CarePAK PLUS Terms & Condition

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You will be asked to ship Your Equipment to Our designated laboratory facility to attempt the retrieval of Your data. When You ship
Your Equipment to the laboratory facility, You must use the original Equipment packaging or packaging that provides an equal or
greater level of protection for Your Equipment to prevent any further damage to the Equipment during shipping. We will provide you
with packaging if needed, however, You are responsible for any risk of loss of the Equipment until it is received at the laboratory
facility. For more information please contact Us at 1-800-261-9859. We will pay the shipping costs associated with shipping Your
Equipment to the laboratory facility, as well as the cost of shipping Your original Equipment and/or other data storage media containing
data recovered from Your original Equipment back to You. Upon receipt of Your original Equipment at the laboratory facility, We will
take the following action(s):
a. RECOVERY EFFORT: We will attempt to recover Your lost data and files.
b. RETURN OF RECOVERED DATA: Your recovered data will be loaded on a media storage device or, with your permission, and at Our
option, may be loaded into a cloud-based data storage location, and returned to You.
i. Media Storage Device or cloud-based data storage location provided by the Us: We are responsible for procuring the appropriate
media storage device at no cost to You, or at Our option with Your prior permission, a cloud-based data storage location which shall be
made available to You at no cost for a period of at least 30. We, at our sole discretion, will provide the recovered data back to You on
the media device of Our choice.
ii. Media Storage Device provided by You: In the event You wish to provide Us wi th a media storage device of Your preference, You will
be responsible for procuring such storage device and shipping it to Us ; including any incidental costs associated with the shipment.
Your preferred media storage device must be approved by Us, to ensure type and capacity is appropriate for the size of data that may
be recovered.
c. DISPOSAL OF YOUR DEFECTIVE EQUIPMENT: Because data recovery efforts utilizing the data recovery service may render Your
Equipment inoperable, Your original Equipment will be subject to secure disposal following a data recovery attempt, unless You request
that We return the inoperable original Equipment back to You at the time of making the claim.
UNRECOVERABLE DATA : In some cases Your data may not be recoverable. In such instances, You will be entitled to reimbursement
of the purchase price of this Service Plan; which may be in the form of a retail gift card, at Our sole discretion, and We shall then be
discharged from any further obligations under this Service Plan (the “Unrecoverable Data Reimbursement”). The Unrecoverable Data
Reimbursement shall NOT apply in instances where partial recovery of Your lost data was successful; there must be a complete loss
and non-recovery of data from Your Equipment to be eligible.
WHAT TO DO IF YOUR EQUIPMENT REQUIRES SERVICE: Call Us at 1-800-OK-CANON and explain the problem. You will be
instructed on the next steps for filing a claim under this Service Plan and for scheduling an appointment with a qualified technician to
provide service under a Remote Data Recovery attempt. For faster service, please have Your dated proof of purchase (sales receipts)
and Service Plan number available when You place the call. You may be required to provide a copy of Your proof of purchase for Your
Service Plan and Equipment (sales receipts) at time of service. NOTE: THIS SERVICE PLAN MAY PROVIDE NO COVERAGE IF YOU
MAKE UNAUTHORIZED ATTEMPTS TO RETRIEVE THE DAMAGED OR LOST DATA. Service will be provided during normal business
hours and in the USA only.
TERM OF COVERAGE: Coverage under this Service Plan begins on the date of Service Plan purchase or Equipment delivery date (if
later) and continues for the period of time specified on Your Service Plan sales receipt; subject to the terms and conditions stated
herein.
LIMITATION OF LIABILITY:
You acknowledge upon the initiation of any services provided by Us hereunder that the Equipment, media and/or data, is now
damaged and You acknowledge that Our efforts to analyze the damage, prepare for and perform the services we believe are necessary
or advisable may result in the destruction of or further damage to the Equipment, media and/or data. We hereby state and You, by
submitting or permitting Us access to the Equipment to perform the services described in this Service Plan, acknowledge that due to
the damaged condition of Your Equipment, media and/or data, and the uncertain nature of the type and extent of such damages, We
cannot and do not assume responsibility for any additional damage that may occur to Your Equipment, media and/or data during Our
attempts to recover your data.
Our maximum liability in connection with all claims processed pursuant to the terms and conditions of this Service Plan shall not exceed
the MSRP of the covered Equipment (the “Maximum Liability Limit”) or replacement of the covered Equipment; whichever is lower. In
the event the aggregate sum of all claims processed under this Service Plan equals the MSRP of the covered Equipment or We replace
Your Equipment for any reason, Our obligations under this Service Plan shall be considered fulfilled in their entirety and We shall have
no further obligation to service the Equipment (original or replacement piece) under this Service Plan. In no event will We be liable for
any damages whatsoever that are in excess of the Maximum Liability Limit, whether based on contract, tort, warranty or other legal or
equitable ground, including without limitation damages for loss of data, property damage, lost time, loss of business profits, business
interruption, or other pecuniary loss, or incidental, consequential or indirect damages arising from the services performed pursuant to
this Service Plan. This limitation will apply even if We or any of Our respective authorized entities, affiliates, dealers, agents, suppliers,