TS6400 series Online Manual English
Contents Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Network. . . . . . . . . .
Loading Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Loading Originals on Platen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Supported Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 How to Detach / Attach the Document Cover. . . . . . . . . . . . . . . . . . . .
Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unsupported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Handling Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Printing from Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 Making Copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 Setting Items for Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339 Checking Network Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340 Restoring to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problems while Printing/Scanning from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . .
1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395 1303. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397 1304. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398 1313. . . . . . . . . . . . . .
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment. These must be observed for safe operation.
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Microsoft Edge is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution." "Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work. 2. Grant of Copyright License.
this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved.
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved. Use is subject to license terms below. This distribution may include materials developed by third parties.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
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Written by Joel Sherrill . COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software. THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
---------------------------2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
`You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.
Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license. 4. Contacts ----------There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: - Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be used to endorse or promote products derived from this software without specific prior written permission.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
* Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation or other materials provided with the distribution. * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the network name (SSID) and security protocol on the printer.
Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet.
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router • Make sure your device and the wireless router are connected. For details on checking these settings, see the manual supplied with the wireless router or contact its manufacturer.
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices connected to the printer using Wireless Direct cannot communicate with each other. • Firmware updates for the printer are not available while using Wireless Direct.
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct 34
Default Network Settings LAN Connection Defaults Item Default Network name(SSID) BJNPSETUP Wi-Fi security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 min.
*2 The password is specified automatically when the printer is turned on for the first time.
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For macOS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Check that printer is turned on. 2. Load three sheets of A4 or Letter-sized plain paper. 3. Press OK button on HOME screen. 4. Select Device settings and press OK button. 5. Select LAN settings and press OK button. 6. Select Print details and press OK button. 7. Select Yes and press OK button.
3-2-2 Link Quality Link quality 0 to 100 [%] 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK 3-2-11 TCP/IPv4
3-2-25 Stateless Prefix Length4 Stateless prefix length 4 XXX 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active/Inactive 3-2-34 Security Protocol Security method ESP/ESP & A
5 Other Settings Other settings – 5-1 Printer Name Printer name Printer name (Up to 15 alphanumeric characters) 5-2 Wireless Direct DevName Device name for wireless direct Device name for wireless direct (Up to 32 alphanumeric characters) 5-4 WSD Printing WSD printing setting Enable/Disable 5-5 WSD Timeout Timeout 1/5/10/15/20 [min] 5-6 LPD Printing LPD printing setting Enable/Disable 5-7 RAW Printing RAW printing setting Enable/Disable 5-9 Bonjour Bonjour setting Enable/Disab
7 Web Services Web Services – 7-1 Unsent Usage Logs Number of unsent usage logs 0 to 200 7-2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7-3 Web Service Status Registration status Not set/Disabled/Registration pending/Registered 7-4 Log Transmission Status Transmission result Not activated/Processing/Server error/Connection error/ Timeout error/Error/Awaiting server response/Active 7-5 Subscription Information Subscription Information Subscription agreement informat
Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change Wi-Fi connection method (infrastructure or Wireless Direct). • For Windows: ◦ See Changing the Connection Mode. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below. 1. Check that printer is turned on. 2.
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices directly without a wireless router) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly. Follow the procedure below to set up and use Wireless Direct. 1. Preparing the printer.
• The password is required when connecting a device to the printer. Depending on the device you are using, no password is required. • When you connect a Wi-Fi Direct compatible device to the printer, select the device name from your device. • To change the identifier (SSID) and the password, see below. Changing Wireless Direct Setting Connecting a smartphone/tablet/computer to the printer 1. Enable Wi-Fi function on smartphone/tablet/computer.
Note • The password is required when connecting smartphone/tablet/computer to the printer. 3. Select "DIRECT-XXXX-TS6400series" ("X" represents alphanumeric characters) on your smartphone/tablet/computer. Note • If "DIRECT-XXXX-TS6400series" does not appear on the list, Wireless Direct is not enabled. See Changing Printer Setting to Use Wireless Direct to enable Wireless Direct. 4. Enter Password on smartphone/tablet/computer. The smartphone/tablet/computer is connected to the printer.
A confirmation screen is displayed whether you want to display password information. When you select ON or OFF, the setting values for using the printer with Wireless Direct are displayed. The setting values for using the printer with Wireless Direct are displayed. • Change network name (SSID) Change the identifier (SSID) for Wireless Direct. The identifier (SSID) is the printer's name (device name) displayed on a Wi-Fi Direct compatible device. Follow the procedure below to change the identifier (SSID).
1. Select Auto update and press OK button. 2. Select Yes and press OK button. 3. To show the password, select ON and to hide the password, select OFF and press OK button. You can check the updated setting. • Connection request confirmation Change the confirmation screen setting when a Wi-Fi Direct compatible device is connecting to the printer. If you want the printer to display the screen to inform you a Wi-Fi Direct compatible device is connecting to the printer, select ON and press the OK button.
IJ Network Device Setup Utility (Windows) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 50
IJ Network Device Setup Utility IJ Network Device Setup Utility allows you to diagnose or repair the network status, and to perform printer settings on network.
Starting Up IJ Network Device Setup Utility Start up IJ Network Device Setup Utility as shown below. • In Windows 10, select Start > (All apps > ) > Canon Utilities > IJ Network Device Setup Utility. • In Windows 8.1 or Windows 8, select IJ Network Device Setup Utility on the Start screen to start IJ Network Device Setup Utility. If IJ Network Device Setup Utility is not displayed on the Start screen, select the Search charm and search for "IJ Network Device Setup Utility".
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function Follow the procedure below. 1. Start up IJ Network Device Setup Utility. 2. Check the displayed message and select Yes. 3.
Performing/Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 54
Canon IJ Network Device Setup Utility Screen Items on Canon IJ Network Device Setup Utility Screen Menus on Canon IJ Network Device Setup Utility Screen Items on Canon IJ Network Device Setup Utility Screen Toolbar Items on Canon IJ Network Device Setup Utility Screen The screen below appears when you start up IJ Network Device Setup Utility and select Printer Network Setup. Detected printers are listed on the screen and the items below are shown.
Appears after performing network setup and clicking Set to close the window. • Requires Setup Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings.... Performing/Changing Wi-Fi Settings • IP Address Overlap Indicates the IP address is duplicated to another printer.
Appears if the printer is used by IP address specified automatically. • Manual Appears if the printer is used by IP address specified manually. Note • If USB is selected from the pulldown menu on the toolbar, "-" is displayed. H: MAC Address Displays the MAC address of the detected printer. Note • If USB is selected from the pulldown menu on the toolbar, "-" is displayed. I: Device Name Displays the printer device name if it is registered.
D: Help menu Help Menu Items on Canon IJ Network Device Setup Utility Screen Toolbar This section describes items on Canon IJ Network Device Setup Utility Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu. B: Redetects printers. Note • This item has the same function as Update in the View menu. C: Stops detecting printers. Note • This item has the same function as Cancel in the View menu.
Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Performing/Changing Wi-Fi Settings Assigning Printer Information 59
Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Follow the procedure below to perform/change wired LAN settings. Note • For some models, you can perform network setup for a USB connected printer using IJ Network Device Setup Utility. Select USB on Switch View under the View menu to display printers for which you can perform setup. 1. Start up IJ Network Device Setup Utility. 2. Check the displayed message and select Yes. 3. Select Printer Network Setup on the displayed screen.
7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server. DHCP server functionality must be enabled on your router.
A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address. Enter the IP address and IP address prefix length.
Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown. • If you use a printer over the Wi-Fi, we highly recommend you perform security settings for Wi-Fi network using WPA/WPA2 from the viewpoint of security.
Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings A: Network Type: Select the Wi-Fi mode. ◦ Infrastructure Connects the printer to the Wi-Fi with a wireless router. ◦ Direct Connects the printer to wireless communication devices (smartphone or tablet) without a wireless router.
The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status. If you select a wireless router with Not Connected on Communication Status from the list, clicking Set displays the WPA/WPA2 or WEP setting screen for a wireless router.
Enter the IP address, subnet mask, and default gateway. • IPv6 settings Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection. • The setting items below are available only when Infrastructure is selected for Network Type:. If Direct is selected, all items are displayed in a gray out status and you cannot perform any settings.
D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.
Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon IJ Network Device Setup Utility screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available. 1. Start up IJ Network Device Setup Utility. 2. Check the displayed message and select Yes. 3. Select Printer Network Setup on the displayed screen. Detected printers are listed. 4.
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility.
List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using IJ Network Device Setup Utility. (You cannot perform settings for IPv6.
