Brochure

World Class Service and Support For Professionals.
State-of-the-art, high-quality, easy to use – these describe Canon’s service and
support programs just as accurately as they do Canon’s products. Whether you’re
an individual or represent a large enterprise, your needs are critical, which is
why Canon provides unique customer service and support programs specifically
for professionals. Flexible and customized service offerings and membership
programs designed to meet your needs and your budget give you access to 24/7
technical support at our 100% U.S.-based call center, factory-trained service
technicians, genuine Canon parts, a nationwide service network including the Canon
Hollywood Professional Technology & Support Center, loaner equipment…and much more.
Canon’s team of service and support professionals is here to assist you to get the most out of your Canon
products and to support you whenever you need it. You are never on your own.
1-800-OK-CANON
PRO.USA.CANON.COM/SUPPORT
Nationwide
Service & Support
Network For
Professionals
Product Repair and Maintenance
• Nationwide State-of-the-Art Service Facilities
• Fast Repair Processing & Available Loaner Equipment
• Genuine Canon Parts
• Factory-Level Quality
• Precision Lens Centers
Customer Service & Technical Support
• Team of Industry Experts
• Industry-Leading Response Times
• In-House Studio Test Environment
• 24/7 Support Available
• 100% US-Based Call Center, 100% Canon Staffed
(No Outsourcing!)
Focused on Professionals. Custom Service Programs.
Canon’s custom service programs are designed for professionals
with even the most critical uptime requirements and high
priority needs, and provide extensive service and support
benefits to keep your business up and running.
CANON ENTERPRISE CPS
RECOGNITION FOR EXCELLENCE
PCMag.com Readers’ Choice Award for Service & Reliability
PCMag.com logos are trademarks of Ziff Davis, Inc. Used under license. Reprinted with permission.
©2014 Ziff Davis, Inc. All rights reserved.
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OUR FOCUS IS YOU
DEDICATED PRO
TECH SUPPORT
FAST REPAIR
TURNAROUND
PRO EDUCATION
& TRAINING
• Discounted repair service
• Expedited Repair Turnaround
• Equipment Evaluation Loans
• 24/7 U.S.-based domestic & international hotline
• On-site support at major events and shows
• Product Maintenance
Canon Professional Services (CPS) provides exceptional support for
full-time imaging professionals. CPS members receive exclusive 24/7
phone and email support, expedited and discounted equipment
maintenance and repairs, Equipment Evaluation Loans, on-site support
at select events and shows, discounts on select Canon Live Learning
seminars and workshops, and more.
Significant discounts are applied to repairs sent in under a Gold,
Platinum, or Cinema membership. Members will also enjoy
substantially reduced repair downtime with a 2 or 3-day turnaround
on most repairs, depending on membership level.
Canon understands the need for professional image-makers to have
a “try before you buy” program. This unique evaluation loan program
streamlines the decision-making process on essential purchases
(available to Gold, Platinum, and Cinema members only).
Customized enterprise service and support packages are also
available for larger businesses.
Canon’s highly skilled and US-based support agents are available
around-the-clock to help you with any technical issues that may arise.
Members can also enjoy exclusive on-site service and support at
select sporting events, trade shows, and educational events.
Learn more about CPS and our Enterprise CPS Program at:
cps.usa.canon.com
Personalized Support
for the Imaging Professional.
@CanonUSApro