Owner's Manual

Table Of Contents
215
Troubleshooting
Recording was stopped.
- The file control information is corrupted or there was an encoder error. Turn the camera off and then on again. Then,
remove the card being used and reinsert it. Alternatively, replace the card. If this does not solve the problem, consult a
Canon Service Center.
* Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information
cannot be read by the software (Canon XF Utility or plugins for NLE applications).
SD Card ASD Card B / SD Card BSD Card A Switched
-This message appears when you use the SLOT SELECT button to switch the card slot in use or recording continued
from one card to the other.
SD Card ASD Card B / SD Card BSD Card A Will switch in a moment
-The card is almost full so recording will continue on the other card in approximately 1 minute.
Some audio files require data recovery.
- The power may have been suddenly turned off or the card may have been removed while the camera was recording.
As a result, one or more audio files contain corrupted data. You can try to recover the files (A 34).
Some clips require data recovery
- The power may have been suddenly turned off or the card may have been removed while the camera was recording.
As a result, one or more clips contain corrupted data. You can try to recover the clips (A 34).
The following settings were changed.
-The settings displayed on the screen were changed automatically due to a change in one of the [Æ Recording/Media
Setup] settings. Check the settings b
e
fore you continue recording.
The memory card is not compatible with the current recording settings.
- Slow & fast motion recording was activated and a shooting frame rate corresponding to slow motion was set while
using a card with a speed class rating lower than V90. Replace the card with one rated V90.
- The main recording format was set to [XF-AVC YCC422 10 bit], or to [MP4(HEVC) YCC422 10 bit] with a resolution/bit
rate of 3840x2160 or Intra-frame, while using a card with a speed class rating lower than V60. Replace the card with
one rated V60 or V90.
The sound of the camcorder zooming may also be recorded
- When you use the zoom while > [v Camera Setup] > [Zoom Speed Level] is set to [High], the zoom motor's
operation sound may be pick ed up in the recording. Change the zoom speed level to avoid this (A 68).
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files cre
ated or edited on a computer.
With the current [Gamma/Color Space] settings, setting the main recording format to one of the 10 bit options is
recommended.
- The main recording format is set to one of the options using 8 bit color but the color space component of the [Gamma/
Color Space] setting in the custom picture file is set to [C.Gamut] or [BT.2020]. Using a 10 bit color bit depth is
recommended to fully realize the characteristics of the selected color space.