• TR9530 series • TS3300 series • E3300 series 71
Handling Paper, Originals, FINE Cartridges, etc.
Loading Paper Paper Sources Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 73
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). Rear tray You can load all supported paper such as plain paper and photo paper on the rear tray. Supported Media Types Cassette You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • When printing, select the correct page size and media type.
Loading Plain Paper / Photo Paper in Rear Tray You can load plain paper or photo paper. You can also load envelopes on the rear tray. Loading Envelopes in Rear Tray Important • If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP. 6. Slide right paper guide (D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). 7. Close feed slot cover (C) gently.
After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the LCD. 8. If page size and media type on LCD match size and type of paper loaded in rear tray, select OK. If not, select Change to change the settings in accordance with the size and type of the loaded paper. 9. Pull out the paper output tray (H) and open the paper output support (I).
Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality. The wrong paper settings may cause poor printout color quality or scratches on the printed surface.
Loading Plain Paper in Cassette You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading.
4. Slide paper guides (C) in front and (D) on right to open guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams. Note • Align the paper stack with the edge of the cassette as shown in the figure below.
If the paper stack is in contact with the protrusion (G), the paper may not be fed properly. 6. Slide front paper guide (C) to align it with paper stack. Align paper guide with where it clicks into place. 7. Slide right paper guide (D) to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note • Do not load sheets of paper higher than the load limit mark (H). • Keep the paper stack height below the tabs (I) of the paper guides.
8. Mount cassette cover (B) and insert cassette into printer. Push the cassette into the printer until it stops. 9. Pull out the paper output tray (J) and open the paper output support (K). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings.
Loading Envelopes in Rear Tray You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction.
3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up. 6. Slide right paper guide (D) to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly.
Note • Do not load envelopes higher than the load limit mark (E). 7. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the LCD.
8. If page size and media type shown on LCD match size and type of envelopes loaded in rear tray, select OK. If not, select Change to change the settings in accordance with the size and type of the loaded envelopes. 9. Pull out the paper output tray (F) and open the paper output support (G). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings.
Loading Originals Loading Originals on Platen Supported Originals How to Detach / Attach the Document Cover 89
Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Align the corner of the original with the alignment mark . Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break. Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. Do not put any pressure of 4.4 lb (2.
3. Close the document cover gently. Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan.
Supported Originals Item Types of originals Details • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Note • When loading a thick original such as a book on the platen, you can load it by removing the document cover from the printer.
How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover in portrait orientation and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover vertically as illustrated below.
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 95
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error message will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error message and take appropriate action. When Error Occurred Replacing Procedure When you need to replace a FINE cartridge, follow the procedure below. Important • Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The printer may not print properly if you touch them.
2. Open the scanning unit / cover. The FINE cartridge holder moves to the replacement position. Important • Do not touch the metallic parts or other parts inside the printer. 3. Remove the empty FINE cartridge. 1. Pick up the ink cartridge locking cover to open it. 2. Remove the FINE cartridge.
4. Prepare a new FINE cartridge. 1. Take new FINE cartridge out of its package and remove protective tape (C) gently. Important • Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The printer may not print properly if you touch them. 5. Install the FINE cartridge. 1. Insert the new FINE cartridge into the FINE cartridge holder. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot. 2.
6. Close the scanning unit / cover. To close the scanning unit / cover, hold it up once, then take it down gently. Caution • When closing the scanning unit / cover, be careful not to get your fingers caught. Note • If the error message appears on the LCD after the scanning unit / cover is closed, take appropriate action. When Error Occurred • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
Checking Ink Status on the LCD 1. Check that printer is turned on. 2. Press the OK button. Note • A symbol appears in the area A if there is any information about the remaining ink level. 3. Select Estimated ink levels. A symbol is displayed on top of the FINE Cartridge (area B) where there is a notification. The ink is running low. Prepare a new ink cartridge. The resulting print quality may not be satisfactory, if printing is continued under this condition.
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. It is used for cleaning to keep the printing clean. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. A small amount of ink is consumed when cleaning. Does black-and-white printing use color ink? Black-and-white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver.
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 102
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note • Check if ink remains in the FINE cartridge. Checking the Ink Status on the LCD • Check if the FINE cartridge is installed correctly.
Step2 Examine the nozzle check pattern. If there are missing lines or horizontal white streaks in the pattern: Step3 Clean the print head. From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For macOS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply.
When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Step Align the print head.
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette. Loading Plain Paper in Cassette 3. Press the OK button. 4.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks are present 2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.
If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed) The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette. Loading Plain Paper in Cassette 3.
Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette. Loading Plain Paper in Cassette 3. Press the OK button. 4.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem persists, replace the FINE cartridge. If the problem persists despite replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE Cartridge whose ink is low. • If ink runs out as the print head alignment sheet is printed, an error message appears on the LCD. When Error Occurred You need to prepare: two sheets of A4 or Letter-sized plain paper 1.
This takes about 4 to 5 minutes. Note • If automatic print head alignment fails, an error message appears on the LCD. When Error Occurred 8. When completion message appears, select OK. Note • If the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually. For Windows: You can also align the print head manually from a computer.
Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not as expected, as when printed ruled lines are misaligned. Note • For details on automatic print head alignment, see Aligning the Print Head. What you will need: three sheets of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Load three sheets of A4 or Letter-sized plain paper in cassette. Loading Plain Paper in Cassette 3. Press the OK button. 4.
9. Select OK. The input screen for head position alignment values is displayed. 10. Examine first patterns. In column A, find pattern in which streaks are least noticeable, select the number of that pattern, and then press the OK button. Note • If all patterns look different, choose the pattern in which vertical streaks are least noticeable. Subtle vertical streaks Noticeable vertical streaks • If all patterns look different, choose the pattern in which horizontal streaks are least noticeable.
11. Repeat these steps for columns B to J. 12. Check message and press the OK button. The second set of patterns is printed. 13. Examine second patterns. In column K, find pattern in which streaks are least noticeable, select the number of that pattern, and then press the OK button. Note • If all patterns look different, choose the pattern in which vertical streaks are least noticeable. Subtle vertical streaks Noticeable vertical streaks 14. Repeat these steps for columns L to M. 15.
Note • If all patterns look different, choose the pattern in which horizontal stripes are least noticeable. Subtle horizontal stripes Noticeable horizontal stripes 17. Repeat these steps for columns O to T. 18. When completion message appears, select OK.
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 119
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Press the OK button. 3. Select Maintenance. 4. Select Roller cleaning. The confirmation screen will appear. 5. Select Yes. 6.
The printer starts cleaning. The cleaning will be complete when the paper is ejected. 11. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Check that printer is turned on. 2. Press the OK button. 3. Select Maintenance. 4. Select Bottom plate cleaning. The confirmation screen will appear. 5. Select Yes. 6.
9. Load only this sheet of paper in the cassette with the ridges of the creases facing up and the edge of the half with no crease facing to the far side. 10. Mount cassette cover (A) and insert cassette into printer. 11. Pull out the paper output tray. 12. Press the OK button. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 13.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings f
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 126
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions. Warning • Users with cardiac pacemakers: This product emits a low-level magnetic flux.
In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. • Moving the printer Do not hold the printer by the cassette. Hold the printer by its sides and carry it with both hands. General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment.
• Do not place the printer on a thick rug or carpet. • Do not place the printer flush against a wall. Power Supply • Keep the area around the power outlet clear at all times so you can easily unplug the power cord if necessary. • Never remove the plug by pulling on the cord. General Notices • Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak. • Do not place anything on top of the printer.
Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10517 (Contains FCC Approved WLAN Module K30365, FCC Approved Bluetooth K30375) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
WEEE (EU&EEA) This regulation is only for European Union and EEA (Norway, Iceland and Liechtenstein). There is no information to inform here.
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High 133
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the print head and FINE Cartridge left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
9. Attach the protective material to the printer when packing the printer in the box.
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paintstick, or bleed if water or sweat comes in contact with the printed area.
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols 140
Main Components Front View Rear View Inside View Operation Panel 141
Front View A: Platen Load an original here. B: Document Cover Open to load an original on the platen. C: Operation Panel Use to change the settings of the printer or to operate it. The operation panel can be tilted. Operation Panel D: Cassette Load A4, B5, A5, or Letter-sized plain paper into the cassette, and insert it into the printer. Loading Plain Paper in Cassette E: Paper Guides Align with right/left/front sides of the paper stack. F: Cassette Cover Detach to load paper in the cassette.
