Printer User Manual

Troubleshooting
5-3
Appendix
5
Unable to Print from a NetWare Network
Cause 1 The machine and network cable are not connected properly.
Remedy Check all connections, then restart the machine.
Check that the machine is connected to the network using the proper cable.
(See Chapter 1, “Before You Start Using This Machine,” in the PCL Printer
Guide.)
Cause 2 The NetWare network is not set up properly.
Remedy Check the following:
• Confirm that the NetWare file server is running.
• Confirm that there is sufficient disk space on the NetWare file server. Large
files cannot be printed if there is insufficient disk space.
• Start NetSpot, NWADMIN, or PCONSOLE, and confirm that the print queue is
set up properly and is active.
• Confirm that the network settings of the machine are set correctly. (See
"Protocol Settings," on p. 3-9).
Check the following network settings in particular:
-A valid frame type is selected from the Frame Type drop-down list. (See
“Using a Web Browser (Remote UI),” on p. 2-14.)
-Print Server Name and Printer Number are correctly specified. (See “Setup
Using NetWare Administrator or PCONSOLE,” on p. 3-4.)
Cause 3 The computer that is printing is not set up properly.
Remedy Check the following:
• Confirm that the proper printer driver has been installed. If you are printing
from Windows 95/98/Me, each computer must have a printer driver installed.
For instructions on installing printer drivers, see Chapter 1, “Before You Start
Using This Machine,” in the PCL Driver Guide.
• Confirm that the correct printer is set as the output destination for the
computer that is printing. In Windows 95/98/Me, confirm the output destination
for the printer from the Control Panel or Print Manager.
Cause 4 Data transmission is not possible from the NetWare server to the machine on
another subnet.
Remedy When the NetWare server transmits data to the machine, the NCP (Network
Control Protocol) Burst Mode is used. But depending on the network
environment, the NetWare server may fail to transmit data to a printer on
another subnet. In this case, set the NCP Burst Mode of the printer protocol to
‘Off’. The NCP Burst Mode cannot be set using NetSpot; use a web browser or
an FTP client to set it. (See “Protocol Settings,” on p. 3-9.)