CarePAK PLUS Terms & Condition
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Data Recovery Service Plan Terms and Conditions
RESCUE SERVICE PLAN
Removable Flash Memory
Terms & Conditions
IMPORTANT: THIS SERVICE PLAN IS ONLY AVAILABLE FOR EQUIPMENT THAT HAS BEEN PURCHASED
EITHER CONCURRENTLY WITH OR WITHIN THIRTY (30) DAYS OF THE SERVICE PLAN PURCHASE DATE
SHOWN ON YOUR SERVICE PLAN SALES RECEIPT. IF YOU PURCHASED THIS SERVICE PLAN MORE THAN
THIRTY (30) DAYS AFTER THE EQUIPMENT PURCHASE DATE, PLEASE CONTACT US IMMEDIATELY FOR A
FULL REFUND OF ANY/ALL SERVICE PLAN FEES PAID BY YOU. REFER TO THE “WHAT IS NOT COVERED”
SECTION FOR A LIST OF FULL EXCLUSIONS.
CONGRATULATIONS! Thank You for Your recent purchase of the RESCUE Service Plan (the “Service Plan”). We hope You enjoy
the added comfort and protection this Service Plan provides. By purchasing this Service Plan, You agree that these terms and
conditions govern any service or benefit offered or attempted under this Service Plan. Please keep these Service Plan terms and
conditions in a safe place along with the sales receipt/invoice that You received when You purchased this Service Plan and the original
receipt for Your Equipment purchase (if purchased separately from this Service Plan), as You will need them to verify Your coverage at
the time of service. This information will serve as a valuable reference guide and will help You determine what is covered by this
Service Plan. From the day You purchase this Service Plan, We and Our authorized representatives, will assist You in understanding
Your Service Plan benefits.
KEY TERMS: Throughout these Service Plan terms and conditions, the words “We”, “Us” and “Our” mean the party or parties
obligated to provide service under this Service Plan, who is After, Inc., P.O. Box 850, Fairfield, CT 06824, 1-800-261-9859. “You” and
“Your” refer to the purchaser of the Equipment covered by this Service Plan, or to the person to whom this Service Plan was properly
transferred. “Retailer” means the seller that has been authorized by Us to sell this Service Plan to You. “Service Plan Purchase
Price” means the amount paid by You for this Service Plan; excluding any applicable taxes and/or fees, as evidenced on Your Service
Plan sales receipt. “Equipment” means the SD, MicroSD, CompactFlash, memory sticks, thumb drives, or other removable flash
memory which stores data electronically which You purchased and which stores the data that is covered by this Service Plan. Coverage
is limited to a removable flash memory storage device per Service Plan as designated through the registration of Equipment at the time
of Service Plan registration. “OEM” refers to the Original Equipment Manufacturer of Your covered Equipment. “Pre-Existing
Condition” means an issue that existed with Your Equipment prior to the issuance of this Service Plan.
PRODUCT ELIGIBILITY: Equipment eligible for coverage under this Service Plan must be purchased as new and manufactured for
use in the United States (which at the time of purchase included a manufacturer’s original or factory-refurbished warranty valid in the
United States). IMPORTANT NOTE: ANY FLASH DATA STORAGE DEVICES THAT ARE NOT FULLY REMOVABLE FROM THE DEVICE IN
WHICH IT IS CONTAINED FOR THE COLLECTION OF DATA; AND ANY SSD OR HARD DISC DRIVE STORAGE DEVICES; AND ANY AND
ALL PRE-EXISTING CONDITIONS ARE NOT ELIGIBLE FOR COVERAGE UNDER THIS SERVICE PLAN. You may also contact Us for
assistance in determining whether Your media storage device is eligible for coverage.
In the event You inadvertently purchase a Service Plan for Equipment not eligible for coverage, We will provide You with a full refund
of the Service Plan purchase price and coverage shall be deemed null and void. Accessories and/or add-on options purchased
separately and not essential to the basic function of the Equipment are not eligible for coverage.
SERVICES PROVIDED: We agree to have services performed that are designed to retrieve, while minimizing the damage to, the
media files and/or data on Your Equipment in the event Your Equipment fails to perform during the term of this Service Plan. YOU
ACKNOWLEDGE THAT THE EQUIPMENT MAY BE DAMAGED PRIOR TO OUR RECEIPT, AND YOU FURTHER ACKNOWLEDGE THAT OUR
EFFORTS TO COMPLETE THE SERVICES MAY RESULT IN FURTHER DAMAGE TO OR THE DESTRUCTION OF THE EQUIPMENT WHICH
MAY VOID THE EQUIPMENT OEM WARRANTY. To the extent possible, You should back up accessible data on Your Equipment
before
submitting it for service under this Service Plan. If the damage sustained to Your original Equipment is covered by the OEM warranty,
then the OEM is responsible for providing You with a replacement device in accordance with the terms of the OEM warranty. In such
instances, You have the opportunity to transfer the remaining coverage term under this Service Plan to that replacement device.
IMPORTANT: Any services performed under this Service Plan is not a guarantee that lost data will be recovered; however, all
reasonable efforts will be used to recover Your data through methods further explained below.
Under this Service Plan, Your Equipment is eligible for three (3) data recovery attempt during the term of coverage and pursuant to the
terms and conditions of this Service Plan. This Service Plan does not provide coverage for any of the losses set forth in the section
titled “WHAT IS NOT COVERED”.