H: Paper Output Support Open to support ejected paper. I: Status Bar Lights or flashes to indicate the printer is operating or when an error occurs. J: Paper Support Extend to load paper in the rear tray. K: Rear Tray Cover Open to load paper in the rear tray. L: Paper Guides Align with both sides of the paper stack. M: Feed Slot Cover Prevents anything from falling into the feed slot. Open it to slide the paper guides, and close it before printing. N: Rear Tray Load paper here.
Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Power Cord Connector Plug in the supplied power cord. C: Transport Unit Cover Open when removing jammed paper. D: Rear Cover Detach when removing jammed paper. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This can cause trouble.
Inside View A: Scanning Unit / Cover Scans originals. Also, lift and open it to replace a FINE cartridge or to remove jammed paper inside the printer. B: FINE Cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. C: Ink Cartridge Locking Cover Secures the installed FINE cartridge. D: FINE Cartridge Holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Operation Panel A: QR button/QR lamp When you press the QR button while the QR lamp is lit, the QR code will appear, giving you access to an online manual that explains the function that is in operation. Cost of connecting to Internet is to be born by the customer. B: Wireless connect button To set wireless router information in the printer directly from a smartphone or other such device (without having to do any procedures at the router), hold down this button.
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 147
Checking that Power Is On A screen appears in the LCD when the printer is turned on. Even if the display in the LCD is off, if the status bar is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The display in the LCD will turn off if the printer is not operated for about 10 minutes. To restore the display, either press a button on the operation panel or perform a print operation.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is displayed on the LCD, see When Error Occurred. • You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network. This feature is set to off by default.
Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default.
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. • The power plug/power cord is bent. • The power plug/power cord is worn. • The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, unplug the power cord and call for service.
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • Press the ON button and confirm that the status bar goes off and the display in the LCD disappears before unplugging the power cord. Unplugging the power cord while the status bar is lit/flashing or a screen is displayed in the LCD may cause drying or clogging of the print head and print quality may be reduced. 1. Press the ON button to turn the printer off. 2.
LCD and Operation Panel Pressing the OK button (B) on the operation panel displays the menu screen, which enables you to perform printer settings and maintenance. Selecting a Menu or Setting Item In a menu screen or settings screen, use the button (C) to select an item or option, and then press the OK button (B) to proceed with the procedure. To return to the previous screen, press the Back button (A). Example: Changing the setting for Prevent Abrasion. 1. Press OK button (B). 2.
4. Select Prevent paper abrasion and press the OK button (B). 5. Use button (C) to change setting and press OK button (B). Network Status Indication When you press the OK button, icons depicting the Wi-Fi setting and the network status indicate by the icon in the standby screen. If the icon appears on the LCD, it indicates that Wi-Fi is enabled and the printer is connected to the wireless router. Depending on the signal state, the icon will change.
Signal strength: 50 % or less The problem such as the printer cannot print may occur. Place the printer near the wireless router. Wi-Fi is enabled but the printer is not connected to the wireless router. Note • Wireless Direct is enabled. • Wi-Fi and Wireless Direct are disabled.
Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols when setting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the (Wireless connect) button on the operation panel toggles through the input modes in the order lowercase character.
After all the characters have been input, press the Start button. • To insert a space Either press the OK button without selecting any character, or switch to the symbol mode and then press the button 5 times. • To delete characters Press the Stop button.
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel 158
Changing Printer Settings from Your Computer (Windows) Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 159
Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails. 1. Open the printer driver setup window 2. Click Print Options... on the Page Setup tab The Print Options dialog box opens. 3. Change the individual settings If necessary, change the setting of each item, and then click OK.
Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Commonly Used Settings on the Quick Setup tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2. Set the necessary items From Commonly Used Settings on the Quick Setup tab, select the printing profile to be used and if necessary, change the settings after Additional Features.
In the Save Commonly Used Settings dialog box, click OK to save the print settings and return to the Quick Setup tab. The name and icon are displayed in Commonly Used Settings. Important • To save the page size, orientation, and number of copies that was set in each sheet, click Options..., and check each item. Note • When you re-install the printer driver or upgrade the printer driver version, the print settings that are already registered will be deleted from Commonly Used Settings.
Setting the Ink to be Used This feature enables you to specify the most appropriate FINE cartridge among installed FINE cartridges according to an intended use. 1. Open the printer driver setup window 2. Click Print Options... on the Page Setup tab The Print Options dialog box appears. 3. Select the FINE cartridge to be used from Print With Select the FINE cartridge to be used for printing and click OK. 4.
Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool. 1. Open Canon IJ Printer Assistant Tool 2. Perform power off Click Power Off. When the confirmation message appears, click OK. The printer power switches off.
Auto Power Off Specify the time from the list. When this time lapses without any operations from the printer driver or the printer, the printer is turned off automatically. 4. Apply the settings Click OK. When the confirmation message appears, click OK. The setting is enabled after this. When you want to disable this function, select Disable from the list according to the same procedure.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. Custom Settings 1. Open the Canon IJ Printer Assistant Tool 2. Check that the printer is on and then click Custom Settings The Custom Settings dialog box opens. Note • If the printer is off or if communication between the printer and the computer is disabled, an error message may appear because the computer cannot collect the printer status.
Do not detect mismatched paper settings when printing from a computer When you print documents from your computer, the paper settings in the printer driver and the paper information registered on the printer do not match, this setting disables the message display and allows you to continue printing. To disable detection of paper setting mismatches, select this check box. Ink Drying Wait Time You can set the length of the printer rest time until printing of the next page begins.
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 168
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Amount of extension as an example. 1. Check that printer is turned on. 2. Press OK button. 3. Select Device settings. 4. Select a setting item to adjust. The setting screen for the selected item is displayed. 5. Select a setting item. 6. Select a setting to specify.
Setting Items on Operation Panel 170
Setting Items on Operation Panel Items for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information 171
Print settings Select this setting item from Device settings in the menu screen which appears when you press the OK button. • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. • Amount of extension Selects the amount of image that extends off the paper when printing in borderless (full).
LAN settings Select this setting item from Device settings in the menu screen which appears when you press the OK button. Wi-Fi Wireless Direct Wi-Fi By selecting Wi-Fi from LAN settings, the following settings are available. To print the LAN settings, select Print details in the LAN settings and select Yes. Printing Network Settings Important • The network settings printout contains important information about your network. Handle it with care.
• Advanced mode Enables/disables Wi-Fi. • Wi-Fi setup Selects the setup method for Wi-Fi connection. ◦ Easy wireless connect Select if you specify the settings of the access point information to the printer directly from a device (e.g. smartphone, or tablet) without operating the wireless router. Follow the on-screen instructions of the connecting device for the setup procedure. ◦ Manual connect Select when you perform settings for Wi-Fi manually using the operation panel of the printer.
Connection Enabled (connected)/Disabled Network name(SSID) DIRECT-XXXXXXXXX XXXXXXXXXXXXXXXX (up to 32 characters) Password XXXXXXXXXX (10 characters) Wi-Fi security WPA2-PSK(AES) No. of devices connected now XX/XX IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX. XXX (12 characters) IPv6 link-local address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) MAC address (Wi-Fi) XXX. XXX. XXX.
Advanced • Set printer name Specifies the printer name. You can use up to 15 characters for the name. Note • You cannot use the same printer name as that already used for other LAN connected devices. • You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. • WSD setting Setting items when you use WSD (one of the network protocols supported in Windows). ◦ Enable/disable WSD Selects whether WSD is enabled or disabled.
Enables/disables LLMNR (Link-Local Multicast Name Resolution). Selecting Enable allows the printer to detect printer's IP address from the printer name without a DNS server. • IPP settings Selecting Enable allows you to print via the network with the IPP protocol. • PictBridge communication Setting items for printing from a PictBridge (Wi-Fi) compliant device. ◦ Enable/disable communication Selecting Enable allows you to print from a PictBridge (Wi-Fi) compliant device.
Other device settings Select this setting item from Device settings in the menu screen which appears when you press the OK button. • Key repeat When you select ON, numbers, characters and other choices can be displayed quickly by pressing the holding the button when you are entering the characters etc.
Language selection Changes the language for the messages and menus on the LCD.
Firmware update Select this setting item from Device settings in the menu screen which appears when you press the OK button. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • When you use this function, make sure the printer is connected to the Internet. Note • Only Check current version is available when Disable is selected for Advanced mode of Wi-Fi in LAN settings.
Reset setting Select this setting item from Device settings in the menu screen which appears when you press the OK button. You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings back to the default. • Settings only Sets the settings such as the paper size or media type back to the default. • Reset all Sets all settings you made to the printer back to the default.
