changing Handset Settings This section describes how to: • Change the earpiece volume • Change the ring type and volume • Set Vibrate mode • Turn the ringer off • Set the End of Range alarm Change Earpiece Volume Press the Vol + and - buttons on the side of the handset during a call to change the earpiece volume on the handset.
4 Using Your Telephone User’s Guide Set Vibrate Mode 1 Make sure the handset ringer is set to on. 2 Repeatedly press the Vol + button on the side of the handset until you feel the handset vibrate. Ring Off (Vibrate) will also appear in the handset display. If the handset is set to vibrate and the handset is in the charger unit when there is an incoming call, you will hear a low ring. Turn Ringer Off Press and hold the Vol - button on the side of the handset. The ringer off icon appears in the display.
User’s Guide 4 Using Your Telephone Set the End of Range Alarm Use this procedure to set whether the handset will alert you when you move beyond the range of the base or repeater. 1 Press menu. 2 Use the Vol + and - buttons on the side of the handset to select “End of Range Alarm.” 3 Press menu. 4 Use the Vol + and - buttons to select “On” or “Off.” 5 Press menu to save your setting. The system displays “Saved.” 6 Use the Vol + and - buttons to select “Exit.” 7 Press menu.
4 Using Your Telephone 52 Changing Handset Settings User’s Guide
A Troubleshooting If your Avaya 3920 Wireless Telephone is not performing to your expectations, try the suggestions provided in the following table. If you are still unable to resolve the problem, contact your telephone System Administrator. Do not attempt to service this unit yourself. All service must be done by qualified service personnel. Condition Suggestion Indicator does not light when handset is placed in the charging cradle.
User’s Guide A Troubleshooting SEARCHING... or OUT OF RANGE appears in the handset display. You may be at the range limit. Move back within the system range limit (for example, move closer to the base unit or a repeater.) Consider installing a repeater if you experience this condition frequently. Make sure there is power going to the base unit. Check the connection between the PARTNER ACS and the base unit. Determine the number associated with the telephone.
User’s Guide A Troubleshooting Echo during conversation Depending on the environment from which you are calling, such as a noisy area, a caller may experience echo if the volume control of the handset is set too high. Try lowering the volume on your handset. If that does not help, contact your authorized dealer. If you are using the speakerphone, turn off the speakerphone and try using the handset’s built-in microphone and ear piece. No dial tone.
A Troubleshooting 56 User’s Guide Telephone rings but there is no visual indication on the handset that there is an incoming call. Confirm that the telephone has been administered properly. See the Avaya 3920 Wireless Telephone Planning and Installation Guide for information on administering the Avaya 3920. You hear one or more beeps periodically. You are using repeaters, and the repeater confirmation tone is turned on.
B Specifications Specifications Base Unit Operating Temperature 0° to 50° C (+32° F to +122° F) Receive/Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output/Transmit Power 100 mW (+20 dBm) Power Requirements 120V from supplied AC adapter Size Width – 14 4/5 inches Depth – 10 4/5 inches Height – 4 2/5 inches Weight Approximately 14.3 oz.
User’s Guide B Specifications Specifications Repeater 58 Operating Temperature -10° to 50° C (+14° F to +122° F) Receive/Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output/Transmit Power 100 mW (+20 dBm) Power Requirements 120V from supplied AC adapter Size Width – 2 inches Depth – 6 inches Height – 9 inches Weight Approximately 5 oz.
C Accessories A list of accessories for the Avaya 3920 Wireless Telephone is provided in the following table. To order an accessory, contact your local Authorized Dealer or go to www.unidendirect.com/avaya.
C Accessories 60 User’s Guide
