Owner's Manual

213
Troubleshooting
List of Messages
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical
order. Note that for some messages, an indication of the card involved ([SD Card A], [SD Card B] or [SD Card])
may appear above the message itself.
60 minutes have elapsed. Audio (WAV) recording will stop.
- Recording of the audio file will stop after 60 minutes but video recording will continue unaffected.
Accessing <...> Do not remove
- You opened the card compartment cover while the camera was recording on the card. Be sure to stop the recording
before removing the card.
An error has occurred Turn the camera off, then on again
- An error has occurred. Turn off the camera. If the error persists, when the error message appears, turn off the camera
while you press and hold the MENU button. All the camera’s settings will be reset except for the hour meter. Turn on
the camera again.
Battery communication error. Does this battery display the Canon logo?
- You attached a battery pack that is not recommended by Canon for use with this camera.
-If you are using a battery pack recommended by Canon for use with this camera, there may be a problem with the
battery pack or camera. Consult a Canon Service Center.
Buffer overflow. Recording was stopped.
-Recording was stopped because the card's write speed was too slo
w. Us e
a recommended card (A 31).
- Save your recordings and initialize the card (A 32).
Cannot play back
- The XF-AVC clip’s file control information is corrupted or there was a decoder error. Turn the camera off and then on
again. If this does not solve the problem, consult a Canon Service Center.
* Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information
cannot be read by the software (Canon XF Utility or plugins for NLE applications).
-Playback was stopped because the card's read speed was too slow. Use a recommended card for recording/playback
(A 31).
Cannot switch SD card slots
-The SLOT SELECT button was pressed while the camera is recording. Wait until recording is finished to change the
selected card slot.
Check the memory card
- Cannot access the card. If the card is correctly inserted, remove it. Check it has no defects or other problems and then
reinsert it.
- A card error occurred and recording/playback is not possible. Try removing and reinserting the card or replace it.
-You inserted a MultiMedia Card (MMC) into the camera. Use a recommended SD card (A 31).
- If after the message disappears, or appears in red, perform the following: Turn off the camera and remove and
reinsert the card. If or turns back to gr
een you can resu
me recording/playback. If the problem persists, save
your recordings and initialize the card (A 32).
Cover is open
- The card compartment cover was open when the camera was turned on or switched to CAMERA mode. Insert a card
and close the card compartment cover.
Fan error
- The cooling fan may not be working properly. The camera will turn off automatically after a few minutes. Consult a
Canon Service Center.
File name error
- XF-AVC clip numbers or MP4 clip/photo numbers have reached their maximum value. Save your recordings and
initialize the card (A 32) or delete all the recordings (A 138).
If you change this setting, you will not be able to use the current Look File.
- The Look File’s adjustments to the image quality cannot be applied because the [Gamma/Color Space], [HLG Color],
[Over 100%] settings in the custom picture file are different from those registered with the Look File. Change these
settings or
register
a different Look File.
INFRARED switch position changed (ON/OFF). Check the focus.
-The focus may change when you turn the infrared mode on or off. Check that the focus is correct.