Feed settings Select this setting item from Device settings in the menu screen which appears when you press the OK button. By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Web service setup Select this setting item from Web service setup in the menu screen which appears when you press the OK button. • Web service registration/Web service cancellation Registers/Deletes Web service usage to use the printer device information to/from PIXMA/MAXIFY Cloud Link. • Web service connection setup The following setting items are available. ◦ IJ Cloud Printing Center setup Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center.
ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the printer automatically to save electricity. Using Power Saving Function Using Duplex Printing Using Power Saving Function Follow the procedure below to use power saving function. 1. Check that printer is turned on. 2. Press the OK button. 3. Select Device settings. 4. Select Other device settings. 5. Select ECO settings. 6. Select Energy saving settings. 7. Specify settings as necessary.
2. Press the OK button. 3. Select Device settings. 4. Select Other device settings. 5. Select ECO settings. 6. Select Two-sided print settings. A confirmation screen will appear when the default setting for copying is set for two-sided printing. 7. Select ON or OFF to turn on/off two-sided printing.
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Check that printer is turned on. 2. Press the OK button. 3. Select Device settings. 4. Select Other device settings. 5. Select Quiet setting. 6. Select to turn it ON/OFF. When Quiet setting is turned on, it is possible to reduce the operating noise while printing is in progress.
System information Select this setting item from System information in the menu screen which appears when you press the OK button. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address (Wi-Fi) Displays the MAC address for Wi-Fi. • Root cert. thumbprint (SHA-1) Shows the root certification thumbprint (SHA-1) of the printer.
Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1. USB and the network can be used at the same time.
Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm) Optical resolution (horizontal x vertical) 1200 x 2400 dpi * Gradation (Input / Output) Gray: 16 bit/8 bit * Optical Resolution represents the maximum sampling rate based on ISO 14473. Color: RGB each 16 bit/8 bit Network Specifications Communication protocol SNMP, HTTP, TCP/IP (IPv4/IPv6) Wi-Fi Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.
macOS Operating System macOS 10.12.6 - macOS 10.15 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 191
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Page Sizes Paper Weight Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • Page sizes and media types differ depending on the country or region where the paper is sold.
• Light Fabric Iron-on Transfers • Dark Fabric Iron-on Transfers • Double sided Matte Paper Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Envelopes • T-Shirt Transfers • Greeting Card • Card Stock Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Note • When printing photos saved on a PictBridge (Wi-Fi) compliant device, you must specify the page size and media type.
• Hagaki • Hagaki 2 • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes • Minimum size: 2.17 x 3.51 in. (55.0 x 89.0 mm) • Maximum size: 8.50 x 26.61 in. (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range.
Paper Load Limit This section shows the paper load limits of the rear tray, the cassette, and the paper output tray. Paper Load Limits of Rear Tray and Cassette Paper Load Limit of Paper Output Tray Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name
Light Fabric Iron-on Transfers Dark Fabric Iron-on Transfers Double sided Matte Paper Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: 10 sheets) Approx.
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Using PIXMA/MAXIFY Cloud Link Paper Settings 199
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS 200
Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 201
Basic Printing Setup This section describes settings on the Quick Setup tab used for basic printing. Basic Printing Setup 1. Check that printer is turned on 2. Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings On the Quick Setup tab, use Commonly Used Settings to select from predefined print settings. When you select a print setting, the settings for Additional Features, Media Type, and Printer Paper Size automatically switch to the predefined values. 5.
Important • The print quality selections will differ depending on which print setting you select. 6. Select paper source For Paper Source, select Automatically Select, Rear Tray, or Cassette, whichever matches your purpose. Important • The paper source settings that can be selected may differ depending on the paper type and size.
7. Click OK The printer will now print using these settings. Important • When you select Always Print with Current Settings, the settings on the Quick Setup, Main, and Page Setup tabs are saved, and those settings are used in subsequent printings. • To register the current settings as a new preset, click Save... under Commonly Used Settings. Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error may occur.
From Paper Source, check the setting or select a new paper source. The current printer settings appear in Media Type and Page Size. 4. Apply settings To apply the printer settings to the printer driver, click Set. Note • If the Media type in Feed settings on the printer is set to IJ Hagaki, Hagaki K, or Hagaki (type), or if the Page size is set to 5"x7"(13x18), click Set to display the dialog box. Select the media type and paper size that match your purpose, and then click OK.
Paper Settings on the Printer Driver and the Printer (Media Type) When you use this printer, selecting a media type and paper size that matches the print purpose will help you achieve the best print results. Depending on the media type you are using, specify the media type settings on the printer driver or the printer's operation panel as described below. Canon genuine papers (Document Printing) Media name
Light Fabric Iron-on Transfers Light Fabric Iron-on Transfers LF Iron Dark Fabric Iron-on Transfers Dark Fabric Iron-on Transfers DF Iron Double sided Matte Paper Matte Photo Paper Matte Commercially available papers Media name Media Type in the printer driver Paper information registered on the printer Plain Paper (including recycled paper) Plain Paper Plain paper Envelopes Envelope Envelope T-Shirt Transfers T-Shirt Transfers Others Greeting Cards Inkjet Gr
Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Printer Paper Size in the printer driver Paper information registered on the printer Letter 8.5"x11" 22x28cm Letter Legal 8.
Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 209
Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
Setting the Number of Copies and Printing Order You can also set the number of copies on the Quick Setup tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3. Specify the print order Check the Print from Last Page check box when you want to print from the last page in order, and uncheck the check box when you want to print from the first page.
• Print from Last Page: /Collate: • Print from Last Page: /Collate: 4. Click OK When you perform print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing. You can also set borderless printing in Additional Features on the Quick Setup tab.
Click OK when the confirmation message appears. When a message prompting you to change the media type appears, select a media type from the list and click OK. 3. Check the paper size Check the Page Size list. When you want to change it, select another page size from the list. The list displays only sizes that can be used for borderless printing. 4. Adjust the amount of extension from the paper If necessary, adjust the amount of extension using the Amount of Extension slider.
Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems. However, the portion of the document extending off the paper range will not be printed and for this reason, the subjects around the perimeter of a photo may not be printed. When you are not satisfied with the result of borderless printing, reduce the amount of extension. The extension amount decreases as the Amount of Extension slider is moved to the left.
Scaled Printing 1. Open the printer driver setup window 2. Set scaled printing Select Scaled from the Page Layout list on the Page Setup tab. 3. Select the paper size of the document Using Page Size, select the page size that is set with your application software. 4. Set the scaling rate by using one of the following methods: • Select a Printer Paper Size When the printer paper size is smaller than the Page Size, the page image will be reduced.
Directly type in a value into the Scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click OK When you perform print, the document will be printed with the specified scale. Important • When the application software which you used to create the original has the scaled printing function, configure the settings on your application software. You do not need to configure the same setting in the printer driver.
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select Page Layout from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver. 3. Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list. 4.
Page Layout To change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, check this check box. 5. Complete the setup Click OK on the Page Setup tab. When you perform print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Duplex Printing You can also set duplex printing in Additional Features on the Quick Setup tab. Performing Automatic Duplex Printing You can perform the duplex printing without having to turn over the paper. 1. Open the printer driver setup window 2. Set automatic duplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked. 3. Select the layout Select Normal-size, Fit-to-Page, Scaled, or Page Layout from the Page Layout list. 4.
Use normal-size printing Print without reducing the page. Use reduced printing Reduce the page slightly during printing. 5. Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings. To change the setting, select another stapling side from the list. 6. Set the margin width If necessary, click Specify Margin... and set the margin width, and then click OK. 7. Complete the setup Click OK on the Page Setup tab.
3. Select the layout Select Normal-size, Fit-to-Page, Scaled, or Page Layout from the Page Layout list. 4. Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings. To change the setting, select another stapling side from the list. 5. Set the margin width If necessary, click Specify Margin... and set the margin width, and then click OK. 6. Complete the setup Click OK on the Page Setup tab.
• After printing the front page, there is an ink drying wait time before starting to print the back page (Operation stops temporarily). Do not touch the paper during this time. You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool.
Setting Up Envelope Printing 1. Load envelope on the printer 2. Open the printer driver setup window 3. Select the media type Select Envelope from Commonly Used Settings on the Quick Setup tab. 4. Select the paper size When the Envelope Size Setting dialog box is displayed, select Envelope Com 10, Envelope DL, Yougata 4 4.13"x9.25", or Yougata 6 3.86"x7.48", and then click OK. 5. Set the orientation To print the addressee horizontally, select Landscape for Orientation.
