Owner's Manual

211
Troubleshooting
Connections with External Devices
Video noise appears on a nearby TV screen.
-When using the camera in a room where a TV is located, keep a distance between the AC adapter and the power or
antenna cables of the TV.
Network Functions
Check This First
Cannot connect with an access point.
Cannot establish a Camera Access Point connection with a network device.
- If the network connection icon (A 173) does not turn white, turn the camera off and then on.
- When connecting to an access point, check that the settings on the network device the camera is trying to connect
with are correct.
- When you reset all the camera settings, all network settings are lost as well. Configure the network settings again
(A 165).
-The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal.
Refer to Precautions Regarding Wi-Fi Networks (A 212).
Cannot connect with a wired (Ethernet) network.
-Use a category 5e or better shielded twisted pair (STP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you reset all the camera settings, all network settings ar
e lost as we
ll.
-Check that the network device to which the camera is connected is on and functioning properly. To use 1000BASE-T
connection speeds, make sure to use network devices compatible with Gigabit Ethernet (1000BASE-T).
The Browser Remote application will not start on the Web browser.
-Make sure to use a connection setting with the [Browser Remote] function setting.
- The URL entered into the Web browser’s address bar is incorrect. Select > [ Network Settings] >
[Connection Setting] > Connection setting in use > [Check Settings] and check the camera’s IP address. Use this IP
address as the URL (A 177
).
The Br
owser Remote screen is not displayed correctly on the Web browser.
- The device, operating system or Web browser used may not be supported. For the latest information about supported
systems, visit your local Canon website.
-Enable JavaScript and cookies in your Web browser’s settings. For details, refer to the help modules or online
documentation of the Web browser used.
Cannot start IP streaming.
-Make sure IP streaming was activated on the camera (A 175).
-If the IP streaming protocol is set to an option other than [RTSP+RTP], make sure the [Destination Server] is set
correctly (
A 163).
-IP streaming is not possible in the following cases.
• When using slow & fast motion recording, pre-recording, frame recording, interval recording or the second card
recording functions.
• When the recording format for the main clip is set to MP4 (HEVC).
• When using the camera as a web camera.
Cannot connect to a smartphone.
- Connect the camera and the smartphone to the same network if they are connected to different networks.
- Enable the tethering (sharing a mobile connection) function on the smartphone if it is disabled.
• Are the camera, computer or other network devices all turned on?
• Is the network working and correctly configured?
• Are all network devices correctly connected to the same network as the camera?
• When using a Wi-Fi network, are there any obstructions between the camera and the access point or
between the network device used and the access point?