6. Select the print quality Select High or Standard that matches your purpose for Print Quality. 7. Click OK When you perform print, the information is printed on the envelope. Important • When you perform envelope printing, guide messages are displayed. To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the View Printer Status button on the Maintenance tab, and start the Canon IJ Status Monitor.
Printing on Postcards 1. Load postcard on the printer 2. Open the printer driver setup window 3. Select commonly used settings Display the Quick Setup tab, and for Commonly Used Settings, select Standard. 4. Select the media type For Media Type, select Ink Jet Hagaki (A), Ink Jet Hagaki, Hagaki K (A), Hagaki K, Hagaki (A), or Hagaki. Important • This printer cannot print on postcards that have photos or stickers attached.
8. Click OK When you perform printing, the data will be printed onto the postcard. Important • When printing on media other than postcards, load the media according to usage method of that media, and click Start Printing.
Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use (Printer Driver) 228
Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer. Because different printers support different data formats, you need a printer driver that supports your printer.
Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1. Select print command from application software The Print command can generally be found in the File menu. 2.
Canon IJ Status Monitor The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the images, icons, and messages in the status monitor. Launching the Canon IJ Status Monitor The Canon IJ Status Monitor launches automatically when print data is sent to the printer. When launched, the Canon IJ Status Monitor appears as a button on the task bar. Click the button of the status monitor displayed on the task bar. The Canon IJ Status Monitor appears.
In such cases, take the appropriate action as described.
Checking Ink Status from Your Computer You can check the remaining ink level and the FINE cartridge types for your model. 1. Open the printer driver setup window 2. Launching the Canon IJ Status Monitor On the Maintenance tab, click View Printer Status. 3. Display Estimated ink levels Ink status is displayed as an illustration. Note • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer.
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Depending on the document type to be printed, the paper feed method specified in the printer driver may not operate correctly. If this happens, open the printer driver setup window from the Print dialog box of the application software, and check the setting in the Paper Source field on the Main tab.
3. 4. 5. 6. 7. Set the Page Layout that you want, and then click OK to close the window. Without starting printing, close the Print dialog box. Open Word's Print dialog box again. Open the printer driver setup window and click OK. Start printing. • If bitmap printing is enabled in Adobe Illustrator (Adobe Systems Incorporated), printing may take time or some data may not be printed. Print after unchecking the Bitmap Printing check box in the Print dialog box.
Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 236
Quick Setup Tab Description The Quick Setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly Used Settings The names and icons of frequently used printing profiles are registered. When you select a printing profile according to the purpose of the document, settings that match the purpose are applied.
If Page Size, Orientation, and Copies were set from the application software, those settings have priority. Envelope If you select this setting for printing an envelope, Media Type is set automatically to Envelope. In the Envelope Size Setting dialog box, select the size of the envelope to be used. Greeting Card When selected for printing a greeting card, the Media Type is automatically set to Inkjet Greeting Card. The Print Quality is also set to High, and a check-mark is added to Borderless Printing.
and click Specify.... Then in the Page Layout Printing dialog box that appears, specify the Page Order. Duplex Printing Selects whether to print the document on both sides or one side of a sheet of paper. To change the staple side or the margins, set the new values from the Page Setup tab. Borderless Printing Performs borderless printing without any margins on the paper. With the borderless printing function, the document to be printed is enlarged, so that it extends slightly off the paper.
Landscape Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box. To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Print Quality Selects your desired printing quality.
Important • If you log on with a different user name, the settings that were set when this function was enabled are not reflected in the print settings. • If a setting was specified on the application software, it has priority. Printer Media Information... Displays Printer Media Information dialog box. You can check the printer settings and apply the checked settings to the printer driver. Defaults Restores all the settings you have changed to their default values.
setting is not applied when the printing profile is selected. Instead the printer prints with the print orientation specified with the application software. Save the copies setting Saves the Copies setting to the printing profile in Commonly Used Settings. To apply the saved copies setting when the printing profile is selected, check this check box. If this check box is unchecked, the copies setting is not saved, and consequently the Copies setting is not applied when the printing profile is selected.
Setting Paper Dimensions (Custom Size) Setting a Page Size and Orientation Switching the Paper Source to Match the Purpose Setting the Number of Copies and Printing Order 243
Main Tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper. You can check an overall image of the layout. The printer illustration shows how to load paper to match the printer driver settings.
Print Quality Selects your desired printing quality. Select one of the following to set the print quality level that is appropriate for the purpose. Important • Depending on the Media Type settings, the same print results may be produced even if the Print Quality is changed. High Gives priority to print quality over printing speed. Standard Prints with average speed and quality. Draft This setting is appropriate for test printing.
Custom dialog box Set the quality level, and select the desired print quality. Quality You can use the slider bar to adjust the print quality level. Important • Certain print quality levels cannot be selected depending on the settings of Media Type. Note • The High, Standard, or Draft print quality modes are linked with the slider bar. Therefore when the slider bar is moved, the corresponding quality and value are displayed on the left.
Contrast Adjusts the contrast between light and dark in the image to be printed. Moving the slider to the right increases the contrast, moving the slider to the left decreases the contrast. You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. Matching Tab Allows you to select the method for adjusting colors to match the type of document to be printed.
Page Setup Tab Description The Page Setup tab allows you to determine how a document is to be arranged on the paper. Also, this tab allows you to set the number of copies and the order of printing. If the application which created the document has a similar function, set them with the application. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper. You can check an overall image of the layout.
To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally. Printer Paper Size Selects the size of paper actually loaded into the printer.
Page Layout Multiple pages of document can be printed on one sheet of paper. Specify... Opens the Page Layout Printing dialog box. Click this button to set details on page layout printing. Tiling/Poster This function enables you to enlarge the image data and divide the enlarged data into several pages to be printed. You can also glue together these sheets of paper to create large printed matter, such as a poster. Specify... Opens the Tiling/Poster Printing dialog box.
Important • If the application used to create your document has a similar function, specify the number of copies with the application without specifying it here. Print from Last Page Check this check box when you want to print from the last page in order. If you do this, you do not need to sort the pages into their correct order after printing. Uncheck this check box to print your document in normal order, starting from the first page.
Preview Icon Shows the settings made on the Page Layout Printing dialog box. You can check what the print result will look like before you actually print the data. Page Layout Specifies the number of document pages to fit on one sheet. Page Order Specifies the document orientation to be printed on a sheet of paper. Page Border Prints a page border line around each document page. Check this check box to print the page border line.
Booklet Printing dialog box This dialog box allows you to set how to bind the document as a booklet. Printing only on one side and printing a page border, can also be set in this dialog box. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver. Preview Icon Shows the settings made on the Booklet Printing dialog box. You can check what the document will look like when printed as a booklet.
Print Options dialog box Makes changes to print data that is sent to the printer. Depending on the environment, this function may not be available. Disable ICM required from the application software Disables the ICM function required from the application software. When an application software uses Windows ICM to print data, unexpected colors may be produced or the printing speed may decrease. If these problems occur, checking this check box may resolve the problems.
Print after creating print data by page The print data is created in page units, and printing starts after the processing of one page of print data is complete. If a printed document contains unintended results such as streaks, selecting this check box may improve the results. Important • Uncheck this check box under normal circumstances. Prevention of Print Data Loss You can reduce the size of the print data that was created with the application software and then print the data.
Define Stamp... Opens the Stamp Settings dialog box. You can check the details of a selected stamp or save a new stamp. Place stamp over text Sets how the stamp is to be printed over the document. Check the Stamp check box to enable this. Check this check box to print a stamp over the printed document page. The printed data may be hidden behind the stamp. Uncheck this check box to print the document data over the stamp. The printed data will not be hidden behind the stamp.
• For Date/Time/User Name, the creation date/time and user name of the printed object are displayed in Stamp Text. If necessary, change the settings of TrueType Font, Style, Size, and Outline. You can select the color of the stamp by clicking Select Color.... When Stamp Type is Text or Date/Time/User Name Stamp Text Specifies the stamp text string. Up to 64 characters can be entered. For Date/Time/User Name, the creation date/time and user name of the printed object are displayed in Stamp Text.
Placement Tab The Placement tab allows you to set the position where the stamp is to be printed. Preview Window Shows the status of the stamp configured in each tab. Position Specifies the stamp position on the page. Selecting Custom from the list allows you to enter values for the X-Position and Y-Position coordinates directly. You can also change the stamp position by dragging the stamp in the preview window. Rotation Specifies the angle of rotation for the stamp.
Preview Window Shows the status of the bitmap set on the Background tab. File Specifies the name of the bitmap file to be used as the background. Select File... Opens the dialog box to open a file. Click this button to select a bitmap file (.bmp) to be used as the background. Layout Method Specifies how the background image is to be placed on the paper. When Custom is selected, you can set coordinates for X-Position and Y-Position.
Setting a Page Size and Orientation Perform Borderless Printing Fit-to-Page Printing Scaled Printing Page Layout Printing Tiling/Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp/Background Printing 260
Maintenance Tab Description The Maintenance tab allows you to start the Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer. View Printer Status Starts the Canon IJ Status Monitor. Perform this function when you want to check the printer status and how a print job is proceeding. About Opens the About dialog box.
Important • If the font for displaying the language of your choice is not installed in your system, the characters will be garbled.
Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the images, icons, and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen display of printer status The status monitor displays the printer status in real-time. You can check the progress of each document to be printed (print job).
Document Name Name of the document being printed. Owner Owner's name of the document being printed. Printing Page Page number of current page and the total page count. Display Print Queue The print queue, which controls the current document and documents waiting to be printed. Cancel Printing Cancels printing. Estimated ink levels Displays FINE cartridge types and estimated ink levels as images.
Remote UI menu You are able to open the printer's Remote User Interface. You are able to check the printer status and run maintenance functions on the printer when connected to and using it through a network. Note • When the printer is being used via USB connection Remote UI will not display. Printer Information Allows you check detailed information, such as the printer status, the print progress, and remaining ink levels. Maintenance Allows you to run printer maintenance and change printer settings.
Installing the MP Drivers You can access our web site through the Internet and download the latest MP Drivers for your model. 1. Start the installer Double-click the icon of the downloaded file. The installation program starts. Important • A confirmation/warning dialog box may appear when starting, installing or uninstalling software. This dialog box appears when administrative rights are required to perform a task.
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide 267
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) 268
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • The default display setting is different between, when you print from Smartphone/tablet, when you print from Windows, and when you print from macOS.
• When you insert the cassette: Paper size is detected and set automatically in the printer. * You can load only plain paper in the cassette.
Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the choices below may not be displayed. Print on set paper Select if you want to print on the paper loaded without changing the paper settings.
Feed settings • When you print from Windows: The message which prevents misprinting is disabled by default. To change the setting: Changing the Printer Operation Mode • When you print from macOS: The message which prevents misprinting is enabled by default.
Copying Making Copies Reducing/Enlarging Copies Basics Two-Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 273
Making Copies This section describes the basic procedure to perform standard copying. 1. Check that printer is turned on. 2. Load paper. 3. Load original document on platen. 4. Confirm the page size and color mode. Note • To change the paper position, color mode and other settings, press the OK button. Select Copy settings to display the desired setting item. Setting Items for Copying 5. Use the button to specify the number of copies.
Setting Items for Copying You can change the copy settings such as the page position, color mode, and intensity. Press the OK button and select Copy settings. Use the button to set the number of copies, paper source, color mode, then press the OK button. Use the button to select Others when adjusting other settings, then press the OK button. Note • The setting currently specified appears in the selected state.
Select whether to perform duplex copying. Two-Sided Copying Note This item appears when A4 or Letter is selected. ◦ Layout Select whether to copy two pages onto a single page. Copying Two Pages onto Single Page Note This item appears when A4 or Letter is selected. • Copy intensity Change the intensity (brightness). Note • If you select Intensity: Auto, load the original on the platen. • Enlarge/Reduce Select the reduction/enlargement method.
Scanning Scanning from Computer (macOS) Scanning from Computer (Windows) 277
Scanning from Computer (Windows) Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning Using Application Software (ScanGear) Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 278
Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files 279
IJ Scan Utility Features Use IJ Scan Utility to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos. Note • For details on the IJ Scan Utility main screen, see IJ Scan Utility Main Screen.
Note • To set the applications to integrate with, see Settings Dialog Box.
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (scan areas) in whole image view of ScanGear (scanner driver), and then scan again. Photos with a whitish background Items printed on white paper, hand-written text, business cards, and other unclear items Thin items Thick items 1. Make sure scanner or printer is turned on. 2.
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan Utility. 3. To specify the paper size, resolution, PDF settings, etc., click Settings..., and then set each item in the Settings dialog box.
Creating/Editing PDF Files You can create PDF files by scanning items placed on the platen. Add, delete, rearrange pages or make other edits in the created PDF files. Important • You can create or edit up to 100 pages of a PDF file at one time. • Only PDF files created or edited in IJ Scan Utility or IJ PDF Editor are supported. PDF files created or edited in other applications are not supported. Note • • • • You can also create PDF files from images saved on a computer.
5. Click (Scan) on Toolbar. Scanning starts. Note • To open a file saved on the computer, click Open... from the File menu, and then select the file you want to edit. • You can switch the view with the Toolbar buttons. For details, see PDF Edit Screen. 6. Add pages as needed. When scanning and adding more items: Place items, and then click (Scan) on the Toolbar. When adding existing images or PDF files: Click (Add Page) on the Toolbar.
When deleting pages: Click the page you want to delete, and then click (Delete Page) on the Toolbar. Note • These buttons appear when two or more pages have been created. 8. Select Save As... in File menu. The Save dialog box appears. 9. Specify save settings. Save Dialog Box (PDF Edit Screen) 10. Click Save. The PDF file is saved. Note • When a password-protected PDF file is edited, the passwords will be deleted. Reset the passwords in the Save dialog box.
Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Important • Available functions and settings vary depending on your scanner or printer.
What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from IJ Scan Utility or applications that are compatible with the standard TWAIN interface. (ScanGear is a TWAIN-compatible driver.) Features Specify the document type, output size, and other settings when scanning documents and preview scan results.
Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.
Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from IJ Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment. Starting from IJ Scan Utility 1. Start IJ Scan Utility.
Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important • The following types of documents may not be scanned correctly. In that case, click on the Toolbar to switch to whole image view and scan.
Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important • Preview is not available when scanning from the ADF.
Note • Colors are adjusted based on the document type selected in Select Source. 4. Set Destination. Note • Skip ahead to Step 7 if an ADF option is selected in Select Source. 5. Set Output Size. Output size options vary with the selected Destination. 6. Adjust cropping frames (scan areas) as needed. Adjust the size and position of the cropping frames on the preview image. Adjusting Cropping Frames (ScanGear) 7. Set Image corrections as needed. 8. Click Scan. Scanning starts.
ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab 294
Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note • The displayed items vary by document type and view. • Preview is not available when scanning from the ADF (Auto Document Feeder). (1) Settings and Operation Buttons Select Source Photo (Color) Scan color photos. Magazine (Color) Scan color magazines.
Document (Color) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in color. Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • When you select a document type, the unsharp mask function will be active.
"OCR software" is software that converts text scanned as an image into text data that can be edited in word processors and other programs. Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely. In thumbnail view: Drag the mouse over a thumbnail to display a cropping frame. When a cropping frame is displayed, the portion within the cropping frame will be scanned.
Deleting: Select the output size you want to delete in Output Size List, and then click Delete. Click Save to save the items listed in Output Size List. Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note • Save up to 10 items. • An error message appears when you enter a value outside the setting range. Enter a value within the setting range.
Correct gutter shadow Corrects shadows that appear between pages when scanning open booklets. Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes.
• The image returns to its original state when you preview again. (Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area. The scan area is reduced every time you click this button if there are croppable areas within the cropping frame.
When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. Focus Frame (thick blue outline): The displayed settings will be applied. Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously.
Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be created per image. In whole image view, multiple cropping frames can be created.
Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Important • The displayed items vary depending on your model, document type, and view. • The preview function is not available when scanning from the ADF (Auto Document Feeder).
Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List. Note • You can set Add/Delete... in Favorite Settings after preview. • Save up to 10 items. Input Settings Specify the input settings such as the document type and size.
Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning. Note • When scanning starts, the progress appears. To cancel the scan, click Cancel. • When scanning is completed, a dialog box prompting you to select the next action may appear. Follow the prompt to complete.
In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse. (Move Image) Allows you to drag the image until the part you want to see is displayed when an image enlarged in the Preview area does not fit in the screen.
(Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified. Turns the cropping frames into thick broken lines and applies the settings to all of them. (Remove Cropping Frame) Removes the selected cropping frame.
Note • When multiple images are previewed, different outlines indicate different selection status. Focus Frame (thick blue outline): The displayed settings will be applied. Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously. To select multiple images, click them while pressing the Ctrl key. Unselected (no outline): The settings will not be applied.
General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to the winnt folder for security reasons. Contact the computer's • • • • administrator for help. Some computers (including laptops) connected to the machine may not resume correctly from standby mode.
• When scanning Platen size images into Microsoft Office 2003 (Word, Excel, PowerPoint, etc.), click Custom Insert in the Insert Picture from Scanner or Camera screen. Otherwise, images may not be scanned correctly. • When scanning images into Microsoft Office 2007/Microsoft Office 2010 (Word, Excel, PowerPoint, etc.), use Microsoft Clip Organizer. • Images may not be scanned correctly in some applications. In that case, increase the operating system's virtual memory and retry.
Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 311
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break. Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. Do not put any pressure of 4.4 lb (2.
Important Important • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format. Multiple items: Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and items, and between items. Portions placed on the diagonally striped area cannot be scanned. : 0.4 inch (1 cm) or more Note • Place up to 12 items.
Network Scan Settings You can connect your scanner or printer to a network to share it among multiple computers. Important • Multiple users cannot scan at the same time. Note • Complete the network settings of your scanner or printer beforehand by following the instructions on our website. • With network connection, scanning takes longer than USB connection. Complete the following settings to enable scanning over a network.
Windows 7: From the Start menu, click All Programs > Canon Utilities > IJ Network Scanner Selector EX2 > IJ Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears. In that case, skip ahead to Step 3. 2. In the notification area on the desktop, right-click (IJ Network Scanner Selector EX2), then select Settings.... The Scan-from-PC Settings screen appears. 3. Select your scanner or printer from Scanners.
Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then reopen it and try selecting again. MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved, see Network Communication Problems.
Frequently Asked Questions Network Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Cannot Print or Connect For other questions about network, click here.
Scanning Problems (Windows) Scanning Problems (macOS) Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (macOS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer During Setup Cannot Find Printer while Using Wi-Fi Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer Du
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use.
Printing/Scanning from Smartphone/Tablet Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Cannot Find Printer from Smartphone/Tablet while Using Bluetooth Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level A
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 321
Cannot Find Printer on Network Cannot Find Printer During Setup While using printer: Cannot Find Printer while Using Wi-Fi 322
Cannot Find Printer During Setup If you cannot find the printer on network during setup, check the following. When you complete all the checking, try to set up from the beginning. Items to check for Wi-Fi: When connecting the printer to Wi-Fi, check/respond to all the items in [Step 1], and try to set up from the beginning. If you still cannot set up the printer properly, try the items in [Step 2] and try to set up from the beginning.
It may take a while for the network device to become ready for use once they are turned on. Proceed once the network devices such as router are ready for use. 2. Check if the printer is turned on If printer is not turned on, turn on the power. If the printer is on, turn them off and on again. Proceed once you complete checking the power status above. 2. Check PC network connection Can you view any web pages on your computer? Make sure the computer and network device (wireless router, etc.
If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2]. Step 2 Solve the Problem, Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility. Download IJ Network Device Setup Utility from the below page, and install it on your computer. Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to starting up IJ Network Device Setup Utility.
Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Important • Check the orientation and insertion angle of the "Type-B" connector and connect to the printer.
2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers downloaded in step 1.
Cannot Find Printer while Using Wi-Fi First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
To check the network name (SSID) set for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. • Display on the LCD. LAN settings • Print the network settings. Printing Network Settings Check4 Make sure the printer is not placed too far away from the wireless router. If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place the printer and wireless router close to each other.
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 330
Printer Suddenly Stopped Working for Some Reason First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Check2 Is the printer connected to the wireless router? Use the icon on the LCD when OK button is pressed to check the connection status between the printer and wireless router. If the printer. Check3 icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the Make sure the printer and wireless router network settings match. Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are identical with those of the wireless router.
Make sure channel set on wireless router is a usable channel as confirmed in the previous check. Check7 If it is not, change the channel set on the wireless router. Check8 Make sure security software's firewall is off. If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Printing Network Settings Have you entered the proper password specified for the Wireless Direct? Check4 To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. • Display on the LCD. LAN settings • Print the network settings. Printing Network Settings Check5 Make sure the printer is not placed too far away from the device.
Network Key (Password) Unknown Use the IJ Network Device Setup Utility to diagnose and repair network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2Personal). • Using WEP The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
If using WPA/WPA2 key or a password, make sure encryption key for computer, network device, and printer matches key set for wireless router. Check3 The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer. For details, see Setting an Encryption Key.
Other Network Problems Checking Network Information Restoring to Factory Defaults 339
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings • Print the network settings.
3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt from Start. 2. Type the ping command and press Enter. The ping command is as follows: ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device.
3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings • Print the network settings.
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. Initialize the network setting using the printer's operation panel.
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet 344
Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method.
To check the current network settings of the printer, print out the network setting information of the printer. Printing Network Settings Note • If you have a computer, IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check1 Check the power status of printer and other devices (smartphone or tablet). Turn on the printer or devices. If the power is already turned on, cycle the power switch. Check2 Is Wireless Direct enabled? From the setup menu, select Device settings > LAN settings > Wireless Direct > Advanced mode in this order and enable it.
If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other. Check7 Make sure 5 devices are already connected. Wireless Direct does not allow more than 5 devices to be connected.
Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory 349
Printer Does Not Print Make sure printer is turned on. Check1 Make sure the status bar or LCD is lit. If not, make sure the printer is securely plugged in and press ON button to turn on. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. Wait until printing starts. Make sure that the cassette is correctly inserted. Check2 If there is an object under the printer, the cassette cannot be correctly inserted and paper may not be correctly fed.
Make sure paper settings match information set for rear tray or cassette. Check4 If the paper settings do not match the information set for the rear tray or the cassette, an error message appears on the LCD. Follow the instructions on the LCD to solve the problem. Note • You can select whether the message which prevents misprinting is displayed.
Important • Selecting On for Prevention of Print Data Loss may reduce print quality. • After printing is completed, select Off for Prevention of Print Data Loss. Check8 If printing from your computer, restart the computer. Restart the computer and try printing again.
Ink Does Not Come Out Check1 Make sure of the estimated ink levels in the FINE cartridges. When a FINE cartridge runs out of ink, replace empty FINE cartridges with a new one. Checking Ink Status on the LCD Replacing a FINE Cartridge Check2 Is the FINE cartridge installed properly? • Check that there is no orange tape left on the FINE cartridge. If the orange tape remains on the FINE cartridge, peel it off.
After cleaning the print head, print the nozzle check pattern and check the result. • For Windows: Clean the print head • For macOS: Clean the print head If it does not improve, go to the next step. Step3 Clean the print head again. After cleaning the print head again, print the nozzle check pattern and check the result. If it still does not improve, go to the next step. Step4 Clean the print head deeply. After cleaning the print head deeply, print the nozzle check pattern and check the result.
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray, see What to Do When Paper Is Jammed to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Note • If the feed slot cover is opened, close it slowly. • If the problem occurs immediately after removing the jammed paper from the rear side of the printer, see below. Removing Jammed Paper from Rear Side Check7 Clean paper feed roller.
See Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
Note • When printing from a PictBridge (Wi-Fi) compliant device, set the print quality setting using the operation panel. This setting cannot be made on the PictBridge (Wi-Fi) compliant device. Check3 If problem is not resolved, check also the sections below.
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong 360
White Streaks Appear Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Make sure of the estimated ink levels in the FINE cartridges. When a FINE cartridge runs out of ink, replace empty FINE cartridges with a new one. Checking Ink Status on the LCD Replacing a FINE Cartridge Check3 Is the FINE cartridge installed properly? • Check that there is no orange tape left on the FINE cartridge. If the orange tape remains on the FINE cartridge, peel it off.
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. Step1 Print the nozzle check pattern. After printing the nozzle check pattern, examine the pattern. • For Windows: Printing a Nozzle Check Pattern • For macOS: Printing a Nozzle Check Pattern If the pattern is not printed correctly, go to the next step. Step2 Clean the print head. After cleaning the print head, print the nozzle check pattern and check the result.
Refer to the instruction manual supplied with the paper for detailed information on the printable side. • When copying, see also the sections below: Check6 Is platen glass dirty? Clean the platen glass. Cleaning Platen and Document Cover Check7 Make sure original is properly loaded on platen. When you load the original on the platen, load it with the side to be copied facing down.
Colors Are Unclear Check1 Is nozzle check pattern printed properly? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. Step1 Print the nozzle check pattern. After printing the nozzle check pattern, examine the pattern. • For Windows: Printing a Nozzle Check Pattern • For macOS: Printing a Nozzle Check Pattern If the pattern is not printed correctly, go to the next step. Step2 Clean the print head.
Replacing a FINE Cartridge For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven. Check2 Make sure of the estimated ink levels in the FINE cartridges. When a FINE cartridge runs out of ink, replace empty FINE cartridges with a new one. Checking Ink Status on the LCD Replacing a FINE Cartridge Check3 Is FINE cartridge installed properly? • Check that there is no orange tape left on the FINE cartridge.
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually. Aligning the Print Head Manually Check3 Increase print quality and try printing again.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height before printing. This may improve the print result.
• From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK. 5. Check message and select OK. • From computer (macOS): Adjust the setting to prevent paper abrasion from Remote UI. Opening Remote UI for Maintenance If brightness is set low, increase brightness setting and try printing again.
Note • To prevent staining inside the printer, be sure to set the correct paper size. Check9 Set longer ink drying time. This allows the printed surface to dry, preventing smudges and scratches. • For Windows: 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK. 5. Check message and select OK.
Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note • The direction or pattern of the vertical lines (A) may vary depending on the image data or the print setting. • This printer performs automatic cleaning when necessary to keep printouts clean.
Scanning Problems (Windows) Scanning Problems 372
Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start 373
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 Connect the USB cable to a different USB port on the computer. If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 3 Check 4 With network connection, check the connection status and reconnect as needed. Check 5 Restart the computer.
ScanGear (Scanner Driver) Does Not Start Check 1 Make sure MP Drivers is installed. If not installed, install MP Drivers from the Setup CD-ROM or our website. Check 2 Select your scanner or printer on the application's menu. Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note • The operation may differ depending on the application. • Use the WIA driver when scanning from a WIA-compliant application.
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 376
Printer Does Not Turn On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn on again. The Power Cord Connector is slightly diagonal. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Printer Turns Off Unexpectedly or Repeatedly Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the setting from the operation panel: 1. Check that printer is turned on. 2. Press OK button on HOME screen. LCD and Operation Panel 3. Select Device settings and press the OK button. 4.
4. Select OK. 5. Select OK on the displayed screen. The setting to shut off the power automatically is disabled. Note • See below for details on how to disable the setting from ScanGear (scanner driver).
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note • If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of Full-Speed or Low-Speed. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Important • Check the orientation and insertion angle of the "Type-B" connector and connect to the printer. The USB Port is slightly diagonal. For details, refer to the instruction manual supplied with the USB cable.
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Back button repeatedly until the HOME screen is displayed. 2. Press OK button on HOME screen. 3. Press button 3 times and press OK button. 4. Press button 6 times and press OK button. 5. Use button to select language for LCD and press OK button. The desired language appears on the LCD. 6. Press OK button.
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) 383
Failed to MP Drivers Installation (Windows) If the MP Drivers were not installed correctly, make sure that all Windows Updates have been applied. If all Windows Updates have not been applied, apply all Windows Updates. After confirming Windows Update, perform the following operations to install the MP Drivers. 1. Open screen to uninstall MP Drivers. For Windows 10: Select Settings > Apps. For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2.
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers in advance. Download the latest MP Drivers for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers according to the specified installation procedure. Note • The network settings on the printer are not affected, so the printer can be used on the network without redoing settings.
Errors and Messages When Error Occurred Message (Support Code) Appears 386
When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's LCD: For details on how to resolve errors with Support Codes, see List of Support Code for Error.
For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the printer's LCD, see below. Message Appears on Printer's LCD If a message appears on the computer, see below.
Writing Error/Output Error/Communication Error (Windows) If the status bar is off and nothing is displayed on printer's LCD, make sure printer is plugged in and turn on. Check1 Check2 Make sure printer is properly connected to computer. If you are using a USB cable, make sure it is securely connected to both the printer and the computer.
Other Error Messages (Windows) Check If an error message appears outside printer status monitor, check the following: • "Could not spool successfully due to insufficient disk space" Delete any unnecessary files to increase the amount of free space on the disk. • "Could not spool successfully due to insufficient memory" Close other applications to increase the available memory. If you still cannot print, restart your computer and retry the printing.
List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the printer's LCD and computer screen and take the appropriate action in response.
• 6000 to 6ZZZ 6000 6001 6004 6500 6502 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • 8000 to 8ZZZ 8300 • A000 to ZZZZ C000 Note • For information on how to deal with paper jams, see What to Do When Paper Is Jammed.
What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
• We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
1303 Cause Paper is jammed when feeding paper from cassette. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feed slot of the cassette: After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.
1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feed slot of the cassette: After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.
1313 Cause Paper is jammed as printer pulled in printed paper. What to Do Depending on where the paper is jammed, decide on the countermeasure.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer. 1. Turn off the printer and unplug it. 2. Open scanning unit / cover.
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it.
6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the FINE cartridge holder? • Any small bits of paper left in the printer? • Any paper left in the left and right empty spaces (C) in the printer? 7. Close scanning unit / cover gently. To close the scanning unit / cover, hold it up once, and then take it down gently. 8.
If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Removing Jammed Paper from Rear Side Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer. 1. Make sure you have unplugged the power cord. 2. Rotate printer so that rear side of printer faces toward you. 3. Open rear tray cover and then pull up paper support. 4. Detach rear cover. Pull out the rear cover.
5. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1. Detach transport unit cover. Lift up the transport unit cover and pull out it.
2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, lower them toward you. 5. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.
6. Attach rear cover. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.
7. Plug in the printer again and turn it back on. All jobs in the print queue are canceled. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper in Rear Tray • Align the paper guides of the rear tray with both edges of the paper. • Close the feed slot cover. After carrying out the above measures, press the printer's OK button to cancel the error.
1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. Loading Plain Paper in Cassette Note • The loadable paper differs depending on the paper source. The loadable paper in the cassette is A4, Letter, A5, or B5 size plain paper. • Align the paper guides of the cassette with the edges of the paper.
Note • After loading the paper, align the paper guides of the cassette with the edges of the paper. Press the printer's OK button to cancel the error. Note • If you are printing a print head alignment sheet during printer setup, do not cancel printing.
1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after replacing FINE cartridges.
1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair. Note • To cancel printing, press the printer's Stop button.
1430 Cause FINE cartridge cannot be recognized. What to Do Remove the FINE cartridge and reinstall it. If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. Replacing a FINE Cartridge If this still does not solve the problem, contact your nearest Canon service center to request a repair.
1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
1650 Cause The ink cartridge cannot be recognized. What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
1651 Cause The printer is still unable to communicate normally and cannot recognize the status of the ink cartridge. Printing function is deactivated until the printer can communicate normally. What to Do Press the printer's Stop button to cancel printing. Take action immediately to enable the printer to communicate normally, following the instructions below. • Network Connectivity Refer to the following page and check the connection status between the printer and the network.
1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. Replacing a FINE Cartridge If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
1686 Cause The ink may have run out. What to Do The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
1687 Cause FINE cartridge is not installed properly. What to Do Open the scanning unit / cover to open the ink cartridge locking cover, and then remove the FINE cartridge. Make sure that the FINE cartridges are compatible with this printer. Then install the FINE cartridges again. Press down the ink cartridge locking cover until it clicks into place. After you install the FINE cartridge, close the scanning unit / cover.
1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the scanning unit / cover. If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing.
Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to FINE cartridge holder. What to Do Open the scanning unit / cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder. If the shipping tape or protective material is still there, remove it and close the scanning unit / cover. In the case of the first printer setup, click here, select your printer name on the page, and follow the instructions.
2110 Cause Paper settings specified when printing/copying do not match the paper information for the cassette registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following.
Use the buttons to select the appropriate action and press the printer's OK button. Note • Depending on the settings, some of the options below may not be displayed. Print on set paper Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying. For example, when the paper size specified when printing is A5 and the paper information for the cassette is registered as A4, select this option to print on an A4 paper loaded in the cassette with the A5 setting.
To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS) 425
2113 Cause Paper settings specified when printing/copying do not match either the rear tray or the cassette paper information registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following.
Use the buttons to select the appropriate action and press the printer's OK button. Note • Depending on the settings, some of the options below may not be displayed. Print on set paper Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying.
To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS) 428
2114 Cause Paper settings specified when printing/copying do not match the paper information for the rear tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following.
Use the buttons to select the appropriate action and press the printer's OK button. Note • Depending on the settings, some of the options below may not be displayed. Print on set paper Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying.
To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS) 431
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
5011 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5012 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5100 Cause Printer error has occurred. What to Do If you are printing, press the printer's Stop button to cancel printing, then turn off the printer. Check the following: • Make sure FINE cartridge holder motion is not impeded by protective material, jammed paper, etc. Remove any impediment. Important • When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film (A) or white belt (B).
5200 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5B02 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. What to Do When Paper Is Jammed Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
C000 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
